--- title: "ManageEngine OpManager MSP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManageEngine OpManager MSP Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ManageEngine OpManager MSP Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine OpManager MSP ## What is ManageEngine OpManager MSP? OpManager MSP is a comprehensive network management software specially crafted for MSPs. It enables MSPs to proactively monitor the performance, health, and availability of their clients networks. It enables managed service providers to start managing their clients/customers networks from a single, central platform. With customer segmentation and advanced user management features, MSPs can easily monitor and manage their customers' networks remotely. ## What is ManageEngine OpManager MSP used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Network Monitoring](https://www.capterra.com/network-monitoring-software/)[Network Management](https://www.capterra.com/network-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 76 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Network Monitoring / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Managed Service Providers (MSP) / 2026 - Network Monitoring / 2026 - Server Monitoring / 2026 Do you work for ManageEngine OpManager MSP?[Manage this product listing](https://www.g2.com/products/manageengine-manageengine-opmanager-msp/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ManageEngine OpManager MSP 4.4 (75) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price Contact vendor Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (75) Ease Of Use 4.0 (253) Value For Money 4.8 (49) Value For Money 3.9 (239) Customer Service 4.7 (73) Customer Service 3.9 (242) ## ManageEngine OpManager MSP alternatives [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (204)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (399)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/alternatives/) ## FAQs about ManageEngine OpManager MSP Overview ### What problems does ManageEngine OpManager MSP solve? ManageEngine OpManager MSP solves fragmented multi-client network monitoring, delayed outage detection, and manual troubleshooting by centralizing tenant-specific device health, bandwidth, latency, and alert data. Managed service providers, network operations teams, and support technicians use it to identify ISP or infrastructure issues early, automate common remediation, and deliver client-specific reports and SLA tracking. Answer based on 51 reviews Overview ### Which roles and teams benefit most from ManageEngine OpManager MSP? ManageEngine OpManager MSP is most used by IT, network, systems, platform, and SOC engineers who monitor infrastructure health, investigate alerts, and manage client environments. Operations and project managers track service delivery and issue resolution, while IT leaders and executives review dashboards to oversee availability, capacity, and operational performance. Answer based on 75 reviews Overview ### What company size and industries is ManageEngine OpManager MSP built for? ManageEngine OpManager MSP is built for midsize customer service and technical support teams, with Information Technology and Services leading reviewer industries at 17%. Its catalog audience includes customer service representatives, specialists, and managers, plus technical support specialists and managers. Reviewers also include small businesses (35%), enterprises (23%), Higher Education (16%), and Retail (8%). Answer based on 75 reviews Features and Usability ### What are the key features of ManageEngine OpManager MSP? ManageEngine OpManager MSP includes core multi-tenant network monitoring for segregated client environments, real-time performance and bandwidth monitoring, and threshold-based alerts with escalation policies. Differentiating features include client-specific customizable dashboards, device auto-discovery and network mapping, plus scheduled reports for uptime, availability, and service-level reviews. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does ManageEngine OpManager MSP integrate with? ManageEngine OpManager MSP integrates with five third-party tools: IPAM for address management; ManageEngine Log360 for log analysis; ManageEngine NetFlow Analyzer for traffic monitoring; ManageEngine Network Configuration Manager for configuration oversight; and ManageEngine ServiceDesk Plus MSP for service management and ticket handling. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does ManageEngine OpManager MSP offer? ManageEngine OpManager MSP provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, scheduled instruction, self-paced reference, and recorded walkthroughs for teams getting started with the product. Answer based on 1 reviews Getting Started and Support ### What customer support options does ManageEngine OpManager MSP offer? ManageEngine OpManager MSP provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available here, so user experience with response times, helpfulness, or common frustrations cannot be assessed from the provided catalog data. Features and Usability ### How well does it monitor network performance in real time? ManageEngine OpManager MSP provides real-time performance monitoring that helps service providers identify network issues before client outages. MSP teams value threshold alerts, latency and packet-loss tracking, automated responses, and tenant-specific escalation rules. During heavy traffic or maintenance, some users encounter delayed counters, less flexible polling intervals, or temporary synchronization and alert-timing issues. Answer based on 33 reviews Features and Usability ### How does it manage multiple client networks? ManageEngine OpManager MSP centralizes multi-client network monitoring while keeping each tenant’s devices, alerts, dashboards, and reports separate. Managed service providers value remote visibility, client-specific thresholds, device grouping, and role-based access