--- title: "El Dorado Utility Billing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about El Dorado Utility Billing Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/21260/Utility-Billing-Software/" page_type: "product" language: "en" --- # El Dorado Utility Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) El Dorado Utility Billing ## What is El Dorado Utility Billing? Industry leading solution for small to mid size utilities. One platform that does it all - meter reading, billing, customer management and collections. Now is the time to migrate to a modern billing system. We offer a low cost subscription service with FREE upgrades unparalleled to anything in the industry. You will retain your existing data and transition to our platform in weeks. More feature rich then other products at a 3rd of the cost. Portal includes FREE messaging by email or SMS service. ## What is El Dorado Utility Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Overall rating Based on 78 user reviews Reviews sentiment Positive 87% Neutral 10% Negative 3% Starting price $1295 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## El Dorado Utility Billing Overview Updated September 2026 AI summary El Dorado Utility Billing offers organizations of all sizes a solution for managing utility billing and operations, covering billing, customer management, payment processing, and meter data management. Supporting both metered and non-metered billing, it includes features such as reporting, rate management, and online payments, with optional capabilities for document management, mobile access, and utility-specific workflows. Deployment spans cloud, web, and mobile platforms. ## El Dorado Utility Billing alternatives Highest Rated [SMART360](https://www.capterra.com/p/220105/Bynry/) [5.0 (1)](https://www.capterra.com/p/220105/Bynry/#reviews) Starting price $1.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/220105/Bynry/) [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [BOSS811](https://www.capterra.com/p/206223/BOSS811/) [4.8 (78)](https://www.capterra.com/p/206223/BOSS811/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206223/BOSS811/) [View all alternatives](https://www.capterra.com/p/21260/Utility-Billing-Software/alternatives/) ## FAQs about El Dorado Utility Billing Overview ### What problems does El Dorado Utility Billing solve? El Dorado Utility Billing solves overly complex billing workflows, manual meter-to-bill calculations, slow customer lookup, and rigid reporting for utilities with unique billing rules. Utility clerks, billing administrators, customer service staff, and small water or electric districts use it to speed payments, service orders, account changes, and customer support with reliable implementation help. Answer based on 41 reviews Overview ### Which roles and teams benefit most from El Dorado Utility Billing? El Dorado Utility Billing is most used by office managers, clerks, secretaries, and administrative teams that handle daily customer account updates, billing cycles, and payment processing. Finance leaders, bookkeepers, and accountants rely on it for revenue tracking and reconciliations, while general managers and presidents use it to oversee utility operations and reporting. Answer based on 76 reviews Overview ### What company size and industries is El Dorado Utility Billing built for? El Dorado Utility Billing is built for small businesses in utilities, with 93% of reviewers from small organizations and 64% from Utilities. It serves municipalities and rural utility providers billing 300 to 3,000 meters, with additional use in Government Administration at 22%, primarily for utility billing. Answer based on 78 reviews Features and Usability ### What are the key features of El Dorado Utility Billing? El Dorado Utility Billing includes core billing and account management features such as metered billing, customer accounts, payment collection, and ACH or online payments through a self-service portal. Differentiating capabilities include water billing, meter data management, customizable reports, statement generation, and integrations with meter-reading or accounting systems. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does El Dorado Utility Billing integrate with? El Dorado Utility Billing integrates with 7 third-party tools and platforms, including Badger Maps, Badger, Elavon, Microsoft Outlook, QuickBooks Online Advanced, Sensus BPM Online, and Worldpay for Enterprise. These integrations cover mapping, payments, email, accounting, and utility billing workflows. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on El Dorado Utility Billing? El Dorado Utility Billing is generally easy for small teams to learn, especially for daily billing, payments, and customer tasks. It offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say nontechnical staff can get productive quickly with support, while admins and reporting users often need more guided training. Answer based on 12 reviews Getting Started and Support ### What customer support options does El Dorado Utility Billing offer, and how do users rate the experience? El Dorado Utility Billing offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and quick during setup, troubleshooting, and customization. Some note a cumbersome help menu, occasional delays tied to time zone differences, and rare cases where complex issues required escalation. Answer based on 41 reviews Features and Usability ### How well does it handle utility billing reports? El Dorado Utility Billing offers a wide range of standard reports and detailed billing statements that many utility offices find useful. Small towns and water districts often like the report accuracy and export options, but custom reporting can feel limited, confusing, or slow when teams need auditor-specific formats. Answer based on 34 reviews Features and Usability ### How well does it handle utility billing tasks? El Dorado Utility Billing covers day-to-day billing well with account setup, meter integrations, online payments, and support for varied rate structures. Small utilities and billing service teams often find it easy to follow, though some users mention navigation issues, accounting integration gaps, and difficulty with unusual billing adjustments. Answer based on 29 reviews ## Features AI