--- title: "ManageEngine OpManager MSP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManageEngine OpManager MSP Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/" page_type: "product" language: "en" --- # ManageEngine OpManager MSP Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine OpManager MSP ## What is ManageEngine OpManager MSP? OpManager MSP is a comprehensive network management software specially crafted for MSPs. It enables MSPs to proactively monitor the performance, health, and availability of their clients networks. It enables managed service providers to start managing their clients/customers networks from a single, central platform. With customer segmentation and advanced user management features, MSPs can easily monitor and manage their customers' networks remotely. ## What is ManageEngine OpManager MSP used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Network Monitoring](https://www.capterra.com/network-monitoring-software/)[Network Management](https://www.capterra.com/network-management-software/) Recognitions Shortlist Overall rating Based on 74 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Network Monitoring / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Managed Service Providers (MSP) / 2026 - Network Monitoring / 2026 - Server Monitoring / 2026 ## ManageEngine OpManager MSP alternatives Highest Rated [4.7 (365)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (201)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/alternatives/) ## FAQs about ManageEngine OpManager MSP Overview ### Which roles and teams benefit most from ManageEngine OpManager MSP? ManageEngine OpManager MSP is most used by IT administrators, systems and cloud engineers, and operations managers who need centralized network monitoring, performance tracking, and faster incident response across client environments. Project and business leaders use it to maintain service visibility, support uptime goals, and improve coordination between technical teams and stakeholders. Answer based on 73 reviews Overview ### What company size and industries is ManageEngine OpManager MSP built for? ManageEngine OpManager MSP is built for midsize businesses, which make up 44% of reviewers, especially in Information Technology and Services at 18%. It also serves small businesses at 34% and enterprises at 22%, with additional adoption in Higher Education at 16% and Retail at 8%. Answer based on 73 reviews Features and Usability ### What are the key features of ManageEngine OpManager MSP? ManageEngine OpManager MSP includes core network monitoring features like real-time performance monitoring, bandwidth monitoring, threshold-based alerts, and automated escalation. Differentiators include multi-tenant management, client-wise dashboards, customer segmentation, device auto discovery, and customizable reporting with scheduled report delivery, helping MSPs manage separate client environments from one console. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does ManageEngine OpManager MSP integrate with? ManageEngine OpManager MSP integrates with IPAM, ManageEngine Log360, ManageEngine NetFlow Analyzer, ManageEngine Network Configuration Manager, ManageEngine ServiceDesk Plus MSP, and ServiceDesk. These connections center on network monitoring, log management, traffic analysis, configuration management, and IT service desk workflows across the broader ManageEngine ecosystem. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does ManageEngine OpManager MSP offer? ManageEngine OpManager MSP provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, and documentation and videos offer self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does ManageEngine OpManager MSP offer? ManageEngine OpManager MSP provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support materials are organized across self-service and direct contact options, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. Features and Usability ### How well does it handle performance monitoring in real time? ManageEngine OpManager MSP gives MSP teams strong real-time performance monitoring across client networks, servers, and applications. Many users value fast alerts, threshold settings, automation, and multi-site visibility for catching issues early, though some report slower polling, delayed counters, and monitoring lag during heavy traffic or maintenance periods. Answer based on 33 reviews Features and Usability ### How good is it for managing multiple client networks? ManageEngine OpManager MSP works well for managing multiple client networks from one interface with clear tenant separation. MSPs and support teams often value customer-specific dashboards, remote monitoring, device segmentation, and broad vendor coverage, though some mention setup complexity, limited localization, mapping gaps, and extra work for certain firewall integrations. Answer based on 29 reviews Features and Usability ### How well does it handle alerts for multiple clients? ManageEngine OpManager MSP supports client-specific alerting with thresholds, escalation rules, and notification settings that help MSP teams respond faster. Many users like the ability to separate alerts by customer and automate responses, but others mention false positives, repeated notifications, setup effort, and delayed SNMP or high-traffic alert delivery. Answer based on 27 reviews ## Features AI summary Based on 1,958 Managed Service Providers (MSP) reviews Capterra reviewers point to these as the top priorities when choosing Managed Service Providers (MSP) software: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) ManageEngine OpManager MSP supports all three features buyers rate most highly: **Remote Access/Control**, **Server Monitoring**, and **Remote Monitoring & Management**. Together, these capabilities help businesses oversee client environments, resolve issues from a distance, and keep servers and connected systems running reliably, allowing teams to respond faster and manage services more efficiently. Remote Access/Control 4.7 (26) 96.15% of 26 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Server Monitoring 4.6 (24) 104.17% of 24 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Remote Monitoring & Management 4.8 (35) 102.86% of 35 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Alerts/Notifications 4.6 (46) 100.00% of 46 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 4.6 (33) 103.03% of 33 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Performance Metrics 4.6 (28) 100.00% of 28 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. ManageEngine OpManager MSP 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Build Automation: Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Capacity Planning: Determine and plan production capacity based on changing demands - Change Management: Track and monitor efficient handling of all changes/transitions - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Database Monitoring: Analyze the performance of Databases - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Downtime Tracking: Track unplanned equipment or network failures - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Incident Mapping: Track and visualize the location of incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Device Support: Support multiple types of devices - Multi-Location Monitoring: Monitor networks, websites, or other assets across multiple locations - Network Analysis: Run tests on a network to find the root cause of network issues - Network Mapping: Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Provisioning: Set up and configure network resources to make them accessible for authorized users, devices and servers - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines - Virtualization: Create a virtual version of