across diverse environments. Some teams find multi-client alert setup time-consuming, while certain integrations, live graphs, and advanced diagnostics may need extra configuration. Answer based on 29 reviews ## Features AI summary Based on 1,987 Managed Service Providers (MSP) reviews Capterra data shows that buyers of Managed Service Providers (MSP) rank the following features as their top priorities: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) ManageEngine OpManager MSP supports all three features reviewers rate most highly: **Remote Access/Control**, **Server Monitoring**, and **Remote Monitoring & Management**. Together, these capabilities help businesses oversee distributed systems, resolve issues from a distance, and keep servers and client environments running reliably, allowing teams to respond faster and maintain service quality across accounts. Remote Access/Control 4.7 (27) 96.30% of 27 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Server Monitoring 4.6 (25) 104.00% of 25 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Remote Monitoring & Management 4.8 (36) 102.78% of 36 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Alerts/Notifications 4.6 (46) 100.00% of 46 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 4.6 (33) 103.03% of 33 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Performance Metrics 4.6 (29) 100.00% of 29 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. ManageEngine OpManager MSP 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Build Automation: Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Capacity Planning: Determine and plan production capacity based on changing demands - Change Management: Track and monitor efficient handling of all changes/transitions - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Database Monitoring: Analyze the performance of Databases - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Downtime Tracking: Track unplanned equipment or network failures - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Incident Mapping: Track and visualize the location of incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Device Support: Support multiple types of devices - Multi-Location Monitoring: Monitor networks, websites, or other assets across multiple locations - Network Analysis: Run tests on a network to find the root cause of network issues - Network Mapping: Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Provisioning: Set up and configure network resources to make them accessible for authorized users, devices and servers - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines - Virtualization: Create a virtual version of operating systems, storage devices, or computer network resources - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.7 (75) 4.7 Based on 75 reviews ## Pricing Value for money 4.8 (49) Free Trial Subscription Starts at $795. Perpetual Starts at $1995. Value for money 4.8 (49) 4.8 Based on 49 reviews ## Integrations [ ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)[ ManageEngine NetFlow Analyzer](https://www.capterra.com/p/172324/NetFlow-Analyzer/)[ ManageEngine Log360](https://www.capterra.com/p/175185/Log360/)[ ManageEngine ServiceDesk Plus MSP](https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/)[ IPAM](https://www.capterra.com/p/104049/IPAM/) ## Support, customer service and training options Customer Service 4.7 (73) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (73) 4.7 Based on 73 reviews ## User reviews Overall rating 4.4 Based on 76 reviews Filter by rating Counts reflect reviews available in this feed. 5(34) 4(39) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Mohamed M. Senior Manager IT Used the software for: 1-3 years ### "Easy to Configure and Manage at an Affordable Price" 4.5 November 5, 2026 We use it to monitor Performance of Servers, Monitor LAN, Internet traffic using NETFLOW, and NCP to manage backup of network devices. Pros Easy to configure and Manage. Affordable. Cons Nothing to dislike. Maybe the version updates can be made automatic, similar to Windows updates. Manual upgrade is inconvenient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Suraj K. SR SYSTEM ENGINEEER Used the software for: 1-3 years ### "Reliable and Centralized Infrastructure Monitoring for MSPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 12, 2026 Overall, my experience with ManageEngine OpManager MSP has been very positive. It provides a centralized and user-friendly platform for monitoring network devices, servers, applications, and other infrastructure across multiple customer environments. The alerting, dashboards, reporting, and performance monitoring features make it easier to identify issues and respond quickly. There is a learning curve for some advanced configurations, but once everything is set up, the platform is reliable and helps reduce manual monitoring effort. Overall, I would recommend OpManager MSP to MSP teams looking for a centralized and scalable infrastructure monitoring solution. Pros What I like most about ManageEngine OpManager MSP is the centralized monitoring it provides for multiple customer environments. It gives good visibility into network devices, servers, applications, and overall infrastructure health from a single dashboard. The alerting and reporting features are also useful for quickly identifying issues and taking action before they become major problems. Overall, it makes day-to-day infrastructure monitoring easier and reduces the need to manage different monitoring tools separately. Cons The main thing I like least about OpManager MSP is that some advanced configurations and monitoring options can take time to understand and set up. The interface has a lot of features, which is useful, but it can feel a little overwhelming at first. Some reports and dashboards could also be more flexible and easier to customize. Overall, these are minor issues compared to the overall functionality of