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Blackbaud Altru

Pricing for Blackbaud Altru

4.0 (38)
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Blackbaud Altru has 1 pricing plan

  • No free trial
  • No free version
Credit Card Required: Not provided by vendor
Discount: Information not available

Basic

$399
Pricing Model: Per Feature
Basic plan includes:
    Not available

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What do others say about Blackbaud Altru pricing?

Pricing Rating
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Value For Money
3.8(38)

Pros

  • As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.

Cons

  • Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.

Read Full Reviews Below
Glynis B. avatar
Glynis B.
School Outreach Manager
Museums and Institutions, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 7, 2021

"A big improvement over our legacy system"

Overall: In my role, I primarily use Altru for scheduling programs, both onsite and offsite. We've had to develop creative solutions for complex scheduled programs like field trips and outreach visits, but more straightforward scheduled events were easy to implement. The ability to maintain a large database of individual constituents and organizations is very helpful for scheduling. Prior to implementing Altru, we used an in-house built legacy system that was impossible to maintain, and after the initial launch pains it has been a great improvement.

Pros: Queries and exports are very helpful. The ability to maintain and manage a large database of constituents is an essential function for us. Blackbaud support and training materials are wonderful.

Cons: Altru is not intuitive to use, and was very intimidating for my team. There is one major flaw where you can too-easily delete an entire program with all of its events when you intend to only delete one event. This can be avoided by selling a ticket to any of the events, but happens sometime for us when a program is used to populate an internal calendar. Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.

Reasons for Choosing Blackbaud Altru: Altru was selected with the hopes that it could be used across the entire museum, from ticketing to membership management to school and public programs. I believe the membership team members were the real driving force for choosing Altru.
Glynis B. avatar
Glynis B.
School Outreach Manager
Museums and Institutions, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 7, 2021

"A big improvement over our legacy system"

Overall: In my role, I primarily use Altru for scheduling programs, both onsite and offsite. We've had to develop creative solutions for complex scheduled programs like field trips and outreach visits, but more straightforward scheduled events were easy to implement. The ability to maintain a large database of individual constituents and organizations is very helpful for scheduling. Prior to implementing Altru, we used an in-house built legacy system that was impossible to maintain, and after the initial launch pains it has been a great improvement.

Pros: Queries and exports are very helpful. The ability to maintain and manage a large database of constituents is an essential function for us. Blackbaud support and training materials are wonderful.

Cons: Altru is not intuitive to use, and was very intimidating for my team. There is one major flaw where you can too-easily delete an entire program with all of its events when you intend to only delete one event. This can be avoided by selling a ticket to any of the events, but happens sometime for us when a program is used to populate an internal calendar. Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.

Reasons for Choosing Blackbaud Altru: Altru was selected with the hopes that it could be used across the entire museum, from ticketing to membership management to school and public programs. I believe the membership team members were the real driving force for choosing Altru.