# Axxess HomeCare Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Axxess HomeCare Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more.

Source: https://www.capterra.com/p/212595/Axxess-HomeCare

---

# 

 Axxess HomeCare Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Axxess HomeCare

## What is Axxess HomeCare?

Cloud-based HIPAA-compliant platform and mobile application that is designed for pediatric, private pay and enterprise organizations.

## What is Axxess HomeCare used for?

[Home Health Care](https://www.capterra.com/home-health-care-software/)

Overall rating

Based on 36 user reviews

Reviews sentiment

Positive

44%

Neutral

39%

Negative

17%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Axxess HomeCare

3.4 (36)

VS.

[4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/)

Starting Price

Contact vendor

Starting Price

$200

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (36)

Ease Of Use

4.6 (85)

Value For Money

3.3 (18)

Value For Money

4.6 (81)

Customer Service

3.0 (26)

Customer Service

4.6 (84)

## Axxess HomeCare alternatives

[4.5 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/)

Starting price

$295.00

Per User, Per Month

[4.7 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/)

Starting price

$200.00

Per User, Per Month

Highest Rated

[4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/)

Starting price

$10.00

Per User, Per Month

[4.5 (64)](https://www.capterra.com/p/140368/Carecenta/reviews/)

Starting price

$99.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/212595/Axxess-HomeCare/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Access

2.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Patient Records Management

3.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Scheduling

2.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

HIPAA Compliant

Compliant with HIPAA, which sets standards for sensitive patient data protection

Axxess HomeCare 4 features

Compliant with HIPAA, which sets standards for sensitive patient data protection

Access software remotely via mobile devices

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Plan availability and assign specific time slots for tasks and resources

Get Advice

We can help you find the software with the features you need.

Features

3.1 (36)

3.1

Based on 36 reviews

## Pricing

Value for money

3.3 (18)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.3 (18)

3.3

Based on 18 reviews

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## Support, customer service and training options

Customer Service

3.0 (26)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (26)

3.0

Based on 26 reviews

## User reviews

Overall rating

3.4

Based on 36 reviews

Filter by rating

5(9)

4(7)

3(14)

2(2)

1(4)

Mentioned topic

Sorted by most recent

JB

Ja-Ron B.

Scheduling Manager

Hospital & Health Care

### "With Axxess you get less"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

4/10

June 11, 2025

My experience wasn't great. I went back and forth with Axxess the whole time I was with them. They auto renewed my contract, and the system still wasn't working for us properly. They still charged me to get out of the contract too.

Pros

They have one of the best platforms I seen. Once you learn the system it does everything. The software development was well thought out.

Cons

Their staff is arrogant, I never finished the implementation due to inconsistencies and lack of system knowledge.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FJ

FADIL J.

Manager

Health, Wellness and Fitness

### "One-Star Review of Axxess Homecare: Our Perspective"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 5, 2024

Disclaimer: The insights and opinions shared in this review are based solely on our own experiences and assessments of the Axxess Homecare system. This commentary is intended to convey our perspective and findings without prejudice and is not meant to defame or malign any company, entity, or individual. Our aim is to provide an honest, subjective evaluation to inform others. This review does not preclude us from pursuing further legal remedies or actions as deemed necessary. After diligently implementing and utilizing Axxess Homecare, and in alignment with the CAST 7-Stage EHR Adoption Model for Long-Term and Post-Acute Care (LTPAC), we regrettably find ourselves compelled to assign a one-star rating to the platform. This decision stems from a comprehensive examination against a respected industry model designed to evaluate the effectiveness and sophistication of EHR systems in our sector. Adoption Model Alignment: Our anticipation for a solution that bridged the gap up to and beyond Stage 5 of the CAST model was met with partial functionalities and optional features that fell short of being fully realized. The expected seamless integration and clinical documentation capabilities critical for high-quality care were, in our experience, inadequately addressed. The divergence from the CAST model’s criteria, particularly from Stages 4 through 6, underscored a gap in Axxess Homecare’s ability to facilitate advanced clinical support, external ancillary service integration, and comprehensive engagement tools—components vital to our operations. Pricing Transparency and Value: The opaque nature of Axxess Homecare’s pricing and its mismatch with the delivered value further exacerbated our challenges. Despite expectations set around the system’s capabilities and support, the reality did not align with our criteria for a robust, integrated EHR solution, thereby questioning the investment’s worth. Operational Challenges: Our journey with Axxess evolved into a scenario where our agency seemed to serve as an experimental phase for the system’s potential development rather than a partner utilizing a mature, ready-to-deploy solution. The requirement for extensive customization and the revelation of third-party involvements contrary to initial representations revealed a significant discrepancy between promised capabilities and actual delivery. Conclusion: This review is offered in the spirit of transparency and from the standpoint of our unique experience with Axxess Homecare. It serves to highlight the critical importance of thorough vetting and alignment of EHR systems against established models like the CAST 7-Stage EHR Adoption Model. We share our journey as a lesson in due diligence and a reminder of the disparities that can exist between vendor claims and their realization. As we proceed, we remain open to exploring all avenues, including potential legal actions, to address our concerns and advocate for our rights and those of the broader healthcare provider community in the LTPAC sector.

