--- title: "NextGen Behavioral Health Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NextGen Behavioral Health Suite Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more." source_url: "https://www.capterra.com/p/212509/NextGen-Behavioral-Health-Suite/" page_type: "product" language: "en" --- # NextGen Behavioral Health Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NextGen Behavioral Health Suite ## What is NextGen Behavioral Health Suite? NextGen Behavioral Health Suite is an integrated EHR software tailored for behavioral health providers. It combines behavioral health, primary care, oral health, and human services data into one system, enabling whole-person care across various settings. Caregivers can document client encounters, complete clinical tasks, and collaborate with care teams efficiently from any location. The platform's interoperability supports communication with other facilities and systems, enhancing care coordination. It meets state reporting requirements and integrates UDS, CMS, PQRS, and more. Revenue solutions optimize financial performance. Overall, NextGen Behavioral Health Suite empowers providers to deliver coordinated care and improve patient outcomes. ## What is NextGen Behavioral Health Suite used for? [Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## NextGen Behavioral Health Suite Overview Updated September 2026 AI summary NextGen Behavioral Health Suite provides mental health and medical practices of all sizes with electronic health records, appointment scheduling, therapy notes, and treatment planning. Supporting HIPAA compliance, e-prescribing, claims management, and telemedicine, it enables secure documentation and communication. The platform is available on cloud and desktop devices, with additional tools for billing, reporting, and workflow management. ## NextGen Behavioral Health Suite alternatives Highest Rated [4.7 (590)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (670)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212509/NextGen-Behavioral-Health-Suite/alternatives/) ## FAQs about NextGen Behavioral Health Suite Overview ### Which roles and teams benefit most from NextGen Behavioral Health Suite? NextGen Behavioral Health Suite is most used by behavioral health administrators, operations leaders, and clinical teams that need to coordinate care delivery, scheduling, and practice oversight. IT support staff and project managers benefit from implementation and system maintenance workflows, while executives and finance administrators use it to monitor performance, compliance, and billing operations. Answer based on 13 reviews Overview ### What company size and industries is NextGen Behavioral Health Suite built for? NextGen Behavioral Health Suite serves small behavioral health and care organizations, with 69% of reviewers from small businesses and Medical Practice leading industries at 23%. It is built for behavioral health centers, community health centers, addiction treatment facilities, outpatient care providers, and human services organizations, with additional use among Construction at 15% and Alternative Medicine at 8%. Answer based on 13 reviews Features and Usability ### What are the key features of NextGen Behavioral Health Suite? NextGen Behavioral Health Suite offers appointment scheduling and management, patient intake, charting, therapy notes, and treatment planning for behavioral health workflows. It also includes claims management, medical billing, e-prescribing, patient portal access, secure messaging, role-based permissions, reporting, and telemedicine. Integrations ### Which third-party tools and platforms does NextGen Behavioral Health Suite integrate with? NextGen Behavioral Health Suite integrates with Birdeye. Getting Started and Support ### What training and onboarding options does NextGen Behavioral Health Suite offer? NextGen Behavioral Health Suite provides webinars, documentation, and videos to help teams get started. Webinars support live, guided training sessions, documentation offers written reference material for setup and use, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does NextGen Behavioral Health Suite offer? NextGen Behavioral Health Suite offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experience with support cannot be assessed here because no reviewer feedback about support is available in the catalog data. ## Features AI summary Based on 1,280 Mental Health EHR reviews Capterra data shows that buyers of Mental Health EHR rank the following features as their top priorities: - **HIPAA Compliant** (**82%** of reviewers rated this feature as critical) - **Therapy Notes** (**67%**) - **EMR/EHR** (**68%**) NextGen Behavioral Health Suite supports all three of the features reviewers rate highest: **HIPAA Compliant**, **Therapy Notes**, and **EMR/EHR**. Together, these capabilities help businesses protect sensitive client data, document care accurately, and maintain complete patient records in one system, allowing teams to deliver more consistent and efficient behavioral health services. HIPAA Compliant 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Therapy Notes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tools to help therapists document, record, and recall patient encounters EMR/EHR 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Records Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Telemedicine 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Meet with patients remotely NextGen Behavioral Health Suite 63 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automatic Transcription: Use AI to convert voice into text automatically - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Reports: Alter the layout and content of reports - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - For Family Medicine: For family practices - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Podiatrists: