--- title: "Dynamics 365 Business Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dynamics 365 Business Central the right Form Builder solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/212111/Dynamics-365-Business-Central/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-31" --- Dynamics 365 Business Central 4.1 (211) [View alternatives](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 31st, 2026 # Reviews of Dynamics 365 Business Central Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews Craig M IT Infrastructure EngineerEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “It has provided us with a reliable, centralised system to manage finances, operations, and reporting across our organisation.“ May 26, 2026 Denis M AI Automation SpecialistFinancial Services, 201 - 500 employeesUsed the software for: Less than 6 months. “As a data source it held up: the APIs were stable and the records were consistent. As software to sit in front of, it is slow, and it assumes you already know ERP logic that it never explains. If you are on the Microsoft stack and need the accounting core, the trade works out. If you expect a modern web app, you will spend a while being annoyed.“ August 24, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations.“ February 17, 2026 Denis M AI Automation SpecialistFinancial Services, 201 - 500 employeesUsed the software for: Less than 6 months. “Opening a list, filtering it, and drilling into a record each cost a page load, and on large tables the wait is long enough to lose your train of thought.“ August 24, 2026 SN Sylla N Furniture FabricatorArts and Crafts, Self-employedUsed the software for: I used a free trial. “Dynamics 365 Business Central works well with Microsoft tools and helps manage key business functions like finance and sales.“ December 16, 2024 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences.“ February 17, 2026 Liam M Head of OperationsAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “We started out with a team of 5 and now at a team of 60 worldwide, this product is ready and available to scale when you are.“ January 13, 2026 Dominique C Registered behavioral TechnicianE-Learning, Self-employedUsed the software for: I used a free trial. “What I least like about this software is the connection issue and bugs that I often encounter over time.“ August 29, 2026 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hameeda T. Analyst Financial Services Used the software for: Less than 6 months ### "Reliable System with Occasional Glitches" April 1, 2026 5.0 Pros Dynamics 365 Business Central offers strong reporting tools, reliable security, and smooth integration with other Microsoft products. Performance is generally fast, and the interface is intuitive once you get used to it. Customer support is helpful, and the system handles expense tracking and financial processes efficiently. Cons Some features feel overly complex for new users, and occasional bugs can slow down workflows. Customisation can be limited without technical expertise, and certain modules require extra configuration to perform at their best. Review Source JC Jacintha C. Examinations Manager Education Management Used the software for: 2+ years ### "Good for record keeping and Record reporting" June 15, 2026 5.0 It has been good int he following capacity: 1. Record keeping 2. Report generation 3. Procurement 4. Budgeting Pros 1\. To track student payments 2. To track students' grades and progress 3. To track students' registration, both old and new 4. To track finances It has helped us manage our financial activities and the number of students enrolled each semester and block period. It has also helped us with record keeping i.e discontinued students, student owing, graduated students, out of status students etc.. Cons It hs limited functions on the mobile app. certain informtaion cannot be accesed mking it mobuile unfriendly despite having an app provision for it. Review Source SS Susie S. Accounting Manager Accounting Used the software for: Less than 6 months ### "Microsoft Dynamics 365 is questionable" February 1, 2025 3.0 Very costly. It took a very long time and expensive too to convert a client from QBO to this program. Considering my experience is extensive in this field it took a very long time to learn this program. Pros It supports a robust inventory. Has multiple functions Cons Functions are not clear and not supported by accounting standards. It is difficult to navigate. Modules don't relate to accounting principles. Very convoluted. The support is costly. Support does not have accounting knowledge. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) The client had a high level inventory that they felt QBO could not support. Review Source VR Verified Reviewer IT Infrastructure Engineer Entertainment Used the software for: 1-2 years ### "A Practical and Reliable ERP Solution for a Tourist Attraction and Charity" May 26, 2026 4.0 Overall, our experience with Dynamics 365 Business Central has been positive. It has provided us with a reliable, centralised system to manage finances, operations, and reporting across our organisation. As a tourist attraction and charity, having accurate, real-time data is critical, and Business Central supports this well. With some ongoing optimisation and user familiarity, it continues to add value and improve our efficiency. Pros We found Dynamics 365 Business Central to be a very flexible and scalable system that works well for our needs as both a tourist attraction and a charity. The integration with Microsoft tools like Excel, Outlook, and Power BI has been particularly useful for improving reporting and day-to-day efficiency. It provides a clear financial overview, helping us manage donations, admissions, and operational costs in one place, which is essential for our organisation. Cons Some areas of Dynamics 365 Business Central can feel complex, particularly during initial setup and when customising workflows to suit a tourist attraction and charitable environment. Certain processes are not always intuitive, and users may require additional training. Additionally, reporting can sometimes require external tools or extra configuration to fully meet our specific needs. Review Source EJ Ethan J. Auditor Accounting Used the software for: 2+ years ### "Dynamics 365 - A wonderful system" February 28, 2026 5.0 My experience with Dynamics has been very positive with it being a great tool for reporting and drilling down through transactions. Pros Dynamics is an excellent system which has a large variety of reporting abilities. The dynamics system is very good under stress of large volumes of transactions. Cons The only issue with dynamics is that it can be very overwhelming without prior experience and is quite complex. