--- title: "Dynamics 365 Business Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dynamics 365 Business Central the right Accounting solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/212111/Dynamics-365-Business-Central/reviews/" page_type: "reviews" language: "en" --- Dynamics 365 Business Central 4.1 (206) [View alternatives](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Dynamics 365 Business Central Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Craig M IT Infrastructure EngineerEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “It has provided us with a reliable, centralised system to manage finances, operations, and reporting across our organisation.“ May 26, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences.“ February 17, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations.“ February 17, 2026 EJ Ethan J AuditorAccounting, 51 - 200 employeesUsed the software for: More than 2 years. “The only issue with dynamics is that it can be very overwhelming without prior experience and is quite complex.“ February 28, 2026 ZS Zoe S Operations SpecialistElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “There are so many applications and useful tabs to access many reports needed to help you or just easy day to day simple things.“ April 3, 2026 AM Athena M Account ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying.“ May 10, 2025 JR Julie R Ministry leaderReligious Institutions, 2 - 10 employeesUsed the software for: I used a free trial. “It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company.“ September 23, 2025 Craig M IT Infrastructure EngineerEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “Certain processes are not always intuitive, and users may require additional training.“ May 26, 2026 ## Showing most helpful reviews Showing 1-25 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Song L. Full-Stack Engineer Warehousing Used the software for: 1-2 years ### "Professional ERP software" February 17, 2026 5.0 Since we migrated from NAV 2016 to BC, the overall experience has been positive. Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations. Pros I greatly appreciate BC's high degree of flexibility and scalability. Building upon its foundational architecture, we can freely expand the system to meet our company's specific requirements. Cons SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences. We hope to transition back to an on-premises solution. Review Source EJ Ethan J. Auditor Accounting Used the software for: 2+ years ### "Dynamics 365 - A wonderful system" February 28, 2026 5.0 My experience with Dynamics has been very positive with it being a great tool for reporting and drilling down through transactions. Pros Dynamics is an excellent system which has a large variety of reporting abilities. The dynamics system is very good under stress of large volumes of transactions. Cons The only issue with dynamics is that it can be very overwhelming without prior experience and is quite complex. Review Source NK Nabapallab K. Sr. Manager Information Technology Retail Used the software for: 6-12 months ### "Pathatic Experiance about Microsoft Dynamics Business Central" August 4, 2022 1.0 I am having my life's pathatic experiance by purchasing this software by this product value I might had better lots of ERP sofware available in Indian market Pros Nothing is good about this sofftware, its totally waste of money just in the name of Microsoft. Cons Everything has limitation in this software and also non-customizable in maximum cases. Reason for choosing Dynamics 365 Business Central only fame and name of the Microsoft Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Central is a world of possibilities" October 1, 2025 5.0 Overall, it has been great. We just recently upgraded to a new version and during that process, we have learned so much about the system and things we can use it for to make our operations even more efficient. Pros Business Central has endless capabilities to help manage orders, inventory and accounting function. It can be a core software to get a business up and running. Cons With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great & All In One" September 22, 2025 5.0 Overall a great experience due to easy and intuitive interface and having all the products I loved in one place. Pros Loved how everything was included in one package which made things easy, affordable and had great speed Cons I switched when I went to a MacBook and no longer needed everything included with 365 business central Review Source JW Julie W. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good program" March 16, 2026 4.0 Pros The program is easy to use, and allows me to have access to all of the programs that I require to run my business. Cons The price is a bit steep, which would be okay if you didn't have to renew ever year. I would prefer to pay a bit more, but have it last 5 years. Review Source AV Alexandra V. People Business Partner Logistics and Supply Chain Used the software for: 2+ years ### "Microsoft Dynamics " May 28, 2025 5.0 Overall, D365 has been a great resource for our organization. As a Sales org, the ERP capabilities with D365 are exactly what we need. The trainings available are also incredibly helpful, especially with updates and when training new hires. While some of the customization impedes the efficiency of the platform, we've found ways to mitigate this while still having the system meet our needs. Pros D365 is a great ERP packed full of features for mid-sized companies. We use the across all of our locations, including US and Canada. The support we receive from Microsoft is also amazing. Cons D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform. Recently, we've scaled back the customized features and have noticed an improvement in experience. Review Source JR Julie R. Ministry leader Religious Institutions Used the software for: I used a free trial ### "Good value for the performance" September 23, 2025 5.0 Overall I believe Dynamics 365 can really enhance our business by making it more efficient and It will grow as we surpass our entry level phase. Pros It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company. Cons It took a while to prepare and learn to use. It depends on your role in the company and how you intend to use to really get on board with it. