# Oracle Cloud CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Oracle Cloud CX the right Customer Experience solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212274/Oracle-Cloud-CX/reviews --- Oracle Cloud CX 4.3 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Oracle Cloud CX Ease of use 4.1 Customer Service 4.0 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel P. Consultor de BPM Used the software for: Less than 6 months ### "Oracle CX - Sales Cloud. Efficient product and easy to adapt." March 23, 2018 4.0 Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services. Pros Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment. Cons Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration. Review Source VR Verified Reviewer Vendor Specialist Retail Used the software for: 6-12 months ### "Oracle for ECommerce " November 10, 2020 5.0 I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process. Pros I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders. Cons The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints. Review Source SS Stephanie S. Development Assistant Higher Education Used the software for: I used a free trial ### "Inefficient" October 12, 2021 2.0 Pros I enjoy data entry and data management. I liked the ability we had in CX. Cons It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with. Review Source VR Verified Reviewer Consultor SOA Junior Used the software for: 6-12 months ### "Good tool for the administration of clients with potential sales." June 12, 2018 4.0 Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases. Pros Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool Cons This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code. Review Source Ahmed E. Entrepreneur Computer Software Used the software for: 1-2 years ### "Very flexible and easy to use." August 15, 2021 5.0 Overall it is a good sales tool. Top quality with low cost. Pros I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations. Cons The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data. Review Source Samuel R. Community Manager - https://saturn.network Marketing and Advertising Used the software for: 1-2 years ### "Could not be happier with Oracle CX" March 19, 2019 5.0 Very positive, have loved every minute of working on Oracle CX. Pros Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size. Cons Daunting interface when you first launch Oracle, but you quickly overcome this. Review Source KS Krishnamurthy S. Reviewer Information Technology and Services Used the software for: 1-2 years ### "A secured tool for data management " October 19, 2022 5.0 Easy to use and explain to team members and it does it's job. Pros Oracle cloud is a secured tool and easy user experience. Could teach easily beginner about the usage. Amazing data entry and data management tool. Cons Boring interface and graphics can be improved in latest versions. Everything process looks same and user can be confused upon using as time goes. Review Source DO Daniel O. Retail Manager Retail Used the software for: 1-2 years ### "Smart, Quick and Simple Retail Solution." May 24, 2019 4.0 Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use! Pros Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle. Cons There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix. Review Source HS Hugo S. Engineer Environmental Services Used the software for: 1-2 years ### "Oracle Cloud CX is very secure" June 25, 2022 5.0 Pros Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team. Cons It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other. Review Source Perry G. Owner Computer Software Used the software for: 6-12 months ### "Lots it can do" December 21, 2018 4.0 Pros Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface Cons It is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up. Review Source MH Mark H. Utilities Used the software for: 2+ years ### "Oracle RightNow CX" February 25, 2015 4.5 Pros This product is easy to work with for what it does as a Contact Management System. The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor. Cons There are some email management limitations that I would like to see improved, such as multiple contacts per incident. We have been a customer of RightNow way before the Oracle acquisition; since Oracle taking over, there are multiple layers of red tape that did not previously exist, in addition to discontinuing the valuable developers conferences. Review Source Jesse T. Remote Customer Service Representative Retail Used the software for: Less than 6 months ### "Oracle CX is a great CRM package" October 22, 2019 5.0 My overall experience with Oracle CX has been okay so far. We used it at work and it made handling customer calls easy since you could document and have a list of past interactions as well. Pros It's easy to use, the menus are self-explanatory, the software has lots of features all information is contained in one program Cons The program seems to crash on occasion, and it can run slow at times but other than that I don't have any other issues with it. Review Source VR Verified Reviewer Solutions Architect | BPM/SOA/EAI Used the software for: Less than 6 months ### "Excellent CX Software" April 17, 2018 4.0 Pros It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business. Cons It doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business. Review Source TV Tony V. Computer Software Used the software for: 2+ years ### "Excellent for support organization" February 19, 2015 4.0 Pros It has an easy to use interface. It helps keep everything organized with you and your customers. Cons The only thing I didn't like was the time it took to load the application. Review Source DS Deepak S. Assistant Engineer Civil Engineering Used the software for: 6-12 months ### "Great experience" October 6, 2017 4.0 Great platform Pros Real-time insight into employee information. Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud. Managed to increase process efficiency. Cons I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs. Can focus on legal and statutory aspect at regional level. Review Source BK BONNIE K. OWNER Professional Training & Coaching Used the software for: 6-12 months ### "It Does its Job" March 15, 2021 5.0 In general, it did its job in helping me to store data. Pros The process forced me to really think carefully before entering the information into the database - which is always good for sensitive documents. Cons I didn't like that I needed to learn how to communicate with oracle, one needs to have an understanding of SQL... Review Source Similar Products Featured