---
title: "White Label Loyalty Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about White Label Loyalty Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more."
source_url: "https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/"
page_type: "product"
language: "en"
---

# 

 White Label Loyalty Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 4, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

White Label Loyalty

## What is White Label Loyalty?

White Label Loyalty rewards any customer action - purchases, referrals, reviews, social activity, or any event you define. Missions, challenges, and leaderboards keep customers coming back. Clients see a 50%+ increase in customer lifetime value. Use just the API to plug loyalty into your existing product, or let us deliver the full solution - branded front-end included. We typically go live in 4 to 12 weeks, unmatched for enterprise. Every interaction builds first-party data you own. SOC2 and GDPR compliant, with enterprise-grade security throughout. Brands like PepsiCo, Burger King, Unilever, BAT, AkzoNobel, and NerdWallet trust us to run their loyalty programmes - across Financial Services, Manufacturing, Consumer Goods, and 20+ other industries worldwide. 66M+ loyalty events processed and counting.

## What is White Label Loyalty used for?

[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Referral](https://www.capterra.com/referral-software/)[Customer Advocacy](https://www.capterra.com/customer-advocacy-software/)

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£1999

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## White Label Loyalty Overview

Updated September 2026

AI summary

White Label Loyalty enables businesses of all sizes to create and manage customer loyalty, advocacy, and referral programs, with features such as loyalty cards, rewards management, multi-campaign planning, and customer segmentation. Supporting API integration, campaign analytics, and customizable branding, it is delivered via cloud and mobile platforms, helping marketing and management teams drive retention and engagement.

## White Label Loyalty alternatives

Highest Rated

[4.9 (3,825)](https://www.capterra.com/p/186209/Guusto/reviews/)

Starting price

$4.80

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.9 (257)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (538)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)

[4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10009042/RepeatMD/)

[View all alternatives](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/alternatives/)

## FAQs about White Label Loyalty

Overview

### Which roles and teams benefit most from White Label Loyalty?

White Label Loyalty benefits marketing teams, brand managers, and account leaders who need to launch loyalty campaigns, personalize offers, and strengthen customer retention. Technology leaders and engineering managers use it to integrate loyalty features into digital products, while partnership, proposition, and general management roles rely on it to shape programs, track performance, and support client growth.

Answer based on 16 reviews

Overview

### What company size and industries is White Label Loyalty built for?

White Label Loyalty is built for small businesses first at 38%, with Financial Services the top industry at 25%. It targets mid-size and enterprise clients as well, reflected by 31% midsize and 31% enterprise reviewers, and also appears in IT services and marketing. Most teams use it for customer loyalty.

Answer based on 16 reviews

Features and Usability

### What are the key features of White Label Loyalty?

White Label Loyalty offers loyalty program and rewards program management, plus campaign management, segmentation, and multi-campaign planning. It also includes referral tracking, affiliate management, gift card management, discount management, and gamification. Reporting features cover campaign analytics, real-time reporting, ROI tracking, visual analytics, and customer activity tracking.

Pricing

### How much does it cost and what fees or limitations are included?

White Label Loyalty starts at £1999 per month for its Base plan. Pricing is customized by industry, user base size, and technical requirements, so customers pay only for what they use. A free trial is available. The platform is aimed at enterprise-level businesses and high-growth startups, not small businesses.

Integrations

### Which third-party tools and platforms does White Label Loyalty integrate with?

White Label Loyalty integrates with over 290 third-party tools and platforms, including ActiveCampaign, Adobe Commerce, Airtable, Amplitude, Asana, AWeber, Algolia, and Apollo. Its catalog also includes ADP Workforce Now, Affinity, Agile CRM, Aha!, and Attio, covering CRM, ecommerce, analytics, and marketing workflows.

Getting Started and Support

### What training and onboarding options does White Label Loyalty offer?

White Label Loyalty provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation offers written reference material, and videos provide self-paced walkthroughs for learning key functions and features.

Getting Started and Support

### What customer support options does White Label Loyalty offer?

White Label Loyalty provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support is available here, so support quality, response speed, and helpfulness cannot be described from user experience data.

## Features

AI summary

Based on 1,802 Customer Loyalty reviews

Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities:

-   **Loyalty Program** (**43%** of reviewers rated this feature as critical)
-   **Rewards Management** (**39%**)
-   **Third-Party Integrations** (**50%**)

White Label Loyalty supports all three of the features reviewers value most: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build customer retention strategies, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to deliver more consistent and personalized customer experiences.