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Reliable ERP with strong microsoft integration " July 16, 2025 4.0 Overall, Business Central is a powerful, scalable ERP that's easy to manage and integrates well, but requires training and dev skills for full potential. Pros Integrates well with Microsoft 365, secure, cloud-based, easy to manage, supports extensions, and works great with Power Platform tools. Cons Limited customization without AL dev skills; steep learning curve for new users; occasional sync issues with third-party apps. Review Source SS Stacey S. Member Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for hybrid jobs " September 28, 2025 4.0 Dynamics 365 was very easy to setup. Customer support was fantastic and provided quick solutions in a timely manner. Pros It's great being able to get real time updated information. I can quickly log in see what my staff is seeing and help with problem solving or answering questions. Cons I don't like that the files are integrated with my personal desktop. They are separated but I have to scroll through a lot of unnecessary options. Review Source CD Chris D. Financial Planner Financial Services Used the software for: 2+ years ### "Msft Dynamics as a CRM - there are other options" September 8, 2021 5.0 I think overall its a pretty solid software that if customizable would probably be one of my go to CRM recommendations. Pros I did like it's functionality with Outlook and other msft applications. There was little need to reorder things when exporting to excel and all that. Cons I did find the lack of customizability of the software to be frustrating. It appeared that there were only pre-populated choices from a drop down list for most things, many of which did not fit what i was trying to label. Now, this could have been a byproduct of my companies enterprise subscription with dynamics, i am not sure. Switched from [ClearTouch Operator](https://www.capterra.com/p/210685/cleartouch-operator/) Our firm ultimately made the decision to switch CRM systems to better integrate with our other internal systems. Review Source AF Austin F. Manager Consumer Goods Used the software for: 6-12 months ### "Helps me go quicker" May 20, 2025 5.0 Overall like I said, I don’t really have complaints and the good outweighs the bad. Big help in pushing productivity faster. Pros This helped organize and separate my different programs I was working on. Really helped streamline and keep everything together. Cons I don’t really have anything I can fault it for. Some of the switching between programs was confusing. Review Source CM Cheyanne M. Owner Entertainment Used the software for: Less than 6 months ### "Love this program " March 24, 2025 4.0 I loved it I would choose this over almost all other options. Pros I love how easy it is to navigate and understand everything. Cons Honestly there wasn't anything that I didn't like. Review Source SL Stephanie L. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Organization at its finest" November 30, 2024 5.0 It’s really great for improving overall workflow and well designed Pros I really like the design, everything is clear and simple yet also well organized Cons Although clean aesthetically a simple redesign could make it look even less cluttered Review Source SN Sylla N. Furniture Fabricator Arts and Crafts Used the software for: I used a free trial ### "Does What It is Designed To" December 16, 2024 5.0 Dynamics 365 Business Central works well with Microsoft tools and helps manage key business functions like finance and sales. However, it can be hard to learn at first, and the price is steep. Pros Seamless integration with other Microsoft tools like Office 365 and Power BI. Streamlines various business functions such as finance, supply chain, and customer relationship management. Cons It can be overwhelming at first, there's a learning curve if you aren't familiar with it. In contrast, the mobile app could use some more development, it lacks some of the desktop features. Review Source AS ANTHONY S. CEO Construction Used the software for: 1-2 years ### "2 Thumps up!!" September 1, 2024 5.0 Overall i had a great experience with Dynamics 365 Business Central Pros I like all the different options they have for small businesses. Cons I at first had issues getting setup but support helped me. Review Source VO Victor O. Business Applications Developer Computer Software Used the software for: 1-2 years ### "Dynamics 365 Business Central " December 12, 2022 5.0 It has been a good product in managing business and its resources. Implementing it makes you learn a lot about what goes into managing and running a standard business Pros it’s a detailed ERP software that can function on its own without tiresome integrations even though it has accommodation for API integrations Cons The fact that the license is a bit expensive so it’s best for large companies with lots of users. Reason for choosing Dynamics 365 Business Central Business Central has more features when compared with Dynamics NAV and it being web based is also a plus unlike installing the rich client for every client’s machine Review Source Gokulnath S. Technical consultant Computer Software Used the software for: 2+ years ### "World's Best ERP Product for Small and Mid Size business " April 13, 2023 5.0 Pros Ease of handling Inventory tracking, Able to handle end to end Accounting information, it helps to reduce your man power efforts on the system. Add N-Number of Apps to your Bizz application. Seamless integration with your Application and power platforms. Save Paper by using Microsoft Dynamics 365 Business central in your business Cons Performance of the application can be improved. Level of coding is hard when compared to previous version of Business central. Accessing the Back end application(SQL server) is not possible. This make hard for legacy users. Review Source sM salim M. consultant Computer Software Used the software for: 2+ years ### "Honest