# El Dorado Utility Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is El Dorado Utility Billing the right Utility Billing solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/21260/Utility-Billing-Software/reviews --- El Dorado Utility Billing 4.3 (78) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of El Dorado Utility Billing Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews MB Margaret B LCAM, Property ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “El Dorado is a user friendly program that assists with the water/sewer billing of our company keeping track of our expenses and receivables“ May 5, 2022 MB Margaret B LCAM, Property ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Some reports are not adaptable to the information that is requested by our auditors, we then need to run many reports to retrieve the needed information“ May 5, 2022 FG Fran G VILLAGE CLERK/COLLECTORGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “One of the features of this newer version, allows us to print a bill for people that have a credit balance. “ June 9, 2022 RC Renee C Office AdministratorUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “The function of adding or removing fee and charges can be a very confusing task within the software.“ October 6, 2020 EA Elizabeth A District Clerk SecretaryUtilities, Self-employedUsed the software for: 6-12 months. “The features that are most impactful are the billing components and how they integrate with our Meter software. “ September 12, 2022 CK Carol K City Clerk / TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The manual ugh!“ October 7, 2020 MC Mary Lou C City SecretaryGovernment Administration, Self-employedUsed the software for: Less than 6 months. “I have worked with at least 4 different database pieces during my work experience and this one is my favorite.“ July 22, 2022 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James H. General Manager Utilities Used the software for: 2+ years ### "Try it, You'll never look back!" September 28, 2020 5.0 Our relationship with El Dorado has been a true friendship. Not just a vendor customer relationship. We honestly feel like they are part of our team, working towards our goals. They just feel like family. Pros The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds. We recently started our AMR program with Itron. El Dorado stepped up and had us running in minutes. The technical support during the transition was above reproach. Cons As a user for over 10 years now, we really don't miss much. Anytime we have found something we think we might like, one call and it's usually implemented very shortly. It's almost like having your own IT department! Reason for choosing El Dorado Utility Billing El Dorado wasn't the cheapest or the most full featured. I just got the vibe that they were as interested in my business as I was. I'm so glad I stayed with my gut feeling. It has been very rewarding! Switched from [inHANCE](https://www.capterra.com/p/176375/inHANCE/) the program did not allow us access to our own information. Every time you wanted to take a look at some of your data it was another tech support call and another fee. Review Source Response from Creative Technologies October 9, 2020 Thanks for the 10 out of 10 review Jim its been great serving you ! MB Michael B. President Utilities Used the software for: 1-2 years ### "Water utility software" February 25, 2020 5.0 A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts. Pros Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature. Cons Tablet app should have an auto-transfer feature vs transferring the file. Reason for choosing El Dorado Utility Billing Best GUI interface, best price, best support which all started with top tier sales! \[SENSITIVE CONTENT HIDDEN\] are the best! Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks did not meet the needs of a utility Review Source Response from Creative Technologies February 27, 2020 Hi Michael - Thanks for your feedback. We are expanding the feature / functionality of our EasyReader mobile add and will be enhancing it to add a auto file transfer function, picture taking, GPS mapping and driving directions to the service address. Our sales team will reach out to review it with you. JP Jenny P. Accounting Assistant Utilities Used the software for: 2+ years ### "Experiences with El Dorado Utility Billing" December 10, 2021 3.0 For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software. Pros Our agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate. Cons The thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming. Reason for choosing El Dorado Utility Billing The\[SENSITIVE CONTENT\] at the time chose it because it was one of the few software's available in 2000; he was concerned with the switch to the new millennium and felt this one had what we needed for the transition. Review Source Response from Creative Technologies December 14, 2021 Hello Jenny - We do appreciate your feedback but believe your reviewing a product from the year 2000 that is now over 20 years old. We offer a modern up to date web enabled utility billing system with advanced features not found in all-inclusive accounting system. Our strategy is to integrate with General Ledger systems and not try to displace it. We believe this may be a situation where the product was used for the wrong application and failure to invest new technology impacted the usability of the