# Dynamics 365 Business Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 Business Central the right Accounting solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212111/Dynamics-365-Business-Central/reviews --- Dynamics 365 Business Central 4.1 (204) [View alternatives](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Business Central Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations.“ February 17, 2026 Song L Full-Stack EngineerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences.“ February 17, 2026 Liam M Head of OperationsAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “We started out with a team of 5 and now at a team of 60 worldwide, this product is ready and available to scale when you are.“ January 13, 2026 AV Alexandra V People Business PartnerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform.“ May 28, 2025 ZS Zoe S Operations SpecialistElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 1-2 years. “There are so many applications and useful tabs to access many reports needed to help you or just easy day to day simple things.“ April 3, 2026 JG Justin G IT SpecialistFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Limited customization without AL dev skills; steep learning curve for new users; occasional sync issues with third-party apps.“ July 16, 2025 JR Julie R Ministry leaderReligious Institutions, 2 - 10 employeesUsed the software for: I used a free trial. “It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company.“ September 23, 2025 CD Christian D ManagerMedical Devices, 201 - 500 employeesUsed the software for: More than 2 years. “I also don't like how BC isn't natively integrated with other Microsoft Dynamics products and requires third-party connector tools.“ June 20, 2025 ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Liam M. Head of Operations Automotive Used the software for: 2+ years ### "Scaled up with a startup" January 13, 2026 4.0 It's positive, but ultimately we could get more out of the system, our implementation partner was poor, but with a better partner we are realising the benefit of the software. Pros It is a scalable product. We started out with a team of 5 and now at a team of 60 worldwide, this product is ready and available to scale when you are. Cons It requires someone with a developers background to get the most out of it, we were sold on it being a flexible system which it is, but only in the right hands. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Central is a world of possibilities" October 1, 2025 5.0 Overall, it has been great. We just recently upgraded to a new version and during that process, we have learned so much about the system and things we can use it for to make our operations even more efficient. Pros Business Central has endless capabilities to help manage orders, inventory and accounting function. It can be a core software to get a business up and running. Cons With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. Review Source EL Evan L. Regional Business Manager Pharmaceuticals Used the software for: 1-2 years ### "Beyond Cumbersome" July 19, 2024 2.0 I would create quotes and invoices using D365 BC. It is tedious, cumbersome, and nowhere near as clean, quick, and easy as Salesforce. I thought Salesforce was bad until I was introduced to Business Central and then quickly realized how much better I had it. Pros Things could be done in it's own silo without interfering with regular Dynamics 365. Cons Everything else. It was beyond cumbersome to just create a quote or invoice for a customer, and Salesforce combines everything into one, easier system. I think management at Prestige Medical Imaging went with it just because it was cheaper, but it wastes so much time. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Upper Management at Prestige Medical Imaging made the choice with no input. Review Source EJ Ethan J. Auditor Accounting Used the software for: 2+ years ### "Dynamics 365 - A wonderful system" February 28, 2026 5.0 My experience with Dynamics has been very positive with it being a great tool for reporting and drilling down through transactions. Pros Dynamics is an excellent system which has a large variety of reporting abilities. The dynamics system is very good under stress of large volumes of transactions. Cons The only issue with dynamics is that it can be very overwhelming without prior experience and is quite complex. Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great & All In One" September 22, 2025 5.0 Overall a great experience due to easy and intuitive interface and having all the products I loved in one place. Pros Loved how everything was included in one package which made things easy, affordable and had great speed Cons I switched when I went to a MacBook and no longer needed everything included with 365 business central Review Source AV Alexandra V. People Business Partner Logistics and Supply Chain Used the software for: 2+ years ### "Microsoft Dynamics " May 28, 2025 5.0 Overall, D365 has been a great resource for our organization. As a Sales org, the ERP capabilities with D365 are exactly what we need. The trainings available are also incredibly helpful, especially with updates and when training new hires. While some of the customization impedes the efficiency of the platform, we've found ways to mitigate this while still having the system meet our needs. Pros D365 is a great ERP packed full of features for mid-sized companies. We use the across all of our locations, including US and Canada. The support we receive from Microsoft is also amazing. Cons D365 has a lot of capability, but we've found that when customizing too much, it can lead to lag with the platform. Recently, we've scaled back the customized features and have noticed an improvement in experience. Review Source AM Athena M. