# Target First Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Target First Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/212607/Target-First --- # Target First Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Target First ## What is Target First? Target First is able to identify your visitors with high potential, and allows you to engage in conversation at the right time 24/7 through the appropriate channel by click to chat, web call back, chatbot, messaging, push marketing or making an appointment. Thanks to its behavioral targeting engine, you only speak to visitors that interest you. Target First is a French company on a human scale, which offers it great flexibility and availability to its customers. ## What is Target First used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Target First?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.targetfirst.com&name=Target First) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Target First 4.2 (10) VS. [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price €39 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.6 (22,658) Value For Money 4.1 (8) Value For Money 4.5 (15,231) Customer Service 4.5 (8) Customer Service 4.4 (13,493) ## Target First alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212607/Target-First/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Appointment Scheduling Schedule appointments via a calendar Autoresponders Create and automatically send premade copy in response to customer messages Target First 50 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Configure existing workflows to meet your organization's needs Interprets what a user is doing based on context and helps guide them through the process. Add customized logos and colors to align with company branding Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Send and receive messages in real-time via an online communication channel Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Send messages via SMS Train your system to interpret and transcribe voice messages Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.1 (8) Free Trial Free Version Basic €39.00 Per User,Per Month Value for money 4.1 (8) 4.1 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(4) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent CG Christopher G. Chargé de Développement Commercial Outsourcing/Offshoring ### "En adéquation avec les objectifs d'optimisation de la relation client et de génération de LEADS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 11, 2021 Pros Le Back Office est simple d'utilisation et bien pensé . Tout est géré à un seul endroit ( conversations en cours, statistiques, paramétrage des comptes agents etc..) . La supervision en direct des agents est également un plus . Tout est fait pour optimiser la relation client digital et la génération de LEAD. Les statistiques enregistrées permettent de remonter au trimestre dernier, ce qui laisse le temps pour effectuer les analyses ou extractions au besoin Cons ( Sauf erreur de ma part ) Le Back Office ne permet pas de reconnaître un même visiteur quand il se connecte avec 2 adresses IP différentes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. QM quentin M. Directeur e-commerce Sports ### "Simple et efficace" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 9, 2021 Pros Facile à installer Facile d'utilisation Reporting / tableau de bord très détaillés Cons Alerte Tchat en cours non personnalisable Switched from [iAdvize](https://www.capterra.com/p/149186/iAdvize/) Relation commerciale nulle ! Reasons for choosing Target First rapport qualité / prix Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 3, 2021 Merci Quentin pour avoir pris le temps de noter Target First, et compte tenu du fait que vous utilisiez par le passe une solution concurrente, cela a beaucoup de valeur. NG Nicolas G. Responsable communication Wholesale ### "Excellent outil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2021 Pros Suivi des conversations et création de lead Cons Filtrage du chat sur une adresse IP fixe (entreprise) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 3, 2021 Merci Nicolas pour avoir note Target First a un tel niveau. SD Sarah D. Chargée de relation clientèle Cosmetics ### "Globalement satisfait Target First" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 29, 2021 Cette solution nous permet de qualifier notre base de données mais aussi de générer un CA instantanément. Les internautes étant déjà dans une intention d'achat, cela nous permet d'aller à l'essentiel. L'accès aux KPI est un grand + également ! Pros Nous apprécions la fluidité de ce logiciel et sa facilité d'utilisation. Les indicateurs sont très intéressants à suivre et et sont complets. Outils agréable à utiliser au quotidien. Cons Bémol sur les KPI, nous nous demandons si toutes les données remontent correctement, notamment au niveau du CA et du taux de chat initiés. Nous n'avons pas eu de réponses claires également sur ce qu'est réellement un chat manqué. Comment cela fonctionne t-il réellement ? En effet, les données sont discutables... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2021 Merci beaucoup de nous avoir donne votre avis sur la solution Target First . Ravi de constater que vous appreciez la facilite d'usage et la richesse des fonctions. En ce qui concerne votre questionnement je vous invite a contacter le service support ou a lire ceci : https://support.targetfirst.com/?s=tag+des+ventes CL Celine L. Chargée de Communication Real Estate ### "Bon outil de "click to chat"" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2021 Pros \- Mise en place sur notre site et raccordement à notre CRM sans difficulté. - Détermination des règles de ciblages en fonction du comportement des visiteurs, avec ajustements possibles a tout moment. - Un suivi facilité par le tableau de bord avec analyse régulière des performances. Cons Technologiquement pas de point négatif relevé. Reasons for choosing Target First La mise en place et les interactions avec notre site et notre CRM ont été très simples. Nous avons opté pour TargetFirst dans l'objectif de capter des contacts, leur apporter rapidement un premier niveau de réponse et nous avons fait le choix d'un chat direct (et non d'un chatbot) et celui-ci remplit bien sont rôle. Un suivi régulier des conversations est indispensable, il permet d'adapter les discours au fil des évolutions de l'activité. Difficile d'évaluer la performance/transformation car le parcours client est complexe mais c'est aussi au bénéfice de la qualité des réponses et de notre image. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Merci pour l'avis tres positif emis sur la solution Target First ! Et c'est bien de soulever la facilite avec laquelle Target First a ete connectee a votre CRM. Enfin, nous sommes ravis de voir que cela genere des leads tres qualifies. Enfin, nous vous encourageons a suivre jusqu'au bout la transformation des leads par les commerciaux. FG Floriane G. Directrice Information Services ### "Développement de la relation client" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 26, 2021 Pros la solution Target First permet de capter les visiteurs qui viennent naviguer sur notre site et les accompagner dans leur demande ou recherche et de détecter de nouvelles opportunités de bussiness. Les éléments de suivi et contrôle sont pertinent et facilement consultable dès l'ouverture de la solution. Cons pas de points à remonter pour le moment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Merci pour l'avis et d'avoir mis l'accent sur la pertinence des outils de supervision. CL Carine L. Coordinateur de centre d'appels Retail ### "UTILISATION DE TARGET FIRTS TCHAT ET CALL BACK" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2021 C'est un outil simple qui permet d'augmenter le chiffre d'affaires généré sur le site. Les anomalies techniques et autres sont repérées plus vite grâce aux demandes des clients. Nous limitons les appels vers le SAV en répondant aux questions simples qui ne nécessitent par une une prise en charge importante. Et bien évidemment le Chat permet de retirer tous les points de blocage qui empêcheraient le client de finaliser sa commande. Le ciblage fait le tri entre les clients et déclenche la conversation que lorsque c'est utile pour le client, du coup on ne le dérange pas dans sa navigation. Pros Facilité d'utilisation, de mise en place, large éventails de données, extractions simples, bonne prise en main par les équipes, facile à administrer par les équipes métiers, peu d'anomalies, bonne vision en live de la production, Cons Les extractions de lead ne sont pas très faciles à exploiter, il me manque la concrétisation par cible pour évaluer la pertinence du ciblage. Switched from [Vivocha](https://www.capterra.com/p/143056/Vivocha/) Pour tester l'appétence de nos clients à ce mode de communication. Reasons for choosing Target First Un bon rapport qualité prix, des équipes commerciales et techniques à l'écoutes de nos enjeux et de nos problématiques. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2021 Merci pour la qualite et la richesse de votre appreciation de Target First. Votre expertise sur les metiers de la relation client confere a votre temoignage une grande valeur. Toute l'equipe est ravie egalement de votre ressenti sur l'accompagnement. Au quotidien, nous faisons notre maximum pour etre a l'ecoute, pour aider nos clients a performer. En retour, le produit evolue via cette ecoute permanente et grace a toutes les bonnes recommandations qui nous sont suggerees. AL Amelie L. Chargée de communication Real Estate ### "Un accompagnement de qualité " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 24, 2021 Le chatbot mis en place par Target First nous a permis d'améliorer la qualité de service auprès de nos clients. Pros Target First nous a accompagné dans le déploiement de notre chatbot avec sérieux et bienveillance. Cons Les statistiques à disposition ne remontent pas au delà d'un mois, c'est dommage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Merci d'avoir apporte un avis eclaire sur la mise en place de votre chatbot. Serieux et bienveillance sont deux qualificatifs qui font plaisir a entendre. Nous relevons le point sur la partie statistique. FB Francis B. Dirigeant Retail ### "Un outil aujourd'hui indispensable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2021 Pros Facilité de prise en main l'intégration à notre site internet La possibilité de revenir sur les conversations La bibliothèque de réponse Le suivi technique Cons La fiche client difficile à remplir en même temps que de suivre la ou les conversations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2021 Merci pour l'avis, et oui, vous avez raison de souligner le caractere indispensable de deployer un chat sur un site marchand. En ce qui concerne, la saisie des donnees, nous allons regarder cela de plus pres, et votre remontee est interessante. LL LOIC L. Responsable relation client Retail ### "Plateforme réactive et correspondant à nos attentes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 17, 2021 Pros La solution Target-First est bien adaptée à notre demande de tchat en ligne, les collaborateurs l'utilisant non aucun problème avec la plateforme. l'utilisation et le paramétrage est simple et intuitive. leur équipe est disponible et répond rapidement à nos demandes. Je recommande vivement cette solution ! Cons Pour le moment pas de point négatif à remonter, continué dans ce sens Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2021 Merci pour l'avis que vous avez redige sur notre solution, nous sommes heureux de constater que vous etes satisfait, tant sur la partie logiciel que sur la partie disponibilite du support. [View all Reviews](https://www.capterra.com/p/212607/Target-First/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)