solution. We recommend our customers keep current on the new technology platforms so we can offer you the highest level of support. With our upgrade protection program our customers always receive software updates at No Charge allowing them to always have the current product and best in class support service. If your ever in the market again for a new utility billing solution we would be happy to show you what we offer today. MLC Mary Lou C. City Secretary Government Administration Used the software for: Less than 6 months ### "El Dorado could be my new best friend!" July 22, 2022 5.0 My experience has been great. I have worked with at least 4 different database pieces during my work experience and this one is my favorite. Pros This software is very easy to learn and I quickly found it has been designed well. Cons I had a little difficulty choosing the invoice format to match what my customers are used to seeing. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were forced to make the switch due to difficulties in the field with our meter reading software. Review Source Response from Creative Technologies July 26, 2022 Mary Lou, Thank you for your feed back, customer input is valuable to us. Our team really enjoys working with you as well and glad to hear we are making a difference in simplifying your billing. JJ John J. General Manager Utilities Used the software for: 2+ years ### "It's the only way to go!" July 22, 2022 5.0 I have saved a very large sum of money with the auto pay and online billing. Creative's partners charge the transaction fee on credit cards to the customer. In the past we paid for all transaction fees costing thousands. Pros Software is easy to use, affordable, and always growing to become usable in ways not thought of such as customer alert system. Cons I do not have a negative word to say. This is a great product. Well Rounded. Reason for choosing El Dorado Utility Billing Expensive hand held reading and or radio reading equipment. Review Source Response from Creative Technologies July 25, 2022 Thanks for the great feedback John. The team worked really hard on the new customer portal, and it's gotten excellent reviews. SD Sara D. Finance Mgr Utilities Used the software for: 6-12 months ### "Poor software developers" April 5, 2021 1.0 I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking. There also fees every time you turn around for things that should be pretty standard. Pros The system, at its most basic, is simple for users. However, when an admin asks for updates they are in over their head. They make a lot of assumptions that create problems. Actually, the best part of this software is the payment processing partner - Invoice Cloud is great. Cons Be very clear about your database assumptions. Again they will make recommendations that could cause downstream problems. Also, you want to make certain the features are functional. We bought based on features that have not yet been released and they have no date for release. Their reporting is limited. They represent it is really user-friendly - you will find if you know data it is highly restrictive. Also their cloud-based solution is not cloud-based it downloads information to hard drives and restricts features for more than one users - again an example of poor development. Reason for choosing El Dorado Utility Billing Based on the marketing demo it looked like a user-friendly product that allowed for some customizable features. Unfortunately, their team doesn't understand programming and they created a kludge and it is a bit of a mess. Review Source Response from Creative Technologies May 8, 2021 Sara, we always appreciate customer feedback and as long as your a customer we will support you. We know making a move to a new billing system is complex and there could be a learning curve but as you state the application is very easy to use. We are always willing to spend more time with you on training and helping you get your arms around automating your meter reading and billing procedures. Rest assured there is no data no your hard drive it's all stored in a secure cloud server. We are also glad to hear you feel our integration with the Invoice Cloud portal is great, our developers working hand and hand with the Invoice Cloud team to offer a unique and easy to use solution. We are always here to assist and make your 100% happy. FG Fran G. VILLAGE CLERK/COLLECTOR Government Administration Used the software for: 2+ years ### "Utility Billing Software that is easy to use at a very reasonable price" June 9, 2022 5.0 One of the features of this newer version, allows us to print a bill for people that have a credit balance. That was not possible before, and we have several customers who now pay a large amount on their account once or twice a year, and they can receive a bill each month showing how much of the credit was used and how much they have left. The customers love it! There are other features they have added which make this software a real bargain! Our experience has been awesome. Pros What initially attracted me to the software in 2007 was the price. We are a very small Village and could not afford software costing thousands of dollars. Once the features were explained and how to use them, the learning curve was very easy to accomplish. Cons I feel that the Help Manual for the software could use a LOT of work. I had to figure out myself how to use the newest version before I could show my