# El Dorado Utility Billing Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about El Dorado Utility Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more.

Source: https://www.capterra.com/p/21260/Utility-Billing-Software

---

# 

 El Dorado Utility Billing Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

El Dorado Utility Billing

## What is El Dorado Utility Billing?

Industry leading solution for small to mid size utilities. One platform that does it all - meter reading, billing, customer management and collections. Now is the time to migrate to a modern billing system. We offer a low cost subscription service with FREE upgrades unparalleled to anything in the industry. You will retain your existing data and transition to our platform in weeks. More feature rich then other products at a 3rd of the cost. Portal includes FREE messaging by email or SMS service.

## What is El Dorado Utility Billing used for?

[Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)

Overall rating

Based on 78 user reviews

Reviews sentiment

Positive

87%

Neutral

10%

Negative

3%

Starting price

$1295

Flat Rate, One Time

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## El Dorado Utility Billing alternatives

[4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/)

Starting price

$1200.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[5.0 (8)](https://www.capterra.com/p/20920/UtilityTrakR/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/)

Starting price

$2850.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.7 (15)](https://www.capterra.com/p/154122/Capricorn/reviews/)

Starting price

$20000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/21260/Utility-Billing-Software/alternatives/)

## FAQs about El Dorado Utility Billing

Overview

### What problems does El Dorado Utility Billing solve?

El Dorado Utility Billing solves overly complex utility billing, manual meter-to-bill calculations, slow customer account lookups, and inflexible reporting. Utility clerks, small water districts, municipal billing teams, and customer service staff use it to manage payments, service orders, account histories, online payments, and customized billing workflows with responsive implementation and troubleshooting support.

Answer based on 41 reviews

Overview

### Which roles and teams benefit most from El Dorado Utility Billing?

El Dorado Utility Billing is most used by office managers, clerks, secretaries, and administrative staff who handle daily utility billing, payment processing, and customer account updates. Finance leaders, bookkeepers, and accounting teams rely on it for accurate receivables and reporting, while general managers and executives use it to oversee operations, compliance, and service continuity.

Answer based on 76 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is El Dorado Utility Billing built for?

El Dorado Utility Billing is built mainly for small businesses in utilities, with 93% of reviewers from small organizations and 64% from Utilities. It targets municipalities and rural utility providers billing 300 to 3,000 meters, with additional use in Government Administration at 22%, primarily for utility billing.

Answer based on 78 reviews

Features and Usability

### What are the key features of El Dorado Utility Billing?

El Dorado Utility Billing includes core billing and account management features such as metered and non-metered billing, customer accounts, payment collection, ACH and online payments, and water billing. Differentiators include customizable reporting, meter data management with tablet or radio-read integration, and a self-service portal for customer payments.

Answer based on 41 reviews

Integrations

### Which third-party tools and platforms does El Dorado Utility Billing integrate with?

El Dorado Utility Billing integrates with about 10 third-party tools and platforms, including Badger, Badger Maps, Elavon, iCheck, Microsoft Outlook, QuickBooks Online Advanced, Sensus BPM Online, Sensus MRO, and Worldpay for Enterprise. It also connects with Meter Data Management for utility operations and payment processing.

Answer based on 4 reviews

Getting Started and Support

### How easy is it to onboard and train a team on El Dorado Utility Billing?

El Dorado Utility Billing is generally easy for small teams to learn, especially for routine billing, payments, and customer setup. It offers in-person training, live online sessions, webinars, videos, and documentation. Nontechnical new users often get up to speed with support help, while admins and reporting users usually need more training.

Answer based on 12 reviews

Getting Started and Support

### What customer support options does El Dorado Utility Billing offer, and how do users rate the experience?

El Dorado Utility Billing offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and quick during setup, troubleshooting, and customization. Some report limits around time-zone coverage, a cumbersome help section, occasional waits, and cases where frontline staff needed additional assistance.

Answer based on 41 reviews

Features and Usability

### How good is El Dorado Utility Billing for reporting?

El Dorado Utility Billing covers everyday utility reporting well, with standard reports, exports, and accounting detail that many small towns need. Many teams find reports accurate and useful for boards, auditors, and monthly billing, though custom report building, filtering, saved settings, and faster ad hoc reporting can feel limited or cumbersome.

Answer based on 34 reviews

Features and Usability

### How well does El Dorado Utility Billing handle billing?

El Dorado Utility Billing handles core utility billing well, especially for water districts, small towns, and multi-company operators with recurring cycles. It supports rate changes, meter integrations, payments, and online billing in a way many teams find easy to learn, though complex exceptions, accounting connections, and occasional navigation issues create extra work.