operating systems, storage devices, or computer network resources - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.7 (74) 4.7 Based on 74 reviews ## Pricing Value for money 4.8 (48) Free Trial Subscription Starts at $795. Perpetual Starts at $1995. Value for money 4.8 (48) 4.8 Based on 48 reviews ## Integrations [ ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)[ ManageEngine NetFlow Analyzer](https://www.capterra.com/p/172324/NetFlow-Analyzer/)[ ManageEngine Log360](https://www.capterra.com/p/175185/Log360/)[ ManageEngine ServiceDesk Plus MSP](https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/)[ IPAM](https://www.capterra.com/p/104049/IPAM/) ## Support, customer service and training options Customer Service 4.7 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (72) 4.7 Based on 72 reviews ## User reviews Overall rating 4.4 Based on 74 reviews Filter by rating 5(33) 4(38) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent JS Julia Semakaleng T. NOC Telecommunications ### "Comprehensive Network Monitoring for MSPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 My overall experience with ManageEngine OpManager MSP has been positive. The platform provides a comprehensive and reliable solution for monitoring and managing multiple customer networks from a single console. Its centralized visibility, proactive alerting, and multi-tenant capabilities make it particularly valuable for managed service providers that need to oversee diverse client environments efficiently. Pros Proactive alerting and fault management, which helps identify and resolve issues before they impact customers. Cons Reporting customization limitations – Although reporting is comprehensive, creating highly customized reports can sometimes be less intuitive than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gilbert M. CEO Information Technology and Services ### "MBS ManageEngine Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 It’s one of the least complicated monitoring tools in the industry and has a very useful AI capability to help with efficiency Pros Ease of use. Not really complicated to use but it has a lot of information to navigate through and understand Cons A lot of information to navigate through and understand which might be a bit of a nickel but it’s not a hustle Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rohit R. Support Engineer Information Technology and Services ### "Tools Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 14, 2026 Overall experience is good as we are managing multiple customer with lot of tenants and servers. Its easy to use and good solution for MSP partners Pros Ease of use and Good for multiple customer environment. Light weight software to manage multiple customers Cons Need more flexibility in terms of customization. As some of the feature and customization limited to probe, we should get more option in centralized console Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Ruchita R. Senior executive Information Technology and Services ### "Awesome product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 18, 2025 It is a great product for monitoring data utlization availibility with given threshold we can do proactive ani reactive monitoring Pros Infra monitoring nd network devices it is the nice tool we hve used and still using for monitirung devices Cons Netflow we need to.upgrde our msp op manager so will get to know netflow manager for monitoring devices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Cenk T. Operations Manager Higher Education ### "Improved overall uptime across all client sites dramatically" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2025 Pros Through integrated automation workflows of the actions performed on devices, OpManager MSP came in handy. This eliminated having to go in and manually correct every time there was a network glitch or some other similar problem occurred. Cons Some of the SNMP polling intervals I observed were less tunable than required for higher frequency monitoring. In some particular cases, for some languages for instance, it requited me to import external custom scripts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mark H. Marketing Manager Retail ### "Sustain high SLA level in more than one company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2025 Pros I liked that OpManager MSP had separate performance analysis of each customer’s networks in an efficient manner. Layer 2 maps helped me to visualize layout of the infrastructure ease because of the auto-discovery engine it included. Cons When using certain elements of SLA reports, I realized that some of the templates provided to me were somewhat limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Norhartinie B. Software Engineer Legal Services ### "Maintaining isolated and secure environments for each device" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2025 Pros OpManager MSP immediately understood the traffic trend for each client and then helped me set appropriate limits. Using the backup feature in the network also helped me a number of times whenever a failure occurred in the device. Cons The frequency at which the automated network audits are conducted may not be very rigid in their scheduling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hicham B. Cloud Architect Management Consulting ### "Hybrid environments are easy to manage with its help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2025 Pros I specifically like the way ManageEngine Applications Manager helps in the monitoring of applications. It assists me in tracking diversified information across various platforms, whether servers or particular applications, which aids in diagnosing issues and enhancing overall performance swiftly. Cons There several restrictions when it comes to modifying reports for certain requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Martin H. Purchasing Analyst Mechanical or Industrial Engineering ### "Simplified setup process for complex alerts" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2025 Pros The best about OpManager MSP is the extent of the custom reporting and display feature. It enables me to offer several specialized client reports that target significant figures in the network and maintain clients informed about their network health. Cons One of the challenges I have faced is the time it takes to set up multi-client alert system. It is also a challenge to set thresholds that are unique to each client network due to the difference in infrastructure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP ASISH P. Asst. Manger Sales Transportation/Trucking/Railroad ### "Offers excellent visibility into my client’s network performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2025 Pros I like especially one feature in this OpManager MSP and that is the degree of the performance review offered to aid in monitoring the performance. It enables me monitor networks’ status of various clients in real time hence giving me an advantage when it comes to timely detection on potential downtimes. Cons A downside is that there is sometimes a delay when auto-populating the fields in SQL View Map. Several times when adding new devices or networks, it may take some considerable amount of time to auto detect and create categories. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [N-central vs ManageEngine OpManager MSP](https://www.capterra.com/compare/13803-212602/N-central-vs-ManageEngine-OpManager-MSP)[Cove Data Protection vs ManageEngine OpManager MSP](https://www.capterra.com/compare/163343-212602/Backup-and-Recovery-vs-ManageEngine-OpManager-MSP) [ManageEngine OpManager vs ManageEngine OpManager MSP](https://www.capterra.com/compare/212602-251336/ManageEngine-OpManager-MSP-vs-ManageEngine-OpManager)