Opiion About BC" September 21, 2022 4.0 Pros A one stop shop system is required , integration is not easy , high level of development which costs is heavy. Cons The cost initially and on going subs is very high for any business , millions are needed Alternatives considered [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 Business Central Did not went with Open Source ERP Review Source Jose Julian C. Geologist Environmental Services Used the software for: 6-12 months ### "A comprehensive examination of a cloud-based ERP solution for small and medium-sized organizations." April 30, 2023 4.0 Dynamics 365 Business Central is a robust ERP solution that provides small and medium-sized enterprises with the scalability and flexibility they require to manage their finances, supply chain, sales, and service activities. Its cloud-based platform provides customers with simple access to data as well as a variety of customization choices. Customizations, on the other hand, can be complicated, and pricing might be an issue for small organizations. Overall, Business Central is a good option for companies that want to streamline their processes and increase their overall efficiency. Pros Dynamics 365 Business Central is an all-in-one ERP solution that combines financial management, supply chain management, sales, and service.Its cloud-based platform provides users with greater flexibility and accessibility, allowing them to access data at any time and from any location.firm Central includes an easy-to-use interface and a variety of customization options to match the unique demands of each firm. Cons Customizations can be complex and require considerable technical knowledge, making modifications impossible for non-technical users.Integration with third-party systems might be difficult, and some functions may necessitate further customization or development.Pricing can be an issue for small organizations because the cost of adding numerous users or additional services can quickly escalate. Review Source AS Akash S. Quality Engineer Consumer Electronics Used the software for: 2+ years ### "Dynamics 365 Business Central - One Stop Business Management solution" October 27, 2022 5.0 It saves time by processing huge amounts of data in few secs and keeps records of everything that we want and helps a lot in inventory management and resource planning as per Customer's requirement.Helps to calculate profit/loss on monthly basis/yearly basis. Pros Every firm/business needs a solution for managing Daily Ledger, Inventory management, Supply chain management, Process Management, Accounting management, HR management, Profit Management, etc - Dynamics 365 Business Central has everything available in a single software which can be accessed on all types of devices running on different platforms. It provides flexibility to the users to work from anywhere/ anytime by having authorized access. It has top level encryption to keep your data safe and keeps a log of it in its database to compare and analyze data according to our need. I mostly use it for Project management and Process management. Cons The user interface of the software is little complex one as use of icons is very less due to which we have to read the name of that particular option/field which we want to choose. Rest there are no cons according to my use Review Source GA Ghafran A. Finance Manager Automotive Used the software for: 2+ years ### "User Review - Dynamics 365 Business Central" November 21, 2022 5.0 Overall experience is amazing in terms of increased productivity. Pros 01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring Cons 01- Little complicated to use for non-accounting background staff. Review Source Ron V. Technical Consultant Computer Software Used the software for: 2+ years ### "Great ERP software with great integrations" January 23, 2021 5.0 I have been working with Dynamics NAV and Business Central for almost 4 years now, as a technical consultant. I install and implement BC on regular basis. Also I support customers with technical issues around Business Cental, which I love to do. The possibilities with BC are endless. Pros As a technical consultant, who installs and implements Microsoft Dynamics Business Central I find the integrations with all Microsoft's Azure applications a big plus. Seamless integration with Microsoft's Flow, PowerApps, Outlook, etc work very well. Cons There USED to be some disadvantages of Business Central, because for a long time Microsoft wasn't clear what course they would go. But now the course is set to the cloud (Azure) and I think that is the only way to go. Review Source GT Gaius T. IT Manager Building Materials Used the software for: 2+ years ### "Excellent ERP with a lot of functionality" January 17, 2024 5.0 Very happy with Business Central, would recommend to every business Pros Very well designed ERP, data structure is very well designed so gives me a lot of confidence in the product Cons The user interface does have a steeper learning curve than some ERPs Review Source CM Carlene M. Accounts Payable Industrial Automation Used the software for: 1-2 years ### "Beware!" April 22, 2022 1.0 None Pros Nothing. It is not nearly worth the 165,000.00 that we have put in to it over the last year. Cons Everything. System does not work. Too many fields to jump around to, too many pages to jump to. Unable to keep pages open to work between. Unable to see Customer / Vendor numbers. Not enough character spaces in some fields. Document date does not pull in correctly on Payment Journal. Check Stub total dollar amount prints on top of check number of lower stub. No vendor number prints anywhere on the check or stub. System creates two or three numbers for every PO, Job, Invoice. Payment Journal populates every Vendor that has a transaction then you have to choose which one to pay and then delete what you don't want. Checks do not print out in Alphabetical order. I can go on and on. Nothing good to say about this Program. It is not even written for our Industry. We were not even listed in the choices for Industry. What does that tell you. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.