# Dynamics 365 Business Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 Business Central the right Accounting solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212111/Dynamics-365-Business-Central/reviews --- Dynamics 365 Business Central 4.1 (204) [View alternatives](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Business Central Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations.“ February 17, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences.“ February 17, 2026 Liam M Head of OperationsAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “We started out with a team of 5 and now at a team of 60 worldwide, this product is ready and available to scale when you are.“ January 13, 2026 AM Athena M Account ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying.“ May 10, 2025 ZS Zoe S Operations SpecialistElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “There are so many applications and useful tabs to access many reports needed to help you or just easy day to day simple things.“ April 3, 2026 AV Alexandra V People Business PartnerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform.“ May 28, 2025 JR Julie R Ministry leaderReligious Institutions, 2 - 10 employeesUsed the software for: I used a free trial. “It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company.“ September 23, 2025 JG Justin G IT SpecialistFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Limited customization without AL dev skills; steep learning curve for new users; occasional sync issues with third-party apps.“ July 16, 2025 ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Song L. Full-Stack Engineer Warehousing Used the software for: 1-2 years ### "Professional ERP software" February 17, 2026 5.0 Since we migrated from NAV 2016 to BC, the overall experience has been positive. Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations. Pros I greatly appreciate BC's high degree of flexibility and scalability. Building upon its foundational architecture, we can freely expand the system to meet our company's specific requirements. Cons SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences. We hope to transition back to an on-premises solution. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Central is a world of possibilities" October 1, 2025 5.0 Overall, it has been great. We just recently upgraded to a new version and during that process, we have learned so much about the system and things we can use it for to make our operations even more efficient. Pros Business Central has endless capabilities to help manage orders, inventory and accounting function. It can be a core software to get a business up and running. Cons With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. Review Source EL Evan L. Regional Business Manager Pharmaceuticals Used the software for: 1-2 years ### "Beyond Cumbersome" July 19, 2024 2.0 I would create quotes and invoices using D365 BC. It is tedious, cumbersome, and nowhere near as clean, quick, and easy as Salesforce. I thought Salesforce was bad until I was introduced to Business Central and then quickly realized how much better I had it. Pros Things could be done in it's own silo without interfering with regular Dynamics 365. Cons Everything else. It was beyond cumbersome to just create a quote or invoice for a customer, and Salesforce combines everything into one, easier system. I think management at Prestige Medical Imaging went with it just because it was cheaper, but it wastes so much time. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Upper Management at Prestige Medical Imaging made the choice with no input. Review Source EJ Ethan J. Auditor Accounting Used the software for: 2+ years ### "Dynamics 365 - A wonderful system" February 28, 2026 5.0 My experience with Dynamics has been very positive with it being a great tool for reporting and drilling down through transactions. Pros Dynamics is an excellent system which has a large variety of reporting abilities. The dynamics system is very good under stress of large volumes of transactions. Cons The only issue with dynamics is that it can be very overwhelming without prior experience and is quite complex. Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great & All In One" September 22, 2025 5.0 Overall a great experience due to easy and intuitive interface and having all the products I loved in one place. Pros Loved how everything was included in one package which made things easy, affordable and had great speed Cons I switched when I went to a MacBook and no longer needed everything included with 365 business central Review Source AV Alexandra V. People Business Partner Logistics and Supply Chain Used the software for: 2+ years ### "Microsoft Dynamics " May 28, 2025 5.0 Overall, D365 has been a great resource for our organization. As a Sales org, the ERP capabilities with D365 are exactly what we need. The trainings available are also incredibly helpful, especially with updates and when training new hires. While some of the customization impedes the efficiency of the platform, we've found ways to mitigate this while still having the system meet our needs. Pros D365 is a great ERP packed full of features for mid-sized companies. We use the across all of our locations, including US and Canada. The support we receive from Microsoft is also amazing. Cons D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform. Recently, we've scaled back the customized features and have noticed an improvement in experience. Review Source AM Athena M. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Functional all-in-one tool and system for business and work " May 10, 2025 5.0 365 Business pretty much is a top-in-class integrated software for businesses and once you started using it, for obvious reasons and complications with data transfers, it's unlikely that I will switch to another competitor as there are barely any. Pros It's an all-in-one that is great for any business and team work, with access to all office tools and to a shared drive. Can also be accessed on mobile devices through 365 pilot which gives added accessibility suitable for hybrid working and remote working. Cons Glitches in the app and browser sometimes which cause instability. There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying. Customer Support also tends to be slow and inefficient when something goes wrong. Review Source JR Julie R. Ministry leader Religious Institutions Used the software for: I used a free trial ### "Good value for the performance" September 23, 2025 5.0 Overall I believe Dynamics 365 can really enhance our business by making it more efficient and It will grow as we surpass our entry level phase. Pros It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company. Cons It took a while to prepare and learn to use. It depends on your role in the company and how you intend to use to really get on board with it. Review Source SS Stacey S. Member Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for hybrid jobs " September 28, 2025 4.0 Dynamics 365 was very easy to setup. Customer support was fantastic and provided quick solutions in a timely manner. Pros It's great being able to get real time updated information. I can quickly log in see what my staff is seeing and help with problem solving or answering questions. Cons I don't like that the files are integrated with my personal desktop. They are separated but I have to scroll through a lot of unnecessary options. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Reliable ERP with strong microsoft integration " July 16, 2025 4.0 Overall, Business Central is a powerful, scalable ERP that's easy to manage and integrates well, but requires training and dev skills for full potential. Pros Integrates well with Microsoft 365, secure, cloud-based, easy to manage, supports extensions, and works great with Power Platform tools. Cons Limited customization without AL dev skills; steep learning curve for new users; occasional sync issues with third-party apps. Review Source EH Erin H. VP Medical Devices Used the software for: Less than 6 months ### "Great cloud-based alternative to Oracle and SAP for SMB" September 6, 2024 5.0 It's been easy to implement and setup D365 Business Central. It doesn't feel like we're missing any functionality compared to Oracle, SAP, or NetSuite. Pros D365 Business Central is intuitive to use and administer. Cons It would be preferable to purchase our own licenses, as needed. We'd rather not work with a reseller. Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Our JDE environment was not user friendly or easy to customize. Review Source DR David R. Engineering Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Dynamics Review" September 6, 2022 5.0 Pros It easily integrates with Microsoft products and has a full set of features that we use regularly. Cons Like any software it has a learning curve. This takes time and effort of the individuals teaching and those learning. Alternatives considered [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 Business Central It was originally a vista and was a great software product for small businesses. Review Source VR Verified Reviewer Software Engineer Retail Used the software for: 1-2 years ### "Great Accounting Analytics Tool" January 18, 2025 4.0 Pros It's integrated within our office 365 platform and connects everyone in a central way for analytics on accounting and sales forecasts. Cons It sits too far outside of our Salesforce platform. Review Source SL Stephanie L. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Organization at its finest" November 30, 2024 5.0 It’s really great for improving overall workflow and well designed Pros I really like the design, everything is clear and simple yet also well organized Cons Although clean aesthetically a simple redesign could make it look even less cluttered Review Source RR Regina R. Technical Customer Case Supervisor Information Technology and Services Used the software for: 1-2 years ### "DYNAMICS HELPS smoothen your workflow" June 15, 2024 5.0 Dynamics 365 will help you organize your workflow in your business from inventory to incoming to outgoing of your items Pros Dynamics will help you organize your workflow in your warehouse Cons Actually Dynamic 365 Business Central is expensive but if you are going to consider value for money i should say it is worth the price. Review Source MS Manon S. Associate software engineer Computer Software Used the software for: 1-2 years ### "Comprehensive Business Management" July 7, 2024 5.0 Pros It was easy to integrate our sales and accounting data, making financial tracking a breeze. Cons Sometimes, finding specific features required navigating through too many menus. Review Source Adam G. Chief Information Technology Information Technology and Services Used the software for: 2+ years ### "A good alternative to organize and grow your business." October 31, 2023 4.0 Here are some of the specific benefits I've experienced since using Dynamics 365:• Greater productivity and profitablity• Improved forecasting and analysis• Effective monitoring of inputs and outputs.