# NextGen Behavioral Health Suite Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about NextGen Behavioral Health Suite Software - reviews, pricing plans, popular comparisons to other Mental Health products and more.

Source: https://www.capterra.com/p/212509/NextGen-Behavioral-Health-Suite/pricing

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# 

 NextGen Behavioral Health Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

NextGen Behavioral Health Suite

## What is NextGen Behavioral Health Suite?

NextGen Behavioral Health Suite is an integrated EHR software tailored for behavioral health providers. It combines behavioral health, primary care, oral health, and human services data into one system, enabling whole-person care across various settings. Caregivers can document client encounters, complete clinical tasks, and collaborate with care teams efficiently from any location. The platform's interoperability supports communication with other facilities and systems, enhancing care coordination. It meets state reporting requirements and integrates UDS, CMS, PQRS, and more. Revenue solutions optimize financial performance. Overall, NextGen Behavioral Health Suite empowers providers to deliver coordinated care and improve patient outcomes.

## What is NextGen Behavioral Health Suite used for?

[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

Free trial  
not available

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## NextGen Behavioral Health Suite alternatives

Highest Rated

[4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/)

Starting price

$35.00

Per User, Per Month

[4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/)

Starting price

Contact vendor for pricing

[3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/)

Starting price

Contact vendor for pricing

[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting price

$300.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/212509/NextGen-Behavioral-Health-Suite/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Patient Records Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Charting

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Claims Management

3.5 (2)

150.00% of 2 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

Decision Support

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Tools that provide relevant information at specific times to support judgments and courses of action

Telemedicine

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Meet with patients remotely

Activity Dashboard

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

NextGen Behavioral Health Suite 63 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Use AI to convert voice into text automatically

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Automatically generates E/M codes based on information collected during patient charting

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Automated reminders and confirmations for booked appointments and events via text or email

Alter the layout and content of reports

Tools that provide relevant information at specific times to support judgments and courses of action

Store, manage, and track all electronic documents in a centralized location

Electronic storage of drug information such as name, brand, appearance, etc.

Transmit prescriptions to pharmacies electronically

Transfer of data from one computer system to another

Electronically collect payments for goods or services

Digitally sign online documents

Create and securely store digital patient records

For family practices

For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.

For obstetrics and gynecology (OB/GYN) practices

For medical practices that specialize in the diagnosis and treatment of eye disorders

Intended to be used by podiatrists

Must serve psychiatrists/psychiatric practices

For mental health professionals that specialize in substance abuse therapy/programs

Compliant with HIPAA, which sets standards for sensitive patient data protection

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Checking eligibility of patients for different insurance claims

Manage billing and payments for a healthcare provider

A library of medical terms, abbreviations, definitions, and meanings

Alerts/warnings for potential allergies or interactions triggered by medications

Administer and track medication inventory, schedules, dosage, and side-effects

Communicate using messages within the system

Access software remotely via mobile devices

Access the system via a mobile application

Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Allows medical providers to engage patients in a variety of ways to ensure their health.

Patients can register for appointments in advance online

Online portal where patients can access information such as health records, treatment plants, etc.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Track and organize physician schedules and pertinent information

Manage physician availability and schedules

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Prescribing, renewing, and keeping a record of the medicines given to an individual or animal

Ability to record, store, update, and retrieve information

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Exchange messages in a secure and encrypted manner

Online portal through which end users can access the system, manage tasks, or obtain information

Train your system to interpret and transcribe voice messages

Track and manage the scheduling of tasks

Meet with patients remotely

Provide online therapy to patients/clients through secure video sessions

Create, save, and re-purpose templates for emails, forms, etc.

Tools to help therapists document, record, and recall patient encounters

Set up connections to third-party platforms to improve business processes

Create treatment plans that document interventions and outcomes to track patient progress

Create, design and manage workflows for repetitive tasks

Get Advice

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Features

3.8 (5)

3.8

Based on 5 reviews

## Pricing

Value for money

3.6 (5)

### Starting price

Free trial  
not available

Value for money

3.6 (5)

3.6

Based on 5 reviews

## Integrations

[

Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (4)

3.8

Based on 4 reviews

## User reviews

Overall rating

3.6

Based on 5 reviews

Filter by rating

5(2)

4(1)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

HD

Haley D.

Accounting Admin

Medical Practice

### "Feature Rich and Customizable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 20, 2026

A feature rich and customizable healthcare platform that works well with already established practices.

Pros

NextGen is highly customizable with strong all in one healthcare functionality. It offers robust tools for scheduling, billing, patient records etc.

Cons

Slow performance at times. Although i do use this very frequently there have been more situations than i would like dealing with slow load times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MR

Miranda R.

Medium

Hospitality

### "Stress free! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 23, 2025

Getting switched to Nextcare was at first a major stressor. After I opened the program all my stress was eliminated!

Pros

NextGen has a easily managed user interface with options to expand. It offers top notch services I love!

Cons

That not all companies have this software available for users to use. It should open its software to everyone!

Switched from

[Zoho People](https://www.capterra.com/p/110931/Zoho-People/)

Cost and time effectiveness was a major factor.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Abby J.

Medical Personnel

Alternative Medicine

### "Wonderful to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 24, 2024

Great but sometimes it has issues. Overall very helpful and informative

Pros

I’m really surprised by how easy NextGen is to use. It’s so helpful

Cons

What I like least about NextGen is that sometimes it can crash and you will have to reload your work

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GE

Gina E.

Assistant VP of Ambulatory and Behavioral Health

Hospital & Health Care

### "Improved but still needs some attention"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

October 21, 2024

While the newer version seems to be an improvement it seems as if NextGen is not quite there yet. The providers seem to still struggle with the flow of the templates.

Pros

It interfaces with our Primary Care chart for shared patients.

Cons

It is a little difficult to navigate for providers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YG

yesenia g.

IT and NG support

Medical Practice

### "Would not recommend NG BH suite "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 10, 2024

Awful. Not Provider friendly. This template needs to have less clicks

Pros

Nothing! The providers are frustrated with the BH Suite.

Cons

All BH providers have commented, that the BH suite is not user friendly very click heavy. Jumping from template to template to complete a visit. Not Straight forward.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 21, 2024

Here at NextGen Healthcare, we take all feedback very seriously, and we're sorry to hear about your experience. NextGen Healthcare team wants to address your concerns about the BH suite and user-friendly ability. Please feel free to contact us at your earliest convenience. Thank you again for your feedback.

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