--- title: "Blackbaud Altru Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Blackbaud Altru Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/212448/Blackbaud-Altru/" page_type: "product" language: "en" --- # Blackbaud Altru Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Blackbaud Altru ## What is Blackbaud Altru? Blackbaud Altru is a cloud-based all-in-one cultural organization management solution that includes tools to manage ticketing for events and programs, cultivate a membership and donor database, run a point of sale system in person and online, and more. Designed specifically for art and historical museums, zoos, aquariums, gardens, and science centers, Blackbaud Altru provides a 360-degree view of your visitors, members, and donors. ## What is Blackbaud Altru used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Museum](https://www.capterra.com/museum-software/) Top alternative Featured Overall rating Based on 42 user reviews Reviews sentiment Positive 79% Neutral 14% Negative 7% Starting price $399 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackbaud Altru?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.blackbaud.com&name=Blackbaud Altru) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackbaud Altru 4.0 (42) VS. [4.5 (1,471)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $399 Per Feature Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (42) Ease Of Use 4.3 (625) Value For Money 3.9 (26) Value For Money 4.5 (589) Customer Service 4.3 (40) Customer Service 4.8 (573) ## Blackbaud Altru alternatives [4.6 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Donorbox](https://www.capterra.com/p/156860/Donorbox/) [4.8 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156860/Donorbox/) Highest Rated [Givebutter](https://www.capterra.com/p/172048/Givebutter/) [4.8 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172048/Givebutter/) [View all alternatives](https://www.capterra.com/p/212448/Blackbaud-Altru/alternatives/) ## FAQs about Blackbaud Altru Overview ### Which roles and teams benefit most from Blackbaud Altru? Blackbaud Altru is most used by database and operations teams, visitor services staff, development and membership managers, and finance leaders at cultural institutions. These roles rely on it to manage constituent records, admissions and front-desk transactions, memberships and fundraising activity, and reporting that supports budgeting, planning, and executive oversight. Answer based on 37 reviews Overview ### What company size and specific industries is Blackbaud Altru built for? Blackbaud Altru is designed for museums, educational institutions, and nonprofit organizations of all sizes that need to manage memberships, ticketing, visitor activity, and fundraising. It suits organizations in cultural, educational, and charitable sectors that handle public admissions and member engagement. Features and Usability ### What are the key features of Blackbaud Altru? Blackbaud Altru offers CRM, donor management, membership management, and fundraising management for constituent records and revenue tracking. It also includes event management, ticketing, reserved seating, and online ticketing, plus point of sale, gift shop POS, reporting and analytics, access controls, and website integration. Integrations ### Which third-party tools and platforms does Blackbaud Altru integrate with? Blackbaud Altru integrates with Cuseum. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Blackbaud Altru offer? Blackbaud Altru provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written reference material for self-paced review and setup checks. Answer based on 6 reviews Getting Started and Support ### What customer support options does Blackbaud Altru offer, and how do users rate the experience? Blackbaud Altru offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, knowledgeable, and easy to access, with helpful one-on-one guidance and an active community. Some note weaker written documentation and a harder-to-navigate knowledge base, leading them to rely more on direct assistance. Answer based on 10 reviews Ease of use ### Is Blackbaud Altru easy to use? Blackbaud Altru feels manageable for everyday ticketing, sales, and basic staff tasks, but it has a learning curve. Front-of-house teams and entry-level users often find core workflows intuitive after training, while administrators and power users may find setup, queries, reporting, and customization complex and sometimes cumbersome. Answer based on 12 reviews ## Features AI summary Based on 3,825 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) Blackbaud Altru supports all three of the top features reviewers look for in ticketing software: **Ticket Reservations**, **Event Management**, and **Mobile Access**. Together, these capabilities help businesses manage bookings, coordinate events more efficiently, and give teams flexible access on the go, allowing teams to deliver smoother attendee experiences and handle day-to-day operations more effectively. Ticket Reservations 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Event Management 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Mobile Access 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Inventory Management 2.