--- title: "Cisco Unified Contact Center Express Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cisco Unified Contact Center Express Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/" page_type: "product" language: "en" --- # Cisco Unified Contact Center Express Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cisco Unified Contact Center Express ## What is Cisco Unified Contact Center Express? Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. ## What is Cisco Unified Contact Center Express used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cisco Unified Contact Center Express?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cisco.com&name=Cisco Unified Contact Center Express) ## Cisco Unified Contact Center Express Overview Updated August 2026 AI summary Cisco Unified Contact Center Express provides small businesses with tools to manage and route calls across multiple channels, supporting functions such as agent management, call recording, and analytics. Designed for deployment on Linux or Windows, it includes features like automated routing, call monitoring, and collaboration tools, helping teams oversee call quality and coordinate agent activity within a unified communications environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cisco Unified Contact Center Express 4.4 (5) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.6 (884) Value For Money 3.3 (3) Value For Money 4.6 (795) Customer Service 4.0 (3) Customer Service 4.7 (815) ## Cisco Unified Contact Center Express alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (113)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (96)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [View all alternatives](https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/alternatives/) ## Features AI summary Based on 1,279 Contact Center reviews Capterra reviewers highlight these features as the top priorities when choosing a Contact Center solution: - **Caller ID** (**45%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Cisco Unified Contact Center Express includes **Call Center Management** and **Automatic Call Distribution**, giving teams the tools to manage agent activity and direct incoming calls to the right queue efficiently. However, it does not include **Caller ID**. Instead, the product offers other highly valued capabilities such as **Call Monitoring** (**46%**), **Call Routing** (**50%**), and **Call Recording** (**47%**), which help supervisors oversee call quality, send contacts to the right destination, and keep records of customer interactions, helping businesses improve service consistency and day-to-day call handling. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Monitoring Track and report on everything that happens within the system or network Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Cisco Unified Contact Center Express 42 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Call Centers: Designed for call centers - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 3.3 (3) ### Starting price Free trial not available Value for money 3.3 (3) 3.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(2) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Computer Engineer Computer Software ### "Feature-Rich" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 25, 2023 Pros This product seamlessly integrates with other Cisco products and solutions, such as Cisco Unified Communications Manager (CUCM), Cisco IP phones, and Cisco collaboration tools. Cons Implementing and managing this product can be complex, especially for organizations without prior experience with Cisco contact center solutions. Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [Five9](https://www.capterra.com/p/132405/Five9/) [Aspect Unified IP](https://www.capterra.com/p/212450/Alvaria/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Shantanu R. Technical Computer Software ### "Video collaboration solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 17, 2018 Pros All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available. Cons Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Aimee B. Computer Software ### "Easy enough" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 March 13, 2018 Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco Pros The ability to make conference calls with multiple customers has never been easier with any other system! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jacqueline R. Client Service Coordinator ### "Better than most and ahead of the curve!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 15, 2017 I left the company using this service six months ago. I miss it already. Pros Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda. Cons There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Megan C. Opportunity Development Specialist Computer Software ### "Helpful Calling Company" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 21, 2016 Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use. Pros Easy to use for anyone. Cons There are some lines that don't connect with cisco, making the calls go automatically to a busy line. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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