# Axxess HomeCare Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Axxess HomeCare Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more. Source: https://www.capterra.com/p/212595/Axxess-HomeCare --- # Axxess HomeCare Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Axxess HomeCare ## What is Axxess HomeCare? Cloud-based HIPAA-compliant platform and mobile application that is designed for pediatric, private pay and enterprise organizations. ## What is Axxess HomeCare used for? [Home Health Care](https://www.capterra.com/home-health-care-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 44% Neutral 39% Negative 17% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Axxess HomeCare?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.axxess.com/&name=Axxess HomeCare) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Axxess HomeCare 3.4 (36) VS. [4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting Price Contact vendor Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (36) Ease Of Use 4.6 (85) Value For Money 3.3 (18) Value For Money 4.6 (81) Customer Service 3.0 (26) Customer Service 4.6 (84) ## Axxess HomeCare alternatives [4.5 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (182)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,193)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212595/Axxess-HomeCare/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 2.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Records Management 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Scheduling 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Axxess HomeCare 4 features Compliant with HIPAA, which sets standards for sensitive patient data protection Access software remotely via mobile devices Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Plan availability and assign specific time slots for tasks and resources Get Advice We can help you find the software with the features you need. Features 3.1 (36) 3.1 Based on 36 reviews ## Pricing Value for money 3.3 (18) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.3 (18) 3.3 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (26) 3.0 Based on 26 reviews ## User reviews Overall rating 3.4 Based on 36 reviews Filter by rating 5(9) 4(7) 3(14) 2(2) 1(4) Mentioned topic Sorted by most recent JB Ja-Ron B. Scheduling Manager Hospital & Health Care ### "With Axxess you get less" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 June 11, 2025 My experience wasn't great. I went back and forth with Axxess the whole time I was with them. They auto renewed my contract, and the system still wasn't working for us properly. They still charged me to get out of the contract too. Pros They have one of the best platforms I seen. Once you learn the system it does everything. The software development was well thought out. Cons Their staff is arrogant, I never finished the implementation due to inconsistencies and lack of system knowledge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FJ FADIL J. Manager Health, Wellness and Fitness ### "One-Star Review of Axxess Homecare: Our Perspective" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 5, 2024 Disclaimer: The insights and opinions shared in this review are based solely on our own experiences and assessments of the Axxess Homecare system. This commentary is intended to convey our perspective and findings without prejudice and is not meant to defame or malign any company, entity, or individual. Our aim is to provide an honest, subjective evaluation to inform others. This review does not preclude us from pursuing further legal remedies or actions as deemed necessary. After diligently implementing and utilizing Axxess Homecare, and in alignment with the CAST 7-Stage EHR Adoption Model for Long-Term and Post-Acute Care (LTPAC), we regrettably find ourselves compelled to assign a one-star rating to the platform. This decision stems from a comprehensive examination against a respected industry model designed to evaluate the effectiveness and sophistication of EHR systems in our sector. Adoption Model Alignment: Our anticipation for a solution that bridged the gap up to and beyond Stage 5 of the CAST model was met with partial functionalities and optional features that fell short of being fully realized. The expected seamless integration and clinical documentation capabilities critical for high-quality care were, in our experience, inadequately addressed. The divergence from the CAST model’s criteria, particularly from Stages 4 through 6, underscored a gap in Axxess Homecare’s ability to facilitate advanced clinical support, external ancillary service integration, and comprehensive engagement tools—components vital to our operations. Pricing Transparency and Value: The opaque nature of Axxess Homecare’s pricing and its mismatch with the delivered value further exacerbated our challenges. Despite expectations set around the system’s capabilities and support, the reality did not align with our criteria for a robust, integrated EHR solution, thereby questioning the investment’s worth. Operational Challenges: Our journey with Axxess evolved into a scenario where our agency seemed to serve as an experimental phase for the system’s potential development rather than a partner utilizing a mature, ready-to-deploy solution. The requirement for extensive customization and the revelation of third-party involvements contrary to initial representations revealed a significant discrepancy between promised capabilities and actual delivery. Conclusion: This review is offered in the spirit of transparency and from the standpoint of our unique experience with Axxess Homecare. It serves to highlight the critical importance of thorough vetting and alignment of EHR systems against established models like the CAST 7-Stage EHR Adoption Model. We share our journey as a lesson in due diligence and a reminder of the disparities that can exist between vendor claims and their realization. As we proceed, we remain open to exploring all avenues, including potential legal actions, to address our concerns and advocate for our rights and those of the broader healthcare provider community in the LTPAC sector. Pros At this juncture, given the challenges we've faced, identifying specific advantages in the context of our expectations and needs proves difficult. Our decision to engage with Axxess Homecare was initially driven by its potential to meet our complex EHR requirements, anchored by the robust framework of the CAST 7-Stage EHR Adoption Model. Cons Partial Alignment with CAST Model: Axxess