--- title: "Cloud 9 Ortho Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cloud 9 Ortho Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/212426/Cloud-9-Ortho/" page_type: "product" language: "en" --- # Cloud 9 Ortho Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloud 9 Ortho ## What is Cloud 9 Ortho? Cloud 9 is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs. Advanced multitasking capabilities and streamlined tab structure improves staff productivity, increases user efficiency, and minimizes workflow stages. With 24/7 access from any internet-connected device remote work and collaboration is a breeze. ## What is Cloud 9 Ortho used for? [Dental](https://www.capterra.com/dental-software/) Overall rating Based on 47 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Starting price $500 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Cloud 9 Ortho alternatives Highest Rated [CareStack](https://www.capterra.com/p/176206/CareStack/) [4.8 (215)](https://www.capterra.com/p/176206/CareStack/reviews/) Starting price $698.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (83)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212426/Cloud-9-Ortho/alternatives/) ## FAQs about Cloud 9 Ortho Overview ### Which roles and teams benefit most from Cloud 9 Ortho? Cloud 9 Ortho is most used by orthodontic office managers, treatment and financial coordinators, and front desk teams that manage scheduling, patient communication, and billing workflows. Orthodontists and clinical staff benefit from streamlined charting, treatment coordination, and insurance administration, while practice leaders use it to improve daily operations and patient experience. Answer based on 47 reviews Overview ### What company size and industries is Cloud 9 Ortho built for? Cloud 9 Ortho serves small healthcare practices, with 100% of reviewers from small businesses and 49% in Medical Practice. It fits private orthodontic, pediatric dentistry, multi-specialty practices, DSOs, and OSOs, with additional use across Health, Wellness and Fitness at 26% and Hospital & Health Care at 19%, primarily for dental use. Answer based on 47 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Cloud 9 Ortho? Cloud 9 Ortho includes appointment management, scheduling, confirmations/reminders, and a client portal for patient communication. It also offers charting, patient records management, imaging and X-rays, treatment planning, claims management, and client management, plus dental practice management for coordinating orthodontic office workflows. Integrations ### Which third-party tools and platforms does Cloud 9 Ortho integrate with? Cloud 9 Ortho integrates with Weave for texting, confirmations, and reminders, and connects with Birdeye, EasyRx, Global Payments Integrated, Legwork, Podium, Rhinogram, and Worldpay for Enterprise. These integrations cover communication, referrals, and payment processing across dental practice workflows. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Cloud 9 Ortho offer? Cloud 9 Ortho provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online sessions support guided setup, while documentation and videos offer self-paced reference and step-by-step learning materials for review as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does Cloud 9 Ortho offer? Cloud 9 Ortho provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as helpful and responsive, with chat often solving issues quickly. Some also report timely callbacks and knowledgeable staff, though billing questions can take longer to reach a human. Answer based on 7 reviews Ease of use ### Is Cloud 9 Ortho easy to use? Cloud 9 Ortho feels easy to use for daily orthodontic work, especially in clinical and multi-location practices. Many users like the intuitive layout, treatment planning, patient information access, and payment tools, though some teams find reporting harder to learn, certain workflows too step-heavy, and parts of the interface less intuitive. Answer based on 12 reviews ## Features AI summary Based on 1,624 Dental reviews Capterra data shows that buyers of dental software rank the following features as their top priorities: - **Patient Records Management** (**56%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) Cloud 9 Ortho supports all three features that reviewers value most: **Patient Records Management**, **Treatment Planning**, and **Appointment Management**. Together, these capabilities help dental practices keep patient information organized, map out care clearly, and manage scheduling efficiently, allowing teams to improve coordination, reduce administrative work, and deliver more consistent patient care. Patient Records Management 4.5 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 4.9 (21) 42.86% of 21 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Appointment Management 4.7 (24) 58.33% of 24 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 4.5 (20) 50.00% of 20 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 4.2 (20) 40.00% of 20 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 4.8 (26) 53.85% of 26 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Cloud 9 Ortho 11 features ### All Features - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 4.5 (47) 4.5 Based on 47 reviews ## Pricing Value for money 4.6 (39) Cloud 9 $500.00 Other,Per Month Value for money 4.6 (39) 4.6 Based on 39 reviews ## Integrations [ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Podium](https://www.capterra.com/p/164285/Podium/)[ Rhinogram](https://www.capterra.com/p/192199/Rhinogram/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ Legwork](https://www.capterra.com/p/197115/Legwork/)[ EasyRx](https://www.capterra.com/p/234395/EasyRx/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (46) 4.4 Based on 46 reviews ## User reviews Overall rating 4.6 Based on 47 reviews Filter by rating 5(34) 4(11) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent ZH Zhulieta H. Manager Accounting ### "Best plat form" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 Nothing but great experience . Not just cloud 9 but every thing that I learned is adding value to our day Pros User friendly love the treatment planing and the phase of treatment and changing as you go with treatment Cons So far the best for orthodontic treatment I worked in a pedo before and this is made for ortho office Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) 2019 of may when we transfer over and never looked back Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DT Debbie T. Office Manager Medical Practice ### "DO NOT RECOMMEND" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 10, 2025 The office was sold this program, given positive feedback and reviews only to be dismissed and dumped when they have not been able to fix their own software issues. The sales pitch that was given has not been what we have received. Little to no support or trained staff to help. They continue to put your requests off leaving accounts incorrect for months and months. This has created upset patients regarding their accounts. Management will not even call when requested. DO NOT RECOMMEND! Their offer is to buy another program from them to replace Pedo Cloud 9. An investment was already spent on this program, buying another is not an option. Pros Ease of being on the schedule and navigating wherever you need to go. Ortho side of Cloud 9 is so so... Cons Lack of support. LITTLE to NO trained staff on the Pedo part of the software. Months and months to hear back and usually we have to be the ones following up. They are not able to fix issues within their own program. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) To have Ortho/Pedo combined in one program. Pedo side of Cloud 9 is not completely functional and they do not have answers to fix their own software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jamie G. Office Manager Medical Practice ### "Extremely satisfied with Cloud9 software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2024 Overall my experience with Cloud9 had been fantastic Pros The easy of use and the costumer support Cons ledger adjusting can sometimes be confusing Switched from [OrthoMinds](https://www.capterra.com/p/10004758/OrthoMinds/) We wanted a cloud base software that had all the functions we needed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RT Raelynn T. Office Manager Health, Wellness and Fitness ### "Cloud 9 Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 31, 2024 For years we used Carestream/Orthotrak, so many clicks to get to one thing. I am very happy with the switch. We have been using Cloud9 since 2019 and I wouldn't go back. Very user friendly Pros I love how easy the software is to use. I like the fact that patients can make payments through their portal and is logged in their ledger. Cons Sometimes when calling support, I don't feel they are very knowledgeable. When I get someone that knows their stuff it's great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Autumn H. Insurance and Scheduling Coordinator Medical Practice ### "Cloud9 is the way to go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2024 My overall experience has been positive! Cloud9 is SO EASY to work with. The customer service team is always super responsive and works out the kinks in a timely manner! Pros I love that we are able to connect with our patients efficiently! The software is super user friendly and meets all of our expectations in the clinical setting! Cons I sometimes get confused with making adjustments on ledgers. I'm sometimes not sure to choose reversal, correction, or make a balance adjustment. Switched from [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/) [OrthoMinds](https://www.capterra.com/p/10004758/OrthoMinds/) Cloud9 came up as an option when switching from a different software. The price and convivence is what drew us in. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GS Gary S. Owner Orthodontist and President Health, Wellness and Fitness ### "Love Cloud9, But Not Planet DDS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 9/10 October 23, 2024 Love the software and appeciate that Planet DDS probably was able to infuse some more capital into Cloud9 to make it better. But since Planet DDS took over, it is hard to get support with Cloud9 or Planet DDS. Pros Since it is exclusively an orthodontic software, it understands patient flow better than most softwares in my field. It is fairly easy to navigate and intuitive. I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. A solid software without the glitches. Cons I don't like the add on costs for new features that have been added since I became a Cloud9 customer. I understand raising your costs, but the "extra's" I use in the software (and pay extra for) should just be in the software, period. Also, since it has come under the Planet DDS umbrella, it has been nearly impossible to speak with a human about billing issues. It is easy to zap my money out each month, but when I need customer support, I need a human. And I need them in a timely manner to respond back. My bookkeeper never got a callback or response from our last billing question in July. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SF Susan F. Orthodontist Medical Practice ### "Cloud9 Ortho " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2024 Pros The help support online. The staff is very knowledgeable Cons Hard to get through to them on the phone Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KH Krista H. Financial Coordinator Medical Practice ### "On Cloud9 with Cloud9" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 23, 2024 Overall, I have had a good experience with Cloud 9. My office switched from OrthoTrac to Cloud 9 in 2019, and we are chugging along happily! Pros Cloud 9 is user friendly software, and the staff is amazing from setup and beyond! I love that in our ever technical society, they are a personal company always listening to and adapting to your needs! Cons Sometimes the reports you want can be a little difficult to get, but I am always able to get the help I need either though the online portal or with a live chat Switched from [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/) Wanted a cloud based software system. Were having issues when computers were going down, etc. Wanted to be more "in with the times" Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK Julie K. Treatment Coordinator Medical Practice ### "On Cloud 9" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2024 C9's customer service is always helpful, and I love chat feature! Pros Cloud 9 is very user friendly and integrates with several other systems. It is simple to use and very intuitive. Cons I wish it would automatically save things and give me an option to delete later. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Amber H. Treatment Coordinator Medical Practice ### "Ortho Practice Positive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 Pros I like how easily you can navigate to different screens for ortho! I think there's way more to learn as I only work with certain areas of the software! Cons There's nothing I don't like! The Club9 offers a cool place to ask for help or suggestions, and ask for feature request! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CareStack vs Cloud 9 Ortho](https://www.capterra.com/compare/176206-212426/CareStack-vs-Cloud-9-Ortho)