--- title: "Target First Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Target First Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/212607/Target-First/" page_type: "product" language: "en" --- # Target First Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Target First ## What is Target First? Target First is able to identify your visitors with high potential, and allows you to engage in conversation at the right time 24/7 through the appropriate channel by click to chat, web call back, chatbot, messaging, push marketing or making an appointment. Thanks to its behavioral targeting engine, you only speak to visitors that interest you. Target First is a French company on a human scale, which offers it great flexibility and availability to its customers. ## What is Target First used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Target First 4.2 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €39 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.6 (1,769) Value For Money 4.1 (8) Value For Money 4.6 (1,519) Customer Service 4.5 (8) Customer Service 4.7 (1,538) ## Target First alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [View all alternatives](https://www.capterra.com/p/212607/Target-First/alternatives/) ## FAQs about Target First Overview ### Which roles and teams benefit most from Target First? Target First is most used by sales and business development teams, communications and marketing professionals, and customer service leaders. These roles use it to manage outreach, strengthen client relationships, coordinate contact center activity, support e-commerce growth, and give directors and business leaders visibility into customer engagement and commercial performance. Answer based on 10 reviews Overview ### What company size and specific industries is Target First built for? Target First is designed for B2C and B2B companies of all sizes that need a complete solution for contacting website visitors through the right channel at the right time with the right message. It is built for businesses that depend on website engagement rather than a specific industry sector. Features and Usability ### What are the key features of Target First? Target First offers live chat and chat/messaging, plus a chatbot with AI, natural language processing, and intent recognition. It also includes lead capture, lead qualification, and lead distribution, along with proactive chat, website visitor tracking, real-time notifications, transcripts/chat history, reporting/analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does Target First offer? Target First provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide self-paced learning resources for team members getting started. Getting Started and Support ### What customer support options does Target First offer? Target First offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support details are limited in the catalog, so no user feedback is available to describe response speed, helpfulness, or common frustrations. These channels are the only support options listed for the product. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Target First supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming customer activity, allowing teams to deliver more timely and consistent support. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Appointment Scheduling Schedule appointments via a calendar Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Target First 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.1 (8) Free Trial Free Version Basic €39.00 Per User,Per Month Value for money 4.1 (8) 4.1 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(4) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent CG Christopher G. Chargé de Développement Commercial Outsourcing/Offshoring ### "En adéquation avec les objectifs d'optimisation de la relation client et de génération de LEADS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 11, 2021 Pros Le Back Office est simple d'utilisation et bien pensé . Tout est géré à un seul endroit ( conversations en cours, statistiques, paramétrage des comptes agents etc..) . La supervision en direct des agents est également un plus . Tout est fait pour optimiser la relation client digital et la génération de LEAD. Les statistiques enregistrées permettent de remonter au trimestre dernier, ce qui laisse le temps pour effectuer les analyses ou extractions au besoin Cons ( Sauf erreur de ma part ) Le Back Office ne permet pas de reconnaître un même visiteur quand il se connecte avec 2 adresses IP différentes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. QM quentin M. Directeur e-commerce Sports ### "Simple et efficace" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 9, 2021 Pros Facile à installer Facile d'utilisation Reporting / tableau de bord très détaillés Cons Alerte Tchat en cours non personnalisable Switched from [iAdvize](https://www.capterra.com/p/149186/iAdvize/) Relation commerciale nulle ! Reasons for choosing Target First rapport qualité / prix Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 3, 2021 Merci Quentin pour avoir pris le temps de noter Target First, et compte tenu du fait que vous utilisiez par le passe une solution concurrente, cela a beaucoup de valeur. NG Nicolas G. Responsable communication Wholesale ### "Excellent outil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2021 Pros Suivi des conversations et création de lead Cons Filtrage du chat sur une adresse IP fixe (entreprise) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 3, 2021 Merci Nicolas pour avoir note Target First a un tel niveau. SD Sarah D. Chargée de relation clientèle Cosmetics ### "Globalement satisfait Target First" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 29, 2021 Cette solution nous permet de qualifier notre base de données mais aussi de générer un CA instantanément. Les internautes étant déjà dans une intention d'achat, cela nous permet d'aller à l'essentiel. L'accès aux KPI est un grand + également ! Pros Nous apprécions la fluidité de ce logiciel et sa facilité d'utilisation. Les indicateurs sont très intéressants à suivre et et sont complets. Outils agréable à utiliser au quotidien. Cons Bémol sur les KPI, nous nous demandons si toutes les données remontent correctement, notamment au niveau du CA et du taux de chat initiés. Nous n'avons pas eu de réponses claires également sur ce qu'est réellement un chat manqué. Comment cela fonctionne t-il réellement ? En effet, les données sont discutables... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 30, 2021 Merci beaucoup de nous avoir donne votre avis sur la solution Target First . Ravi de constater que vous appreciez la facilite d'usage et la richesse des fonctions. En ce qui concerne votre questionnement je vous invite a contacter le service support ou a lire ceci : https://support.targetfirst.com/?s=tag+des+ventes CL Celine L. Chargée de Communication Real Estate ### "Bon outil de "click to chat"" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2021 Pros \- Mise en place sur notre site et raccordement à notre CRM sans difficulté. - Détermination des règles de ciblages en fonction du comportement des visiteurs, avec ajustements possibles a tout moment. - Un suivi facilité par le tableau de bord avec analyse régulière des performances. Cons Technologiquement pas de point négatif relevé. Reasons for choosing Target First La mise en place et les interactions avec notre site et notre CRM ont été très simples. Nous avons opté pour TargetFirst dans l'objectif de capter des contacts, leur apporter rapidement un premier niveau de réponse et nous avons fait le choix d'un chat direct (et non d'un chatbot) et celui-ci remplit bien sont rôle. Un suivi régulier des conversations est indispensable, il permet d'adapter les discours au fil des évolutions de l'activité. Difficile d'évaluer la performance/transformation car le parcours client est complexe mais c'est aussi au bénéfice de la qualité des réponses et de notre image. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 8, 2021 Merci pour l'avis tres positif emis sur la solution Target First ! Et c'est bien de soulever la facilite avec laquelle Target First a ete connectee a votre CRM. Enfin, nous sommes ravis de voir que cela genere des leads tres qualifies. Enfin, nous vous encourageons a suivre jusqu'au bout la transformation des leads par les commerciaux. FG Floriane G. Directrice Information Services ### "Développement de la relation client" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 26, 2021 Pros la solution Target First permet de capter les visiteurs qui viennent naviguer sur notre site et les accompagner dans leur demande ou recherche et de détecter de nouvelles opportunités de bussiness. Les éléments de suivi et contrôle sont pertinent et facilement consultable dès l'ouverture de la solution. Cons pas de points à remonter pour le moment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 8, 2021 Merci pour l'avis et d'avoir mis l'accent sur la pertinence des outils de supervision. CL Carine L. Coordinateur de centre d'appels Retail ### "UTILISATION DE TARGET FIRTS TCHAT ET CALL BACK" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2021 C'est un outil simple qui permet d'augmenter le chiffre d'affaires généré sur le site. Les anomalies techniques et autres sont repérées plus vite grâce aux demandes des clients. Nous limitons les appels vers le SAV en répondant aux questions simples qui ne nécessitent par une une prise en charge importante. Et bien évidemment le Chat permet de retirer tous les points de blocage qui empêcheraient le client de finaliser sa commande. Le ciblage fait le tri entre les clients et déclenche la conversation que lorsque c'est utile pour le client, du coup on ne le dérange pas dans sa navigation. Pros Facilité d'utilisation, de mise en place, large éventails de données, extractions simples, bonne prise en main par les équipes, facile à administrer par les équipes métiers, peu d'anomalies, bonne vision en live de la production, Cons Les extractions de lead ne sont pas très faciles à exploiter, il me manque la concrétisation par cible pour évaluer la pertinence du ciblage. Switched from [Vivocha](https://www.capterra.com/p/143056/Vivocha/) Pour tester l'appétence de nos clients à ce mode de communication. Reasons for choosing Target First Un bon rapport qualité prix, des équipes commerciales et techniques à l'écoutes de nos enjeux et de nos problématiques. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 30, 2021 Merci pour la qualite et la richesse de votre appreciation de Target First. Votre expertise sur les metiers de la relation client confere a votre temoignage une grande valeur. Toute l'equipe est ravie egalement de votre ressenti sur l'accompagnement. Au quotidien, nous faisons notre maximum pour etre a l'ecoute, pour aider nos clients a performer. En retour, le produit evolue via cette ecoute permanente et grace a toutes les bonnes recommandations qui nous sont suggerees. AL Amelie L. Chargée de communication Real Estate ### "Un accompagnement de qualité " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 24, 2021 Le chatbot mis en place par Target First nous a permis d'améliorer la qualité de service auprès de nos clients. Pros Target First nous a accompagné dans le déploiement de notre chatbot avec sérieux et bienveillance. Cons Les statistiques à disposition ne remontent pas au delà d'un mois, c'est dommage. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 8, 2021 Merci d'avoir apporte un avis eclaire sur la mise en place de votre chatbot. Serieux et bienveillance sont deux qualificatifs qui font plaisir a entendre. Nous relevons le point sur la partie statistique. FB Francis B. Dirigeant Retail ### "Un outil aujourd'hui indispensable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2021 Pros Facilité de prise en main l'intégration à notre site internet La possibilité de revenir sur les conversations La bibliothèque de réponse Le suivi technique Cons La fiche client difficile à remplir en même temps que de suivre la ou les conversations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 8, 2021 Merci pour l'avis, et oui, vous avez raison de souligner le caractere indispensable de deployer un chat sur un site marchand. En ce qui concerne, la saisie des donnees, nous allons regarder cela de plus pres, et votre remontee est interessante. LL LOIC L. Responsable relation client Retail ### "Plateforme réactive et correspondant à nos attentes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 17, 2021 Pros La solution Target-First est bien adaptée à notre demande de tchat en ligne, les collaborateurs l'utilisant non aucun problème avec la plateforme. l'utilisation et le paramétrage est simple et intuitive. leur équipe est disponible et répond rapidement à nos demandes. Je recommande vivement cette solution ! Cons Pour le moment pas de point négatif à remonter, continué dans ce sens Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 18, 2021 Merci pour l'avis que vous avez redige sur notre solution, nous sommes heureux de constater que vous etes satisfait, tant sur la partie logiciel que sur la partie disponibilite du support. [View all Reviews](https://www.capterra.com/p/212607/Target-First/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.