Intended to be used by podiatrists - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Medical Billing: Manage billing and payments for a healthcare provider - Medical Terminology Database: A library of medical terms, abbreviations, definitions, and meanings - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Speech Recognition: Train your system to interpret and transcribe voice messages - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (13) 4.2 Based on 13 reviews ## Pricing Value for money 4.1 (13) Value for money 4.1 (13) 4.1 Based on 13 reviews ## Integrations [ Birdeye](https://www.capterra.com/p/152997/BirdEye/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (12) 4.3 Based on 12 reviews ## User reviews Overall rating 4.2 Based on 13 reviews Filter by rating 5(7) 4(3) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent Stacey S. Administrator Health, Wellness and Fitness ### "Next Gen Behavior " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 14, 2026 NextGen Behavioral Health Suite is an electronic health-record and practice-management system designed for behavioral-health providers. It brings together patient documentation, treatment planning, scheduling, charting, reporting, and care coordination in one platform. Overall, it is a feature-rich system that can be very useful once you learn it, but the learning curve and navigation can make it frustrating at times. � Pros like that NextGen Behavioral Health Suite keeps patient records, scheduling, charting, documentation, and other behavioral-health information together in one system. It helps keep information organized and can make it easier to manage a patient’s care in one Cons What I like least: What I like least is that the system can sometimes feel complicated and require too many clicks to complete a task. Some users also report slow performance, crashes, or having to reload their work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Carly V. President Market Research ### "Health for the BETTER" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Overall, my experience with NextGen Behavioral Health Suite has been highly positive and transformative for our practice management. The software offers an undeniable value of money given how completely it integrates clinical charting, billing tracking, and schedule maintenance into a single interface. Despite the minor software bugs and issues that inevitably happen with complex EHR systems, the benefits to our workflow optimization and the accuracy of our patient records make it an invaluable tool. I would highly recommend it to any behavioral health provider looking to elevate their operational efficiency. Pros The absolute best thing about NextGen Behavioral Health Suite is its contribution to our daily workflow optimization. The platform streamlines how our clinicians interact with patient records, making it exceptionally easy to track longitudinal care and treatment histories in one secure location. We have noticed an incredible increase in the ease of use during daily chart charting sessions, which significantly cuts down on administrative burnout. Additionally, the specialized patient medical documentation templates are perfectly tailored for behavioral health intake and treatment plans, ensuring we meet all compliance standards without wasting extra time. Cons What I like least about the system are the occasional system lags and minor software bugs and issues that seem to occur following a major platform update. These technical glitches can temporarily freeze clinical screens mid-session, which is frustrating when trying to document live patient encounters. While the internal customer support team is generally responsive and works hard to patch these technical errors quickly, navigating the initial troubleshooting ticket queue can sometimes feel slow when our clinic is operating at maximum capacity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Assistant Project Manager Construction ### "Fine enough software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 26, 2026 NextGen Behavioral will get the job done but it will take some work on your end to get the software working for you. Once that's done you will have an easier time. Pros The NextGen Behavioral software is helpful in centralizing Medical documentation and records. They will have people available to help you as support. Cons The app is plague by bugs and issues. I would say that if you do not put the work in up front it will not optimize your workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Abdul S. Project Manager Airlines/Aviation ### "NextGen Behavioral Health Suite — Behavioral Health Providers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 It delivers value when multiple modules are used together and when clinics invest in implementation and training. Smaller practices should weigh the higher upfront and ongoing costs and consider lighter-weight EHRs if advanced integration and billing features are not required. If you prioritize deep behavioral-health templates and integrated workflows—and can manage the implementation effort—NextGen is worth serious consideration. Pros Feature-rich and tailored for behavioral health needs. Integrated suite reduces need for multiple point solutions. Robust documentation templates and role-based access controls. Implementation support and training available. Cons Higher cost and longer implementation for smaller practices. UI can feel cluttered; moderate learning curve. Occasional bugs and module sync issues after upgrades. Custom reporting often requires additional services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IR Irma R. VIS Disaster Inspector Real Estate ### "Comprehensive Solution for Behavioral Health Documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 14, 2026 Myexperience has been positive. The software improved