co-worker how to use it. I typed out instructions for her, including each specific step, until she was able to master using it without my instructions in hand. Reason for choosing El Dorado Utility Billing We did not consider any other software because the quotes were for software that was bloated with features we did not need, and the price was extremely high and we could not afford it. Review Source Response from Creative Technologies June 21, 2022 Thank you, Fran for the review. Our goal is to provide an easy-to-use software application that is affordable for small to mid-size utility billers. We seem to have hit the mark with your needs. Also, regarding the help manual we are constantly updating it and have added many new use documents with pictures included to make it more functional. We are even doing video recordings, so all aspects of the system are documented. Please let us know how we can help. SS Susan S. Manager Management Consulting Used the software for: 2+ years ### "Streamlined Utility Billing" March 3, 2022 5.0 From 1st contact with Peggy to the customer service help I get from \[SENSITIVE CONTENT\] I couldn't be happier. Everyone I dealt with at the company has been efficient, timely and very helpful. Pros We were reading the meters, recording by hand in a notebook, calculating different tiers and charges by hand each month for 162 homes. The process took 2.5 days. With El Dorado Utility Billing we now accomplish the process in less than one day. From reading the meters, entering into a hand-held device, transferring from device to computer, billing and creating invoices. Used to dread the electric billing cycle, now it is just another day. Cons There really isn't anything I don't like about the software or the company. They took the time to customize the software to fit our situation and have always been quick to respond when I needed assistance. Reason for choosing El Dorado Utility Billing Cost effectiveness and the fact that the utility billing fit our company best. Review Source Response from Creative Technologies March 7, 2022 Thank you, Susan, it's been a pleasure to work with you and take you through the journey of moving to a new billing platform a new streamlined process. As always if we can be of any help please reach out. PC Pete C. Customer Service Utilities Used the software for: 2+ years ### "Customer Service Rep." January 25, 2023 5.0 Pros Easy to use read and understand and most importantly 100% accuracy. Reason for choosing El Dorado Utility Billing El Dorado has the most beneficial billing software and easy to use and plenty of report options. Review Source MB Margaret B. LCAM, Property Manager Recreational Facilities and Services Used the software for: 2+ years ### "SLF ElDorado Software" May 5, 2022 5.0 El Dorado is a user friendly program that assists with the water/sewer billing of our company keeping track of our expenses and receivables Pros The software becomes user friendly the more it is used with the help of the great IT team that is on the ready with support Cons Some reports are not adaptable to the information that is requested by our auditors, we then need to run many reports to retrieve the needed information Review Source Response from Creative Technologies May 6, 2022 Thank you for the review, Margaret we appreciate the feedback. Our support team takes pride in supporting our customers and we are always looking at adding new reports to make it easier to access historical data. We just released several new reports that may assist with your end of year accounting reviews. LF Linda F. Town Clerk Utilities Used the software for: 2+ years ### "Water Billing" October 9, 2020 5.0 The few problems I have encountered have been easily solved over the phone and did not take all day to accomplish. We even went from manually reading meters to radio read meters. The process to use this new function was easy and I felt that the company totally had me back with support. Pros This software is easy to use and understand. Reporting is easy to achieve. Cons I don't have a problem with any area of this software. Reason for choosing El Dorado Utility Billing Was already in place when I was hired. Review Source Response from Creative Technologies October 12, 2020 Linda thank you do much for the 10 out of 10 review. The team always enjoys working with you. TT Tim T. General Manager Utilities Used the software for: 2+ years ### "Billing software review" March 20, 2017 4.0 Our experience in transitioning to your billing software has been good. The one thing that would really make it better is to be able to have more flexibility in generating custom reports. We tend to open the database with MS Access to generate custom reports. Pros We are not limited on the number of accounts we can create. Our previous billing software was limited with stepped pricing if we needed more account numbers. Cons Custom reports within El Dorado are not as flexible as we need them to be. Review Source Response from Creative Technologies March 20, 2017 Tim appreciate the feedback, we are always looking at ways to make the product better one of the items is on our list for our next release due out this year is to enhance the custom report features so stay tuned more innovation coming down the road... DM Daniel M. Asset Specialist Utilities Used the software for: 1-2 years ### "Review" October 6, 2020 4.0 Great. Takes a lot of stress off knowing El Dorado is watching out for