Homecare struggled to fully meet the CAST model's stages beyond the basic functionalities. Key integrations and clinical documentation capabilities crucial for our operation were notably lacking or underdeveloped. Pricing and Value Mismatch: The cost of Axxess Homecare did not correlate with the value or functionality it delivered. The platform's performance resembled more of an "EHR-lite" version, without the flexibility or comprehensive support anticipated. Operational and Integration Challenges: Our agency’s role seemingly shifted towards that of a beta tester, tasked with extensive customization to meet our needs—a significant deviation from the turnkey solution we were promised. Discoveries such as the reliance on third-party clearinghouses further eroded our confidence and trust in the system's transparency and capabilities. Contractual and Support Issues: The contractual obligations imposed by Axxess, coupled with a platform that required ongoing, intensive development work from our side, created a burdensome scenario. The insistence on additional resource investment without clear outcomes prompted us to reconsider the partnership. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Angelina G. Scheduler Hospital & Health Care ### "It works but makes things more complicated" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 8, 2021 Coming from a previous software, change is always difficult. However after over a year of using Axxess I have not seen it to be any better than previous software I have used. Pros In my opinion this has too many "bells and whistles" that act more as a hinderance than a benefit. In order to reschedule a shift you have to fill in about 3 different screens which is just redundant. Many upgrades they have made since implementation do not seem to have much benefit. Cons There are too many steps required to complete a simple reassignment. Switched from [Riversoft](https://www.capterra.com/p/129442/Riversoft/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Human Resource Assistant Medical Practice ### "Axxess Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 5, 2021 overall experience with this software was very positive this software allowed to make my job more accurate and up to date. Pros what i liked most about this software was how it stayed in top of the employees CEU and License expirations. Cons what i liked least about this software was that it does tend to have some glitches that can erase data i would make sure your have a back up or save work regularly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kara S. Lpn Hospital & Health Care ### "Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 10, 2020 None. Pros I only use this for work, it gets the job done, i dont have anytging bad to say about it. Cons I dont like it or dislike it i use it for work only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF LIsa F. Director of Nursing Hospital & Health Care ### "Don't waste your money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 15, 2020 Poor We were promised we could upload our own forms to be used. That was in March. 3 months later, we are being told they do not customize anything. Pros This software is not user friendly or customizable as was promised with our purchase Cons Our nurses cannot complete their notes on the AXXESS APP. They are unable to enter I&O's, wound care, vent settings, etc from the APP and must use a laptop Alternatives considered [CareVoyant Home Care](https://www.capterra.com/p/100774/CareVoyant-Home-Care/) Reasons for choosing Axxess HomeCare What we thought was we were able to customize forms. We thought there was a CMS COMPLIANT MEDICATION ADMINISTRATION RECORD. We thought the nurses could do their notes on the APP Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NO Nana O. RN Medical Practice ### "Yer friendly software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2020 Pros User friendly , I learned and gain skills to use when using this software Cons I like everything about this software, you just have to be patient sometimes it takes a while to get assess. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH kameelah h. Administrator Hospital & Health Care ### "My Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2020 The overall experience has been super easy and I love this software. Pros What I like most about this software is that it helps eliminate a lot of paperwork in our office. This software has all the tools that we use and need everyday. Cons What I like least is the long extensive training, but it is very helpful its just that when you go live you kind of forget everything that you had just learned. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Sally N. Administrator Health, Wellness and Fitness ### "Axxess evaluation" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 25, 2020 Not able to resolve all concerns raised during the implementation phase. Software is only designed for home health and not for other population that the company markets. All the templates available is tailored to home health and not private duty or homemaker services Pros Web based and able to adapt to mobile devise Good pricing Cons Lack of useful tools Multiple steps to complete a task Lack of support' Poor training and implementation group Not user friendly Does not interface with word or excell Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Robin W. Director of Nursing Hospital & Health Care ### "Complaints" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 6, 2020 Unable to reach customer support. Multiple messages left by staff members. No call back. Pros Not sure at this point. I should have chosen another software. Cons The billing is complicated. We can't adjust the employees emails if incorrect. For the EVV. The employees can clock in anywhere that is not at the patients home. The notifications don't work. The employees can clock out without completing the plan of care. The plan of care does not meet medicaid requirements. Reasons for choosing Axxess HomeCare \[SENSITIVE CONTENT HIDDEN\] sold us on the functions of axxess. Everything we wanted she said Axxess can do it. However, it is untrue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212595/Axxess-HomeCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [InMyTeam vs Axxess HomeCare](https://www.capterra.com/compare/212595-215860/Axxess-HomeCare-vs-InMyTeam) [AlayaCare vs Axxess HomeCare](https://www.capterra.com/compare/147424-212595/AlayaCare-vs-Axxess-HomeCare)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)