summary Based on 182 Field Service Management reviews Capterra data shows that buyers of Utility Billing rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) El Dorado Utility Billing supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses manage customer charges accurately, monitor consumption patterns more closely, and bill based on actual usage, allowing teams to improve billing accuracy, reduce manual work, and maintain clearer oversight of utility operations. Billing & Invoicing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Metered Billing 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Reporting & Statistics 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Meter Data Management 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Transaction History 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Accounting 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. El Dorado Utility Billing 48 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Database Support: Supports common databases such as MySQL and Oracle - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Historical Reporting: Information, data and reports that are being tracked over time - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Mobile Access: Access software remotely via mobile devices - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Printing Services Integration: Outsource printing services to a third party - Rate Management: Track/optimize rates in relation to usage - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.0 (67) 4.0 Based on 67 reviews ## Pricing Value for money 4.3 (63) Free Trial Free Version Basic Software License $1,295 Flat Rate,One Time Monthly Subscription $95.00 Flat Rate,Per Month Value for money 4.3 (63) 4.3 Based on 63 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/)[ Elavon](https://www.capterra.com/p/183057/Elavon/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ Sensus BPM Online](https://www.capterra.com/p/156816/Sensus-BPM-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (75) 4.5 Based on 75 reviews ## User reviews Overall rating 4.3 Based on 78 reviews Filter by rating 5(35) 4(33) 3(8) 2(1) 1(1) Mentioned topic Sorted by most recent PC Pete C. Customer Service Utilities ### "Customer Service Rep." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2023 Pros Easy to use read and understand and most importantly 100% accuracy. Reasons for choosing El Dorado Utility Billing El Dorado has the most beneficial billing software and easy to use and plenty of report options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Steve C. General Manger Utilities ### "El Dorado Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2023 Has been great so far. \[sensitive content hidden\] has very helpful though the whole process. Pros ease of use, online billing partners. Customer service has been great so far. Cons Too new on the system, we are still learning . Reasons for choosing El Dorado Utility Billing \[sensitive content hidden\] our sales rep, gave honest answers to my questions for our needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EA Elizabeth A. District Clerk Secretary Utilities ### "Customer Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 12, 2022 Overall my experience with El Dorado has been positive. Exceptional Customer support is greatly appreciated! Pros The features that are most impactful are the billing components and how they integrate with our Meter software. Accurate information is now provided to our Customers and no more manual calculation of water usage is necessary. The cost factor for our small Water District was compelling. Customer service is outstanding, professional and responses are timely. Cons EDS does not integrate well with a Mac platform, so it requires a PC to use it. It is not a cloud-based platform so installation of the software must be onto a dedicated computer. Statement templates are not easily editable without contacting support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2022 Thank you for your positive feedback Elizabeth. As you mention El Dorado is a highly reliable billing system, the support staff is committed to our customers success. As for supporting the Mac we are releasing a browser based version that will support Mac in the next 60 days. ML Mary Lou C. City Secretary Government Administration ### "El Dorado could be my new best friend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2022 My experience has been great. I have worked with at least 4 different database pieces during my work experience and this one is my favorite. Pros This software is very easy to learn and I quickly found it has been designed well. Cons I had a little difficulty choosing the invoice format to match what my customers are used to seeing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 26, 2022 Mary Lou, Thank you for your feed back, customer input is valuable to us. Our team really enjoys working with you as well and glad to hear we are making a difference in simplifying your billing. JJ John J. General Manager Utilities ### "It's the only way to go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2022 I have saved a very large sum of money with the auto pay and online billing. Creative's partners charge the transaction fee on credit cards to the customer. In the past we paid for all transaction fees costing thousands. Pros Software is easy to use, affordable, and always growing to become usable in ways not thought of such as customer alert system. Cons I do not have a negative word to say. This is a great product. Well Rounded. Reasons for choosing El Dorado Utility Billing Expensive hand held reading and or radio reading equipment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 25, 2022 Thanks for the great feedback John. The team worked really hard on the new customer portal, and it's gotten excellent reviews. FG Fran G. VILLAGE CLERK/COLLECTOR Government Administration ### "Utility Billing Software that is easy to use at a very reasonable price" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2022 One of the features of this newer version, allows us to print a bill for people that have a credit balance. That was not possible before, and we have several customers who now pay a large amount on their account