# Cloud 9 Ortho Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Cloud 9 Ortho the right Dental solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews

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Cloud 9 Ortho

4.6 (46)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Cloud 9 Ortho

Ease of use

4.7

Customer Service

4.4

## Pros and Cons in Reviews

GS

Gary S

Owner Orthodontist and PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. “

October 23, 2024

JD

Jean D

Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“The layout isn't always intuitive and learning to use the various reports can be challenging.“

July 18, 2022

JK

Julie K

Treatment CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“Cloud 9 is very user friendly and integrates with several other systems.“

October 23, 2024

RJ

Roxanna J

Treatment CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“Running reports is extremely difficult if it is not a standard report.“

March 14, 2023

LL

Lora L

Treatment Coordinator in an Orthodontic PracticeMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“I also like that I can chat with technical support and they can help us almost immediately if we are having a problem“

March 29, 2023

HW

Heather W

CDPMAHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted. If the program crashes for some reason, the system does not autosave letters (!).“

November 18, 2020

sm

sarah m

Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“They have great customer service and will accommodate when you call for help.“

December 21, 2020

## Showing most helpful reviews

Showing 1-25 of 46 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Julie K.  
Treatment Coordinator  
Medical Practice  
Used the software for: 2+ years

### "On Cloud 9"

October 23, 2024

5.0

C9's customer service is always helpful, and I love chat feature!

Pros

Cloud 9 is very user friendly and integrates with several other systems. It is simple to use and very intuitive.

Cons

I wish it would automatically save things and give me an option to delete later.

Review Source

SF

Susan F.  
Orthodontist  
Medical Practice  
Used the software for: 2+ years

### "Cloud9 Ortho "

October 23, 2024

5.0

Pros

The help support online. The staff is very knowledgeable

Cons

Hard to get through to them on the phone

Review Source

RJ

Roxanna J.  
Treatment Coordinator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Cloud 9 has been a good upgrade for our office. "

March 14, 2023

4.0

So far it has been a good experience. Looking forward to updates and hopefully quicker steps .

Pros

I really love that we are cloud based, makes working remotely very easy. There are a lot of things I love about Cloud 9. Scheduling is very easy.

Cons

Running reports is extremely difficult if it is not a standard report. I also think there are way to many steps in completing most tasks.

Review Source

LD

Lisa D.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software. Easy to use and easy to teach!"

March 14, 2023

5.0

We've always had a great experience using Cloud 9. Its easy to maneuver, easy to teach to new staff and just simple and effective for our day to day

Pros

I love that you can access Cloud 9 from anywhere, even more so now that there is a mobile app.

Cons

I definitely think the app needs to have some kinks fixes but other than that there are no big complaints.

Review Source

TD

Thomas D.  
Front Desk Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Review of Cloud 9 Ortho"

August 25, 2022

4.0

My experience has been mostly smooth. There are a few features that I wish would be ironed out and perfected, but other than that I am very satisfied.

Pros

C9 is very easy to use and is user friendly.

Cons

The platform could benefit from some more complex options for customization.

Review Source

LL

Lora L.  
Treatment Coordinator in an Orthodontic Practice  
Medical Practice  
Used the software for: 2+ years

### "Cloud 9 Review"

March 29, 2023

5.0

We have had a good experience with Cloud 9. I also like that I can chat with technical support and they can help us almost immediately if we are having a problem

Pros

I like the function to be able to easily write letters to doctors. I also like being able to write an extraction or expose request for an Oral Surgeon.Some of the staff in my office recently went to New Orleans for the Cloud 9 User meeting and that was extremely helpful to learn more tips and tricks to the system.

Cons

No ability to use 3D technology. Not sure if that will be updated soon or not

Review Source

DS

Danielle S.  
Insurance/ Financial Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Insurance/ Financial Coordinator"

August 9, 2022

4.0

I do like Cloud9 overall. As I said before they have came a long way since I first started using the software. I used is in my prior office from 2015-2018 and now 2019-to current.

Pros

This software is easy to use. They come a long way with making it user friendly. I like the new Cloud9 Signature it has helped a ton with less paper and getting the information right into the patient chart

Cons

I don't like having to click into all different boxes, in all different areas of Cloud9. I don't like how you can't make small little notes on actual schedule. I wish this was a function that could be done. We used this for hold appt spots with multiple people answering the phones, or if a certain chair needs to be closed and we put note on it as to why.

Review Source

BF

Brayden F.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Cloud 9 Ortho Feedback"

September 28, 2023

5.0

Pros

Web Based, with reliable real time connection.

Cons

we are constantly giving solutions that are "added to our enhancement list for future upgrades"

Review Source

AS

Akshya S.  
Financial Coordinator  
Medical Practice  
Used the software for: 2+ years

### "User Friendly Software for Practice needs"

March 14, 2023

5.0

So far really decent and would highly recommend this software for practice needs.

Pros

Easy to manage and easy to learn different features.

Cons

Sometimes the training from the software training team could take way too longer than expected.

