--- title: "Dynamics 365 Business Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dynamics 365 Business Central the right Form Builder solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/212111/Dynamics-365-Business-Central/reviews/" page_type: "reviews" language: "en" --- Dynamics 365 Business Central 4.1 (209) [View alternatives](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Dynamics 365 Business Central Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews Craig M IT Infrastructure EngineerEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “It has provided us with a reliable, centralised system to manage finances, operations, and reporting across our organisation.“ May 26, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences.“ February 17, 2026 ZS Zoe S Operations SpecialistElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “There are so many applications and useful tabs to access many reports needed to help you or just easy day to day simple things.“ April 3, 2026 AM Athena M Account ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying.“ May 10, 2025 JR Julie R Ministry leaderReligious Institutions, 2 - 10 employeesUsed the software for: I used a free trial. “It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company.“ September 23, 2025 Craig M IT Infrastructure EngineerEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “Certain processes are not always intuitive, and users may require additional training.“ May 26, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations.“ February 17, 2026 AV Alexandra V People Business PartnerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform.“ May 28, 2025 ## Showing most helpful reviews Showing 1-25 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hameeda T. Analyst Financial Services Used the software for: Less than 6 months ### "Reliable System with Occasional Glitches" April 1, 2026 5.0 Pros Dynamics 365 Business Central offers strong reporting tools, reliable security, and smooth integration with other Microsoft products. Performance is generally fast, and the interface is intuitive once you get used to it. Customer support is helpful, and the system handles expense tracking and financial processes efficiently. Cons Some features feel overly complex for new users, and occasional bugs can slow down workflows. Customisation can be limited without technical expertise, and certain modules require extra configuration to perform at their best. Review Source EJ Ethan J. Auditor Accounting Used the software for: 2+ years ### "Dynamics 365 - A wonderful system" February 28, 2026 5.0 My experience with Dynamics has been very positive with it being a great tool for reporting and drilling down through transactions. Pros Dynamics is an excellent system which has a large variety of reporting abilities. The dynamics system is very good under stress of large volumes of transactions. Cons The only issue with dynamics is that it can be very overwhelming without prior experience and is quite complex. Review Source SS Susie S. Accounting Manager Accounting Used the software for: Less than 6 months ### "Microsoft Dynamics 365 is questionable" February 1, 2025 3.0 Very costly. It took a very long time and expensive too to convert a client from QBO to this program. Considering my experience is extensive in this field it took a very long time to learn this program. Pros It supports a robust inventory. Has multiple functions Cons Functions are not clear and not supported by accounting standards. It is difficult to navigate. Modules don't relate to accounting principles. Very convoluted. The support is costly. Support does not have accounting knowledge. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) The client had a high level inventory that they felt QBO could not support. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Central is a world of possibilities" October 1, 2025 5.0 Overall, it has been great. We just recently upgraded to a new version and during that process, we have learned so much about the system and things we can use it for to make our operations even more efficient. Pros Business Central has endless capabilities to help manage orders, inventory and accounting function. It can be a core software to get a business up and running. Cons With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. Review Source ZS Zoe S. Operations Specialist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "365 days of B.C" April 3, 2026 5.0 I use it all the time for all my work it helps me out with shortcuts for reports. Overall it is a useful software. Pros This works great in so many ways. There are so many applications and useful tabs to access many reports needed to help you or just easy day to day simple things. Cons I would say the search bar. Sometimes it is hard to search or access things. On top of saving it is not easy to find later. Other than that is is very helpful. Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great & All In One" September 22, 2025 5.0 Overall a great experience due to easy and intuitive interface and having all the products I loved in one place. Pros Loved how everything was included in one package which made things easy, affordable and had great speed Cons I switched when I went to a MacBook and no longer needed everything included with 365 business central Review Source JW Julie W. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good program" March 16, 2026 4.0 Pros The program is easy to use, and allows me to have access to all of the programs that I require to run my business. Cons The price is a bit steep, which would be okay if you didn't have to renew ever year. I would prefer to pay a bit more, but have it last 5 years. Review Source JR Julie R. Ministry leader Religious Institutions Used the software for: I used a free trial ### "Good value for the performance" September 23, 2025 5.0 Overall I believe Dynamics 365 can really enhance our business by making it more efficient and It will grow as we surpass our entry level phase. Pros It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company. Cons It took a while to prepare and learn to use. It depends on your role in the company and how you intend to use to really get on board with it. Review Source AV Alexandra V. People Business Partner Logistics and Supply Chain Used the software for: 2+ years ### "Microsoft Dynamics " May 28, 2025 5.0 Overall, D365 has been a great resource for our organization. As a Sales org, the ERP capabilities with D365 are exactly what we need. The trainings available are also incredibly helpful, especially with updates and when training new hires. While some of the customization impedes the efficiency of the platform, we've found ways to mitigate this while still having the system meet our needs. Pros D365 is a great ERP packed full of features for mid-sized companies. We use the across all of our locations, including US and Canada. The support we receive from Microsoft is also amazing. Cons D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform. Recently, we've scaled back the customized features and have noticed an improvement in experience. Review Source SS Stacey S. Member Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for hybrid jobs " September 28, 2025 4.0 Dynamics 365 was very easy to setup. Customer support was fantastic and provided quick solutions in a timely manner. Pros It's great being able to get real time updated information. I can quickly log in see what my staff is seeing and help with problem solving or answering questions. Cons I don't like that the files are integrated with my personal desktop. They are separated but I have to scroll through a lot of unnecessary options. Review Source DR David R. Engineering Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Dynamics Review" September 6, 2022 5.0 Pros It easily integrates with Microsoft products and has a full set of features that we use regularly. Cons Like any software it has a learning curve. This takes time and effort of the individuals teaching and those learning. Alternatives considered [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 Business Central It was originally a vista and was a great software product for small businesses. Review Source EL Evan L. Regional Business Manager Pharmaceuticals Used the software for: 1-2 years ### "Beyond Cumbersome" July 19, 2024 2.0 I would create quotes and invoices using D365 BC. It is tedious, cumbersome, and nowhere near as clean, quick, and easy as Salesforce. I thought Salesforce was bad until I was introduced to Business Central and then quickly realized how much better I had it. Pros Things could be done in it's own silo without interfering with regular Dynamics 365. Cons Everything else. It was beyond cumbersome to just create a quote or invoice for a customer, and Salesforce combines everything into one, easier system. I think management at Prestige Medical Imaging went with it just because it was cheaper, but it wastes so much time. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Upper Management at Prestige Medical Imaging made the choice with no input. Review Source AA Alifah A. Accounting Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Expensive but great" May 1, 2025 4.0 Once trained properly on how to use this software it allows you to know what your business's needs are and what you can do to overcome issues later on. Pros Allowing our company to see the growth financially, and if something is wrong with the reports. Cons It can be quite difficult to understand at first, and also take quite bit of your time however once you get the hang of it - its quite easy. Review Source LB Lucia B. HR Manager Information Technology and Services Used the software for: 2+ years ### "A brilliant experience with Dynamics 365 Business Central " December 17, 2024 4.0 The product us very flexible and unlike other ERP softwares it does not fail or bug. Pros Aesthetics and functionalities of the software. Flexibility of the product and ease of use. Cons Downstream implications is the only issue that we have e experienced during implementation of the software. Review Source AM Abhay M. Software developer Computer Software Used the software for: 1-2 years ### "Abhay's review" January 9, 2025 5.0 Pros User friendly interface, easy to learn and easy to impliment. Cons It lacks some modern touch up of software interface. Review Source SN Sylla N. Furniture Fabricator Arts and Crafts Used the software for: I used a free trial ### "Does What It is Designed To" December 16, 2024 5.0 Dynamics 365 Business Central works well with Microsoft tools and helps manage key business functions like finance and sales. However, it can be hard to learn at first, and the price is steep. Pros Seamless integration with other Microsoft tools like Office 365 and Power BI. Streamlines various business functions such as finance, supply chain, and customer relationship management. Cons