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Functional all-in-one tool and system for business and work " May 10, 2025 5.0 365 Business pretty much is a top-in-class integrated software for businesses and once you started using it, for obvious reasons and complications with data transfers, it's unlikely that I will switch to another competitor as there are barely any. Pros It's an all-in-one that is great for any business and team work, with access to all office tools and to a shared drive. Can also be accessed on mobile devices through 365 pilot which gives added accessibility suitable for hybrid working and remote working. Cons Glitches in the app and browser sometimes which cause instability. There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying. Customer Support also tends to be slow and inefficient when something goes wrong. Review Source JR Julie R. Ministry leader Religious Institutions Used the software for: I used a free trial ### "Good value for the performance" September 23, 2025 5.0 Overall I believe Dynamics 365 can really enhance our business by making it more efficient and It will grow as we surpass our entry level phase. Pros It improves efficiency, it improves decision making by giving real time performance metrics and it's deigned to grow with our company. Cons It took a while to prepare and learn to use. It depends on your role in the company and how you intend to use to really get on board with it. Review Source JG Justin G. IT Specialist Food & Beverages Used the software for: 2+ years ### "Reliable ERP with strong microsoft integration " July 16, 2025 4.0 Overall, Business Central is a powerful, scalable ERP that's easy to manage and integrates well, but requires training and dev skills for full potential. Pros Integrates well with Microsoft 365, secure, cloud-based, easy to manage, supports extensions, and works great with Power Platform tools. Cons Limited customization without AL dev skills; steep learning curve for new users; occasional sync issues with third-party apps. Review Source SS Stacey S. Member Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for hybrid jobs " September 28, 2025 4.0 Dynamics 365 was very easy to setup. Customer support was fantastic and provided quick solutions in a timely manner. Pros It's great being able to get real time updated information. I can quickly log in see what my staff is seeing and help with problem solving or answering questions. Cons I don't like that the files are integrated with my personal desktop. They are separated but I have to scroll through a lot of unnecessary options. Review Source CM Cheyanne M. Owner Entertainment Used the software for: Less than 6 months ### "Love this program " March 24, 2025 4.0 I loved it I would choose this over almost all other options. Pros I love how easy it is to navigate and understand everything. Cons Honestly there wasn't anything that I didn't like. Review Source SL Stephanie L. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Organization at its finest" November 30, 2024 5.0 It’s really great for improving overall workflow and well designed Pros I really like the design, everything is clear and simple yet also well organized Cons Although clean aesthetically a simple redesign could make it look even less cluttered Review Source SN Sylla N. Furniture Fabricator Arts and Crafts Used the software for: I used a free trial ### "Does What It is Designed To" December 16, 2024 5.0 Dynamics 365 Business Central works well with Microsoft tools and helps manage key business functions like finance and sales. However, it can be hard to learn at first, and the price is steep. Pros Seamless integration with other Microsoft tools like Office 365 and Power BI. Streamlines various business functions such as finance, supply chain, and customer relationship management. Cons It can be overwhelming at first, there's a learning curve if you aren't familiar with it. In contrast, the mobile app could use some more development, it lacks some of the desktop features. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: Less than 6 months ### "Collect payments with ease" October 8, 2024 5.0 Pros I love that I can collect payments using this software. Cons Some features can be complicated to use. Review Source MS Manon S. Associate software engineer Computer Software Used the software for: 1-2 years ### "Comprehensive Business Management" July 7, 2024 5.0 Pros It was easy to integrate our sales and accounting data, making financial tracking a breeze. Cons Sometimes, finding specific features required navigating through too many menus. Review Source Saurabh M. Microsoft Functional Consultant Information Technology and Services Used the software for: 2+ years ### "BC One stop ERP solution" July 14, 2022 5.0 Pros It is a very ease to use software similar to just like using Excel Spreadsheet. As per my opinion it is a very effective product available today for all our Enterprise Building Solution. All the functions in Business Central are very Great and can be very fruitful for the Business if adapted effectively and efficiently. Cons Nothing to Report as of Now. I am not able to find anything to Report at the Moment Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Review Source Dominique F. Team Manager Hospital & Health Care Used the software for: 1-2 years ### "Dynamic 365 business central review " March 9, 2023 4.0 We had some problems due to wrong setting, after the intention by the customer service, we went through a training process, then when could handle and management the software to drive the business with more effectivity. Pros It is perfect solution for small scale business management.Based on it cloud option, we can link operations for more effectiveness and performance.The software have a limited trial versionThe dashboard can give all statistics and the final income or loss at Anny moment Allez powerful management of the stocks Cons To customize the software s not easy at all. Tables cannot me modif.Cloud need to be updated ,it takes too long handle the way to Link operations. Review Source AA Ayass A. CFO Media Production Used the software for: Less than 6 months ### "Best Modern ERP Solution " April 17, 2015 4.5 Pros I joined AL FANAR Electricals Co. KSA -in 2003, it has been decided to replace ERP system with NAV, Tec.Support was provided by AL FANAR IT an affiliate company who became golden partnership with Microsoft later and provided the system if Gulf Market, the implementation was very successful, early versions of NAV in 2003 was famous as (Navision Attain) at that time, the system provided a splendid AR, AP, and inventory reports and controls, was helpful in regional trading credit controls and manufacturing process, in 2006 the company upgraded the software to NAV5 and we learned a lot about setup requirements, Posting groups, general business posting groups, sales and system generated transactions setup accounts and matrix, Exr. Var and global dimensions etc..., in 2007 I joined Gulf Capital KSA the company management recommended NAV at that time tec. support provided by (NEWWAY) and I was assigned as a project manager, later in 2009 I joined ROTANA Media Group who recommended same ERP as well. now new versions of NAV are available with business intelligence tools and some additional