# Avaya Cloud Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Avaya Cloud Office the right Unified Communications solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212483/Avaya-IP-Office/reviews --- Avaya Cloud Office 4.2 (45) [View alternatives](https://www.capterra.com/p/212483/Avaya-IP-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Avaya Cloud Office Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews EC Erin C Sales TrainingFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “I love the CRM Connector feature that turns our client info live.“ April 9, 2025 Kenidra S Customer Service RepresentativeMarketing and Advertising, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Sometimes I had difficulty logging into the Ayveda.“ February 21, 2025 EC Erin C Sales TrainingFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “Integrates well with MS Teams.“ April 9, 2025 MF Melissa F Senior Manager of Marketing and Membership Legal Services, 51 - 200 employeesUsed the software for: More than 2 years. “It doesn't integrate with Outlook to schedule calls based on someone's calendar availability.“ January 14, 2023 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kenidra S. Customer Service Representative Marketing and Advertising Used the software for: 2+ years ### "AVAYA Rocks!" February 21, 2025 5.0 Most of the time, it worked while talking inbound calls for AT&T Customers. Pros The phone/computer system was very clear to operate and talk. Cons Sometimes I had difficulty logging into the Ayveda. Review Source EC Erin C. Sales Training Financial Services Used the software for: 1-2 years ### "Great softphone system to integrate with Teams " April 9, 2025 4.0 We use Avaya because it offers a great softphone service that pairs nicely with teams and salesforce. I love the CRM Connector feature that turns our client info live. No more typing in numbers we just have to click in salesforce and it dials them in avaya. It also works well with our recording software that is needed for QA. We have been using versions of Avaya for years and the most recent update is solid. I primarily train new employees to use the software and once you get the hang of it everything is fairly intuitive. Pros Integrates well with MS Teams. The softphone feature of Avaya workplace through this is great. I like having everything hosted on the cloud so I can switch devices with relative ease. Cons Integrating Avaya to record audio during video calls can be a bit clunky at first. once you figure it out, it is manageable but training new employees to manage two pieces of software can be a drag. Review Source MH Moe H. Customer Representative Telecommunications Used the software for: 6-12 months ### "It serves as a basic productivity tool for call management" April 24, 2025 3.0 My experience using Avaya Cloud Office was not bad as it simple to use but switching in between to get customer's details and interaction history was a bit stressful. Pros I like that it is very user friendly and supports call routing. Cons What I like least is that it provides limited customer context and does pull in customer interaction history. Review Source CE Charles E. Lead Consultant E-Learning Used the software for: 1-2 years ### "Avaya Cloud Office" October 25, 2024 4.0 Not a bad one, its a good way to make official calls easily. Pros We can easily make calls from the office number without needing a physical phone. All that is required is a headpiece with a mic. Cons Sometimes the call drop can be annoying. Probably, from our network service provider. However, it affects our calls sometimes. Review Source ZX Zhuowei X. Financial Advisor Financial Services Used the software for: 2+ years ### "Overall a good experience" March 29, 2025 4.0 I regularly use it for work to make calls and host meetings Pros It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps. Cons Sometimes the application can time out and throw error messages that are inconsistent with the actual problem. Fortunately, logging in and out usually fixes it. Review Source Robert D. Head of IT Chemicals Used the software for: 2+ years ### "Dated on premise VOIP solution. Behind the times. " September 28, 2022 3.0 it was average. Average functionality. Average support. Pros It did the basics of PBX fairly well. It was easy enough to setup new extensions and add new phones. There was some good funcitonality around basic quese and call forwarding. the admin system was ok. Cons There was a lot of downsides for me. There was no softphone option available and the system was on premise so not only needed to be maintained and updated by my team but was not available outside the office. There was several glitches that caused many issues. If the system dropped out random people woyld lose their VM greeting or their deskphone would be reassigned randomly. Forwarding meant that the number of the person being called was displayed at the end of the forward. So if i forwarded it to my mobile i would see my own deskphone calling me instead of the initiator. There