# ManageEngine OpManager MSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine OpManager MSP the right Managed Service Providers (MSP) solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews --- ManageEngine OpManager MSP 4.4 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManageEngine OpManager MSP Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews HB Hicham B Cloud ArchitectManagement Consulting, 201 - 500 employeesUsed the software for: 1-2 years. “It assists me in tracking diversified information across various platforms, whether servers or particular applications, which aids in diagnosing issues and enhancing overall performance swiftly.“ April 26, 2025 AT Alexandru T Project Quality ManagerBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 6-12 months. “There is a constraint while creating SLA reports for clients having mixed infrastructure. If a client has hybrid environments, devices are not separated accurately and I had to add filters to turn of unnecessary metrics.“ April 22, 2025 TV Tiffany V Systems EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “OpManager MSP offers the best means of assessing the health of devices and network traffic as well as topology, and I can identify problems with solutions proactively.“ April 23, 2025 JC Jerome C Customer Support ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “When implementing new clients for those who already possess some infrastructure, the discovery engine misses some less popular SNMP-enabled devices unless I supply OIDS.“ April 22, 2025 RB Ruhan B Head of Unit for Contract ImplementationOil & Energy, 201 - 500 employeesUsed the software for: 1-2 years. “It let me keep track of different client networks separately yet at the same time it let me have a bird’s eye view and the remote management was a blessing in terms of time management in case of some acute problems.“ April 9, 2025 FN Felix N Technical Support AgentConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It affects the discovery phase of the system because it misidentifies some devices and the user has to manually categorize them.“ April 25, 2025 GM Gilbert M CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “It’s one of the least complicated monitoring tools in the industry and has a very useful AI capability to help with efficiency“ June 18, 2026 CK Cezmi K Coordinator AssistantHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Most of the API based integrations were not as smooth as I expected and used to adjust them based on out current toolchain.“ April 8, 2025 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Rohit R. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Tools Administrator" January 14, 2026 5.0 Overall experience is good as we are managing multiple customer with lot of tenants and servers. Its easy to use and good solution for MSP partners Pros Ease of use and Good for multiple customer environment. Light weight software to manage multiple customers Cons Need more flexibility in terms of customization. As some of the feature and customization limited to probe, we should get more option in centralized console Review Source RR Ruchita R. Senior executive Information Technology and Services Used the software for: 1-2 years ### "Awesome product" June 18, 2025 5.0 It is a great product for monitoring data utlization availibility with given threshold we can do proactive ani reactive monitoring Pros Infra monitoring nd network devices it is the nice tool we hve used and still using for monitirung devices Cons Netflow we need to.upgrde our msp op manager so will get to know netflow manager for monitoring devices Review Source GM Gilbert M. CEO Information Technology and Services Used the software for: I used a free trial ### "MBS ManageEngine Review" June 18, 2026 5.0 It’s one of the least complicated monitoring tools in the industry and has a very useful AI capability to help with efficiency Pros Ease of use. Not really complicated to use but it has a lot of information to navigate through and understand Cons A lot of information to navigate through and understand which might be a bit of a nickel but it’s not a hustle Review Source MM Mohamed M. Area Manager Retail Used the software for: 6-12 months ### "Helped boost our client retention" April 10, 2025 3.0 OpManager MSP enhances my service delivery in the provision of managed services. I now spend less time switching between multiple applications and spend more of my time on performance metrics and even prevention strategies. Pros One aspect that I mostly like is the ability to schedule the automated generation of reports to specific clients. It helps me establish transparency between my team and our customers and how I can assign specific views to customers would prove as a value and customers will feel confident during the monthly review session. Cons One functional issue is that some of them are not synchronized in real-time concerning other related log data points. I realized that when monitoring the endpoints with high traffic volumes, there are irregularities in the performance history graphs. Review Source BP Bishnu P. Network Engineer Banking Used the software for: 1-2 years ### "Enabled me to ensure high availability of networks in client premises" April 16, 2025 4.0 Pros The threshold-based alarm system of OpManager MSP was quite useful in managing network health. It also enabled my setting specific performance, alerts about potential issues were timely, thus dealing with such issues before they caused further trouble to my clients my work was not frequently interrupted.​ Cons I realized that the alert system was prone to false positives some of which were within allowable thresholds of the network. This added more time for evaluation of the credibility of such particular alerts and lowered operational capacity slightly.