# Cloud 9 Ortho Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cloud 9 Ortho the right Dental solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews --- Cloud 9 Ortho 4.6 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cloud 9 Ortho Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews GS Gary S Owner Orthodontist and PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. “ October 23, 2024 JD Jean D Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The layout isn't always intuitive and learning to use the various reports can be challenging.“ July 18, 2022 JK Julie K Treatment CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Cloud 9 is very user friendly and integrates with several other systems.“ October 23, 2024 RJ Roxanna J Treatment CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Running reports is extremely difficult if it is not a standard report.“ March 14, 2023 LL Lora L Treatment Coordinator in an Orthodontic PracticeMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I also like that I can chat with technical support and they can help us almost immediately if we are having a problem“ March 29, 2023 HW Heather W CDPMAHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted. If the program crashes for some reason, the system does not autosave letters (!).“ November 18, 2020 sm sarah m Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “They have great customer service and will accommodate when you call for help.“ December 21, 2020 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Angelica A. Office Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "user friendly and awesome tech support " November 3, 2022 5.0 Love the software. I've used it in other practices and had to brag about it! Pros Cloud based software. Work from anywhere any time Cons I don't dislike anything about this software Switched from [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/) Needed something faster and more up to date. Review Source Response from Planet DDS November 11, 2022 Thank you so much, Angelica! We appreciate you! JK Julie K. Treatment Coordinator Medical Practice Used the software for: 2+ years ### "On Cloud 9" October 23, 2024 5.0 C9's customer service is always helpful, and I love chat feature! Pros Cloud 9 is very user friendly and integrates with several other systems. It is simple to use and very intuitive. Cons I wish it would automatically save things and give me an option to delete later. Review Source RJ Roxanna J. Treatment Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Cloud 9 has been a good upgrade for our office. " March 14, 2023 4.0 So far it has been a good experience. Looking forward to updates and hopefully quicker steps . Pros I really love that we are cloud based, makes working remotely very easy. There are a lot of things I love about Cloud 9. Scheduling is very easy. Cons Running reports is extremely difficult if it is not a standard report. I also think there are way to many steps in completing most tasks. Review Source SF Susan F. Orthodontist Medical Practice Used the software for: 2+ years ### "Cloud9 Ortho " October 23, 2024 5.0 Pros The help support online. The staff is very knowledgeable Cons Hard to get through to them on the phone Review Source LD Lisa D. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great software. Easy to use and easy to teach!" March 14, 2023 5.0 We've always had a great experience using Cloud 9. Its easy to maneuver, easy to teach to new staff and just simple and effective for our day to day Pros I love that you can access Cloud 9 from anywhere, even more so now that there is a mobile app. Cons I definitely think the app needs to have some kinks fixes but other than that there are no big complaints. Review Source TD Thomas D. Front Desk Coordinator Medical Practice Used the software for: 2+ years ### "Review of Cloud 9 Ortho" August 25, 2022 4.0 My experience has been mostly smooth. There are a few features that I wish would be ironed out and perfected, but other than that I am very satisfied. Pros C9 is very easy to use and is user friendly. Cons The platform could benefit from some more complex options for customization. Review Source LL Lora L. Treatment Coordinator in an Orthodontic Practice Medical Practice Used the software for: 2+ years ### "Cloud 9 Review" March 29, 2023 5.0 We have had a good experience with Cloud 9. I also like that I can chat with technical support and they can help us almost immediately if we are having a problem Pros I like the function to be able to easily write letters to doctors. I also like being able to write an extraction or expose request for an Oral Surgeon.Some of the staff in my office recently went to New Orleans for the Cloud 9 User meeting and that was extremely helpful to learn more tips and tricks to the system. Cons No ability to use 3D technology. Not sure