Loyalty Program

4.5 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Rewards Management

4.7 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Strategize and implement rewards for returning customers, employees and other members

Gift Card Management

4.2 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Loyalty Cards

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage loyalty cards that hold rewards and promotions to incentivize customers to return

Activity Tracking

4.4 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Customer Activity Tracking

4.0 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

A report showing what actions customers perform

White Label Loyalty 79 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Affiliate Management: Track an affiliate partner's promotion of a product or service and any associated sales
- AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Campaign Planning: Plan and strategize marketing campaigns
- Campaign Segmentation: Group campaigns by project, client, or campaign for better management.
- Churn Management: Identify customers at risk of migration and activate strategies to retain them
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Management: Manage, organize, and store contact information
- Content Creation: The ability to create unique content
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Accounts: Record customer information, purchase history, and other notes
- Customer Activity Tracking: A report showing what actions customers perform
- Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content
- Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customer Portal: A website or login for customers to access information
- Customer Profiles: Record customer information, purchase history, and other notes
- Customer Segmentation: Process of dividing customers into groups based on common characteristics
- Customer Surveys: Tool to send questionnaires to customers to gauge feedback
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Employee Referral Management: Manage and track employee referrals for open job positions
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- For Customer Referrals: For customer referral programs / referral marketing products
- For Employee Referrals: Products that allow employees to make referrals for open job positions
- Fraud Detection: Identify and prevent suspicious activity
- Gamification: Games or game-like elements to track progress and reward accomplishments
- Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus
- Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans
- Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return
- Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
- Member Portal: Online gateway through which members can access/update personal information
- Membership Management: Database of members to track personal information of individuals and families
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Campaign: Manage multiple campaigns in one system
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Multi-Language: Manage and support multiple languages
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Reporting: Active reporting of data and metrics
- Referral Templates: Customizable templates for referral documents, emails, and sharable links
- Referral Tracking: Log and store the source of contacts/leads
- Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Rewards Management: Strategize and implement rewards for returning customers, employees and other members
- Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement
- ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts
- SMS Marketing: Send promotional campaigns or transactional messages via text messages
- Social Engagement: Process of communicating with an online community and measuring the effectiveness of activity
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Social Promotion: Market event via social media tools
- Survey/Poll Management: Create and administer polls and surveys
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data

---

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Features

4.4 (16)

4.4

Based on 16 reviews

## Pricing

Value for money

4.2 (14)

Free Trial

[View pricing plan details](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/pricing/)

Base

£1,999

Other,Per Month

It includes:

-   Loyalty API
-   Admin Console

Value for money

4.2 (14)

4.2

Based on 14 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Basecamp](https://www.capterra.com/p/56808/Basecamp/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (16)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (16)

4.6

Based on 16 reviews

## User reviews

Overall rating

4.8

Based on 16 reviews

Filter by rating

5(12)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RS

Radha S.

Legal Assistant

Legal Services

### "A Robust Loyalty Platform with Advanced Customization"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2026

Overall, my experience with White Label Loyalty was positive and robust, particularly for businesses seeking a highly customizable and scalable loyalty solution. The platform stands out for its flexibility, allowing organizations to design sophisticated, brand‑aligned loyalty programs with tailored rewards, rules, and customer journeys. It felt well suited for companies with more complex loyalty strategies or long‑term growth plans. That said, the depth of customization comes with a steeper learning curve. Initial setup and ongoing adjustments require thoughtful planning and, in some cases, technical support, which may be challenging for smaller teams or those looking for a more plug‑and‑play solution. Despite this, once properly implemented, White Label Loyalty proves to be a powerful and effective platform for delivering personalized and strategic loyalty experiences.

Pros

What I liked most about White Label Loyalty was its high level of customization and flexibility. The platform allows businesses to design loyalty programs that align closely with their brand and customer strategy rather than forcing a one‑size‑fits‑all approach. I especially appreciated the ability to tailor rewards, rules, and customer journeys, as well as its integrations with existing systems. It felt like a scalable solution that supports more sophisticated and personalized loyalty initiatives.

Cons

What I liked least about White Label Loyalty was the complexity and initial setup effort. Because the platform is highly customizable, it requires more time, planning, and technical involvement to configure properly compared to plug‑and‑play loyalty solutions. The learning curve can be steep for new users, and ongoing changes or updates may require support or development resources. As a result, it may feel less accessible for smaller teams or businesses without dedicated technical support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CH

Chris H.

Head of Tech

Insurance

### "White Label Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

September 15, 2025

My overall experience with White Label Loyalty has been good. We've been using it for 3 years and haven't had any major issues.

Pros

What I liked most about White Label Loyalty as a company is their support response time and Runa integration.

Cons

What we like least about White Label Loyalty is the Live/Test mode and that you cannot assign a role to an admin user for just one of them.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

September 17, 2025

Thank you for your feedback and for being with us for 3 years - we're glad our support and integrations have been valuable. We’re happy to share that the Live/Test mode limitation you mentioned will be resolved soon as part of our next improvements rollout, which will give you a smoother experience.

AM

Ally M.