are just too many issues Review Source VR Verified Reviewer account manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Avaya IP Office" June 30, 2022 5.0 Overall, It's a great software. Allows you to make phone calls remotely from the office number without needing a physical phone. This software helped our company thrive during the pandemic and working from home. Pros Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop. Cons Avaya is a bit outdated, limited features and requires VPN. Review Source VR Verified Reviewer Technology Specialist Automotive Used the software for: 2+ years ### "It provides good quality of Ip phones with least cost." May 23, 2022 5.0 I have overall good experience with Avaya IP office and personally recommend for Small and Medium size of organizations. Pros Software backup and upgradation part are very easy and friendly to process and implementation. Cons Have to upgrade the system to newer version, while Avaya systems gets outdated. Review Source Rakesh T. Project Leader Automotive Used the software for: 2+ years ### "Avaya IP Office Review" May 2, 2022 5.0 Pros Its a very easy to operate. Very good product compare with Cisco. Cons sometime facing problem with integration with other Vendor Review Source Anthony J. Business Development - VP Management Consulting Used the software for: 6-12 months ### "Great system to support your CSR team" June 10, 2021 5.0 I've used it with 2 different call center setups over the past 10 years and it hasn't changed much which is good because its pretty easy to use once you have it setup properly. Pros I liked the many stages you can enter regarding managing a call, like transfer, go on break, hold, brb, training,etc... Cons Sometimes upon startup its hard to connect to the right AUX setting if you don't know which one is optimal for your call session Review Source JP Jack P. Business Systems Analysis III Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Avaya IP Office " June 7, 2017 5.0 We added Mutare software to our system for converting voice mail to text, this has been a great addition to the Avaya System, one I would recommend. Pros Have used Avaya P Office in our business for 6 years now and was a great decision to go with this product. Has been reliable system for us, Avaya had the options and features we needed. Support from Avaya has been superior to what I would have thought we would get. Works great and is reliable. Cons Did cost money, wasn't the cheapest system out there, but think we have gotten more that what we paid for it. Well worth every penny we paid. Review Source AV Alonso V. Software Programmer Hospital & Health Care Used the software for: 1-2 years ### "Difficult to use" April 10, 2018 3.0 I recommend looking for an alternative, it is better an analog phone, than a digital one with this company Pros Once configured, it does its job very well, it allows you to configure independent privileges for each user or group of users Cons The program overwrites all the users at the same time, so if you configure a user, they will be overwriting all of them. During the configuration of the program it loses the values ​​easily, on several occasions settings of all my users were erased. Review Source CC Claire C. Sales Representative Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very easy to use IP Telephony" July 12, 2018 5.0 Pros Avaya IP Office is every easy to use and install. The hardware comes-up with IP Office software for management and call control. This is highly recommended solution for SMB and Enterprise company especially those who are starting to put their new business. Cons Modules of Avaya IP Office are expandable and modular. Cost should be consider in expansion and integration of additional feature. Suggested to call your partner to discuss your complete requirement. Review Source EL Emily L. Benefits Hospital & Health Care Used the software for: 1-2 years ### "Easy to use" May 11, 2018 4.0 Pros The system is easy to use and get a hang of. Without a manual I think I would have been lost on the system. Cons It was confusing at first but now that I have used it for some time I am used to it and can do everything I need quickly Review Source MD Mike D. IT Manager Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Second best phone system available" August 1, 2018 3.0 Pros Very simple to use. Has all the features of a VOIP phone system and more. Can do anything you want with the system. Cons Avaya as a company has had its ups and downs. They have sold up much of their product lines to keep their VOIP line alive. Review Source OB Oscar B. Admin. Sistemas Leisure, Travel & Tourism Used the software for: 1-2 years ### "Valoración Avaya Cloud Office" December 28, 2024 5.0 En general es un producto muy fiable y robusto que detrás tiene la experiencia de un fabricante que durante muchos años ha sido lider en las comunicaciones de pymes. Pros Al ser un programa basado en centralita AVAYA ofrece muchas prestaciones de este fabricante a nivel de telefonía. Cons Debería tener un coste inferior, o