• Easy to use interface that can be accessed from anywhere, anytime• Optimized workflow• Easy access to customer data Pros I like Microsoft Dynamics since it synchronizes very well with the office suite, it has helped me increase productivity and profitability. It offers analysis and reporting tools to make forecasts, as well as the ability to monitor the inputs and outputs of the projects I am in charge of.Dynamics 365 allows me to get the requirements from my clients as well as my supplier partners with ease and has helped me create a perfect wokflow for my business. Additionally, Dynamics 365 allows me to onboard new clients, collect and save their data, and easily access it when I need it. Cons A negative point is its price, it is expensive. And synchronization with other platforms is dificult, from my point of view it should be more open for better interaction with other software. Review Source JW Johan W. Management Furniture Used the software for: 2+ years ### "Microsoft Business Central According" April 7, 2023 4.0 My experience was horrible as partners can deploy the Software but theask you enormous amounts over R200k to set it up. I also found that there is no support in South Africa for the software, you cannot phone quickly and found out how a thing is working. You have to go through the trouble to watch videos or read on Microsoft Learn. I could also not found one accountant who could work in this software for over two years. This was my biggest headache as well as the support on this software. Pros Business Central is a great software with a lot of functionalities. It is the best account ing software in the market.. Cons Business Central support is South Africa does not exist. The partners are really useless and see Business Central as a way to make a quick buck. They rip you off and want to charge over R200k. I worked through business central and to set it up should not cost you more than 10k. Another setback is that you don't get accountants in South Africa that know how the software is working. I tried to find accountants for months, and not even one Microsoft partner could refer me to one accountant who knows the software. In South Africa as soon as you put the name Microsoft to a product the Microsoft partners want to Ripp you off? Microsoft business Central licencing is also very expensive and is around R1200 per user. Sage one accounting is very cheap against Business Central and they have quality support. I cannot see a feature for Business Central in South Africa as it is too expensive and basically you don't have any support for it in South Africa. Reason for choosing Dynamics 365 Business Central It is very good platform Review Source AA Ayass A. CFO Media Production Used the software for: Less than 6 months ### "Best Modern ERP Solution " April 17, 2015 4.5 Pros I joined AL FANAR Electricals Co. KSA -in 2003, it has been decided to replace ERP system with NAV, Tec.Support was provided by AL FANAR IT an affiliate company who became golden partnership with Microsoft later and provided the system if Gulf Market, the implementation was very successful, early versions of NAV in 2003 was famous as (Navision Attain) at that time, the system provided a splendid AR, AP, and inventory reports and controls, was helpful in regional trading credit controls and manufacturing process, in 2006 the company upgraded the software to NAV5 and we learned a lot about setup requirements, Posting groups, general business posting groups, sales and system generated transactions setup accounts and matrix, Exr. Var and global dimensions etc..., in 2007 I joined Gulf Capital KSA the company management recommended NAV at that time tec. support provided by (NEWWAY) and I was assigned as a project manager, later in 2009 I joined ROTANA Media Group who recommended same ERP as well. now new versions of NAV are available with business intelligence tools and some additional great features, I expect this fast positive evolvement of MS Dynamics will make them first Market Choice in a short time. I used several softwares before and after NAV like (Dolphin, Oracle, Klipper, and others..) from my experience what I like most in NAV and make it remarkable are the following : - SQL Server which provides flexible opened platform allow users to move to any information details and jump between templates they want from anywhere in the system to get information rather than closing screens and reopening another, other systems cannot provide this Dynamic feature. - Reasonable and Logical controls of the system over transactions complying with exact financial requirements, other systems have nonsense controls in useless areas and gaps in other critical areas, and stand hopeless needing customization for an axiomatic small things. - Easy and Smart setup requirements and users profiles