Review Source

AM

Alissa M.  
Treatment Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Cloud9 Review"

July 6, 2022

5.0

User friendly. Data miner helps to streamline and pull specific reports.

Pros

Charting and maintain patient records, both imaging and documents, are easily accomplished.

Cons

Organizing and keeping track of referring offices could be streamlined. As of right now, there is no way for us to combine multiple doctors within the same practice.

Review Source

RG

Rackeela G.  
Financial Coordinator  
Cosmetics  
Used the software for: 2+ years

### "Great Software "

November 24, 2020

5.0

Cloud9 is a great program, easy to maneuver

Pros

I love Silverlight and haven't started using HTML yet. I feel all the functions are easy.

Cons

Had no difficulty with Cloud 9. The meeting in Atlanta 2019 helped a lot

Review Source

Response from Planet DDS

December 3, 2020

Thank you for your review, and thank you for being on Cloud 9 with us!

AD

Angie D.  
Front office  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Benefits of Using Cloud 9"

March 17, 2023

5.0

So far learning Cloud 9 has been a great experience!

Pros

Helpful customer service and organization to smoothly run a practice.

Cons

I'm still learning and have only used Cloud 9 for 6 months now, so I have no complaints right now.

Review Source

AM

April M.  
Clinical Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Easy"

March 14, 2023

5.0

Pros

It's very easy to use. I can figure things out pretty easy.

Cons

I wish I could see the appointment notes on the schedule page in the patients chart.

Review Source

LB

Lia B.  
Financial Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "User Friendly"

July 26, 2022

5.0

As a new user, it has been easy to learn and use. so far I have been impressed,

Pros

Overall, this software does what is needed and is very user friendly.

Cons

There are features that are shown but are not usable right now (used just as placeholders)

Review Source

AC

Alexandra C.  
Receptionist  
Cosmetics  
Used the software for: 6-12 months

### "Great Software"

November 24, 2020

5.0

Its a great system to work with. Really have no problems with the system.

Pros

Easy to navigate system . Everything is easy to find when needed.

Cons

I enjoy this software more than the HTML system

Review Source

DT

Debbie T.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "DO NOT RECOMMEND"

September 10, 2025

1.0

The office was sold this program, given positive feedback and reviews only to be dismissed and dumped when they have not been able to fix their own software issues. The sales pitch that was given has not been what we have received. Little to no support or trained staff to help. They continue to put your requests off leaving accounts incorrect for months and months. This has created upset patients regarding their accounts. Management will not even call when requested. DO NOT RECOMMEND! Their offer is to buy another program from them to replace Pedo Cloud 9. An investment was already spent on this program, buying another is not an option.

Pros

Ease of being on the schedule and navigating wherever you need to go. Ortho side of Cloud 9 is so so...

Cons

Lack of support. LITTLE to NO trained staff on the Pedo part of the software. Months and months to hear back and usually we have to be the ones following up. They are not able to fix issues within their own program.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

To have Ortho/Pedo combined in one program. Pedo side of Cloud 9 is not completely functional and they do not have answers to fix their own software.

Review Source

GS

Gary S.  
Owner Orthodontist and President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love Cloud9, But Not Planet DDS"

October 23, 2024

4.0

Love the software and appeciate that Planet DDS probably was able to infuse some more capital into Cloud9 to make it better. But since Planet DDS took over, it is hard to get support with Cloud9 or Planet DDS.

Pros

Since it is exclusively an orthodontic software, it understands patient flow better than most softwares in my field. It is fairly easy to navigate and intuitive. I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. A solid software without the glitches.

Cons

I don't like the add on costs for new features that have been added since I became a Cloud9 customer. I understand raising your costs, but the "extra's" I use in the software (and pay extra for) should just be in the software, period. Also, since it has come under the Planet DDS umbrella, it has been nearly impossible to speak with a human about billing issues. It is easy to zap my money out each month, but when I need customer support, I need a human. And I need them in a timely manner to respond back. My bookkeeper never got a callback or response from our last billing question in July.

Review Source

KH

Krista H.  
Financial Coordinator  
Medical Practice  
Used the software for: 2+ years

### "On Cloud9 with Cloud9"

October 23, 2024

5.0

Overall, I have had a good experience with Cloud 9. My office switched from OrthoTrac to Cloud 9 in 2019, and we are chugging along happily!

Pros

Cloud 9 is user friendly software, and the staff is amazing from setup and beyond! I love that in our ever technical society, they are a personal company always listening to and adapting to your needs!

Cons

Sometimes the reports you want can be a little difficult to get, but I am always able to get the help I need either though the online portal or with a live chat

Switched from

[OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/)

Wanted a cloud based software system. Were having issues when computers were going down, etc. Wanted to be more "in with the times"

Review Source

AH

Autumn H.  
Insurance and Scheduling Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Cloud9 is the way to go!"

October 28, 2024

5.0

My overall experience has been positive! Cloud9 is SO EASY to work with. The customer service team is always super responsive and works out the kinks in a timely manner!

