--- title: "Avaya Cloud Office Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Avaya Cloud Office Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/212483/Avaya-IP-Office/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Avaya Cloud Office Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Avaya Cloud Office ## What is Avaya Cloud Office? Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses that helps manage digital communication via auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more. ## What is Avaya Cloud Office used for? [VoIP](https://www.capterra.com/voip-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 78% Neutral 18% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Avaya Cloud Office?[Manage this product listing](https://www.g2.com/products/avaya-cloud-office-2026-08-19/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Avaya Cloud Office 4.2 (45) VS. [4.4 (205)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (45) Ease Of Use 4.4 (12) Value For Money 3.6 (27) Value For Money 4.1 (12) Customer Service 4.0 (29) Customer Service 4.2 (12) ## Avaya Cloud Office alternatives [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (253)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212483/Avaya-IP-Office/alternatives/) ## Features AI summary Based on 1,147 Unified Communications reviews Capterra data shows that buyers of Unified Communications rank the following features as their top priorities: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Avaya Cloud Office includes **Screen Sharing**, which supports real-time collaboration during meetings and presentations. However, it does not include **Mobile Access** or **Alerts/Notifications**. Instead, the product offers **Chat/Messaging** (**61%**), a feature that reviewers also rate as important. Together, these capabilities help businesses keep conversations moving, share information clearly, and give teams a practical way to work together across locations. Screen Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others Chat/Messaging 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting/Analytics 4.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Video Conferencing 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Customer Experience Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Avaya Cloud Office 16 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.0 (45) 4.0 Based on 45 reviews ## Pricing Value for money 3.6 (27) ### Starting price Free trial not available Value for money 3.6 (27) 3.6 Based on 27 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (29) 4.0 Based on 29 reviews ## User reviews Overall rating 4.2 Based on 45 reviews Filter by rating Counts reflect reviews available in this feed. 5(22) 4(13) 3(8) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful Kenidra S. Customer Service Representative Used the software for: 3-5 years ### "AVAYA Rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2025 Most of the time, it worked while talking inbound calls for AT&T Customers. Pros The phone/computer system was very clear to operate and talk. Cons Sometimes I had difficulty logging into the Ayveda. ST Sales Training Sales Training Used the software for: 1-3 years ### "Great softphone system to integrate with Teams " 4.0 April 10, 2025 We use Avaya because it offers a great softphone service that pairs nicely with teams and salesforce. I love the CRM Connector feature that turns our client info live. No more typing in numbers we just have to click in salesforce and it dials them in avaya. It also works well with our recording software that is needed for QA. We have been using versions of Avaya for years and the most recent update is solid. I primarily train new employees to use the software and once you get the hang of it everything is fairly intuitive. Pros Integrates well with MS Teams. The softphone feature of Avaya workplace through this is great. I like having everything hosted on the cloud so I can switch devices with relative ease. Cons Integrating Avaya to record audio during video calls can be a bit clunky at first. once you figure it out, it is manageable but training new employees to manage two pieces of software can be a drag. CR Customer Representative Customer Representative Used the software for: Less than 1 year ### "It serves as a basic productivity tool for call management" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 25, 2025 My experience using Avaya Cloud Office was not bad as it simple to use but switching in between to get customer's details and interaction history was a bit stressful. Pros I like that it is very user friendly and supports call routing. Cons What I like least is that it provides limited customer context and does pull in customer interaction history. FA Financial Advisor Financial Advisor Used the software for: 3-5 years ### "Overall a good experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2025 I regularly use it for work to make calls and host meetings Pros It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps. Cons Sometimes the application can time out and throw error messages that are inconsistent with the actual problem. Fortunately, logging in and out usually fixes it. AM account manager account manager Used the software for: 3-5 years ### "Avaya IP Office" 5.0 July 3, 2022 Overall, It's a great software. Allows you to make phone calls remotely from the office number without needing a physical phone. This software helped our company thrive during the pandemic and working from home. Pros Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop. Cons Avaya is a bit outdated, limited features and requires VPN. Robert D. Head of IT Used the software for: 3-5 years ### "Dated on premise VOIP solution. Behind the times. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 4, 2022 it was average. Average functionality. Average support. Pros It did the basics of PBX fairly well. It was easy enough to setup new extensions and add new phones. There was some good funcitonality around basic quese and call forwarding. the admin system was ok. Cons There was a lot of downsides for me. There was no softphone option available and the system was on premise so not only needed to be maintained and updated by my team but was not available outside the office. There was several glitches that caused many issues. If the system dropped out random people woyld lose their VM greeting or their deskphone would be reassigned randomly. Forwarding meant that the number of the person being called was displayed at the end of the forward. So if i forwarded it to my mobile i would see my own deskphone calling me instead of the initiator. There are just too many issues TS Technology Specialist Technology Specialist Used the software for: 3-5 years ### "It provides good quality of Ip phones with least cost." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 7, 2022 I have overall good experience with Avaya IP office and personally recommend for Small and Medium size of organizations. Pros Software backup and upgradation part are very easy and friendly to process and implementation. Cons Have to upgrade the system to newer version, while Avaya systems gets outdated. PL Project Leader Project Leader Used the software for: 3-5 years ### "Avaya IP Office Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 18, 2022 Pros Its a very easy to operate. Very good product compare with Cisco. Cons sometime facing problem with integration with other Vendor AP Assistant Pastor Assistant Pastor Used the software for: 1-3 years ### "Simple Use" 5.0 August 23, 2021 Pros I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office. It's easy to use and great value. Cons There isn't a whole lot that I don't like about this software. Anthony J. Business Development - VP Used the software for: Less than 1 year ### "Great system to support your CSR team" 5.0 June 14, 2021 I've used it with 2 different call center setups over the past 10 years and it hasn't changed much which is good because its pretty easy to use once you have it setup properly. Pros I liked the many stages you can enter regarding managing a call, like transfer, go on break, hold, brb, training,etc... Cons Sometimes upon startup its hard to connect to the right AUX setting if you don't know which one is optimal for your call session [View all Reviews](https://www.capterra.com/p/212483/Avaya-IP-Office/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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