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Central is a world of possibilities" October 1, 2025 5.0 Overall, it has been great. We just recently upgraded to a new version and during that process, we have learned so much about the system and things we can use it for to make our operations even more efficient. Pros Business Central has endless capabilities to help manage orders, inventory and accounting function. It can be a core software to get a business up and running. Cons With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. Review Source JW Julie W. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good program" March 16, 2026 4.0 Pros The program is easy to use, and allows me to have access to all of the programs that I require to run my business. Cons The price is a bit steep, which would be okay if you didn't have to renew ever year. I would prefer to pay a bit more, but have it last 5 years. Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great & All In One" September 22, 2025 5.0 Overall a great experience due to easy and intuitive interface and having all the products I loved in one place. Pros Loved how everything was included in one package which made things easy, affordable and had great speed Cons I switched when I went to a MacBook and no longer needed everything included with 365 business central Review Source JR Julie R. Ministry leader Religious Institutions Used the software for: I used a free trial ### "Good value for the performance" September 23, 2025 5.0 Overall I believe Dynamics 365 can really enhance our business by making it more efficient and It will grow as we surpass our entry level phase. Pros It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company. Cons It took a while to prepare and learn to use. It depends on your role in the company and how you intend to use to really get on board with it. Review Source SS Stacey S. Member Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for hybrid jobs " September 28, 2025 4.0 Dynamics 365 was very easy to setup. Customer support was fantastic and provided quick solutions in a timely manner. Pros It's great being able to get real time updated information. I can quickly log in see what my staff is seeing and help with problem solving or answering questions. Cons I don't like that the files are integrated with my personal desktop. They are separated but I have to scroll through a lot of unnecessary options. Review Source EL Evan L. Regional Business Manager Pharmaceuticals Used the software for: 1-2 years ### "Beyond Cumbersome" July 19, 2024 2.0 I would create quotes and invoices using D365 BC. It is tedious, cumbersome, and nowhere near as clean, quick, and easy as Salesforce. I thought Salesforce was bad until I was introduced to Business Central and then quickly realized how much better I had it. Pros Things could be done in it's own silo without interfering with regular Dynamics 365. Cons Everything else. It was beyond cumbersome to just create a quote or invoice for a customer, and Salesforce combines everything into one, easier system. I think management at Prestige Medical Imaging went with it just because it was cheaper, but it wastes so much time. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Upper Management at Prestige Medical Imaging made the choice with no input. Review Source AM Athena M. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Functional all-in-one tool and system for business and work " May 10, 2025 5.0 365 Business pretty much is a top-in-class integrated software for businesses and once you started using it, for obvious reasons and complications with data transfers, it's unlikely that I will switch to another competitor as there are barely any. Pros It's an all-in-one that is great for any business and team work, with access to all office tools and to a shared drive. Can also be accessed on mobile devices through 365 pilot which gives added accessibility suitable for hybrid working and remote working. Cons Glitches in the app and browser sometimes which cause instability. There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying. Customer Support also tends to be slow and inefficient when something goes wrong. Review Source AA Alifah A. Accounting Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Expensive but great" May 1, 2025 4.0 Once trained properly on how to use this software it allows you to know what your business's needs are and what you can do to overcome issues later on. Pros Allowing our company to see the growth financially, and if something is wrong with the reports. Cons It can be quite difficult to understand at first, and also take quite bit of your time however once you get the hang of it - its quite easy. Review Source VR Verified Reviewer Software Engineer Retail Used the software for: 1-2 years ### "Great Accounting Analytics Tool" January 18, 2025 4.0 Pros It's integrated within our office 365 platform and connects everyone in a central way for analytics on accounting and sales forecasts. Cons It sits too far outside of our Salesforce platform. Review Source VR Verified Reviewer marketing specialist Banking Used the software for: 2+ years ### "good service" July 11, 2024 4.0 It is crucial to be transparent about the initial learning curve and potential costs associated with implementation and customization. These aspects can be challenging when communicating product value to potential customers, especially small businesses with limited budgets Pros I can say that Dynamics 365 Business Central stands out for several key aspects. What I value most is its seamless integration with the Microsoft ecosystem, which greatly facilitates adoption and use for companies already familiar with tools like Office 365. The flexibility of the platform is another strong point, allowing customizations that adapt to the specific needs of each business Cons Despite its numerous advantages, it has some aspects that could be improved. From my perspective, the initial learning curve can be steep, especially for users unfamiliar with the Microsoft ecosystem. This