once or twice a year, and they can receive a bill each month showing how much of the credit was used and how much they have left. The customers love it! There are other features they have added which make this software a real bargain! Our experience has been awesome. Pros What initially attracted me to the software in 2007 was the price. We are a very small Village and could not afford software costing thousands of dollars. Once the features were explained and how to use them, the learning curve was very easy to accomplish. Cons I feel that the Help Manual for the software could use a LOT of work. I had to figure out myself how to use the newest version before I could show my co-worker how to use it. I typed out instructions for her, including each specific step, until she was able to master using it without my instructions in hand. Reasons for choosing El Dorado Utility Billing We did not consider any other software because the quotes were for software that was bloated with features we did not need, and the price was extremely high and we could not afford it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 21, 2022 Thank you, Fran for the review. Our goal is to provide an easy-to-use software application that is affordable for small to mid-size utility billers. We seem to have hit the mark with your needs. Also, regarding the help manual we are constantly updating it and have added many new use documents with pictures included to make it more functional. We are even doing video recordings, so all aspects of the system are documented. Please let us know how we can help. MB Margaret B. LCAM, Property Manager Recreational Facilities and Services ### "SLF ElDorado Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2022 El Dorado is a user friendly program that assists with the water/sewer billing of our company keeping track of our expenses and receivables Pros The software becomes user friendly the more it is used with the help of the great IT team that is on the ready with support Cons Some reports are not adaptable to the information that is requested by our auditors, we then need to run many reports to retrieve the needed information Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2022 Thank you for the review, Margaret we appreciate the feedback. Our support team takes pride in supporting our customers and we are always looking at adding new reports to make it easier to access historical data. We just released several new reports that may assist with your end of year accounting reviews. SS Susan S. Manager Management Consulting ### "Streamlined Utility Billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2022 From 1st contact with Peggy to the customer service help I get from \[SENSITIVE CONTENT\] I couldn't be happier. Everyone I dealt with at the company has been efficient, timely and very helpful. Pros We were reading the meters, recording by hand in a notebook, calculating different tiers and charges by hand each month for 162 homes. The process took 2.5 days. With El Dorado Utility Billing we now accomplish the process in less than one day. From reading the meters, entering into a hand-held device, transferring from device to computer, billing and creating invoices. Used to dread the electric billing cycle, now it is just another day. Cons There really isn't anything I don't like about the software or the company. They took the time to customize the software to fit our situation and have always been quick to respond when I needed assistance. Reasons for choosing El Dorado Utility Billing Cost effectiveness and the fact that the utility billing fit our company best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2022 Thank you, Susan, it's been a pleasure to work with you and take you through the journey of moving to a new billing platform a new streamlined process. As always if we can be of any help please reach out. LB Layne B. Admin. Utilities ### "Always amazed at the capabilities of the El Dorado Utility Billing " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 4, 2022 Pros The Reports that I need for the Board of Water Commissioner's Cons I do not have an answer. I am very satisfied with the software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 9, 2022 Layne thank you for the great feedback on our customer service and El Dorado product. Yes, the product does have a great deal of easy-to-use features that our customers can take advantage of. We really appreciate your being a customer and your business. If you need any help in the future, we are always available to assist. JP Jenny P. Accounting Assistant Utilities ### "Experiences with El Dorado Utility Billing" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 10, 2021 For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software. Pros Our agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate. Cons The thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming. Reasons for choosing El Dorado Utility Billing The\[SENSITIVE CONTENT\] at the time chose it because it was one of the few software's available in 2000; he was concerned with the switch to the new millennium and felt this one had what we needed for the transition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 14, 2021 Hello Jenny - We do appreciate your feedback but believe your reviewing a product from the year 2000 that is now over 20 years old. We offer a modern up to date web enabled utility billing system with advanced features not found in all-inclusive accounting system. Our strategy is to integrate with General Ledger systems and not try to displace it. We believe this may be a situation where the product was used for the wrong application and failure to invest new technology impacted the usability of the solution. We recommend our customers keep current on the new technology platforms so we can offer you the highest level of support. With our upgrade protection program our customers always receive software updates at No Charge allowing them to always have the current product and best in class support service. If your ever in the market again for a new utility billing solution we would be happy to show you what we offer today. [View all Reviews](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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