great features, I expect this fast positive evolvement of MS Dynamics will make them first Market Choice in a short time. I used several softwares before and after NAV like (Dolphin, Oracle, Klipper, and others..) from my experience what I like most in NAV and make it remarkable are the following : - SQL Server which provides flexible opened platform allow users to move to any information details and jump between templates they want from anywhere in the system to get information rather than closing screens and reopening another, other systems cannot provide this Dynamic feature. - Reasonable and Logical controls of the system over transactions complying with exact financial requirements, other systems have nonsense controls in useless areas and gaps in other critical areas, and stand hopeless needing customization for an axiomatic small things. - Easy and Smart setup requirements and users profiles access. - Huge bank of ready reports provided by global MSD teams and partnership - Friendly user = easy training - Easy setup of financial reporting BS, Income statements , cash flow , Budgeting and variances any other because it leaves to user to choose , items lines name , tagging accounts, dimensions needed cost centers or business units , even user can add the equations of some financial statements lines ! - Easy customization and easy editing of all tables screens - High Compatibility with Excel MS Office. - Reasonable cost with complete business solutions package and including project management, Human resources, Cash Management etc.. Cons No Disadvantages or defaults in my opinion if implementation requirements are clear and correct and finance knows exactly controls, processes outputs they need. everything is there in this system. Review Source TK Thomas K. Group Finance Manager Financial Services Used the software for: 1-2 years ### "Thomas Review" July 8, 2023 5.0 It does what we need it to do, but there are a lot of improvements that could be made. Pros It has all the accounting functions that we need, and does have the availability for consolidated accounting Cons It's not a very user friendly product. There are multiple gaps like requiring me to redesign reports if we add new chart of accounts. You can't run consolidated AR and AP reports. Microsoft needs to give it some attention to make it more competitive as I believe sooner or later we'll switch. Review Source NH Neal H. Financial Controller Renewables & Environment Used the software for: 2+ years ### "Make sure you check out the competition before committing to Business Central" January 26, 2023 4.0 The product is the product - they will not update to improve it! NB the products were acquired by taking over other companies and them re-badging to look alike - Nb the integration is poor! Pros Nothing in this product is better than rival products I've used elsewhere Cons Payment Allocation and lack of link to UK banksLack of Integrated add-ons - say Payroll Switched from [Xero](https://www.capterra.com/p/120109/Xero/) Growing Business - outgrew Xero Review Source SM Scott M. Used the software for: ### "" July 30, 2013 1.5 I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods. A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service. This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system. Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct. Review Source KT Krystal T. Software Solutions Assoc Accounting Used the software for: 2+ years ### "Dynamics 365: Eh, it does what it should." April 29, 2024 4.0 Pros I do appreciate the integration options for 365 and the updates it has made from great plains. Cons The interface is outdated and it too difficult to find necessary reports. The report and field names are not common terms so you really need to know the software to find what you are looking for. Relying on the search feature is a bit immature to have to do. Alternatives considered [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Review Source James A. Data analyst Computer Software Used the software for: 2+ years ### "Power the growth of your business with "Microsoft Dynamics 365 business central"" July 22, 2022 5.0 I have enjoyed working with Microsoft Dynamics 365 Business central ,it's easy to use and the APIs which have made it easier to customize it with our needs .The customer support is amazing both on call and in person. Pros Microsoft Dynamics 365 business central is a very great product , it's easy to use since it has a great user interface .The deployment is easy and took a very short time .It has inpremises and cloud based functionality which has enabled work flexibility. Cons The initial purchasing cost is relatively high mostly to the small enterprises.The system keeps on freezing whereby delaying our customers. Review Source GT Gaius T. IT Manager Building Materials Used the software for: 2+ years ### "Excellent ERP with a lot of functionality" January 17, 2024 5.0 Very happy with Business Central, would recommend to every business Pros Very well designed ERP, data structure is very well designed so gives me a lot of confidence in the product Cons The user interface does have a steeper learning curve than some ERPs Review Source CM Carlene M. Accounts Payable Industrial Automation Used the software for: 1-2 years ### "Beware!" April 22, 2022 1.0 None Pros Nothing. It is not nearly worth the 165,000.00 that we have put in to it over the last year. Cons Everything. System does not work. Too many fields to jump around to, too many pages to jump to. Unable to keep pages open to work between. Unable to see Customer / Vendor numbers. Not enough character spaces in some fields. Document date does not pull in correctly on Payment Journal. Check Stub total dollar amount prints on top of check number of lower stub. No vendor number prints anywhere on the check or stub. System creates two or three numbers for every PO, Job, Invoice. Payment Journal populates every Vendor that has a transaction then you have to choose which one to pay and then delete what you don't want. Checks do not print out in Alphabetical order. I can go on and on. Nothing good to say about this Program. It is not even written for our Industry. We were not even listed in the choices for Industry. What does that tell you. Review Source Similar Products Featured ## Related categories [Distribution Accounting](https://www.capterra.com/distribution-accounting-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[General Ledger](https://www.capterra.com/general-ledger-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.