--- title: "CallHero Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallHero Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/212291/CallHero/" page_type: "product" language: "en" --- # CallHero Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CallHero ## What is CallHero? Callhero's AI-powered call tracking and recording software tells you what's working, what's not, and how to fix it to turn even more callers into patients. Track key metrics like answer rate, booking rate, reasons for not booking, win-back rate, & which campaigns make your phone ring. Trusted by 700+ Clinics From U.S, Canada, the United Kingdom, and Australia. Designed for physical therapy, Chiropractor, naturopath, dentists, massage therapy clinics, and healthcare marketing agencies. ## What is CallHero used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $97 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mycallhero.com&name=CallHero) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallHero 5.0 (6) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $97 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 5.0 (809) Value For Money 5.0 (6) Value For Money 4.9 (734) Customer Service 5.0 (6) Customer Service 5.0 (738) ## CallHero alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212291/CallHero/alternatives/) ## FAQs about CallHero Overview ### What company size and specific industries is CallHero built for? CallHero is designed for small to mid-sized healthcare businesses and the agencies that support them, especially physical therapy, chiropractic, naturopathic, dental, and massage therapy clinics. It also fits healthcare marketing agencies that manage communication and lead handling for these practices. Features and Usability ### What are the key features of CallHero? CallHero offers communication management, live chat, and HIPAA compliant workflows for handling interactions. It also includes call tracking, call routing, call recording, call transcription, and call tagging, plus activity dashboards, real-time reporting, campaign analytics, and ROI tracking for monitoring performance and conversions. Integrations ### Which third-party tools and platforms does CallHero integrate with? CallHero integrates with Ooma Office and RingEX for phone service and call recording workflows. These two third-party platforms cover the integrations mentioned in the catalog data provided for CallHero. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does CallHero offer? CallHero provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual, self-paced learning resources for reviewing features and setup steps. Getting Started and Support ### What customer support options does CallHero offer? CallHero offers email/help desk, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed or helpfulness cannot be verified here. ## Features AI summary Based on 2,757 Call Recording reviews Capterra reviewers highlight these as the features buyers value most when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**56%**) - **Conferencing** (**42%**) CallHero includes **Recording** and **Call Transcription**, giving teams a way to capture conversations and turn them into searchable text for review, training, and follow-up. However, it does not offer **Conferencing**. Instead, it provides **Call Routing** (**52%**), another feature reviewers consider important, which helps direct callers to the right person or department faster, allowing teams to improve response handling and keep customer communication organized. Recording 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Record live video calls to play later Call Transcription 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Voice conversion to text Call Routing 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tracking Metrics 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Conversion Tracking 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads CallHero 21 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Campaign Analytics: Track and interpret campaign performance metrics - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $97.00 Per User,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RP Rachel P. Physical Therapist operations manager Hospital & Health Care ### "Good platform for tracking calls and achieving desired customer experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2024 Overall CallHero has been a really good platform to enhance customer experience and ease of tracking phone traffic between clinics Pros Very easy to use platform with clear reports showing progress toward target goals Cons more than a few glitches with the phones themselves Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) ease of use and reliability of the phones/system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Amberly H. Physiotherapist & Clinic Owner Health, Wellness and Fitness ### "Valuable and easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2023 Great! Pros It serves as a great tool to review phone calls when you have several admins working to ensure accuracy in communication. It also works as a great training tool, while also providing a way that you can track metric performance of admins. I also love that you can make calls remotely and it looks like you are calling from the clinic. Makes working from home much easier. Cons I wish it recorded the other person during outbound calls. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 27, 2023 Thank you for taking the time to leave a review of the product. We're thrilled to hear that you find the tool valuable and easy to use! It's fantastic to hear that it serves as a great tool for reviewing phone calls, training, and tracking metric performance of admins. We're glad to hear that the ability to make calls remotely and appear as if you're calling from the clinic has made working from home easier for you. We aim to provide a seamless and convenient experience, so it's great to hear that we're achieving that goal. Thank you again for the positive review and for choosing our product. Please don't hesitate to reach out if you have any further feedback or questions. SP Soroush P. Director Health, Wellness and Fitness ### "Experience using CallHero in Multiple Clinics Across the Province" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 Overall this platform has been foundational. Our business went from 50-60% booking rate and 70% answer rate to consistently hitting 95% answer rate + 80% + booking rate. Pros The ability to track everything in detail. The Academy is great for training. Cons It would be awesome to track some of the voices better if someone forgot to say their name (so they dont end up in the "no name category") Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We used their metrics but it was very hard to track and did not tag peoples names to calls. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) Reasons for choosing CallHero Much better user experience Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 24, 2023 Thank you for taking the time to share your experience using CallHero in multiple clinics across the province. We are thrilled to hear that our product has been able to help improve your business's answer rate and booking rate. We are pleased to know that you appreciate the ability to track everything in detail and that the Academy has been helpful for training. We understand your feedback on the voice tracking feature and the challenge of identifying calls when someone forgets to say their name. We appreciate your suggestion and will take this into consideration as we continue to improve our product. We are also glad to hear that you find CallHero's user experience to be much better than CallRail, and that this was a significant factor in your decision to switch to our product. We understand the importance of having an easy-to-use and efficient platform, and we are thrilled to know that we have been able to deliver that to you. Lastly, we are overjoyed to hear that our platform has been foundational in helping improve your business's booking and answer rates. We are honored to be a part of your business's success and look forward to continuing to support you in the future. Thank you for choosing CallHero as your call management solution, and if you have any further feedback or questions, please do not hesitate to reach out to us. Best regards, CallHero Team LL Lauren L. Office Manager Health, Wellness and Fitness ### "Essential for our businesses needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2023 CallHero has been an essential tool for our business and front office staff. Their customer service is prompt, professional, and easily accessible. If there are any issues, we reach out to CallHero representatives with clarifying questions and they are quick to answer. Pros \-The ability to get real-time analytics and data right at our front desk staff's fingertips. This data is essential in measuring metrics for our front desk staff's quarterly bonuses. -The ability to listen to a phone call minutes after they occur to catch any mistakes that might have been made. -Flagging calls to help train staff on what they could do better on, but also highlight what they did well in.-Forward calls feature allows us to send phones to another location and decrease the loss of potential revenue when the front desk staff are off/in a meeting. Cons \-Some calls are not categorized correctly and in order for it to reflect accurately, staff must manually go in and change it. If it is not changed, the data is skewed and affects analytics when determining staff bonuses.-Outgoing calls are not able to be recorded unless the call is done through the callhero website. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 24, 2023 Thank you for taking the time to provide us with your feedback on CallHero. We are thrilled to hear that our product has been an essential tool for your business and that you find it helpful in measuring metrics for your front desk staff's quarterly bonuses. We appreciate your positive comments on the real-time analytics and data that CallHero provides, as well as the ability to listen to phone calls minutes after they occur to catch any mistakes that might have been made. It's also great to hear that the call flagging feature has helped in training staff on what they could do better and highlighting what they did well. Regarding the cons you mentioned, we understand that some calls may not be categorized correctly, which can affect the accuracy of the data used to determine staff bonuses. We apologize for any inconvenience this may have caused and we are working on improving this feature. Additionally, we appreciate your feedback on the limitation of outgoing calls not being recorded unless done through the CallHero website. We will definitely take this into consideration as we continue to enhance our product. Lastly, we are glad to hear that you have found our customer service to be prompt, professional, and easily accessible. Our team takes pride in providing excellent support to our customers, and we are happy to know that we have been able to assist you when needed. Thank you again for your review and for choosing CallHero as your call management solution. If you have any further feedback or questions, please do not hesitate to reach out to us. Best regards, CallHero Team MR Mina R. COO Health, Wellness and Fitness ### "Amazing product, has truly changed how we run our business. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2023 Amazing!! Highly recommend Pros I like the fact that all calls are tagged properly, which helps us focus on listening and training on most of the important calls, it also has training academy with the callhero product that all our new front staff go through. Overall, Callhero has allowed us to assess incoming leads, and figure out what is happening with them, as well as train/give feedback to our team. Cons I would like callhero to integrate better tracking such as callrail. I would also like the option to add a tag. IE, we would also like to track cancellation calls to see if our front end is using the script properly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 21, 2023 Thank you for taking the time to share your experience with CallHero. We are thrilled to hear that our platform has truly changed how you run your business and that you like the fact that all calls are tagged properly. We understand the importance of focusing on important calls, and we're glad to know that our product has helped you assess incoming leads and train/give feedback to your team. It's great to hear that you've found our training academy to be helpful for your new front staff, and we're happy to know that you would highly recommend our product. Thank you again for choosing CallHero. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to continuing to work with you to help your business succeed. SB Shafiq B. President & CEO Medical Practice ### "CallHero 5 Start Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2023 I have been working with \[sensitive content hidden\] and his CallHero team for many years now and have always been impressed by the responsiveness of the support team and their ability to work with our team to resolve any issues that arise. Pros CallHero's ability to identify calls which require attention is its mose impactful feature. This allows us to not only follow up on missed booking opportunities, but also provides an extremely useful coaching tool for our team Cons A minor improvement that could be made is to allow certain frequently used commands to be saved as "favourites" to save time on generating queries Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 21, 2023 Thank you for taking the time to provide your feedback on CallHero. We're thrilled to hear that you find our platform's ability to identify calls that require attention to be the most impactful feature. We're proud to offer a solution that not only helps you follow up on missed booking opportunities but also serves as a coaching tool for your team. We appreciate your suggestion regarding the ability to save frequently used commands as "favourites". We understand the importance of saving time and streamlining processes, and we will definitely consider this for future updates. Moreover, we're delighted to hear that you've been working with us for many years, and we're grateful for your positive comments on the responsiveness of our support team. Providing exceptional customer service is one of our top priorities, and we're glad that our team has been able to assist you whenever you needed. We value your feedback and always strive to improve our product and services to meet our customers' needs. If you have any further suggestions or comments, please don't hesitate to reach out to us. Thank you for choosing CallHero. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.