if that will be updated soon or not Review Source DS Danielle S. Insurance/ Financial Coordinator Hospital & Health Care Used the software for: 2+ years ### "Insurance/ Financial Coordinator" August 9, 2022 4.0 I do like Cloud9 overall. As I said before they have came a long way since I first started using the software. I used is in my prior office from 2015-2018 and now 2019-to current. Pros This software is easy to use. They come a long way with making it user friendly. I like the new Cloud9 Signature it has helped a ton with less paper and getting the information right into the patient chart Cons I don't like having to click into all different boxes, in all different areas of Cloud9. I don't like how you can't make small little notes on actual schedule. I wish this was a function that could be done. We used this for hold appt spots with multiple people answering the phones, or if a certain chair needs to be closed and we put note on it as to why. Review Source BF Brayden F. Practice Manager Medical Practice Used the software for: 2+ years ### "Cloud 9 Ortho Feedback" September 28, 2023 5.0 Pros Web Based, with reliable real time connection. Cons we are constantly giving solutions that are "added to our enhancement list for future upgrades" Review Source AS Akshya S. Financial Coordinator Medical Practice Used the software for: 2+ years ### "User Friendly Software for Practice needs" March 14, 2023 5.0 So far really decent and would highly recommend this software for practice needs. Pros Easy to manage and easy to learn different features. Cons Sometimes the training from the software training team could take way too longer than expected. Review Source SR Steph R. Front desk manger Medical Practice Used the software for: 2+ years ### "Cloud 9 review" February 8, 2021 4.0 overall it is very easy to use and new updates are always coming out Pros a pro about the software is the payment tab, it is very easy to use and making contracts work very well to keep everything in order. Cons When checking out a pt the tabs on the bottom of the screen always switch back to Schedule before the full check out so it takes more time to use. Review Source JC Jacy C. Financial Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Cloud 9" December 9, 2020 5.0 Very simple and colorful. It was very easy to get started and everything switched over from our old software. Everyone that we have come into contact with Cloud9 has been super helpful and pleasant to deal with! Overall I highly recommend! Pros This software is super easy to use and its always quick to get ahold of someone to help with any questions you may have! Cons I wish there was a button that we could charge the card on file immediately instead of having to run it through auto pay. Review Source GM Gwen M. Front Desk Medical Practice Used the software for: 1-2 years ### "Customer support" November 17, 2020 5.0 It's been great, they are awesome to work with and have a cool website for everyone to interact from other places and share what we would like done in updates. Pros I like how fast C9 gets back to you if you have a question, or need help. Cons Sometimes the letter Q will glitch and I have to wait couple minutes for it to work. Review Source Response from Planet DDS November 19, 2020 Thank you for your review, and thank you for being on Cloud 9 with us! CC Cheslie C. Orthodontic Assistant Medical Practice Used the software for: 1-2 years ### "Great Software " November 24, 2020 4.0 Pros That you can access it from literally anywhere Cons Wish some things didn’t require so many clicks Review Source Response from Planet DDS December 3, 2020 Thank you for your review, and thank you for being on Cloud 9 with us! JD Jennifer D. orthodontist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Cloud9 great experience" December 1, 2020 5.0 SEAMLESS Pros SUPPORT! \[SENSITIVE CONTENT HIDDEN\] is AMAZING-great advice w practice management, etc. Staff training incredible, thorough. IT support readily available. Cons Nothing bad, would be great for more integration from diff companies rather than just one company for retail accounts Reason for choosing Cloud 9 Ortho true cloud service, modern Review Source Response from Planet DDS December 2, 2020 Thank you for the glowing review, Dr. Dang! And thank you for being on Cloud 9 with us. DT Debbie T. Office Manager Medical Practice Used the software for: 2+ years ### "DO NOT RECOMMEND" September 10, 2025 1.0 The office was sold this program, given positive feedback and reviews only to be dismissed and dumped when they have not been able to fix their own software issues. The sales pitch that was given has not been what we have received. Little to no support or trained staff to help. They continue to put your requests off leaving accounts incorrect for months and months. This has created upset patients regarding their accounts. Management will not even call when requested. DO NOT RECOMMEND! Their offer is to buy another program from them to replace Pedo Cloud 9. An investment was already spent on this program, buying another is not an option. Pros Ease of being on the schedule and navigating wherever you need to go. Ortho side of Cloud 9 is so so... Cons Lack of support. LITTLE to NO trained staff on the Pedo part of the software. Months and months to hear back and usually we have to be the ones following up. They are not able to fix issues within their own program. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) To have Ortho/Pedo combined in one program. Pedo side of Cloud 9 is not completely functional and they do not have answers to fix their own software. Review Source ZH Zhulieta H. Manager Accounting Used the software for: Less than 6 months ### "Best plat form" April 10, 2026 5.0 Nothing but great experience . Not just cloud 9 but every thing that I learned is adding value to our day Pros User friendly love the treatment planing and the phase of treatment and changing as you go with treatment Cons So far the best for orthodontic treatment I worked in a pedo before and this is made for ortho office Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) 2019 of may when we transfer over and never looked back Review Source GS Gary S. Owner Orthodontist and President Health, Wellness and Fitness Used the software for: 2+ years ### "Love Cloud9, But Not Planet DDS" October 23, 2024 4.0 Love the software and appeciate that Planet DDS probably was able to infuse some more capital into Cloud9 to make it better. But since Planet DDS took over, it is hard to get support with Cloud9 or Planet DDS. Pros Since it is exclusively an orthodontic software, it understands patient flow better than most softwares in my field. It is fairly easy to navigate and intuitive. I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. A solid software without the glitches. Cons I don't like the add on costs for new features that have been added since I became a Cloud9 customer. I understand raising your costs, but the "extra's" I use in the software (and pay extra for) should just be in the software, period. Also, since it has come under the Planet DDS umbrella, it has been nearly impossible to speak with a human about billing issues. It is easy to zap my money out each month, but when I need customer support, I need a human. And I need them in a timely manner to respond back. My bookkeeper never got a callback or response from our last billing question in July. Review Source KH Krista H. Financial Coordinator Medical Practice Used the software for: 2+ years ### "On Cloud9 with Cloud9" October 23, 2024 5.0 Overall, I have had a good experience with Cloud 9. My office switched from OrthoTrac to Cloud 9 in 2019, and we are chugging along happily! Pros Cloud 9 is user friendly software, and the staff is amazing from setup and beyond! I love that in our ever technical society, they are a personal company always listening to and adapting to your needs! Cons Sometimes the reports you want can be a little difficult to get, but I am always able to get the help I need either though the online portal or with a live chat Switched from [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/) Wanted a cloud based software system. Were having issues when computers were going down, etc. Wanted to be more "in with the times" Review Source RT Raelynn T. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Cloud 9 Software" October 31, 2024 5.0 For years we used Carestream/Orthotrak, so many clicks to get to one thing. I am very happy with the switch. We have been using Cloud9 since 2019 and I wouldn't go back. Very user friendly Pros I love how easy the software is to use. I like the fact that patients can make payments through their portal and is logged in their ledger. Cons Sometimes when calling support, I don't feel they are very knowledgeable. When I get someone that knows their stuff it's great. Review Source AH Autumn H. Insurance and Scheduling Coordinator Medical Practice Used the software for: 2+ years ### "Cloud9 is the way to go!" October 28, 2024 5.0 My overall experience has been positive! Cloud9 is SO EASY to work with. The customer service team is always super responsive and works out the kinks in a timely manner! Pros I love that we are able to connect with our patients efficiently! The software is super user friendly and meets all of our expectations in the clinical setting! Cons I sometimes get confused with making adjustments on ledgers. I'm sometimes not sure to choose reversal, correction, or make a balance adjustment. Switched from [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/)[OrthoMinds](https://www.capterra.com/p/10004758/OrthoMinds/) Cloud9 came up as an option when switching from a different software. The price and convivence