our utility billing. Pros Great to use for its functionality for billing purposes. Gets the job done with ease on our the leadership team. Cons Cost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users. Review Source Response from Creative Technologies October 7, 2020 Hello Daniel - We appreciate the review and feedback and high ranking on our overall quality, customer support and ease of use. If your ever in need of training or have questions on the functionality please reach out - we have a fulltime helpdesk available to assist with any questions that you may have. LB Lou B. Town Clerk/Treasurer Government Administration Used the software for: 6-12 months ### ""It was the best of times, it was the worst of times."" February 11, 2020 4.0 Pros Collecting all the information and being able to report back monthly for billing for our small town. Very impressed that if the internet is down, this software keeps going. Appreciate the time that the I.T. person takes to assist (used him a lot in the early days, but not as much now). Cons Printing receipts is impossible. The system shuts down, but able to get back on-line very easily. Reason for choosing El Dorado Utility Billing This was already here when I arrived last year. Review Source Response from Creative Technologies February 15, 2020 Hello Lou, Thank you for the great feedback and glad the El Dorado application is working well for you. We recently found a problem with the Microsoft web printing interface for receipts and have a quick fix. Our support team will be reaching out to you to make this update. KH Keith H. President Utilities Used the software for: 1-2 years ### "IWM,Inc" February 20, 2020 4.0 Pros the partnership with invoice cloud. Creative tech fir printing and mailing. Cons Business status page. Can not export today's payments to excel. Not able to switch between two account numbers with out reentering account#. EX: 100000 to 100000.01 Review Source Response from Creative Technologies February 21, 2020 Hi Keith - Thanks for your feedback and your business. We absolutely can export the daily payments to excel. Our team will be reaching out to show you how it works and answer your questions on the account number search. JH Jim H. Village Trustee Government Administration Used the software for: 6-12 months ### "Good software at a good price " September 26, 2020 4.0 After installation was completed everything has been running well. I felt like some charges weren't discussed before the purchase, specifically regarding online pay. Granted, I didn't ask these questions until after the purchase but it would have been better to be presented with this information before purchase. Overall the cost is great, we halved our annual support services costs and it enables us to do ACH payments without any charge from El Dorado. Pros The cost was much lower than our current software and lower than other options we were looking at. Cons Customer service with setting it up was difficult. Our small town has one employee and works mornings only four days a week. The time zone difference between central and pacific left only a short time frame to troubleshoot issues with installation. It seems like the only had one person dedicated to setting it up so if she was busy we had to wait. Reason for choosing El Dorado Utility Billing Very low cost, other good municipal references in the state of illinois. Review Source Response from Creative Technologies October 7, 2020 Jim - Thanks for the feedback we certainly try to give the best value for the money and it seems like you shopped around and found our pricing model to be spot on. I am glad your taking advantage of our online customer portal to process ACH and CC payments. We find this is a #1 driver of new technology upgrades. LS LIZZETTE S. CLERK/TREASURE Utilities Used the software for: 2+ years ### "TOWN OF FOUNTAIN HILL" August 4, 2016 4.0 WHEN I TOOK OVER THIS JOB I HAD NO EXPERIENCE AND NO ONE TO TEACH ME. THE TECH STEVE WAS SO PATIENCE AND HELPFUL WALKING ME THROUGH AND EXPLAINING TO THIS POOR BRAIN CAUSE I WAS TOTALLY KINDERGARTEN LEVEL. I TOTAL LOVE STEVE TO BAD HE'S IN CALIF. OR SOMEWHERE BESIDE HERE. BIG THANKS TO THE PROGRAM FOR THE EASE OF THE SYSTEM Pros ALL LISTED AND DIRECTIONS SO EASY TO FOLLOW Cons NOTHING Review Source Response from Creative Technologies August 4, 2016 Thanks for the kind words on Steve's support Lizzette. We appreciate your business ! VN VICKIE N. Office Clerk Facilities Services Used the software for: 2+ years ### "QUICK AND EASY SOFTWARE!!" March 21, 2017 4.0 THIS SOFTWARE HAS BEEN EXCELLENT FOR OUR USES AT THE OFFICE. I AM NOT THE MOST COMPUTER SAVVY PERSON FOR SURE, BUT THIS HAS BEEN RELATIVELY EASY TO USE. I WOULD RECOMMEND THIS PROGRAM TO ANYONE. STAFF IS VERY HELPFUL WHEN I HAVE A PROBLEM OR DO NOT UNDERSTAND SOMETHING. THIS PROGRAM HELPS OUR OFFICE RUN MUCH SMOOTHER! Pros Easy to use. Review Source Response from Creative Technologies March 21, 2017 Thanks Vickie we always enjoy working with you and supporting your water billing needs. PS Patricia S. Secretary/Treasurer Utilities Used the software for: 2+ years ### "Have used ElDorado software for 20+ years, and selected them when we were ready for new software." May 9, 2017 4.0 Pros Easily adjusted the program to suit our needs and the billing format that our customers were most used to Cons Have have several technical issues, but their tech support is readily available and easy to work