​ Review Source AP ASISH P. Asst. Manger Sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Offers excellent visibility into my client’s network performance" April 25, 2025 4.0 Pros I like especially one feature in this OpManager MSP and that is the degree of the performance review offered to aid in monitoring the performance. It enables me monitor networks’ status of various clients in real time hence giving me an advantage when it comes to timely detection on potential downtimes. Cons A downside is that there is sometimes a delay when auto-populating the fields in SQL View Map. Several times when adding new devices or networks, it may take some considerable amount of time to auto detect and create categories. Review Source LS Lucia S. Data Center Operator Hospital & Health Care Used the software for: 1-2 years ### "Makes it easier to troubleshoot network problems from multiple sites" April 23, 2025 4.0 Pros The Manage Engine OpManager MSP is ideal for network monitoring since it allows one to monitor issues before they complicate by offering a broad variety of solutions. It assists in the control of many connected client networks, with continuous monitoring and the capability to alert when there is an issue that requires intervention. Cons Sometimes I have had to wait for a while to receive notifications on real-time alerts. It takes quite some time at moments to prompt alerts of the network events meaning that during critical emergent incidents diagnosis may be slowed down. Review Source mD mohit D. application support Information Technology and Services Used the software for: 2+ years ### "5 star from my side" February 20, 2025 5.0 its an excellent product for smooth opreations Pros good product for monitoring our multiple customers Cons real time monitoring and smooth operations Review Source AY Adjmal Y. Technician Education Management Used the software for: 1-2 years ### "Offers a systematic and well-arranged approach of segmenting the clients" April 22, 2025 4.0 Pros The approach OpManager MSP adopts in terms of specifying performance thresholds, notification profile and escalation chain per tenant makes it impossible for issues to go unnoticed. I can restore the faulty server anywhere between a few minutes of the downtime being noticed. Cons It seems occasional failure when applying configuration backups between multiple clients due to slight difference in the device firmware version. It does not alert you to any incompatibilities and this led to trial and error repeatedly. Review Source NM Nermin M. Data Engineer Education Management Used the software for: 1-2 years ### "Lets me isolate performance issues per client" April 21, 2025 4.0 Pros I liked how OpManager MSP offers full visibility into the multi-client environment without having to switch between tools. I was able to respond proactively in real-life outage scenarios by segregating the devices based on the client accounts and alert settings and having automatic alerts for above-specified thresholds. Cons One of the challenges that I have come across is compatibility of SNMP credential in case clients have overlapping IP space. It can sometimes apply credential improperly which results in little disparity in the monitoring data. Review Source MG Margaux G. Operations Director Hospital & Health Care Used the software for: 6-12 months ### "Made the management of many client networks easier" April 18, 2025 4.0 Pros I found it useful that OpManager MSP offers an efficient approach to remote client network monitoring with real-time device health and configurable alerting. I was able to group my clients based on each other, which helped clear out the diagnostic confusion for my team and for us to act on it. Cons I found it had a weakness in that SNMP trap processing caused the update delay whenever several customers’ routers were being processed. Review Source EA Esther A. Project Manager Higher Education Used the software for: 6-12 months ### "Minimise fluctuations in client environments while adopting new clients" April 20, 2025 5.0 Pros OpManager MSP has a nice integrated feature of monitoring WAN link which has assisted us in determining ISP problem before the client complains. It is this capability to assign probe agents and then measure latency and packet loss at several different points that our support offer. Cons If I want to compare the usage of links in five clients, I need to go to each tenant’s profile individually which is an extra step. Review Source RM Rajaguru M. Manager - Cloud Infrastructure Information Technology and Services Used the software for: I used a free trial ### "Review about OpsManager" March 4, 2025 5.0 Pros APM features Creating dashboards for NOC while also presenting business-level dashboards with user friendly application Cons Noticed here collecting interface details using SNMP, but we can’t see detailed information like the number of open TCP connections, resets, and timeouts. These details are visible in other tools. Review Source KJ Kevyn J. Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Ensure high availability and reduce network problems for several customers" April 23, 2025 5.0 Pros It would be desirable when using networks to monitor them without being restricted with location. OpManager MSP comes with multi-site monitoring, which gives the clients a chance to identify network problems before they become leaning towards an outage. Cons Periodically the auto-discovery functionality does not adequately reflect the current state of the devices. Review Source NB Norhartinie B. Software Engineer Legal Services Used the software for: 6-12 months ### "Maintaining isolated and secure environments for each device" April 27, 2025 5.0 Pros OpManager MSP immediately understood the traffic trend for each client and then helped me set appropriate limits. Using the backup feature in the network also helped me a number of times whenever a failure occurred in the device. Cons The frequency at which the automated network audits are conducted may not be very rigid in their scheduling. Review Source FN Felix N. Technical Support Agent Construction Used the software for: 1-2 years ### "Efficient management of the network for the various clients" April 25, 2025 4.0 Pros Since OpManager MSP can track numerous network resources, ranging from routers to virtual machines, the solution presents a broad picture of client networks. This comprehensive oversight is the reason why most unforeseen problems can be effectively prevented on time.