# Page 2 | Cloud 9 Ortho Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cloud 9 Ortho the right Dental solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews --- Cloud 9 Ortho 4.6 (46) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Cloud 9 Ortho ## Showing most helpful reviews Showing 26-46 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Macy G. Insurance Coordinator Medical Practice Used the software for: 1-2 years ### "Great Software" July 5, 2022 5.0 I love the software! Customer service is always helpful when needed! Pros It is so simple to enter and submit claims with the software. Also love how you can enter notes regarding benefits Cons I am still learning all the different reports that are able to be generated but that is due to the many different ways you can run them which is a plus! Review Source BK Brenda K. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Cloud 9" July 7, 2022 5.0 Its been a great experience. Very friendly staff, great software, ease of use. Pros Ease of Use and I'm able to check on many facets of the patients treatment and information. Cons Trouble with sending out reminders from time to time Review Source KB Katie B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Cloud 9 ortho " November 17, 2020 5.0 I have used Cloud 9 for 3 years now and it is very user friendly Pros Silverlight is easier for the front office to use. Cons The HTLM5 is not as user friendly at the silverlight for the front office. When you open up the treatment card and you go to look at the images and then go back you have to use the drop down to open the treatment card again. Very annoying. Silverlight only lets you print 3 to 4 letters than you have to restart the program. Review Source Response from Planet DDS November 19, 2020 Thank you for your honest review. Our customer success team will be reaching out to you to get more details on the issues you have been experiencing so that we can work on a solution for you. Thank you for being on Cloud 9 with us! KB Kelsey B. Scheduling Coordinator Medical Practice Used the software for: 1-2 years ### "Cloud9 " July 6, 2022 4.0 Pros Cloud 9 software is easy to learn and use on a daily basis. There are many features that help our practice run efficiently. It's great that our phone software matches up to send appointment reminders to patients. Cloud9 Signature is great for sending documents and getting all of the correct information to new and existing patients. Cons I think location specific reminders would be helpful when you have different office locations. Review Source TS Tasha S. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "Cloud 9 Survey" March 29, 2023 5.0 Pros It is very user friendly even for the "old school" employees who do not like change Cons Would have like better initial training. Review Source KS Kayla S. Orthodontic Assistant Hospital & Health Care Used the software for: 2+ years ### "Cloud 9 review" July 12, 2022 5.0 Overall we as a office are still very happy with cloud 9 and we do not plan on going anywhere anytime soon Pros How you can access from any computer or tablet/phone Cons If the internet is down so is cloud 9. Review Source BC Bethany C. Orthodontist Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfied Cloud 9 User" December 7, 2020 5.0 I have found that I learn something new about the software routinely and that it has more functionality than I even realized when I first purchased it. I have had good experiences with the customer service team, especially with the most tenured employees who are quite knowledgeable. Pros I loved that I could use it seamlessly from the office to my home! I feel just as connected when I'm away. Cons There are a few features that I wish I could customize a little bit more. Reason for choosing Cloud 9 Ortho Familiarity, cost, cloud capabilities Review Source Response from Planet DDS December 9, 2020 Thank you so much for your review, Dr. Crawford, and thank you for being on Cloud 9 with us! JD Jean D. Office Manager Medical Practice Used the software for: 2+ years ### "Thoughts on Cloud9" July 18, 2022 4.0 Pros Many helpful reports and ease of scheduling Cons The layout isn't always intuitive and learning to use the various reports can be challenging. I wish there was a summary of what the report offers on the software rather than having to dig through the manual. Review Source MI Melody I. Orthodontic assistant Hospital & Health Care Used the software for: Less than 6 months ### "Club9" July 8, 2022 5.0 I started using this software in April 2022 I found it very easy and self explanatory to use. I didn’t have any training when I started and haven’t needed any since. I love that you can go to club 9 and find answers to any questions you may have. Pros Very easy to navigate. If you have used any other orthodontic software you will be pleased to know this is by far the best. Cons Very simple. I would like it to have a few more features. When you click on X-ray it doesn’t pull up all the X-rays taken, you still have to click on every single series. It would be nice if it had a side bar and all you have to do is click on the image you want to view. Review Source SR Steph R. Front desk manger Medical Practice Used the software for: 2+ years ### "Cloud 9 review" February 8, 2021 4.0 overall it is very easy to use and new updates are always coming out Pros a pro about the software is the payment tab, it is very easy to use and making contracts work very well to keep everything in order. Cons When checking out a pt the tabs on the