the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer NOC Used the software for: 1-3 years ### "Comprehensive Network Monitoring for MSPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 My overall experience with ManageEngine OpManager MSP has been positive. The platform provides a comprehensive and reliable solution for monitoring and managing multiple customer networks from a single console. Its centralized visibility, proactive alerting, and multi-tenant capabilities make it particularly valuable for managed service providers that need to oversee diverse client environments efficiently. Pros Proactive alerting and fault management, which helps identify and resolve issues before they impact customers. Cons Reporting customization limitations – Although reporting is comprehensive, creating highly customized reports can sometimes be less intuitive than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: I used a free trial ### "MBS ManageEngine Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 It’s one of the least complicated monitoring tools in the industry and has a very useful AI capability to help with efficiency Pros Ease of use. Not really complicated to use but it has a lot of information to navigate through and understand Cons A lot of information to navigate through and understand which might be a bit of a nickel but it’s not a hustle Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Support Engineer Used the software for: 1-3 years ### "Tools Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2026 Overall experience is good as we are managing multiple customer with lot of tenants and servers. Its easy to use and good solution for MSP partners Pros Ease of use and Good for multiple customer environment. Light weight software to manage multiple customers Cons Need more flexibility in terms of customization. As some of the feature and customization limited to probe, we should get more option in centralized console Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Area Manager Used the software for: Less than 1 year ### "Helped boost our client retention" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2025 OpManager MSP enhances my service delivery in the provision of managed services. I now spend less time switching between multiple applications and spend more of my time on performance metrics and even prevention strategies. Pros One aspect that I mostly like is the ability to schedule the automated generation of reports to specific clients. It helps me establish transparency between my team and our customers and how I can assign specific views to customers would prove as a value and customers will feel confident during the monthly review session. Cons One functional issue is that some of them are not synchronized in real-time concerning other related log data points. I realized that when monitoring the endpoints with high traffic volumes, there are irregularities in the performance history graphs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR ruchita R. Senior executive Used the software for: 1-3 years ### "Awesome product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 24, 2025 It is a great product for monitoring data utlization availibility with given threshold we can do proactive ani reactive monitoring Pros Infra monitoring nd network devices it is the nice tool we hve used and still using for monitirung devices Cons Netflow we need to.upgrde our msp op manager so will get to know netflow manager for monitoring devices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Spitalska L. Data Center Operator Used the software for: 1-3 years ### "Makes it easier to troubleshoot network problems from multiple sites" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 24, 2025 Pros The Manage Engine OpManager MSP is ideal for network monitoring since it allows one to monitor issues before they complicate by offering a broad variety of solutions. It assists in the control of many connected client networks, with continuous monitoring and the capability to alert when there is an issue that requires intervention. Cons Sometimes I have had to wait for a while to receive notifications on real-time alerts. It takes quite some time at moments to prompt alerts of the network events meaning that during critical emergent incidents diagnosis may be slowed down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kuang T. Asst. Manger Sales Used the software for: 1-3 years ### "Offers excellent visibility into my client’s network performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2025 Pros I like especially one feature in this OpManager MSP and that is the degree of the performance review offered to aid in monitoring the performance. It enables me monitor networks’ status of various clients in real time hence giving me an advantage when it comes to timely detection on potential downtimes. Cons A downside is that there is sometimes a delay when auto-populating the fields in SQL View Map. Several times when adding new devices or networks, it may take some considerable amount of time to auto detect and create categories. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Michelle C. Technician Used the software for: 1-3 years ### "Offers a systematic and well-arranged approach of segmenting the clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 23, 2025 Pros The approach OpManager MSP adopts in terms of specifying performance thresholds, notification profile and escalation chain per tenant makes it impossible for issues to go unnoticed. I can restore the faulty server anywhere between a few minutes of the downtime being noticed. Cons It seems occasional failure when applying configuration backups between multiple clients due to slight difference in the device firmware version. It does not alert you to any incompatibilities and this led to trial and error repeatedly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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