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Sales Reports 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Third-Party Integrations 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Blackbaud Altru 61 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - For Museums: Caters specifically to museums - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Gift Shop POS: Accept and process financial transactions for gift shops - Inventory Management: Track and manage inventory levels to maintain proper supply - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Brokering: The resale of tickets based on demand and availability - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Volunteer Management: Manage volunteer information and direct volunteer resources - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.8 (34) 3.8 Based on 34 reviews ## Pricing Value for money 3.9 (26) Basic $399.00 Per Feature, Value for money 3.9 (26) 3.9 Based on 26 reviews ## Integrations [ Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (40) 4.3 Based on 40 reviews ## User reviews Overall rating 4.0 Based on 42 reviews Filter by rating 5(16) 4(16) 3(7) 2(1) 1(2) Mentioned topic Sorted by most recent DL daisy L. Frontb desk Education Management ### "Ease of use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 27, 2026 My experience was very positive and easy to navigate. I love how self-explanatory it is, and I can do multiple tasks on it. Pros The ease of using this program for our school is amazing. easy to navigate and easy to learn with all the promps. Thank you Cons I have no negative experience in the program. Nothing truly to report i truly think its easy to navigate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Administrative Assistant Education Management ### "Blackbaud Altru PowerStream" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2025 Overall experience with Blackbaud Altru it provides great point of sale transaction that creates a sense of ease by all frontline staff. I was comfortable with this experience to be honest. Pros What I liked about Blackbaud Altru is that it allows a business or educational institution to manage a variety of all in one cloud based activity. A company can manage ticketing for events, programs, membership management or attendance for a educational institution. It is all in one platform that can be used to manage multiple events depending on the organization they can integrate this platform to manage all of their business needs. Cons The least I like about Blackbaud Altru is that it challenging to manage online group sales because it does not allow the organization to be very efficient in the area. It needs to be more simplistic. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HV Hope V. Assistant Director of Education Museums and Institutions ### "A good start but needs streamlining " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 30, 2025 I use Altru at work for creating events, inputting and checking memberships, checking orders, and checking numbers. I also often issue refunds or look things up for people. Pros I like some features like copying events and being able to look up people/ orders/ information. It is also very easy to check the history of a person/ organization. Cons It really isn’t user friendly. You have to click around constantly to find things and then manually pull some information. There should be some way to streamline it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stephanie W. Sr. Manager Fund-Raising ### "Great Solution for Fundraising Shops" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 13, 2024 I think it's a solid Blackbaud product that allows fundraisers to get the job done, but is a little behind the times. Pros I think Blackbaud Altru is a very powerful database, and I love that it has a component to integrate memberships/ticketing information with fundraising donations. Cons There is a really high learning curve with this product, there are also many quirks to the system that don't allow for global changing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sheena L. Program Manager Non-Profit Organization Management ### "Program Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 21, 2024 Pros Checking the budgets for each cost center Cons Sometimes, I get lost in different areas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Vicky R. Office Manager Non-Profit Organization Management ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2024 Love it, helps us keep track of all of our constituents. We love how we can keep track of events, like who attended and also able to check them in. Pros Very powerful tool. It helps keep track of all donor files, events, groups. There is so much you can do. It pulls reports. Cons The courses with live teacher sometime take a while to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Glynis B. School Outreach Manager Museums and Institutions ### "A big improvement over our legacy system" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 7, 2021 In my role, I primarily use Altru for scheduling programs, both onsite and offsite. We've had to develop creative solutions for complex scheduled programs like field trips and outreach visits, but more straightforward scheduled events were easy to implement. The ability to maintain a large database of individual constituents and organizations is very helpful for scheduling. Prior to implementing Altru, we used an in-house built legacy system that was impossible to maintain, and after the initial launch pains it has been a great improvement. Pros Queries and exports are very helpful. The ability to maintain and manage a large database of constituents is an essential function for us. Blackbaud support and training materials are wonderful. Cons Altru is not intuitive to use, and was very intimidating for my team. There is one major flaw where you can too-easily delete an entire program with all of its events when you intend to only delete one event. This can be avoided by selling a ticket to any of the events, but happens sometime for us when a program is used to populate an internal calendar. Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked. Reasons for choosing Blackbaud Altru Altru was selected with the hopes that it could be used across the entire museum, from ticketing to membership management to school and public programs. I believe the membership team members were the real driving force for choosing Altru. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Breanne L. Database Administrator Museums and Institutions ### "That 360 Degree View" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 16, 2021 While there are several things that I would like to see improved in Altru, I still believe it is still the best product out there for non-seated venues that need a ticketing solution. Our reporting has gotten so much better because we \*can\* see what members, donors, volunteers, etc have done with our institution. I find the support and ongoing education webinars that Blackbaud offers to be lacking and they need to improve their discovery process. Pros The absolute best part of Altru is that it offers a 360 degree view of our constituents. We can query on many different types of engagement with our institution to see who our donors are or how likely a member is to renew. For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software! Cons Group sales and group sales reporting are woefully underdeveloped (I will never understand why the entire group sales sales method was just left out of the Program Revenue report). Refunds and exchanges are also really terrible in the system. There is no room for human error and trying to offer customer service to our constituents often results in our institution looking bad because the system just won't let us help them in a timely/efficient manner. Alternatives considered [Gateway Ticketing](https://www.capterra.com/p/9324/Galaxy/) [Leap Patron Management](https://www.capterra.com/p/118188/PatronManager-CRM/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [SRO4](https://www.capterra.com/p/81752/SRO4/) Reasons for choosing Blackbaud Altru It was the best product to fit our many needs (admissions, education, fundraising, membership, summer camp, etc). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Lead Guest Experience Associate Non-Profit Organization Management ### "Endless possibilities " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 16, 2021 Teaching tools are wonderful. Possibilities feel endless. I enjoy the continuous challenge to use the program in a new way. Pros Ability to creatively use the data base to accomplish analysis, ticketing, membership, fundraising and interdepartmental cohesion! Cons This takes a long time to learn all the different features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lisa S. Altru Database Consultant Museums and Institutions ### "Gotta have me some Altru" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2021 Once trained, employees are more likely to become more engaged with the product and will see the advantages of one CRM instead of bouncing from one CRM to another. Customers are happier when they don't have to wait. In fundraising, it is vital to be able to see what donors are also members or ticket buyers opening the door to the ask. Stewardship of donors is simplified with everything about the donor on the screen in front of you during a call or even on your phone on the way to a meeting. Many processes are automatic once set up correctly. And again, customer service and support are tremendous assets for Altru. Pros Ability to have fundraising, ticketing, events, membership all in one CRM is amazing. It has increased employee production, made patrons and donors happier (less waiting, ease of use), increased fundraising ability by having the ability to see who hasn't donated yet attends/purchases abundantly and relationships between constituents. I absolutely LOVE this CRM and would only consider moving to another organization that uses the product! Training and support are amazing. Support is always available through knowledge base, community, videos and when really stumped, through online chat. And they CARE about helping you with find the answers you need. Cons No CRM is perfect. The canned reports aren't always easy to manipulate when downloaded while the queries can be difficult for those not using them on a regular basis. The prospect management is not as flexible (would like the ability for one person to handle all the fundraiser's management) and can be redundant in places. There are small glitches here and there, and the email ability from Altru is poor, but they are constantly listening to their customers to make needed improvements. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Ticketing was needed and Altru made sense handling the various aspects of the organization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212448/Blackbaud-Altru/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Donorbox vs Blackbaud Altru](https://www.capterra.com/compare/156860-212448/Donorbox-vs-Blackbaud-Altru)[Givebutter vs Blackbaud Altru](https://www.capterra.com/compare/172048-212448/Givebutter-vs-Blackbaud-Altru) [DonorPerfect vs Blackbaud Altru](https://www.capterra.com/compare/2698-212448/DonorPerfect-Fundraising-Software-vs-Blackbaud-Altru)