Pros

At this juncture, given the challenges we've faced, identifying specific advantages in the context of our expectations and needs proves difficult. Our decision to engage with Axxess Homecare was initially driven by its potential to meet our complex EHR requirements, anchored by the robust framework of the CAST 7-Stage EHR Adoption Model.

Cons

Partial Alignment with CAST Model: Axxess Homecare struggled to fully meet the CAST model's stages beyond the basic functionalities. Key integrations and clinical documentation capabilities crucial for our operation were notably lacking or underdeveloped. Pricing and Value Mismatch: The cost of Axxess Homecare did not correlate with the value or functionality it delivered. The platform's performance resembled more of an "EHR-lite" version, without the flexibility or comprehensive support anticipated. Operational and Integration Challenges: Our agency’s role seemingly shifted towards that of a beta tester, tasked with extensive customization to meet our needs—a significant deviation from the turnkey solution we were promised. Discoveries such as the reliance on third-party clearinghouses further eroded our confidence and trust in the system's transparency and capabilities. Contractual and Support Issues: The contractual obligations imposed by Axxess, coupled with a platform that required ongoing, intensive development work from our side, created a burdensome scenario. The insistence on additional resource investment without clear outcomes prompted us to reconsider the partnership.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Angelina G.

Scheduler

Hospital & Health Care

### "It works but makes things more complicated"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

July 8, 2021

Coming from a previous software, change is always difficult. However after over a year of using Axxess I have not seen it to be any better than previous software I have used.

Pros

In my opinion this has too many "bells and whistles" that act more as a hinderance than a benefit. In order to reschedule a shift you have to fill in about 3 different screens which is just redundant. Many upgrades they have made since implementation do not seem to have much benefit.

Cons

There are too many steps required to complete a simple reassignment.

Switched from

[Riversoft](https://www.capterra.com/p/129442/Riversoft/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Human Resource Assistant

Medical Practice

### "Axxess Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 5, 2021

overall experience with this software was very positive this software allowed to make my job more accurate and up to date.

Pros

what i liked most about this software was how it stayed in top of the employees CEU and License expirations.

Cons

what i liked least about this software was that it does tend to have some glitches that can erase data i would make sure your have a back up or save work regularly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KS

Kara S.

Lpn

Hospital & Health Care

### "Good"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

July 10, 2020

None.

Pros

I only use this for work, it gets the job done, i dont have anytging bad to say about it.

Cons

I dont like it or dislike it i use it for work only.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LF

LIsa F.

Director of Nursing

Hospital & Health Care

### "Don't waste your money"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 15, 2020

Poor We were promised we could upload our own forms to be used. That was in March. 3 months later, we are being told they do not customize anything.

Pros

This software is not user friendly or customizable as was promised with our purchase

Cons

Our nurses cannot complete their notes on the AXXESS APP. They are unable to enter I&O's, wound care, vent settings, etc from the APP and must use a laptop

Alternatives considered

[CareVoyant Home Care](https://www.capterra.com/p/100774/CareVoyant-Home-Care/)

Reasons for choosing Axxess HomeCare

What we thought was we were able to customize forms. We thought there was a CMS COMPLIANT MEDICATION ADMINISTRATION RECORD. We thought the nurses could do their notes on the APP

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NO

Nana O.

RN

Medical Practice

### "Yer friendly software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 23, 2020

Pros

User friendly , I learned and gain skills to use when using this software

Cons

I like everything about this software, you just have to be patient sometimes it takes a while to get assess.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KH

kameelah h.

Administrator

Hospital & Health Care

### "My Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 27, 2020

The overall experience has been super easy and I love this software.

Pros

What I like most about this software is that it helps eliminate a lot of paperwork in our office. This software has all the tools that we use and need everyday.

Cons

What I like least is the long extensive training, but it is very helpful its just that when you go live you kind of forget everything that you had just learned.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SN

Sally N.

Administrator

Health, Wellness and Fitness

### "Axxess evaluation"

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

February 25, 2020

Not able to resolve all concerns raised during the implementation phase. Software is only designed for home health and not for other population that the company markets. All the templates available is tailored to home health and not private duty or homemaker services

Pros

Web based and able to adapt to mobile devise Good pricing

Cons

Lack of useful tools Multiple steps to complete a task Lack of support' Poor training and implementation group Not user friendly Does not interface with word or excell

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RW

Robin W.

Director of Nursing

Hospital & Health Care

### "Complaints"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

January 6, 2020

Unable to reach customer support. Multiple messages left by staff members. No call back.

Pros

Not sure at this point. I should have chosen another software.

Cons

The billing is complicated. We can't adjust the employees emails if incorrect. For the EVV. The employees can clock in anywhere that is not at the patients home. The notifications don't work. The employees can clock out without completing the plan of care. The plan of care does not meet medicaid requirements.

Reasons for choosing Axxess HomeCare

\[SENSITIVE CONTENT HIDDEN\] sold us on the functions of axxess. Everything we wanted she said Axxess can do it. However, it is untrue.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/212595/Axxess-HomeCare/reviews/)

Popular comparisons

[InMyTeam vs Axxess HomeCare](https://www.capterra.com/compare/212595-215860/Axxess-HomeCare-vs-InMyTeam)

[AlayaCare vs Axxess HomeCare](https://www.capterra.com/compare/147424-212595/AlayaCare-vs-Axxess-HomeCare) 

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