documentation accuracy, streamlined patient management, and helped maintain organized clinical records. It is also a user friendly interface and good in customer Support. Pros The platform simplifies patient medical documentation, appointment tracking, and treatment planning. It improves workflow efficiency and keeps patient information organized in one place. Cons Some features require training to use effectively, and occasional system slowdowns can affect productivity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Josh M. Project Field Assistant Construction ### "Reliable Behavioral Health Platform With Strong Documentation Tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 18, 2026 Overall, my experience with NextGen Behavioral Health Suite was positive. The platform provides solid tools for patient charting, scheduling, and documentation management. While there are occasional usability frustrations, it performs well for behavioral health practices looking for an all-in-one solution. Pros What I liked most about NextGen Behavioral Health Suite was the ability to keep patient records, scheduling, charting, and documentation all in one system. The workflow tools help streamline daily operations, and the behavioral health-focused features make documentation more organized and accessible. Cons What I liked least about NextGen Behavioral Health Suite was that the interface can sometimes feel outdated and there is a learning curve for new users. Certain workflows also require multiple clicks, which can slow things down during busy days. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bruce M. Operations Mgr Medical Practice ### "Comprehensive system with a learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Solid platform that covers core needs, but efficiency depends on configuration and user familiarity. Works well once processes are established, though there is a learning curve. Pros Comprehensive feature set for documentation, scheduling, and patient management. Centralizes workflows and reduces the need for multiple systems. Cons Interface can feel dated and not as intuitive. Some workflows require extra steps, and customization can be limited depending on setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Alissa P. owner Retail ### "Strong Documentation and Charting with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2026 Overall, my experience has been positive. It’s a strong system for managing patient records and charting, though it can take time to learn and occasionally has minor technical issues. Pros I like the detailed patient charting and documentation features. It helps keep everything organized and supports accurate record keeping. Cons The system can feel a bit complex at times, and there are occasional bugs or slow performance issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HD Haley D. Accounting Admin Medical Practice ### "Feature Rich and Customizable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 20, 2026 A feature rich and customizable healthcare platform that works well with already established practices. Pros NextGen is highly customizable with strong all in one healthcare functionality. It offers robust tools for scheduling, billing, patient records etc. Cons Slow performance at times. Although i do use this very frequently there have been more situations than i would like dealing with slow load times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Miranda R. Medium Hospitality ### "Stress free! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2025 Getting switched to Nextcare was at first a major stressor. After I opened the program all my stress was eliminated! Pros NextGen has a easily managed user interface with options to expand. It offers top notch services I love! Cons That not all companies have this software available for users to use. It should open its software to everyone! Switched from [Zoho People](https://www.capterra.com/p/110931/Zoho-People/) Cost and time effectiveness was a major factor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Abby J. Medical Personnel Alternative Medicine ### "Wonderful to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2024 Great but sometimes it has issues. Overall very helpful and informative Pros I’m really surprised by how easy NextGen is to use. It’s so helpful Cons What I like least about NextGen is that sometimes it can crash and you will have to reload your work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GE Gina E. Assistant VP of Ambulatory and Behavioral Health Hospital & Health Care ### "Improved but still needs some attention" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 21, 2024 While the newer version seems to be an improvement it seems as if NextGen is not quite there yet. The providers seem to still struggle with the flow of the templates. Pros It interfaces with our Primary Care chart for shared patients. Cons It is a little difficult to navigate for providers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YG yesenia G. IT and NG support Medical Practice ### "Would not recommend NG BH suite " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 10, 2024 Awful. Not Provider friendly. This template needs to have less clicks Pros Nothing! The providers are frustrated with the BH Suite. Cons All BH providers have commented, that the BH suite is not user friendly very click heavy. Jumping from template to template to complete a visit. Not Straight forward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2024 Here at NextGen Healthcare, we take all feedback very seriously, and we're sorry to hear about your experience. NextGen Healthcare team wants to address your concerns about the BH suite and user-friendly ability. Please feel free to contact us at your earliest convenience. Thank you again for your feedback. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.