bottom of the screen always switch back to Schedule before the full check out so it takes more time to use. Review Source MR Melissa R. Clinical assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Love this software " November 30, 2020 5.0 Pros I can search for a patient in different ways if I just want to see the patient treatment card only I just click on that and write the last name and so quickly. Cons I really don't have anything that I wouldn't like about this software... everything is so well designed. Review Source Response from Planet DDS December 3, 2020 Thank you for review! And thank you for being on Cloud 9 with us! JC Jacy C. Financial Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Cloud 9" December 9, 2020 5.0 Very simple and colorful. It was very easy to get started and everything switched over from our old software. Everyone that we have come into contact with Cloud9 has been super helpful and pleasant to deal with! Overall I highly recommend! Pros This software is super easy to use and its always quick to get ahold of someone to help with any questions you may have! Cons I wish there was a button that we could charge the card on file immediately instead of having to run it through auto pay. Review Source RC Roy C. Owner Medical Practice Used the software for: 1-2 years ### "Cloud 9 review" November 19, 2020 4.0 Overall, a great experience. Still learning all the nuances of the software Pros The ability to switch between patients with ease E-mail integration Reports Cons Would like to be able to compare images side by side System is very slow at times Reason for choosing Cloud 9 Ortho More experienced company, larger user base Review Source Response from Planet DDS November 20, 2020 Thank you for your review, and thank you so much for being on the cloud with us! TH Tara H. Treatment Coordinator Medical Practice Used the software for: 2+ years ### "It gets the job done" December 2, 2020 4.0 It's ok. being forced to use HTML is not cool. Pros Once learned, its an easy software to navigate Cons It could be better- Not having to switch between office tabs, not glitching at random points or freezing with printing etc Review Source GM Gwen M. Front Desk Medical Practice Used the software for: 1-2 years ### "Customer support" November 17, 2020 5.0 It's been great, they are awesome to work with and have a cool website for everyone to interact from other places and share what we would like done in updates. Pros I like how fast C9 gets back to you if you have a question, or need help. Cons Sometimes the letter Q will glitch and I have to wait couple minutes for it to work. Review Source Response from Planet DDS November 19, 2020 Thank you for your review, and thank you for being on Cloud 9 with us! sM sarah M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great!" December 21, 2020 5.0 Great service! Pros They have great customer service and will accommodate when you call for help. Cons Waiting for the phone app/update to view better on the go. Review Source VR Verified Reviewer Orthodontic assistant Hospital & Health Care Used the software for: 6-12 months ### "Cloud 9 Review " November 25, 2020 5.0 Pros What I like most about cloud 9 is the follow of everything. Everything is easy to understand and learn. It’s a very fast system, I would not want to switch back. Cons I wouldn’t say there’s something I don’t like about cloud 9. Maybe have more updates than 1-2 a year Review Source Response from Planet DDS December 3, 2020 Thank you for the glowing review, and thank you for being on Cloud 9 with us! CC Cheslie C. Orthodontic Assistant Medical Practice Used the software for: 1-2 years ### "Great Software " November 24, 2020 4.0 Pros That you can access it from literally anywhere Cons Wish some things didn’t require so many clicks Review Source Response from Planet DDS December 3, 2020 Thank you for your review, and thank you for being on Cloud 9 with us! LS Laura S. Informatics Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Cloud 9 is great!!" November 17, 2020 5.0 Pros Our practice switched over to Cloud 9 mid March of last year. It has been a great experience so far. It is very easy to use and most ideal for using at a multi location practice. Cons The only thing we didn’t like about the software was that you have to manually send reminders each week. Therefore we have a third party system we use for our reminders. Review Source Response from Planet DDS November 19, 2020 Thank you for your review, and thank you for being on Cloud 9 with us! JD Jennifer D. orthodontist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Cloud9 great experience" December 1, 2020 5.0 SEAMLESS Pros SUPPORT! \[SENSITIVE CONTENT HIDDEN\] is AMAZING-great advice w practice management, etc. Staff training incredible, thorough. IT support readily available. Cons Nothing bad, would be great for more integration from diff companies rather than just one company for retail accounts Reason for choosing Cloud 9 Ortho true cloud service, modern Review Source Response from Planet DDS December 2, 2020 Thank you for the glowing review, Dr. Dang! And thank you for being on Cloud 9 with us. AG Ashley G. Treatment Coordinator Health, Wellness and Fitness Used the software for: I used a free trial ### "Awesome" December 9, 2020 5.0 Overall I think its the best I have used being in the orthodontic field. Pros I like how easy it was to learn. The customer service is awesome. Cons You have to click a lot of screens to do things. 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