with Review Source Response from Creative Technologies May 10, 2017 Patricia - thanks for your 20 + years of loyalty to El Dorado. We are always here to help on any product questions. KB Kim B. Clerk Government Administration Used the software for: 2+ years ### "Would recommend this software" October 5, 2020 4.0 Overall this has been a great fit for us. I would recommend this software to any entity doing utility billing!! Pros For the most part I can do everything I need to do to bill our customers for electric, sewer, garbage, and water. Cons I have some customers that have more than one account. When I am entering payments, I would love it if I could just hit the next arrow to get to their next account. Currently I have to retype the whole next account #. Reason for choosing El Dorado Utility Billing It seemed to most closely match our needs for a reasonable price. Review Source Response from Creative Technologies October 6, 2020 Kim thanks for the positive feedback on the software and the 5 stars on our customer service. You actually can scroll to the next account for the same customer if you search by name. If your searching by account number it will go to the next number in the logical sequence. We would be happy to show you how to do this if you need help. DH Debra H. Secretary/Treasurer Utilities Used the software for: 2+ years ### "Review from Franklin Township Municipal Authority" August 24, 2016 5.0 Over the phone tech support was wonderful. Operator entered our program and I watched while they adjusted items that needed adjusted. Software worked perfectly after adjustments were made. Pros Easy to use Cons Nothing Review Source Response from Creative Technologies August 24, 2016 Debra, Thank you for the excellent feedback on our customer support we appreciate your business. CP Christina P. Bookkeeper/ Office Manager Utilities Used the software for: 2+ years ### "Good for our Small Water Company" March 14, 2019 4.0 This is a good software for our small company If we were larger it would be necessary for them to teach us to use the reporting function. Pros Easy to add customers and and navigate through the readings, payments and billing. We are a small company so it is great for our needs. I taught myself the software when I started with the company. Cons I do not like the report section. It should be easier to create a custom report for my needs, instead I run several reports and take what I need from each to make on own. Some reports are just too confusing. Review Source Response from Creative Technologies March 15, 2019 Thanks for the review and feed back Christina, we can certainly give you a training on our reports. We have over 50 report options I am sure we can find one that meets your needs. DR David R. Operator Used the software for: ### "SUgar Grove, VA" January 4, 2011 4.0 For the price it's close to fair. Still room for improvement. WHen designing a program get the utilities involved. Pros FAst.Alot of options for customer classification. A good glossary. I like the customer search feature. Rate table calculator. Cons I miss the build your own report that the old version had. There is alot of options that most small utilities will never use. If the program could be bought like a shopping cart and add the options you want and have a price on each feature.. now that would awesome. The HP hand held could have a little better support. Program needs a "no charge" option for accounts that are not billed. Review Source Response from Creative Technologies January 4, 2011 David - thanks for your response. Our new version El Dorado 7 does include a report builder and many more features and options for utility billers. We offer system support and training to ensure our customers are able to make the most of their software investment. DP Diane P. CFO Used the software for: ### "Water Company Billing" December 9, 2010 5.0 Highly recommend this software product Pros Our company provides billing services for a small water company. They asked us to do research for a new software to replace their Quickbooks billing system. The sales rep and tech support at Creative Technologies bent over backwards to provide us with a demo and all of the information that we requested. We have found the El Dorado software to be very user friendly and the support is excellent. We had Creative Technologies import the history data for several years back for all of the accounts. This has been of great use to the Water Company. Cons We have no complaints Review Source Response from Creative Technologies December 9, 2010 Thanks Diane - It's always a pleasure to work with you and your company. Creative Technologies General Manager SP Stephen P. VP Used the software for: ### "Great Afordable Utility Billing Solution " July 24, 2009 5.0 10 out of 10 Pros We recently installed the El Dorado Utility billing solution and found the installation to be very easy and straight forward. The product is feature rich and exceeds our requirements. The software provides a simple interface and the reports are excellent. Cons Would like to see integration with Yardi which I understand is being worked on. Review Source Response from Creative Technologies January 14, 2010 We at Creative Technologies value the feedback from our customers. We helped Westside automate their utility billing saving them time, money and improving customer satisfaction. Talk to a Capterra advisor for free and get results within 15 minutes.