access. - Huge bank of ready reports provided by global MSD teams and partnership - Friendly user = easy training - Easy setup of financial reporting BS, Income statements , cash flow , Budgeting and variances any other because it leaves to user to choose , items lines name , tagging accounts, dimensions needed cost centers or business units , even user can add the equations of some financial statements lines ! - Easy customization and easy editing of all tables screens - High Compatibility with Excel MS Office. - Reasonable cost with complete business solutions package and including project management, Human resources, Cash Management etc.. Cons No Disadvantages or defaults in my opinion if implementation requirements are clear and correct and finance knows exactly controls, processes outputs they need. everything is there in this system. Review Source sM salim M. consultant Computer Software Used the software for: 2+ years ### "Honest Opiion About BC" September 21, 2022 4.0 Pros A one stop shop system is required , integration is not easy , high level of development which costs is heavy. Cons The cost initially and on going subs is very high for any business , millions are needed Alternatives considered [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 Business Central Did not went with Open Source ERP Review Source Jose Julian C. Geologist Environmental Services Used the software for: 6-12 months ### "A comprehensive examination of a cloud-based ERP solution for small and medium-sized organizations." April 30, 2023 4.0 Dynamics 365 Business Central is a robust ERP solution that provides small and medium-sized enterprises with the scalability and flexibility they require to manage their finances, supply chain, sales, and service activities. Its cloud-based platform provides customers with simple access to data as well as a variety of customization choices. Customizations, on the other hand, can be complicated, and pricing might be an issue for small organizations. Overall, Business Central is a good option for companies that want to streamline their processes and increase their overall efficiency. Pros Dynamics 365 Business Central is an all-in-one ERP solution that combines financial management, supply chain management, sales, and service.Its cloud-based platform provides users with greater flexibility and accessibility, allowing them to access data at any time and from any location.firm Central includes an easy-to-use interface and a variety of customization options to match the unique demands of each firm. Cons Customizations can be complex and require considerable technical knowledge, making modifications impossible for non-technical users.Integration with third-party systems might be difficult, and some functions may necessitate further customization or development.Pricing can be an issue for small organizations because the cost of adding numerous users or additional services can quickly escalate. Review Source AS Akash S. Quality Engineer Consumer Electronics Used the software for: 2+ years ### "Dynamics 365 Business Central - One Stop Business Management solution" October 27, 2022 5.0 It saves time by processing huge amounts of data in few secs and keeps records of everything that we want and helps a lot in inventory management and resource planning as per Customer's requirement.Helps to calculate profit/loss on monthly basis/yearly basis. Pros Every firm/business needs a solution for managing Daily Ledger, Inventory management, Supply chain management, Process Management, Accounting management, HR management, Profit Management, etc - Dynamics 365 Business Central has everything available in a single software which can be accessed on all types of devices running on different platforms. It provides flexibility to the users to work from anywhere/ anytime by having authorized access. It has top level encryption to keep your data safe and keeps a log of it in its database to compare and analyze data according to our need. I mostly use it for Project management and Process management. Cons The user interface of the software is little complex one as use of icons is very less due to which we have to read the name of that particular option/field which we want to choose. Rest there are no cons according to my use Review Source GA Ghafran A. Finance Manager Automotive Used the software for: 2+ years ### "User Review - Dynamics 365 Business Central" November 21, 2022 5.0 Overall experience is amazing in terms of increased productivity. Pros 01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring Cons 01- Little complicated to use for non-accounting background staff. Review Source VR Verified Reviewer Accounting Assistant Machinery Used the software for: 2+ years ### "Dynamics Review" January 11, 2019 4.0 It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible. Pros Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields. Cons Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable. Review Source AA Akhtar A. CPO Computer Software Used the software for: 2+ years ### "Feature rich and easy to use" November 8, 2022 5.0 Extremely happy and would only ever use this as an ERP Pros It is so easy to use and has got lots of functionality Cons Sometimes the interfaces can get a bit complex Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.