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Industry leading solution for small to mid size utilities. One platform that does it all - meter reading, billing, customer management and collections. Now is the time to migrate to a modern billing system. We offer a low cost subscription service with FREE upgrades unparalleled to anything in the industry. You will retain your existing data and transition to our platform in weeks. More feature rich then other products at a 3rd of the cost. Portal includes FREE messaging by email or SMS service.
Provider
Creative Technologies
Located In
United States
Foundation
1984
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Webinars, In Person, Documentation, Videos
Support
Chat, Email/Help Desk, Phone Support, Knowledge Base
Our typical customer bills between 300 and 3,000 meters. We focus on small to mid size municipalities and rural utility providers offering the best value in the market. Call us today for a free trial
Content Source: El Dorado Utility Billing
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Reviewers acknowledge the functionality and user-friendly interface of El Dorado Utility Billing's report generation features, noting the accuracy and flexibility of the reports, which are essential for their accounting needs. They appreciate the additional features and graphical interface in the new version, which enhances the overall utility of the software for generating various types of reports. Despite these positives, users express concerns about the lack of flexibility in custom reports, the difficulty in creating reports, and the confusing nature of some reports, which can hinder their reporting processes.
Users consistently praise El Dorado Utility Billing for its exceptional customer service, highlighting the professionalism and timely responses from the support team. They appreciate the west coast customer support, which fulfills their requests efficiently and addresses special issues with minimal cost. Many users express high satisfaction with the software and the customer service they receive, noting that the support team is helpful, responsive, and contributes significantly to their positive experience with the product.
Pros
There are other features they have added which make this software a real bargain. Our experience has been awesome.
The software is so easy to use and the team is super nice - always there to help you if you need it.
I love the program and don't think I could run my business without it. I have always experienced wonderful customer service from the wonderful people connected to this company.
Our product feedback is always welcomed and often addressed with the next version. We love all of the features of the billing software and would highly recommend the product and the company to others.
Cons
I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking.
The function of adding or removing fee and charges can be a very confusing task within the software. Perhaps these functions could be made easier to use.
Can't easily reprint copy of last billing. Randomly kicked out of program for no reason.
Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.
"Try it, You'll never look back!"
Overall: Our relationship with El Dorado has been a true friendship. Not just a vendor customer relationship. We honestly feel like they are part of our team, working towards our goals. They just feel like family.
Pros: The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds. We recently started our AMR program with Itron. El Dorado stepped up and had us running in minutes. The technical support during the transition was above reproach.
Cons: As a user for over 10 years now, we really don't miss much. Anytime we have found something we think we might like, one call and it's usually implemented very shortly. It's almost like having your own IT department!
Vendor Response
"Water utility software"
Overall: A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.
Pros: Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.
Cons: Tablet app should have an auto-transfer feature vs transferring the file.
Vendor Response
"Experiences with El Dorado Utility Billing"
Overall: For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software.
Pros: Our agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate.
Cons: The thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming.
Vendor Response
"El Dorado could be my new best friend!"
Overall: My experience has been great. I have worked with at least 4 different database pieces during my work experience and this one is my favorite.
Pros: This software is very easy to learn and I quickly found it has been designed well.
Cons: I had a little difficulty choosing the invoice format to match what my customers are used to seeing.
Vendor Response
"Customer Service Rep."
Pros: Easy to use read and understand and most importantly 100% accuracy.
