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Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses that helps manage digital communication via auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more.
Provider
Avaya
Located In
United States
Open API
Unverified
Deployment
On-Premise Windows, On-Premise Linux
Customer Service Supervisor , Contact Center Team Lead
Content Source: Avaya Cloud Office
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Avaya Cloud Office Reviews
Pros
Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control.
The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.
Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.
Support from Avaya has been superior to what I would have thought we would get. Works great and is reliable.
Cons
It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung.
Sometime facing problem with integration with other Vendor.
Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating.
The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating.
"Avaya IP Office Review"
Pros: Its a very easy to operate. Very good product compare with Cisco.
Cons: sometime facing problem with integration with other Vendor
"Avaya Cloud Office"
Overall: Not a bad one, its a good way to make official calls easily.
Pros: We can easily make calls from the office number without needing a physical phone. All that is required is a headpiece with a mic.
Cons: Sometimes the call drop can be annoying. Probably, from our network service provider. However, it affects our calls sometimes.
"Avaya Cloud Office Fair Review "
Pros: The system replaced a previous phone system.The switch went well. The app is well laid out and has all of the features required including voicemail.
Cons: The app does not seem to work well and connect to my account even when trouble shooted. It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung.
"VIKING Chemical Co."
Overall: The has been a massive increase in efficiency and ease of communication since the service has been implemented.
Pros: The system is very easy and intuitive to use. I like how the app and the desktop phones all seamlessly integrate will e-mail.
Cons: Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building.
"Avaya IP Office"
Overall: Overall, It's a great software. Allows you to make phone calls remotely from the office number without needing a physical phone. This software helped our company thrive during the pandemic and working from home.
Pros: Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop.
Cons: Avaya is a bit outdated, limited features and requires VPN.