Pros

I love that we are able to connect with our patients efficiently! The software is super user friendly and meets all of our expectations in the clinical setting!

Cons

I sometimes get confused with making adjustments on ledgers. I'm sometimes not sure to choose reversal, correction, or make a balance adjustment.

Switched from

[OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/)[OrthoMinds](https://www.capterra.com/p/10004758/OrthoMinds/)

Cloud9 came up as an option when switching from a different software. The price and convivence is what drew us in.

Review Source

RT

Raelynn T.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cloud 9 Software"

October 31, 2024

5.0

For years we used Carestream/Orthotrak, so many clicks to get to one thing. I am very happy with the switch. We have been using Cloud9 since 2019 and I wouldn't go back. Very user friendly

Pros

I love how easy the software is to use. I like the fact that patients can make payments through their portal and is logged in their ledger.

Cons

Sometimes when calling support, I don't feel they are very knowledgeable. When I get someone that knows their stuff it's great.

Review Source

JG

Jamie G.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Extremely satisfied with Cloud9 software"

November 11, 2024

5.0

Overall my experience with Cloud9 had been fantastic

Pros

The easy of use and the costumer support

Cons

ledger adjusting can sometimes be confusing

Switched from

[OrthoMinds](https://www.capterra.com/p/10004758/OrthoMinds/)

We wanted a cloud base software that had all the functions we needed

Review Source

DN

Deborah N.  
Owner/ Orthodontist  
Medical Practice  
Used the software for: 2+ years

### "It could be better/ No support anymore!"

August 11, 2022

3.0

Going down hill fast! If I could go back in time and see the problems I have now back in 2018 I would never have purchased this software.

Pros

Initially we like the user friendly ability of this software, but the company was bought by an equity group and now support is non-existent.

Cons

Three is no support, and no one to give us the solutions we initially had but now not working and they will not fix these problems they blame everything on other factors, like Google! WTH does Google have to do with running our software like is used to run when we initially got this software.

Reason for choosing Cloud 9 Ortho

We initially thought this was the most user friendly software, but so much has changed I don't recommend this software.

Review Source

Response from Planet DDS

August 12, 2022

Thank you for your feedback. We listen to our customers and take what you say to heart. We continuously strive for an excellent customer experience, and have made the following investments in just the last six months: (1) We have implemented a chat tool for customers to be able to reach out to support with less effort, (2) We have created an online Help Center so that customers can more efficiently submit and track tickets, and (3) We have increased our virtual learning offerings as well as modes of delivery, to ensure that customers can feel more control over their business critical software. We have many more customer-centric updates on the horizon, which continue to address the concerns and desires of our customers.

HW

Heather W.  
CDPMA  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cloud9- Is a Cloud-Based database better than an in-office server? "

November 18, 2020

4.0

Our overall experience with Cloud9 has been positive since the transition to the current HTML version of the software from Silverlight. It has a few glitches and nuances, but Cloud 9 has a great forum for interaction and product recommendations that their head cheese,\[SENSITIVE CONTENT HIDDEN\] , will respond to directly. We have had very few issues with their imaging software, which is a huge + in the overall experience department. The learning curve was a bit different, as we jumped from paper charts to Cloud9 digital charts at the same time. Almost all of our data was transferred over without issues (from three separate databases), and we cannot say enough about how the process has changed our lives. We could not have worked at home during COVID without it!

Pros

I like that this software makes scheduling patients within multiple offices, across two states, easy. They integrate with Open Edge, making auto payments easy, and if you use a different third party software (like Vanco for monthly ACH payments), the report and posting for doing this is not complicated, and saves the office a lot of money. The reminder system that is incorporated with the program does both text and emails, and can easily send reminders or notes to the patient using either of those features. Most of all, the tech staff is knowledgable about their software, and are great to work with.

Cons

There are two immediate cons of this software. The first, is that we are in a building that has drop internet issues with no immediate resolution, and when the modems/routers lag, or need to restart, accessing patient data on a cell phone is not ideal. Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted. If the program crashes for some reason, the system does not autosave letters (!).

Reason for choosing Cloud 9 Ortho

One of our business associates uses the program, and after checking it out at an Ortho convention, we were sold.

Review Source

Response from Planet DDS

November 19, 2020

Thank you for your honest review! We appreciate your candor and are delighted to have you as a customer!

AH

Amber H.  
Treatment Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Ortho Practice Positive"

November 20, 2023

5.0

Pros

I like how easily you can navigate to different screens for ortho! I think there's way more to learn as I only work with certain areas of the software!

Cons

There's nothing I don't like! The Club9 offers a cool place to ask for help or suggestions, and ask for feature request!

Review Source

AA

Angelica A.  
Office Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "user friendly and awesome tech support "

November 3, 2022

5.0

Love the software. I've used it in other practices and had to brag about it!

Pros

Cloud based software. Work from anywhere any time

Cons

I don't dislike anything about this software

Switched from

[OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/)

Needed something faster and more up to date.

Review Source

Response from Planet DDS

November 11, 2022

Thank you so much, Angelica! We appreciate you!

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