can make it difficult for our marketing efforts when trying to convince potential customers of its ease of use. Another weak point is cost, which can be prohibitive for small businesses, limiting our target market Review Source Saurabh M. Microsoft Functional Consultant Information Technology and Services Used the software for: 2+ years ### "BC One stop ERP solution" July 14, 2022 5.0 Pros It is a very ease to use software similar to just like using Excel Spreadsheet. As per my opinion it is a very effective product available today for all our Enterprise Building Solution. All the functions in Business Central are very Great and can be very fruitful for the Business if adapted effectively and efficiently. Cons Nothing to Report as of Now. I am not able to find anything to Report at the Moment Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Review Source tW toshia W. Owner Consumer Services Used the software for: 6-12 months ### "Best business App on the Market " October 3, 2024 5.0 Overall I think dynamkcs 365 is a wonderful application and asset to my company Pros Dynamics 365 Business Central is like the perfect business sidekick! It syncs up with your favorite Microsoft apps like Office 365, so everything works together smoothly. Plus, it grows with your business, whether you're just starting out or scaling up, and it’s packed with great tools to manage finances and operations effortlessly. Cons The downside? Customizing it to fit your unique needs might take a developer's touch, which can add some extra cost and complexity if you're looking for a more tailored experience. Review Source Gokulnath S. Technical consultant Computer Software Used the software for: 2+ years ### "World's Best ERP Product for Small and Mid Size business " April 13, 2023 5.0 Pros Ease of handling Inventory tracking, Able to handle end to end Accounting information, it helps to reduce your man power efforts on the system. Add N-Number of Apps to your Bizz application. Seamless integration with your Application and power platforms. Save Paper by using Microsoft Dynamics 365 Business central in your business Cons Performance of the application can be improved. Level of coding is hard when compared to previous version of Business central. Accessing the Back end application(SQL server) is not possible. This make hard for legacy users. Review Source RR Regina R. Technical Customer Case Supervisor Information Technology and Services Used the software for: 1-2 years ### "DYNAMICS HELPS smoothen your workflow" June 15, 2024 5.0 Dynamics 365 will help you organize your workflow in your business from inventory to incoming to outgoing of your items Pros Dynamics will help you organize your workflow in your warehouse Cons Actually Dynamic 365 Business Central is expensive but if you are going to consider value for money i should say it is worth the price. Review Source VR Verified Reviewer Senior Sales Executive Information Technology and Services Used the software for: 1-2 years ### "Keeps everything in once place. " January 6, 2021 3.0 Pros Dynamics allowed me to stay organised. as D-365 has many tools , with all the variety of plug-ins, setting up automation and communication takes some work but it is really easy to see how my pipeline is working and have a single view of the company in one single dashboard. Cons it would have been great if it had a bit more features . i think that the reporting is the Achilles heel of the platform, it's a time-consuming task and not very straight forward as done in other platforms Review Source RA Ruxshin A. Public Health inspector Hospital & Health Care Used the software for: 2+ years ### "Great software!" July 9, 2024 5.0 Pros My team and I used this for our project management work and it was a great tool to get organized! Cons It was a bit expensive compared to others. Review Source Jessica B. ACCOUNT MANAGER Consumer Goods Used the software for: 6-12 months ### "Perfect for any business" August 28, 2023 4.0 I love it- I have used it for years and it is so useful. Pros I like that you can do virtually almost anything on this program. It can be tailored to whatever you need. Cons I don't love the price, but it is probably worth it. Review Source KT Krystal T. Software Solutions Assoc Accounting Used the software for: 2+ years ### "Dynamics 365: Eh, it does what it should." April 29, 2024 4.0 Pros I do appreciate the integration options for 365 and the updates it has made from great plains. Cons The interface is outdated and it too difficult to find necessary reports. The report and field names are not common terms so you really need to know the software to find what you are looking for. Relying on the search feature is a bit immature to have to do. Alternatives considered [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Review Source VR Verified Reviewer Finance Manager Accounting Used the software for: 1-2 years ### "Dynamics 365 Business Central " September 20, 2021 4.0 Pros Integration with outlook is the best. No more downloading and sending separate emails. I also liked the fact that it comes with a BI tool for reporting, this was a crisis on Dynamics Navision 2009. The price for the product is very reasonable for small and bigger companies. Cons Difficult to get support from the partners who implemented. Review Source CM Carlene M. Accounts Payable Industrial Automation Used the software for: 1-2 years ### "Beware!" April 22, 2022 1.0 None Pros Nothing. It is not nearly worth the 165,000.00 that we have put in to it over the last year. Cons Everything. System does not work. Too many fields to jump around to, too many pages to jump to. Unable to keep pages open to work between. Unable to see Customer / Vendor numbers. Not enough character spaces in some fields. Document date does not pull in correctly on Payment Journal. Check Stub total dollar amount prints on top of check number of lower stub. No vendor number prints anywhere on the check or stub. System creates two or three numbers for every PO, Job, Invoice. Payment Journal populates every Vendor that has a transaction then you have to choose which one to pay and then delete what you don't want. Checks do not print out in Alphabetical order. I can go on and on. Nothing good to say about this Program. It is not even written for our Industry. We were not even listed in the choices for Industry. What does that tell you. 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