# Page 3 | Aspect Unified IP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Aspect Unified IP the right Call Center solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212450/Alvaria/reviews --- Aspect Unified IP 4.3 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Aspect Unified IP ## Showing most helpful reviews Showing 51-69 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IK Isaac K. Contact Centre Supervisor Telecommunications Used the software for: 2+ years ### "A quick and easy solution to call management " April 17, 2019 5.0 Phone bills are unified with this solution Pros Ability to configure one calling number for multiple users. Cons Call distribution becomes hectic when IPINQ is intermittent. Calls traffic may easily be distorted hence poor service levels Review Source LM Lachlan M. Director, Business Development Outsourcing/Offshoring Used the software for: 2+ years ### "Excellent solution - meets our needs." May 9, 2017 5.0 Very flexible - allows us to achieve our client objectives. Pros Dashboard - very effective. Great solution that helps us meet the needs of our clients. Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive. Cons Lower cost would be nice. Aside from that we are very happy. As mentioned above - Dashboard - very effective. Great solution that helps us meet the needs of our clients. Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive. Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. That's great that you find the dashboards so effective! Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team BC Babu C. Analyst Banking Used the software for: 2+ years ### "Aspect UIP" November 21, 2018 5.0 The outbound calling helped a lot for business. Pros The user friendly is the main reason to like ASPECT UIP Cons All good, the way the tools are developed its nice.. Review Source EL Erin L. Dialer Analyst Used the software for: 2+ years ### "Working with UIP is very simple. User Friendly." May 8, 2017 4.0 Pros I like that it handles all of our company needs. It is very user friendly and easy. The interface is smooth and since upgrading to this we have been able to enhance our experience. Cons Sometimes UIP Command and Control is time consuming to update. It would be easier if there was a few short cut prompts to fix this. Review Source CJ Carla J. Senior Dialer Analyst Automotive Used the software for: 2+ years ### "Works well for what we need " May 8, 2017 4.0 Pros The product has a lot of drop down functions which makes it easier to utilize. Also, the product after the upgrade remains very similar so it is easy to adjust to the upgraded version Cons Could be more user friendly with the drop downs, also would like to be able to sort through the different options quicker Review Source LT Leena T. Data Analyst Used the software for: 1-2 years ### "Use daily with Aspect software" May 8, 2017 4.0 Pros It is reliable and I use it every day with no issues. It was easy to learn and train other people on. Cons Not always user intuitive. When there are issues, it is not always easy to pinpoint the problem and takes some digging to find. Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team mS manish S. Technology Lead Financial Services Used the software for: 2+ years ### "UIPInbound and Outbound Review" November 13, 2018 5.0 It was fantastic, operation wise and manging dialer Pros Outbound Dialer, Integration with ALM, and Inbound M3 Scripting support Cons different application for different task UCC Admin Enterprise Monitor Unified Director... It should be one consolidate application Review Source VR Verified Reviewer Senior Software Engineer Computer Software Used the software for: 1-2 years ### "Review" November 14, 2018 5.0 overall experience was nice Pros M3 design is a very nice tool to design a custom call flow Cons external routing feature not available on ASBR Review Source KK Kelsey K. OMD Analyst Consumer Services Used the software for: 2+ years ### "WFO" November 14, 2018 3.0 My experience has been very good due to all the great functions. Pros The system is very easy to navigate through the different pages. Cons The system is very slow and causes agents to wait to load each page. Review Source JC Joao C. CIO Used the software for: 1-2 years ### "It had been a good experience" May 8, 2017 5.0 Pros Calls classification, and the quickly support that we had on brazil!! It was very to use too. Cons At the time, the plattaform didn't had good reports. Dynamic Review Source Response from Alvaria June 2, 2017 Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and having you as a customer! -The Aspect Team BG Brandon G. Call Center Business Application Owner Used the software for: 2+ years ### "Our company has used UIP for several years, specifically for outbound services." June 7, 2017 4.0 The ability to administer outbound campaigns to a level of detail that is unmatched in the market. Pros The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool. Cons The reporting and organizational structure is different from all the other aspect products and make it more difficult to have consistency across the organization. Our UIP platform is technical and harder to navigate compared to Aspect's newer products. Review Source Response from Alvaria June 7, 2017 Thank you for taking the time to review Aspect Unified IP. We appreciate getting feedback for long-time customers like you! We are happy that the customization has worked so well for you. Also, we have forwarded your constructive feedback to our internal teams for consideration. Thank you for being an Aspect customer. We value our relationship with you and appreciate all of your feedback. -The Aspect Team VA Vincent A. Manager MIS reporting Banking Used the software for: 2+ years ### "10+ year user" November 16, 2018 5.0 Pros The software keeps up with the latest trends Cons Documentation sometimes lacks clear real life examples Review Source mG michael G. analyst wfm Financial Services Used the software for: 1-2 years ### "standard" November 15, 2018 5.0 good Pros easy to use and understand - good learning material Cons no access to data - server connection like - not convenient to go through reports / autorun process Review Source EB Emory B. Quality Assurance Specialist Banking Used the software for: 1-2 years ### "Aspect Review" November 14, 2018 4.0 Overall, I am pleased. Pros I feel that the sound quality is generally excellent. Cons It freezes at times for no apparent reason. Review Source jM jacob M. Analytic manager Financial Services Used the software for: 6-12 months ### "started using it since last year, more to learn" May 7, 2017 4.0 it gets the job done, but wish it had more flexibility Pros I found the system is stable compares to our previous one. a large base of system users to have a community. easier to talk to other users fro opinion and help. Cons system is too locked up, depends on the user utilities and industries, i wish i will have more flexibility to the system. especially around user defined fields and rules. calling demands change and compliance needs change too. don't have the luxury to wait for implantation all the time. calling list, fields, phone number selections and other calling criteria need to allow more access to admin users Review Source LN Loyce N. Retention Team Leader Telecommunications Used the software for: 2+ years ### "Aspect Unified IP" May 21, 2019 5.0 Very useful in Call centers. Pros It's ability to distribute calls to the right agents. It's functionality of being able to select different breaks at given times. The fact that it can be used for both inbound & Outbound Calls. Ease of installation when using a PC and not a desk phone. No need for a desk phone, can be used as a soft phone. Cons Nothing negative, facilitates my teams's work. Review Source rM robie M. Sr. Project Manager Used the software for: Less than 6 months ### "The product has been very useful for our call center. " April 26, 2018 4.0 Pros The ability to do multiple contacts at once is extremely helpful. the ability to more multiple agent status values for 'Not ready' and 'Park' Cons Inability to get real time status of call in queue based on skills. That would help us in our dynamic services. Review Source Response from Alvaria April 27, 2018 Robie - thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team JR John R. TSA Financial Services Used the software for: 2+ years ### "Aspect Unified IP" November 13, 2018 4.0 A powerful product that gives our business partners the tools they need. Pros The power it gives our business partners. Cons The security headaches in setting it up. Review Source lS lance S. Senior Buyer Banking Used the software for: Less than 6 months ### "Great New product" November 14, 2018 4.0 Great user experience.. No Down time Pros The ease and use of the new software . Functionality Cons There were a few Hiccups in the beginning but great customer service was able to resolve minor issue Review Source Similar Products Featured ## Related categories [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/)