It can be overwhelming at first, there's a learning curve if you aren't familiar with it. In contrast, the mobile app could use some more development, it lacks some of the desktop features. Review Source Saurabh M. Microsoft Functional Consultant Information Technology and Services Used the software for: 2+ years ### "BC One stop ERP solution" July 14, 2022 5.0 Pros It is a very ease to use software similar to just like using Excel Spreadsheet. As per my opinion it is a very effective product available today for all our Enterprise Building Solution. All the functions in Business Central are very Great and can be very fruitful for the Business if adapted effectively and efficiently. Cons Nothing to Report as of Now. I am not able to find anything to Report at the Moment Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Review Source Dominique F. Team Manager Hospital & Health Care Used the software for: 1-2 years ### "Dynamic 365 business central review " March 9, 2023 4.0 We had some problems due to wrong setting, after the intention by the customer service, we went through a training process, then when could handle and management the software to drive the business with more effectivity. Pros It is perfect solution for small scale business management.Based on it cloud option, we can link operations for more effectiveness and performance.The software have a limited trial versionThe dashboard can give all statistics and the final income or loss at Anny moment Allez powerful management of the stocks Cons To customize the software s not easy at all. Tables cannot me modif.Cloud need to be updated ,it takes too long handle the way to Link operations. Review Source RR Regina R. Technical Customer Case Supervisor Information Technology and Services Used the software for: 1-2 years ### "DYNAMICS HELPS smoothen your workflow" June 15, 2024 5.0 Dynamics 365 will help you organize your workflow in your business from inventory to incoming to outgoing of your items Pros Dynamics will help you organize your workflow in your warehouse Cons Actually Dynamic 365 Business Central is expensive but if you are going to consider value for money i should say it is worth the price. Review Source VR Verified Reviewer Senior Sales Executive Information Technology and Services Used the software for: 1-2 years ### "Keeps everything in once place. " January 6, 2021 3.0 Pros Dynamics allowed me to stay organised. as D-365 has many tools , with all the variety of plug-ins, setting up automation and communication takes some work but it is really easy to see how my pipeline is working and have a single view of the company in one single dashboard. Cons it would have been great if it had a bit more features . i think that the reporting is the Achilles heel of the platform, it's a time-consuming task and not very straight forward as done in other platforms Review Source RA Ruxshin A. Public Health inspector Hospital & Health Care Used the software for: 2+ years ### "Great software!" July 9, 2024 5.0 Pros My team and I used this for our project management work and it was a great tool to get organized! Cons It was a bit expensive compared to others. Review Source SM Scott M. Used the software for: ### "" July 30, 2013 1.5 I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods. A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service. This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system. Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct. Review Source SP Shane P. System engineer Computer Networking Used the software for: Less than 6 months ### "Dynamics 365 business central " June 10, 2024 2.0 I decided that this wasn't the software I needed and ended up getting rid of it and using something else. Pros I liked that you had only one install to get everything instead of having to install ever tool. Cons I think the software was to inconvenient for me. Review Source VR Verified Reviewer Finance Manager Accounting Used the software for: 1-2 years ### "Dynamics 365 Business Central " September 20, 2021 4.0 Pros Integration with outlook is the best. No more downloading and sending separate emails. I also liked the fact that it comes with a BI tool for reporting, this was a crisis on Dynamics Navision 2009. The price for the product is very reasonable for small and bigger companies. Cons Difficult to get support from the partners who implemented. Review Source PA Phil A. Sales Rep Health, Wellness and Fitness Used the software for: 2+ years ### "DONT PUT YOUR TEAM THROUGH THIS" November 15, 2019 1.0 Pros As some on who has to use this software daily in a client facing role this is the worst product in the world. If you are the product procurement officers and looking for a CRM, you will be hated for years, long after you are gone if you make your co workers use this product. Even making a client card is like puling teeth, the search query for products is ridiculously hard to use. Cons This software makes me want to quit my job because it is so difficult to do any part of the sales process on it. Searching products, making quotes, checking my orders. Also there is no notifications so you dont know when your case has moved along unless you go and physically check it which is also not easy. Once again, if you buy this product you a damning your co workers to years of mental anguish and some might genuinely start hating their job so much that they quit. YOU WERE WARNED. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.