is what drew us in. Review Source JG Jamie G. Office Manager Medical Practice Used the software for: 2+ years ### "Extremely satisfied with Cloud9 software" November 11, 2024 5.0 Overall my experience with Cloud9 had been fantastic Pros The easy of use and the costumer support Cons ledger adjusting can sometimes be confusing Switched from [OrthoMinds](https://www.capterra.com/p/10004758/OrthoMinds/) We wanted a cloud base software that had all the functions we needed Review Source DN Deborah N. Owner/ Orthodontist Medical Practice Used the software for: 2+ years ### "It could be better/ No support anymore!" August 11, 2022 3.0 Going down hill fast! If I could go back in time and see the problems I have now back in 2018 I would never have purchased this software. Pros Initially we like the user friendly ability of this software, but the company was bought by an equity group and now support is non-existent. Cons Three is no support, and no one to give us the solutions we initially had but now not working and they will not fix these problems they blame everything on other factors, like Google! WTH does Google have to do with running our software like is used to run when we initially got this software. Reason for choosing Cloud 9 Ortho We initially thought this was the most user friendly software, but so much has changed I don't recommend this software. Review Source Response from Planet DDS August 12, 2022 Thank you for your feedback. We listen to our customers and take what you say to heart. We continuously strive for an excellent customer experience, and have made the following investments in just the last six months: (1) We have implemented a chat tool for customers to be able to reach out to support with less effort, (2) We have created an online Help Center so that customers can more efficiently submit and track tickets, and (3) We have increased our virtual learning offerings as well as modes of delivery, to ensure that customers can feel more control over their business critical software. We have many more customer-centric updates on the horizon, which continue to address the concerns and desires of our customers. HW Heather W. CDPMA Health, Wellness and Fitness Used the software for: 2+ years ### "Cloud9- Is a Cloud-Based database better than an in-office server? " November 18, 2020 4.0 Our overall experience with Cloud9 has been positive since the transition to the current HTML version of the software from Silverlight. It has a few glitches and nuances, but Cloud 9 has a great forum for interaction and product recommendations that their head cheese,\[SENSITIVE CONTENT HIDDEN\] , will respond to directly. We have had very few issues with their imaging software, which is a huge + in the overall experience department. The learning curve was a bit different, as we jumped from paper charts to Cloud9 digital charts at the same time. Almost all of our data was transferred over without issues (from three separate databases), and we cannot say enough about how the process has changed our lives. We could not have worked at home during COVID without it! Pros I like that this software makes scheduling patients within multiple offices, across two states, easy. They integrate with Open Edge, making auto payments easy, and if you use a different third party software (like Vanco for monthly ACH payments), the report and posting for doing this is not complicated, and saves the office a lot of money. The reminder system that is incorporated with the program does both text and emails, and can easily send reminders or notes to the patient using either of those features. Most of all, the tech staff is knowledgable about their software, and are great to work with. Cons There are two immediate cons of this software. The first, is that we are in a building that has drop internet issues with no immediate resolution, and when the modems/routers lag, or need to restart, accessing patient data on a cell phone is not ideal. Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted. If the program crashes for some reason, the system does not autosave letters (!). Reason for choosing Cloud 9 Ortho One of our business associates uses the program, and after checking it out at an Ortho convention, we were sold. Review Source Response from Planet DDS November 19, 2020 Thank you for your honest review! We appreciate your candor and are delighted to have you as a customer! AH Amber H. Treatment Coordinator Medical Practice Used the software for: 2+ years ### "Ortho Practice Positive" November 20, 2023 5.0 Pros I like how easily you can navigate to different screens for ortho! I think there's way more to learn as I only work with certain areas of the software! Cons There's nothing I don't like! The Club9 offers a cool place to ask for help or suggestions, and ask for feature request! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.