Answer based on 29 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Meter Data Management

4.8 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Store, clean, and/or analyze customer usage data collected by metering systems

Transaction History

4.2 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Accounting

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Rate Management

3.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

User Management

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Billing & Invoicing

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

El Dorado Utility Billing 44 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Data is backed up automatically to prevent data loss

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Store and organize information about customers and previous interactions

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Supports common databases such as MySQL and Oracle

Store, manage, and track all electronic documents in a centralized location

Electronically collect payments for goods or services

Utility billing for electricity

Utility billing for natural gas

Utility billing for trash/garbage

Utility billing for water

Information, data and reports that are being tracked over time

Schedule predetermined or ad hoc maintenance services and labor requests

Store, clean, and/or analyze customer usage data collected by metering systems

Integrated or built-in billing calculated by customer usage levels of a product/service

Access software remotely via mobile devices

Process billing for a product/service with a fixed monthly charge

Accept and process online payment transactions

Tracking, managing, and initiating the transfer of funds for overdue customer payments

Reminders sent for balance/payment due

Charge fees or cut off service due to late/missing customer payments

Outsource printing services to a third party

Track/optimize rates in relation to usage

Active reporting of data and metrics

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Track and interpret metrics on the usage of company resources

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.0 (67)

4.0

Based on 67 reviews

## Pricing

Value for money

4.3 (63)

Free Trial

Free Version

Basic Software License

$1,295

Flat Rate,One Time

Monthly Subscription

$95.00

Flat Rate,Per Month

Value for money

4.3 (63)

4.3

Based on 63 reviews

## Integrations

[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/)[

Elavon](https://www.capterra.com/p/183057/Elavon/)[

Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[

Sensus BPM Online](https://www.capterra.com/p/156816/Sensus-BPM-Software/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (75)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (75)

4.5

Based on 75 reviews

## User reviews

Overall rating

4.3

Based on 78 reviews

Filter by rating

5(35)

4(33)

3(8)

2(1)

1(1)

Mentioned topic

Sorted by most recent

PC

Pete C.

Customer Service

Utilities

### "Customer Service Rep."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 25, 2023

Pros

Easy to use read and understand and most importantly 100% accuracy.

Reasons for choosing El Dorado Utility Billing

El Dorado has the most beneficial billing software and easy to use and plenty of report options.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SC

Steve C.

General Manger

Utilities

### "El Dorado Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2023

Has been great so far. \[sensitive content hidden\] has very helpful though the whole process.

Pros

ease of use, online billing partners. Customer service has been great so far.

Cons

Too new on the system, we are still learning .

Reasons for choosing El Dorado Utility Billing

\[sensitive content hidden\] our sales rep, gave honest answers to my questions for our needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EA

Elizabeth A.

District Clerk Secretary

Utilities

### "Customer Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 12, 2022

Overall my experience with El Dorado has been positive. Exceptional Customer support is greatly appreciated!

Pros

The features that are most impactful are the billing components and how they integrate with our Meter software. Accurate information is now provided to our Customers and no more manual calculation of water usage is necessary. The cost factor for our small Water District was compelling. Customer service is outstanding, professional and responses are timely.

Cons

EDS does not integrate well with a Mac platform, so it requires a PC to use it. It is not a cloud-based platform so installation of the software must be onto a dedicated computer. Statement templates are not easily editable without contacting support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 20, 2022

Thank you for your positive feedback Elizabeth. As you mention El Dorado is a highly reliable billing system, the support staff is committed to our customers success. As for supporting the Mac we are releasing a browser based version that will support Mac in the next 60 days.

ML

Mary Lou C.

City Secretary

Government Administration

### "El Dorado could be my new best friend!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 22, 2022

My experience has been great. I have worked with at least 4 different database pieces during my work experience and this one is my favorite.

Pros

This software is very easy to learn and I quickly found it has been designed well.

Cons

I had a little difficulty choosing the invoice format to match what my customers are used to seeing.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

We were forced to make the switch due to difficulties in the field with our meter reading software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 26, 2022

Mary Lou, Thank you for your feed back, customer input is valuable to us. Our team really enjoys working with you as well and glad to hear we are making a difference in simplifying your billing.

JJ

John J.

General Manager

Utilities

### "It's the only way to go!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 22, 2022

I have saved a very large sum of money with the auto pay and online billing. Creative's partners charge the transaction fee on credit cards to the customer. In the past we paid for all transaction fees costing thousands.

Pros

Software is easy to use, affordable, and always growing to become usable in ways not thought of such as customer alert system.

Cons

I do not have a negative word to say. This is a great product. Well Rounded.

Reasons for choosing El Dorado Utility Billing

Expensive hand held reading and or radio reading equipment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 25, 2022

Thanks for the great feedback John. The team worked really hard on the new customer portal, and it's gotten excellent reviews.

