# Aspect Unified IP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aspect Unified IP the right Call Center solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212450/Alvaria/reviews --- Aspect Unified IP 4.3 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Aspect Unified IP Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews VM Varad M AVP SalesTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “Good Software with in house built telephony for a better connect ratio and overall capabilities.“ September 13, 2022 Gregorio T Report AnalystConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “So, Aspect helps us to business growth.“ September 10, 2022 DM David M Senior Analyst, Mktg Programs Hospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “We have seen a significant increase in our speed lead using the Advanced List Management product.“ April 27, 2021 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gregorio T. Report Analyst Consumer Services Used the software for: 2+ years ### "Pretty solid but a little complicated!" September 10, 2022 4.0 We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth. Pros Great variety of features with a very big variety of reports to run a contact center and follow-up teams. Cons The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software. Reason for choosing Aspect Unified IP Client requirement, our partners move to handle all their communications under Aspect. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Business growth and client requirements. Review Source DM David M. Senior Analyst, Mktg Programs Hospital & Health Care Used the software for: 1-2 years ### "Aspect Best in Class" April 27, 2021 5.0 We have seen a significant increase in our speed lead using the Advanced List Management product. Pros The product is easy to use and the customer support is outstanding. The product delivers above our expectations. Cons There is nothing that I least like about the software although they can improve on there training material. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing Aspect Unified IP Aspect provided us a detail overview of there product and what it offered as the team did a great job on the presentation. Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Aspect provides a better product and better support. Review Source VR Verified Reviewer Customer Service Representative Hospital & Health Care Used the software for: 6-12 months ### "Great Idea but Always Glitching" June 22, 2018 3.0 Pros We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous. Cons Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software. Review Source Response from Alvaria July 2, 2018 Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com DB Dharmendra B. Project Manager Information Technology and Services Used the software for: 2+ years ### "Best UIP" September 13, 2022 5.0 Pros Lead Management and Dial out Inbound to skill based routing Cons it is one of the best and matured product in BPO have ever seen Review Source Joseph B. VP Strategic Operations Financial Services Used the software for: 2+ years ### "Solid Product That Fully Meets Expectations" December 7, 2017 4.0 Robust reporting and consolidated call center data for all call events both inbound and outbound. Pros Consolidated data for all call channels. API allows in house application to write back up to 20 meta data fields allowing for robust call center reporting, and ability to tie all calls back to specific account, not just on predictive dialing. Cons Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources. Review Source Response from Alvaria December 8, 2017 Thank you so much for taking the time to review Aspect Unified IP and for the 4 star rating! We appreciate your feedback and will forward it on to our product teams. Thanks again! -The Aspect Team YY Ye Y. Customer eXperience Expert Information Technology and Services Used the software for: 2+ years ### "Ye Yi" June 19, 2021 5.0 It's the perfect contact center software, especially for the outbound contact center. Pros Easy to implement and user interface friendly Cons The web interface should be improved more and historical reports should migrate to the web. Review Source VM Varad M. AVP Sales Telecommunications Used the software for: 2+ years ### "Nothing matches the Dialer Capabilities" September 13, 2022 5.0 Good Software with in house built telephony for a better connect ratio and overall capabilities. Pros Aspect List Management capabilities are amazing and the industry needs these solutions. Cons UMS commercials are too high and are not compatible for a sub 100 seater deployment Review Source VP Vaishali P. Director, Voice Systems Telecommunications Used the software for: 2+ years ### "Aspect Unified IP 7.2 and 7.3 customer review" November 16, 2018 4.0 Pros Completeness of vision for Omni-channel Contact Center software solution. Integrated solution including PBX, IVR, Voicemail, Outbound capabilities. Ease of administration of key Contact Center functionality, with add-on customization capability. Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc. In-built DR capabilities and ease of setup of DR sync processes. Good Real-time reporting interface which is highly configurable. Cons Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens. Can use more pre-configured systems alerts in UD. M3 designer would greatly benefit from having a Copy Document feature. Canned Reporting with Dataviews could use a more modern interface with some speed gains. Review Source Response from Alvaria November 26, 2018 Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team VR Verified Reviewer Department Manager - WFM/Dialer Banking Used the software for: 2+ years ### "Review" November 16, 2018 4.0 We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs. Pros Ease of use and customization ability for various types of contact center needs. Cons Requires a good learning curve to be able to maximize potential. Review Source VR Verified Reviewer Business Analyst Banking Used the software for: 6-12 months ### "UIP ALM for Collections" November 20, 2018 5.0 Pros Ease of use and ability to configure campaigns and strategies on demand to send SMS. Cons We had some hickups, but support has always been there for us regardless of what system originated the issue their side or our side. Review Source JE Jason E. Sr Analyst III, Applications Delivery Automotive Used the software for: 2+ years ### "Reliable with little to no downtime" April 25, 2018 4.0 Pros Compliance controls within Advanced List Management. Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration. I also like the ease of use for managing builds in ALM. Cons Lack of documentation for simple contact center best use cases. Sometimes help desk tickets are opened to ask questions on how things work. Review Source Response from Alvaria April 26, 2018 Jason - thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and will forward it on to our internal teams for review so we can continue to improve how we serve customers. -The Aspect Team DC Damian C. Snr I.T. Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Unified IP is a great product that really helps us achieve results for our clients" May 9, 2017 5.0 Client confidence in our ability to make right party contacts and the ability to implement complex strategy Pros What we like most about the software is that it allows us to manage and change strategies easily, we are yet to be in a position where we can not achieve a new strategy that our client has asked us to use. Cons Some of the configuration or setting changes are often hard to understand and this often leads to playing with the settings to try and determine impacts, which can sometimes pose a risk particularly in a compliance space Review Source MN Merida N. CUSTOMER CARE AGENT Telecommunications Used the software for: 2+ years ### "Aspect Unified IP" June 2, 2019 5.0 Pros It is the best for call centers or any firm that has a client helpline/support team. This is because it's easy to use for calling clients and receiving client calls, compared to desk or mobile phones. Cons I' have not found any challenges with the software Review Source SJ Stephanie J. IT Help Desk Manager Hospitality Used the software for: 1-2 years ### "Hard to manage" March 24, 2020 1.0 Pros It had a good monitoring tool and WFM worked better. Cons It was hard to make changes to when needing to update something. The usability was not good and the reliability was spotty. Reporting was never accurate. Review Source Response from Alvaria May 7, 2020 Thank you for your feedback. We understand RRI is no longer a customer, but we will share your input with our product team as we continually improve and refine our products to meet our customers' needs. Thank you. DD David D. Team Leader Financial Services Used the software for: 1-2 years ### "It very easy to use. " May 7, 2017 4.0 Pros The versatility and use is very easy. The system you are able to run multiple centers at one time. This makes very easy. Cons The con is unless you use 7.3 ALM the system only resides in the time zone you are running it. Si if you have multiple TZ's then it causes issues. Review Source Response from Alvaria June 5, 2017 Thank you for taking the time to review Aspect Unified IP. We happy that you find the solution versatile and easy to use and appreciate your constructive feedback as well. Your comments have been forwarded on to our internal teams so we can continually improve how we serve you. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team PH Pauline H. Workforce Management - Global Resource Planning Telecommunications Used the software for: 1-2 years ### "Awesome Product" November 20, 2018 5.0 Pros The usability in managing the application Cons Documentation is lacking in some areas. Descriptions of buttons/features/etc are good. However, the documentation is lacking in terms of using the features in a real world environment. Maybe some how-to videos would also be useful. Review Source JD Jarret D. Senior Aspect Engineer Financial Services Used the software for: 2+ years ### "My Review" November 13, 2018 5.0 Pros The features and ability to configure the application to meet very specific business requirements no matter how complex. Ease of use and templates for most things in order to make changes in bulk or help save time. Cons Settings seem to be scattered if you aren't familiar with UIP. Review Source TCB Timothy Clark B. Real Time Analyst Financial Services Used the software for: 2+ years ### "The best there is" November 21, 2018 5.0 The best and functional and makes my day to day task easy. Pros Allows bulk upload of exceptions and very user friendly...very easy to use and not too complicated Cons it shuts down from the current workstation if your logged in the a different workstation Review Source JF Jeffrey F. Business Intelligence Analyst Consumer Goods Used the software for: 2+ years ### "UIP Review" November 14, 2018 4.0 Pros Improvement over past.. It was harder to use in earlier versions Cons Sometimes clunky.. Although improvements are being made Review Source GR Garza R. application analyst Hospital & Health Care Used the software for: 2+ years ### "aspect unified IP" November 16, 2018 4.0 its good Pros the timing and the way is easy to control Cons no cons its easy to use and not to hard to learn Review Source TB Thomas B. Dialer Manager Used the software for: 2+ years ### "10 year UIP user, used primarily for outbound dialing. grest product." April 25, 2018 5.0 Pros great algorythms. functionsw well. CTI blended us to call center acd efficiently. Well designed to work with all of our other Aspect products. Review Source Response from Alvaria April 27, 2018 Thomas - thank you for taking the time to review Aspect Unified IP. It's great to see a high rating from a long time customer like you! We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team EK Emily K. Data Analyst Used the software for: 1-2 years ### "Work with aspect software daily" May 8, 2017 4.0 Pros Lots of options to customize use with different services etc. for exactly how we want to use them. Cons Sometimes hard to find setting you are looking for. Once you use it for a while you learn where things are but need to figure out first. Review Source GS Gerald S. tool Environmental Services Used the software for: Less than 6 months ### "Easy handle" November 14, 2018 5.0 very good Pros get complex data very quickly, you are able to extract a lot of info by different ways in the tool itself Cons sometimes, TAB's are quite difficult to analyze since they might look similar Review Source Tim M. Administrator Government Administration Used the software for: 2+ years ### "Aspect in Review" July 30, 2019 5.0 Pros solid product--up 99.9999 % of the time. Easy to use. Cons Need 2019 update. Customer support has fallen off lately. Review Source MA Michael A. Director, Collections Systems Used the software for: 2+ years ### "Aspect UIP dialers are designed well and with time & due diligence are solid performers." September 25, 2017 4.0 Pros With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy. Cons There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive. Review Source Response from Alvaria September 27, 2017 Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again! -The Aspect Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.