​ Cons It affects the discovery phase of the system because it misidentifies some devices and the user has to manually categorize them. Reducing the device classification time will in fact cut down the equipment setup time.​ Review Source AQ Ahmad Q. Meteorology application programming Environmental Services Used the software for: 1-2 years ### "Good product " February 5, 2025 4.0 Pros The alarm’s notification , the automation configuration backup, Cons The availability of integrated with any third party application to monitor the application availability Review Source AO Adiel O. IT Head Financial Services Used the software for: 1-2 years ### "Effective monitoring solution for multi-client environment" April 11, 2025 5.0 Pros The predefined alerting rules with the mechanism of escalation by the threshold is helpful when there are dozens of clients to maintain. I am able to set configurable alert levels per device, handle alerts of different levels and provide alerting through alerts such as email. Cons When I try to loop through multiple ones to edit their thresholds or notification rules I still have to perform several steps. Review Source CK Cezmi K. Coordinator Assistant Higher Education Used the software for: 6-12 months ### "Organizes how our support teams will handle alerts" April 8, 2025 4.0 Pros During the assessment of ManageEngine OpManager MSP’s capabilities, the fault monitoring and auto-escalation processes received the highest attention. This way I was able to set up multiple alert levels and assign the technicians to the level to attend to the issue without much downtime. Cons I encountered challenges when configuring integration of OpManager MSP with some other ticketing systems as well. Most of the API based integrations were not as smooth as I expected and used to adjust them based on out current toolchain. Review Source AR Alejandro R. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "For Managed Service Providers dealing with extended client networks" April 8, 2025 4.0 Pros I found such aspects as multi-client segmentation to be great and effective because it allows for easy shifting between the customer views. I coordinate various clients sites and it is logical to me to keep each site’s activity organized separately. Cons The SNMP-based discovery process may not give correct details of the device and leads to guesswork. In some cases I had to use my own input to categorize some devices which could have been helped by better polling. Review Source PE Paketleme E. Technical Support officer Automotive Used the software for: 6-12 months ### "My go-to tool for client-facing network oversight" April 10, 2025 5.0 Pros I found it useful that OpManager MSP enables one to segregate client environments and configure the thresholds based on customers. I have been able to prevent downtime incidents as I manage the networks spread across multiple locations whilst using one tool. Cons The alert noise may be annoying at some point since even a minor issue may cause numerous notifications. Review Source MH Mehul H. Sr. Manager IT Oil & Energy Used the software for: 2+ years ### "Excellent product for genuine users" December 25, 2024 5.0 Ease of operation & excellent product. This will help IT team a lot. Pros All the features available in the product is very useful. Cons Nothing specific. All the module as well as features are very useful. Review Source HC Hector C. Import Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Assisted in the enhancement of how our network is monitored" March 24, 2025 4.0 Pros The customer-specific dashboards of OpManager MSP offer current information on the status of each network of the client. It also helps in the speedy detection of problem areas within the network hence enabling us provide solutions to keep the network of our clients healthy. Cons I have noticed that there is a very minimal amount of code automation for performing maintenance check-ups repeatedly. I have found that it does not have a right integration with some tools which affects other applications in the framework. Review Source PG Piyush G. Platform Engineer Pharmaceuticals Used the software for: 1-2 years ### "ManageEngine OpManager MSP: A Comprehensive Monitoring Solution for Managed Service Providers" October 25, 2024 4.0 Overall, we find ManageEngine OpManager MSP to be a great network management solution. The customizable dashboards and real-time alerts are is great , allowing for proactive issue resolution. Some users do face challenges with performance, especially in larger environments. The mobile app may not provide the full range of features expected. The documentation helpful for troubleshooting is great. Pros 1) Multi-tenant support making support for multiple client under one umbrella 2)Automated alerts and monitoring benefits us to save cost. 3) Cost-Effective: Compared to some competitors, it often provides a good balance of features and affordability for organization Cons 1) Resource Intensive 2) Limited mobile app functionality 3)Cost for all the every small add-on feature . Review Source JK Johnny K. Senior Systems Engineer Information Services Used the software for: I used a free trial ### "Senior SYstems Engineer" August 5, 2024 5.0 AMAZING lOVE IT! worked for more than 5 years Pros \* Client Network Monitoring \* Performance Monitoring Cons I cannot find any cons for this product as its very Helpful for Monitoring Review Source