--- title: "Cloud 9 Ortho Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cloud 9 Ortho Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/212426/Cloud-9-Ortho/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Cloud 9 Ortho Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloud 9 Ortho ## What is Cloud 9 Ortho? Cloud 9 is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs. Advanced multitasking capabilities and streamlined tab structure improves staff productivity, increases user efficiency, and minimizes workflow stages. With 24/7 access from any internet-connected device remote work and collaboration is a breeze. ## What is Cloud 9 Ortho used for? [Dental](https://www.capterra.com/dental-software/) Overall rating Based on 47 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Starting price $500 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Cloud 9 Ortho alternatives Highest Rated [CareStack](https://www.capterra.com/p/176206/CareStack/) [4.8 (225)](https://www.capterra.com/p/176206/CareStack/reviews/) Starting price $698.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176206/CareStack/) [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (83)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212426/Cloud-9-Ortho/alternatives/) ## FAQs about Cloud 9 Ortho Overview ### Which roles and teams benefit most from Cloud 9 Ortho? Cloud 9 Ortho is most used by orthodontic practice administrators, treatment and financial coordinators, and front-desk teams managing patient records, scheduling, treatment plans, and billing. Orthodontists, owners, and clinical assistants use it to review clinical information, coordinate care, monitor practice activity, and support communication between clinical and administrative staff. Answer based on 47 reviews Overview ### What company size and industries is Cloud 9 Ortho built for? Cloud 9 Ortho is built for small private orthodontic, pediatric dental, multi-specialty, DSO, and OSO practices, with 100% of reviewers from small businesses. Its users are primarily in Medical Practice (49%), Health, Wellness and Fitness (26%), and Hospital & Health Care (19%), with dental as the common use case. Answer based on 47 reviews Features and Usability ### What are the key features of Cloud 9 Ortho? Cloud 9 Ortho includes charting with customizable Treatment Cards for documenting treatment, appointment management for scheduling multiple appointment types and times, and integrated imaging and X-rays to support treatment recommendations. It also offers treatment planning with questionnaires and referring-doctor letters, customizable reminders, and claims management for electronic submission or printing. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Cloud 9 Ortho integrate with? Cloud 9 Ortho integrates with 7 third-party tools, including Birdeye, EasyRx, Global Payments Integrated, Legwork, Podium, Rhinogram, and Worldpay for Enterprise. These integrations cover patient communication, referrals, and payment processing, giving practices direct connections to key operational platforms. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Cloud 9 Ortho offer? Cloud 9 Ortho provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online training support guided setup, while documentation and videos offer self-paced reference and step-by-step learning materials for users. Answer based on 2 reviews Getting Started and Support ### What customer support options does Cloud 9 Ortho offer? Cloud 9 Ortho provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe support as responsive and helpful, especially through chat and phone, though some mention slower follow-up on billing questions and occasional difficulty reaching a person when issues need timely attention. Answer based on 7 reviews Ease of use ### Is Cloud 9 Ortho easy to use for an orthodontic practice? Cloud 9 Ortho provides an approachable interface for treatment planning, patient records, payments, and multi-location workflows. Orthodontic practices often find daily clinical tasks intuitive, while some front-office users find navigation, custom reports, and multi-step processes less clear. Live chat and online support can help teams work through reporting questions. Answer based on 12 reviews ## Features AI summary Based on 1,648 Dental reviews Capterra data shows that buyers of dental software rank the following features as their top priorities: - **Patient Records Management** (**55%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) Cloud 9 Ortho supports all three of the features reviewers value most: **Patient Records Management**, **Treatment Planning**, and **Appointment Management**. Together, these capabilities help dental practices keep patient information organized, map out care clearly, and manage scheduling efficiently, allowing teams to deliver more consistent treatment and improve day-to-day office operations. Patient Records Management 4.5 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 4.9 (21) 42.86% of 21 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Appointment Management 4.7 (24) 58.33% of 24 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 4.5 (20) 50.00% of 20 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 4.2 (20) 40.00% of 20 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 4.8 (26) 53.85% of 26 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Cloud 9 Ortho 11 features ### All Features - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 4.5 (47) 4.5 Based on 47 reviews ## Pricing Value for money 4.6 (39) Cloud 9 $500.00 Other,Per Month Value for money 4.6 (39) 4.6 Based on 39 reviews ## Integrations [ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Podium](https://www.capterra.com/p/164285/Podium/)[ Rhinogram](https://www.capterra.com/p/192199/Rhinogram/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ EasyRx](https://www.capterra.com/p/234395/EasyRx/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (46) 4.4 Based on 46 reviews ## User reviews Overall rating 4.6 Based on 47 reviews Filter by rating Counts reflect reviews available in this feed. 5(34) 4(11) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Manager Used the software for: Less than 1 year ### "Best plat form" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Nothing but great experience . Not just cloud 9 but every thing that I learned is adding value to our day Pros User friendly love the treatment planing and the phase of treatment and changing as you go with treatment Cons So far the best for orthodontic treatment I worked in a pedo before and this is made for ortho office Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Coordinator Used the software for: 1-3 years ### "user friendly and awesome tech support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2022 Love the software. I've used it in other practices and had to brag about it! Pros Cloud based software. Work from anywhere any time Cons I don't dislike anything about this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hidden Smiles O. Office Manager Used the software for: 3-5 years ### "Great software. Easy to use and easy to teach!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 15, 2023 We've always had a great experience using Cloud 9. Its easy to maneuver, easy to teach to new staff and just simple and effective for our day to day Pros I love that you can access Cloud 9 from anywhere, even more so now that there is a mobile app. Cons I definitely think the app needs to have some kinks fixes but other than that there are no big complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treatment Coordinator Used the software for: Less than 1 year ### "Cloud 9 has been a good upgrade for our office. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 15, 2023 So far it has been a good experience. Looking forward to updates and hopefully quicker steps . Pros I really love that we are cloud based, makes working remotely very easy. There are a lot of things I love about Cloud 9. Scheduling is very easy. Cons Running reports is extremely difficult if it is not a standard report. I also think there are way to many steps in completing most tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Legare D. Front Desk Coordinator Used the software for: 3-5 years ### "Review of Cloud 9 Ortho" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 5, 2022 My experience has been mostly smooth. There are a few features that I wish would be ironed out and perfected, but other than that I am very satisfied. Pros C9 is very easy to use and is user friendly. Cons The platform could benefit from some more complex options for customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treatment Coordinator in an Orthodontic Practice Used the software for: 3-5 years ### "Cloud 9 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2023 We have had a good experience with Cloud 9. I also like that I can chat with technical support and they can help us almost immediately if we are having a problem Pros I like the function to be able to easily write letters to doctors. I also like being able to write an extraction or expose request for an Oral Surgeon.Some of the staff in my office recently went to New Orleans for the Cloud 9 User meeting and that was extremely helpful to learn more tips and tricks to the system. Cons No ability to use 3D technology. Not sure if that will be updated soon or not Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treatment Coordinator Used the software for: 3-5 years ### "On Cloud 9" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2024 C9's customer service is always helpful, and I love chat feature! Pros Cloud 9 is very user friendly and integrates with several other systems. It is simple to use and very intuitive. Cons I wish it would automatically save things and give me an option to delete later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Insurance/ Financial Coordinator Used the software for: 3-5 years ### "Insurance/ Financial Coordinator" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 10, 2022 I do like Cloud9 overall. As I said before they have came a long way since I first started using the software. I used is in my prior office from 2015-2018 and now 2019-to current. Pros This software is easy to use. They come a long way with making it user friendly. I like the new Cloud9 Signature it has helped a ton with less paper and getting the information right into the patient chart Cons I don't like having to click into all different boxes, in all different areas of Cloud9. I don't like how you can't make small little notes on actual schedule. I wish this was a function that could be done. We used this for hold appt spots with multiple people answering the phones, or if a certain chair needs to be closed and we put note on it as to why. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Orthodontist Used the software for: 3-5 years ### "Cloud9 Ortho " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2024 Pros The help support online. The staff is very knowledgeable Cons Hard to get through to them on the phone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 3-5 years ### "Cloud 9 Ortho Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 September 29, 2023 Pros Web Based, with reliable real time connection. Cons we are constantly giving solutions that are "added to our enhancement list for future upgrades" Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CareStack vs Cloud 9 Ortho](https://www.capterra.com/compare/176206-212426/CareStack-vs-Cloud-9-Ortho)