Senior engineering manager

Marketing and Advertising

### "Great software and nice people!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 11, 2025

Overall very positive. I’m glad we chose them as our vendor. Our meetings have always been productive and friendly!

Pros

Great service, easy Ui, lots of great features that work for us. WLL was easy to integrate into our system.

Cons

Sometimes hard to update individual users and no batch ui call for rewards for a single user. Those updates would be clutch!

Alternatives considered

[Mail Assure](https://www.capterra.com/p/178413/Mail-Assure/)

Reasons for choosing White Label Loyalty

I want a part of this decision but from what I understand it was the fastest and simplest to implement.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AN

Anonymous User

Engineering Manager

Information Technology and Services

### "Best Loyalty program for your business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 7, 2025

My overall experience using White label loyalty is good so far along with integration with other systems like Lytics, Iterable are easy. I will definitely recommend this.

Pros

Ease of use. Linking of events with reactors are super helpful which can directly link with user's points.

Cons

From user interface, all looks good however from API point of view, event filtration does not work on payload and we can't edit the events

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 17, 2025

Thank you for your review! We're glad you find our platform easy to use. Appreciate your feedback about event filtration constraints. It's great to hear that integration with Lytics and Iterable has been smooth - thanks for recommending us! 🚀

SH

Shaun H.

Key Account Manager

Utilities

### "Great platform with nice people "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 13, 2024

Overall its been a positive experience, there's been a few learning curves and workarounds but in a nutshell i would say the app has worked very well and done what we intended to do.

Pros

the ability to have a bespoke app with access to an online portal that i can implement changes at any time

Cons

some of the reports information is a little restrictive, i would like to be able to pull more core data

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 17, 2025

We're really happy to hear you’ve had a positive experience and that your bespoke app is working as intended. We appreciate your feedback on reporting and will consider it for future product enhancements. Glad to have you on board!

AG

Alex G.

Proposition Consultant

Financial Services

### "A great loyalty partner"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 10, 2024

They are a great company to work with and a really great partner to enable an organisation to grow their loyalty programme for both customers and staff.

Pros

The account management service allows prompt and efficient resolutions to any challenges faced and they also help to get you the best possible service.

Cons

Sometimes challenges with with voucher supply have taken longer to resolve than hoped causing some challenging situations with our customers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 17, 2025

We're glad you value our account management support and see us as a great loyalty partner. We appreciate your feedback on voucher supply and are always working to improve. It’s great to be part of your loyalty program’s growth! 🚀

LA

Lucy A.

Shopper Brand Manager

Chemicals

### "Quick deployment "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 6, 2023

Really positive - fantastic team, very reactive

Pros

Great hub of content and information to build a good knowledge base

Cons

After looking at one entry it would take you back to the start rather than latest page

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Carl N.

Chief Technology Officer

Information Technology and Services

### "Premiere Rewards Partner"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 6, 2022

Pros

The team over at white-label loyalty (WLL) is top notch! When integrating their products in to our deixa.io web3 platform, their team provide world class support. From being available on short notice, understanding their api, onboarding brands, utilizing their system to onboard customize offers, or assisting in strategies for ensuring users uuid in our system can also be recognized in their system, the WLL team was prepared to handle all of our use cases with extreme efficiency.We are building a company that gamify users actions with Rewards and WLL team is the team we have identified to partner with us on our journey. We highly recommend WLL and are honored to be working with such a professional team!

Cons

There is not a sandbox list of brands that we can use during testing, to test the gift card or voucher code url. This is an easy fix that I'm sure they will improve now that we have added this feedback.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

JW

Jody W.

Proposition Manager

Financial Services

### "Straightforward solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 29, 2022

Very positive.

Pros

We were able to implement a Reward system for Members of the Society. The solution has landed well, and our members find it easy to use. From an admin perspective - it is also helpful and uncluttered.

Cons

As with all integrations - it is important both sides understand the capabilities/limitations of existing/new systems.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

PB

Petra B.

Marketing Specialist

Banking

### "It really works and offers possibilities for deeper insights"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 24, 2022

The pilot was a great experience as WLL proved to be very reliable, responsive, proactive, timely, easy to work with.

Pros

The SW is very intuitive, easy to use, flexible/adaptable

Cons

Segmented approach to users (reward scheme and communication) would be great!

Reasons for choosing White Label Loyalty

Best presentation on OTP Lab Startup Program

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

November 29, 2022

Hi Petra, Thank you so much for leaving a review, we're also thrilled the pilot was such a success. I just wanted to clarify that we do have a thorough segmentation engine, which also works to send personalised communications. Unfortunately, there were extenuating circumstances due to the pilot tight timelines and other integration limitations, which did not allow for the full capabilities to be rolled out immediately but would work for full launch. I hope this clears things out. Kind regards, Kristyna from White Label Loyalty

[View all Reviews](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/reviews/)

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