permitir una gestión mas centralizada de algunas funciones. Review Source PM Patrick M. CEO Telecommunications Used the software for: Less than 6 months ### "Avaya Cloud? Yikes.." July 15, 2021 1.0 Pros No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems. Cons Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un Review Source CR Christopher R. Application Analyst Non-Profit Organization Management Used the software for: 2+ years ### "A Very Approachable Phone System" October 21, 2021 4.0 Pros I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. I think maybe my favorite feature is the Personal Directory but the ability to toggle myself on and off of "Do Not Disturb" has been such a huge help throughout the pandemic while we've worked remotely. All in all, I appreciate the platform and would say I'm rather fond of it, although I wouldn't consider myself a cheerleader. Cons Many of the "manual" (read: dial in to access) configuration features are cumbersome and difficult to access. Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating. Sometimes it feels like there are too many options and having to sift through them all to find the correct one for what I want to do can be daunting. Review Source SG Shelby G. QA & Environmental Manager Pharmaceuticals Used the software for: 6-12 months ### "Avaya Cloud Office Fair Review " June 22, 2023 3.0 Pros The system replaced a previous phone system.The switch went well. The app is well laid out and has all of the features required including voicemail. Cons The app does not seem to work well and connect to my account even when trouble shooted. It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung. Review Source AU Ariel U. IT Manager Food Production Used the software for: 2+ years ### "Very robust solution" November 5, 2021 5.0 I would say a great experience. I remember using both the physical phones at the office, the soft-phone, and even I used to have a physical IPT hard-phone at home with embedded VPN that was very convenient to take conference calls t home with the great benefits of the Avaya physical phone such as speaker-phone and, of course, a direct IPT extension (really mirroring "being at the office" from a telephony standpoint). Pros As having a telecom professional background, I can tell this Avaya solution is very robust and stable. Cons Maybe the overall "look" of the physical phones could be enhanced. Honestly, it is a very subjective aspect. Review Source VR Verified Reviewer Assistant Pastor Religious Institutions Used the software for: 1-2 years ### "Simple Use" August 19, 2021 5.0 Pros I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office. It's easy to use and great value. Cons There isn't a whole lot that I don't like about this software. Review Source JC John C. Training Manager Retail Used the software for: 2+ years ### "Avaya is awesome especially for the customer service industry" September 7, 2017 5.0 Read the instructions on how to use the system it's very rich but it does take some getting used to. Pros I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online. Cons Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature. Review Source JH Josh H. Transportation Manager Chemicals Used the software for: 6-12 months ### "VIKING Chemical Co." August 22, 2023 4.0 The has been a massive increase in efficiency and ease of communication since the service has been implemented. Pros The system is very easy and intuitive to use. I like how the app and the desktop phones all seamlessly integrate will e-mail. Cons Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building. Review Source OL Oliver L. IT Manager Used the software for: 2+ years ### "Great PBX Solution for any sized office." July 31, 2018 5.0 Would happily recommend to anyone looking at a phone solution for their office, both on -premise or in the cloud. Easy to use and get up and running quickly. Pros Easily adaptable to any business needs, for example i used this in a 60 user environment, which grew to 300 users in 18 months. The IP Office coped well and adapted rapidly to our needs, no swapping out old phone systems. Cons Can become expensive without doing homework on what modules you need. The older IP Office units can also be expensive to repair as parts are not easily sourced. Review Source LG Luis G. Doctor Hospital & Health Care Used the software for: 2+ years ### "Good all around voice solution for office/business " January 16, 2018 3.0 Pros Avaya provides the phones and set up for their system. Setting up voice mail is fairly easy and it has the option to forward voicemails to email. Wireless calling is also available with additional headsets but our staff love them. Cons The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating. It is farily expensive but comprehensive. We've also had an issue where calls on hold get dropped after a certain amount of time and have not found a good solution to this. After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult. 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