FG

Fran G.

VILLAGE CLERK/COLLECTOR

Government Administration

### "Utility Billing Software that is easy to use at a very reasonable price"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 9, 2022

One of the features of this newer version, allows us to print a bill for people that have a credit balance. That was not possible before, and we have several customers who now pay a large amount on their account once or twice a year, and they can receive a bill each month showing how much of the credit was used and how much they have left. The customers love it! There are other features they have added which make this software a real bargain! Our experience has been awesome.

Pros

What initially attracted me to the software in 2007 was the price. We are a very small Village and could not afford software costing thousands of dollars. Once the features were explained and how to use them, the learning curve was very easy to accomplish.

Cons

I feel that the Help Manual for the software could use a LOT of work. I had to figure out myself how to use the newest version before I could show my co-worker how to use it. I typed out instructions for her, including each specific step, until she was able to master using it without my instructions in hand.

Reasons for choosing El Dorado Utility Billing

We did not consider any other software because the quotes were for software that was bloated with features we did not need, and the price was extremely high and we could not afford it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 21, 2022

Thank you, Fran for the review. Our goal is to provide an easy-to-use software application that is affordable for small to mid-size utility billers. We seem to have hit the mark with your needs. Also, regarding the help manual we are constantly updating it and have added many new use documents with pictures included to make it more functional. We are even doing video recordings, so all aspects of the system are documented. Please let us know how we can help.

MB

Margaret B.

LCAM, Property Manager

Recreational Facilities and Services

### "SLF ElDorado Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 5, 2022

El Dorado is a user friendly program that assists with the water/sewer billing of our company keeping track of our expenses and receivables

Pros

The software becomes user friendly the more it is used with the help of the great IT team that is on the ready with support

Cons

Some reports are not adaptable to the information that is requested by our auditors, we then need to run many reports to retrieve the needed information

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 6, 2022

Thank you for the review, Margaret we appreciate the feedback. Our support team takes pride in supporting our customers and we are always looking at adding new reports to make it easier to access historical data. We just released several new reports that may assist with your end of year accounting reviews.

SS

Susan S.

Manager

Management Consulting

### "Streamlined Utility Billing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 3, 2022

From 1st contact with Peggy to the customer service help I get from \[SENSITIVE CONTENT\] I couldn't be happier. Everyone I dealt with at the company has been efficient, timely and very helpful.

Pros

We were reading the meters, recording by hand in a notebook, calculating different tiers and charges by hand each month for 162 homes. The process took 2.5 days. With El Dorado Utility Billing we now accomplish the process in less than one day. From reading the meters, entering into a hand-held device, transferring from device to computer, billing and creating invoices. Used to dread the electric billing cycle, now it is just another day.

Cons

There really isn't anything I don't like about the software or the company. They took the time to customize the software to fit our situation and have always been quick to respond when I needed assistance.

Reasons for choosing El Dorado Utility Billing

Cost effectiveness and the fact that the utility billing fit our company best.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 7, 2022

Thank you, Susan, it's been a pleasure to work with you and take you through the journey of moving to a new billing platform a new streamlined process. As always if we can be of any help please reach out.

LB

Layne B.

Admin.

Utilities

### "Always amazed at the capabilities of the El Dorado Utility Billing "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 4, 2022

Pros

The Reports that I need for the Board of Water Commissioner's

Cons

I do not have an answer. I am very satisfied with the software

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 9, 2022

Layne thank you for the great feedback on our customer service and El Dorado product. Yes, the product does have a great deal of easy-to-use features that our customers can take advantage of. We really appreciate your being a customer and your business. If you need any help in the future, we are always available to assist.

JP

Jenny P.

Accounting Assistant

Utilities

### "Experiences with El Dorado Utility Billing"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

December 10, 2021

For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software.

Pros

Our agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate.

Cons

The thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming.

Reasons for choosing El Dorado Utility Billing

The\[SENSITIVE CONTENT\] at the time chose it because it was one of the few software's available in 2000; he was concerned with the switch to the new millennium and felt this one had what we needed for the transition.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 14, 2021

Hello Jenny - We do appreciate your feedback but believe your reviewing a product from the year 2000 that is now over 20 years old. We offer a modern up to date web enabled utility billing system with advanced features not found in all-inclusive accounting system. Our strategy is to integrate with General Ledger systems and not try to displace it. We believe this may be a situation where the product was used for the wrong application and failure to invest new technology impacted the usability of the solution. We recommend our customers keep current on the new technology platforms so we can offer you the highest level of support. With our upgrade protection program our customers always receive software updates at No Charge allowing them to always have the current product and best in class support service. If your ever in the market again for a new utility billing solution we would be happy to show you what we offer today.

[View all Reviews](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/)

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