# Page 2 | Avaya Cloud Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Avaya Cloud Office the right Unified Communications solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212483/Avaya-IP-Office/reviews --- Avaya Cloud Office 4.2 (45) [View alternatives](https://www.capterra.com/p/212483/Avaya-IP-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Avaya Cloud Office ## Showing most helpful reviews Showing 26-45 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Roula C. Assistant Marketing and Advertising Used the software for: 1-2 years ### "Avaya survey" March 17, 2023 5.0 Good experience Pros Easy to use and very fast to manipulate Cons Nothing at all I can’t complain about it Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Avaya Cloud Office Easy Review Source GV Gregorio V. IT MANAGER Hospital & Health Care Used the software for: 2+ years ### " It is a powerful tool to manage communications within the organization." February 27, 2018 5.0 The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great. Pros The IP telephony has helped us solve major operational problems, in addition the system has several tools that allow you to have a good administration, the configuration is relatively simple and maintenance is simple. In addition you can add other optional benefits such as voicemail, call recording, the Avaya Equinox app among many other features. Cons The equipment and licenses are expensive, there are rumors that the system will disappear what creates this expectation if we have made the right investment. Review Source BE Brittany E. Assistant Manager Hospital & Health Care Used the software for: 2+ years ### "Using for 3 years, no big issues" April 10, 2018 4.0 Pros Our rep is very friendly and helpful, even calls us back when he is on vacation since we usually call him directly instead of going through the call center. It is easy to change names, extensions, voicemails, available times, etc on our end and he trained me on that aspect himself. You can set up "trees" to ring to certain groups in a certain order, turn voicemails on or off, send the phones to the automated system manually or on a schedule. Cons Occasionally we have small issues, such as a phone we took off of "forward" still being forwarded and we have to put it back on forward and then take it off. Review Source VR Verified Reviewer Technical Support Financial Services Used the software for: 1-2 years ### "Good inter office communicator" November 10, 2020 4.0 Good Pros Very nice product in term of the communication in between the employees for inter organization. Cons The structure of the product itself is the least thing I like about this product Review Source MF Melissa F. Senior Manager of Marketing and Membership Legal Services Used the software for: 2+ years ### "All in one phone, video and text communication" January 14, 2023 4.0 Pros It's very easy to add colleagues to a call, switch to video or share a link or file in the chat while speaking. Cons It doesn't integrate with Outlook to schedule calls based on someone's calendar availability. Review Source VR Verified Reviewer Agent Human Resources Used the software for: 1-2 years ### "Drop call" August 16, 2021 3.0 Pros IP calls are pretty simple, basic functionality Cons Drops calls, connectivity issues, updates don't always fix the issues. Review Source EC Edwin C. Lead Generation Specialist Used the software for: 2+ years ### "Avaya IP office" August 3, 2018 5.0 Good VoIP software for on premise business and can be distributed to different sites depending on the demand. Pros Can be used in different platforms and can be customized on the feature and tool you will work hand in hand with for this software. Cons Customer support is a bit confusing, inconsistent with their support in terms of what is the next step to resolve a certain issue. Review Source AC Adam C. President Used the software for: 2+ years ### "Excellent product" January 16, 2018 5.0 A bit biased as we are an Avaya Business Partner that offers the IP Office in a cloud hosted (PoweredBy Avaya) offering. Pros Great features. System is great for everyone, from the small restaurant or home office to the multi location 2000+ employee organization or call center. Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality. Cons Not a whole lot. But for those purchasing a system, the pricing can be a bit higher than some of the others, but going the cloud route may be best. Review Source KA Kevin A. Support specialist Capital Markets Used the software for: 2+ years ### "Avaya review" October 13, 2022 5.0 Pros Ability to pull and analyse various production and operations reports Cons Configuration of avaya can be slow. Sometimes generates incomplete reports and time gaps Review Source LM Lewis M. I T Support Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Avaya IP Office Review" April 4, 2018 5.0 Pros Real-time collaboration, from basic telephony to the most sophisticated unified communications Go from five employees to 1,000 Easily launch applications for everyone: mobile and office workers even remote staff Track, record, and report on calls to ensure optimal customer interactions Cons Avaya website is hard to make service request or support requests Too many processes involved in licensing and registration process Review Source MA Melisa A. Interviewer Insurance Used the software for: 6-12 months ### "Super easy to use" July 20, 2022 4.0 Remote office capability. Pros It is easy to use and has high security based on the user. It is easy to run a remote office with lots of employees and is easy to set up and monitor. It has auto answer and manual answer options and auto dial or manual dial options. Cons When working in partnership with other applications it tends to have issues or cause the other program to have issues. Review Source VM Vijayasekar M. Senior System Administrator Used the software for: 2+ years ### "Its a very good product, excellent quality and life." February 9, 2018 4.0 Pros The IP Office is feature rich & extremely flexible. The Programming interface & structure is simple to understand. Cons Due to the deceptively simple programming interface, it is easy for inexperienced users to misconfigure & then incorrectly assume that ensuing problems are due to the system. And the cost is comparatively high. Review Source jS jesus S. Especialista en Redes Used the software for: 1-2 years ### " Call management queued" August 5, 2018 5.0 Pros is a good tool for call management, and monitoring of specialists in total, you can take advantage of your tool to configure and create the different work stations. Cons something that I do not like about the one I am currently using, is that it usually hangs with many calls. Review Source AA Alberto A. Tecnico CTI Telecommunications Used the software for: 2+ years ### "calida Avaya" September 29, 2022 5.0 La experiencia general con Avaya es muy buena tanto a nivel de calidad como en respuesta en escalado, potencia y robustez lo que mas resaltaría. Pros Buenas funcionalidad, un sistema robusto y eficaz. Cons Software un poco lento en la conexión, pero en conjunto solido y completo Reason for choosing Avaya Cloud Office Sistema elegido por el cliente por necesidades y calidad del mismo. Review Source JI Jake I. IT Support Analyst Hospitality Used the software for: 1-2 years ### "Useful - Effecient - Dated" June 18, 2018 4.0 Pros \-Great for PBX Phone System Control -Allows for Easy Trunk Management Along with Directory Management -Great security features Cons \-UI is a bit dated and can be improved -Very menu heavy and could be streamlined with a more concise feature set Review Source CC Chris C. Owner Outsourcing/Offshoring Used the software for: 2+ years ### "Avaya" March 15, 2018 2.0 Pros If you can afford to fork up enough money to their top tier product, it will definitely handle everything and CS support is better. Cons Lower tiers of this product is tedious and crashes constantly causing cx and employee issues. not a good thing Review Source BS Brian S. IT Director Hospital & Health Care Used the software for: 2+ years ### "Hello..." May 4, 2018 4.0 Pros Very easy to setup new phones and extensions. Easy to copy button programming and other features. Setting up Hunt groups is a very easy and gives flexibility as to the order the Hunt group rings. Cons I'm not sure if this is a software or system issue, but if voicemail is turned off people are still able to forward messages to those extensions. Creates more work to turn on the voicemail, retrieve the message, and then turn it back off. It doesn't seem like it is truly off. Review Source JL Joe L. Customer Service Representative Insurance Used the software for: 6-12 months ### "Upgraded Office Phone system" April 24, 2018 5.0 Pros Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control. Cons Our system uses mainly on screen control, this may not necessarily be a con to many people, and the hard phone is still accessible. The one thing I found difficult was the chat that is available through the software, the log in and way to access seemed cumbersome and clunky. Review Source LA Leonardo A. IT Manager Management Consulting Used the software for: 1-2 years ### "Convenient and easy to use" March 13, 2018 5.0 Pros The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers Review Source YP Yazir P. Marketing Retail Used the software for: 1-2 years ### "Mixed reactions" August 22, 2018 3.0 Pros Flexibility and customization comes with ease Programming interface is very straightfoward and easy to use. Cons Easy to misconfigure and get strange results The cost of the handsets might bring down the value of software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.