# Aspect Unified IP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Aspect Unified IP Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/212450/Alvaria --- # Aspect Unified IP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Aspect Unified IP ## What is Aspect Unified IP? Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments. Starting in early 2022. ## What is Aspect Unified IP used for? [Call Center](https://www.capterra.com/call-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 1% Starting price $90 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aspect Unified IP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.alvaria.com&name=Aspect Unified IP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aspect Unified IP 4.3 (69) VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $90 Per Feature Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (69) Ease Of Use 4.8 (324) Value For Money 4.0 (64) Value For Money 4.7 (251) Customer Service 4.1 (63) Customer Service 4.8 (316) ## Aspect Unified IP alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Aspect Unified IP Overview ### Which roles and teams benefit most from Aspect Unified IP? Aspect Unified IP is most used by contact center leaders, customer service teams, and UC or IT administrators who manage inbound operations and agent performance. Analysts and planning managers use it to track service metrics, forecast demand, and optimize staffing, while sales and executive leaders monitor customer experience and operational efficiency. Answer based on 69 reviews Overview ### What company size and specific industries is Aspect Unified IP built for? Aspect Unified IP is designed for businesses of all sizes that need outbound dialing capabilities in a contact center. It is not tied to a specific industry, so it fits organizations across sectors that run outbound customer outreach, sales, or support operations. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Aspect Unified IP? Aspect Unified IP includes core contact center features like automatic call distribution, skill-based call routing, predictive dialer, and blended inbound/outbound handling. Reviewers also highlight differentiators such as multi-channel communication for voice, email, and chat, plus real-time dashboards, reporting, list management, and customization for campaign and routing workflows. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Aspect Unified IP integrate with? Aspect Unified IP integrates with Salesforce Sales Cloud for CTI screen pops and contact-center workflows. The catalog data available here names Salesforce Sales Cloud as the primary third-party platform, reflecting a focused integration set centered on CRM connectivity for sales and customer service teams. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on Aspect Unified IP? Aspect Unified IP is fairly easy to onboard for everyday users, with in-person training, live online sessions, webinars, and documentation available. Reviewers say agents and staff with minimal background can learn basic tasks quickly, while admins and advanced users need more time to master settings, customization, and the full feature set. Answer based on 15 reviews Getting Started and Support ### What customer support options does Aspect Unified IP offer, and how do users rate the experience? Aspect Unified IP offers email/help desk, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, courteous, and available when issues arise, especially during setup and minor problems. Still, some report difficulty getting help for less common issues and say support quality has declined over time. Answer based on 14 reviews Features and Usability ### What features does Aspect Unified IP offer for contact centers? Aspect Unified IP covers core contact center needs with inbound, outbound, IVR, voicemail, dashboards, and routing tools. Enterprise teams value its deep configuration, softphone support, reporting, and list management, though some administrators want better APIs, single sign-on, clearer documentation, and a more modern admin experience. Answer based on 21 reviews Features and Usability ### Is Aspect Unified IP easy to use? Aspect Unified IP feels manageable for daily contact center work, especially after setup and training. Many agents and operations teams find navigation straightforward and the screens easy to follow, while administrators sometimes describe parts of the platform as technical, less intuitive, and spread across multiple interfaces. Answer based on 15 reviews Features and Usability ### How good is the Aspect Unified IP user interface? Aspect Unified IP provides a functional interface that supports customization, reporting, and day-to-day contact center administration. Many enterprise users find the screens workable and easy enough to navigate, but some teams view the design as dated, clunky, and split across too many interfaces for faster changes. Answer based on 15 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 4.9 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.7 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Campaign Management 4.9 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Predictive Dialer 4.9 (7) 14.29% of 7 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers Reporting/Analytics 4.4 (7) 14.29% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Scheduling 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Schedule date and time for callbacks/follow-up calls or reminders Aspect Unified IP 19 features System alerts about the need to escalate an issue or request Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Transfers live calls to other agents Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance Manage contacts across multiple mailing lists Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 4.1 (69) 4.1 Based on 69 reviews ## Pricing Value for money 4.0 (64) Basic $90.00 Per Feature, Value for money 4.0 (64) 4.0 Based on 64 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (63) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (63) 4.1 Based on 63 reviews ## User reviews Overall rating 4.3 Based on 69 reviews Filter by rating 5(31) 4(33) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent MR Moses R. Team Leader Telecommunications ### "Aspect Unified IP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 28, 2023 Pros powerful functionalities for Contact center operations to drive efficiency and effectiveness of contact center advisors. Cons I can't find anything to fault this software for, Aspect has mastered the contact center dynamics and it shows in their solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK kailash K. vice president sales Information Technology and Services ### "Unified IP Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 great Pros predictive dialing, managibility and great end user experiance Cons telephony gateway and the cost required for it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RY Rajesh Y. Global Head Technology Telecommunications ### "My 23 years of experience with this product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 Pros The product is a truly unified one with amazing capabilities that are unmatchable Cons The product pricing off late is on the higher side and becomes difficult when compared to industry peers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Dharmendra B. Project Manager Information Technology and Services ### "Best UIP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 Pros Lead Management and Dial out Inbound to skill based routing Cons it is one of the best and matured product in BPO have ever seen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Varad M. AVP Sales Telecommunications ### "Nothing matches the Dialer Capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 13, 2022 Good Software with in house built telephony for a better connect ratio and overall capabilities. Pros Aspect List Management capabilities are amazing and the industry needs these solutions. Cons UMS commercials are too high and are not compatible for a sub 100 seater deployment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Richard S. Sr. UC Engineer Government Administration ### "Unified IP Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 Great experience. Is up 100% Pros Reliability. Tons of features. Has api's to use for various functions. Cons No cons. If I had to select something you need various training to use the system. But the training group in Brentwood are great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gregorio T. Report Analyst Consumer Services ### "Pretty solid but a little complicated!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 10, 2022 We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth. Pros Great variety of features with a very big variety of reports to run a contact center and follow-up teams. Cons The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Business growth and client requirements. Reasons for choosing Aspect Unified IP Client requirement, our partners move to handle all their communications under Aspect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YY Ye Y. Customer eXperience Expert Information Technology and Services ### "Ye Yi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 June 19, 2021 It's the perfect contact center software, especially for the outbound contact center. Pros Easy to implement and user interface friendly Cons The web interface should be improved more and historical reports should migrate to the web. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM David M. Senior Analyst, Mktg Programs Hospital & Health Care ### "Aspect Best in Class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2021 We have seen a significant increase in our speed lead using the Advanced List Management product. Pros The product is easy to use and the customer support is outstanding. The product delivers above our expectations. Cons There is nothing that I least like about the software although they can improve on there training material. Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Aspect provides a better product and better support. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reasons for choosing Aspect Unified IP Aspect provided us a detail overview of there product and what it offered as the team did a great job on the presentation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SJ Stephanie J. IT Help Desk Manager Hospitality ### "Hard to manage" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 March 24, 2020 Pros It had a good monitoring tool and WFM worked better. Cons It was hard to make changes to when needing to update something. The usability was not good and the reliability was spotty. Reporting was never accurate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2020 Thank you for your feedback. We understand RRI is no longer a customer, but we will share your input with our product team as we continually improve and refine our products to meet our customers' needs. Thank you. [View all Reviews](https://www.capterra.com/p/212450/Alvaria/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.