# Page 2 | FootPrints Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is FootPrints the right Help Desk solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212606/FootPrints/reviews

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FootPrints

3.5 (34)

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Last updated March 13th, 2026

# Page 2 - Reviews of FootPrints

## Showing most helpful reviews

Showing 26-34 of 34 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PB

Philip B.  
SE  
Information Technology and Services  
Used the software for: 2+ years

### "Overly Complex and Functionally Limited Platform"

November 8, 2019

2.0

Fairly negative, it’s an old product. Look at JIRA instead

Pros

Didn’t like much about the software, but their support was first rate.

Cons

Old and complex platform with an out of date UI

Review Source

HP

Harold P.  
Sys Admin  
Primary/Secondary Education  
Used the software for: 2+ years

### "Footprints does a great job keeping your help desk tickets in order. "

August 16, 2017

4.0

Footprints does a great job managing help tickets.

Pros

Configuration can be granular and specific for your needs Includes Knowledge base library Good query for tickets Email tickets are very descriptive Can assign roles to users

Cons

Initial configuration is involved, but straight forward. A bit of a learning curve for those who are not tech savvy.

Review Source

AC

Angie C.  
Implementation Support Specialist  
  
Used the software for: 2+ years

### "Footprints is a great tool that helps us track interactions with our clients."

June 27, 2017

4.0

Pros

I like being able to do searches on previous calls. Working support, it is invaluable to be able to look at previous solutions to aid in today's issues.

Cons

Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem.

Review Source

SK

Stacey K.  
Senior Manager, Service Desk  
  
Used the software for: 2+ years

### "I am the Footprints admin and part of the set up/customization team for our company"

August 7, 2017

4.0

Pros

Customization and the ability to have different work spaces or containers. Different work spaces allow multiple teams to have their own ticketing space. Support team is great

Cons

Opening a ticket via phone - the first group you speak with is out sourced and they don't always comprehend English well

Review Source

VR

Verified Reviewer  
Undergraduate Systems Specialist  
Higher Education  
Used the software for: 1-2 years

### "A Reliable Ticket Management System"

July 31, 2018

4.0

Pros

We use Footprints to manage tickets within our organization. I'm not an Administrator, but I work closely with the people who are and have access to manage some tickets as well. FootPrints is a very reliable ticket management system.

Cons

It is a little clunky at times. At first it can seem a little confusing, with a seemingly outdated UI. Even with the recent upgrade to 12, it looks and feels a little dated. That said, the software is still efficient and works the way it needs to.

Review Source

VR

Verified Reviewer  
Info Tech/Training Manager in University Relations  
Higher Education  
Used the software for: 2+ years

### "Good IT Incident App to use"

April 22, 2019

4.0

Pros

Like how we can customize the groups and type of tickets so we can get notifications in a timely fashion

Cons

Doesn't do a great job with being able to keep track of inventory and the reporting tool is not user friendly

Review Source

EK

Erik K.  
Sr. Manager of L&D  
Telecommunications  
Used the software for: 1-2 years

### "Footprints was a solid ticketing tool"

February 10, 2020

4.0

Footprints was our company's ticketing system for a long time. Eventually department after department switched to another ticketing system, until we finally phased it out recently.

Pros

Footprints was very reliable, and it was fairly simple to use.

Cons

The interface was very dated, and the screens were very busy. It was not a "fun" system to use as someone outside of the IT portion of the org.

Review Source

AC

Angie C.  
  
  
Used the software for:

### "Footprints "

October 13, 2016

5.0

I work with footprints to track and report on my interactions with clients. It has proven to be an invaluable tool in my office.

Review Source

AC

Angie C.  
  
  
Used the software for:

### "Footprints"

January 26, 2017

4.0

Footprints allows us to track our support tickets and aids in providing quality support to our clients.

Review Source

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