# ARIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ARIS the right Business Process Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212659/ARIS/reviews

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ARIS

4.7 (19)

[View alternatives](https://www.capterra.com/p/212659/ARIS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ARIS

Ease of use

4.6

Customer Service

4.3

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Khuto B.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Why ARIS is Head and Shoulders Above all the Rest"

March 20, 2022

5.0

Productive and Effective

Pros

1\. Intuitive 2. Hides Complexity 3. Strong Functional Capability that can build out an organization's EA mandate 4. Cloud Version is excellent

Cons

Nothing yet. This could be that our utilization has not progressed into areas where the functional requirement that is needed is not in ARIS.

Alternatives considered

[Enterprise Architect](https://www.capterra.com/p/78757/Enterprise-Architect/)

Reason for choosing ARIS

Significantly much better We have been using ARIS since 2008

Review Source

Response from Software AG

March 23, 2022

Hi Khuto, great review, thanks for your honest feedback!

OE

Oliver E.  
Senior Process Manager  
Plastics  
Used the software for: 2+ years

### "ARIS is for that time the best for our company"

November 27, 2023

4.0

Pros

Approval Workflow, Confirmation Management, Support

Cons

Ideas - the ideas shall be taken over into standards

Reason for choosing ARIS

Central database, approval workflow, Confirmation Management

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Central database, approval workflow, Confirmation Management

Review Source

RO

Reinout O.  
Business Analist  
Retail  
Used the software for: I used a free trial

### "This review is about Aris"

August 30, 2022

4.0

Very good tool which all my collegues are quite enthousiastic about

Pros

The flexibility of the ARIS tool is why it is to be compared with an luxery card

Cons

The pricingmodel of the ARIS tool is expensive

Review Source

BB

Bulat B.  
BI Analyst  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Best modelling tool on the market"

May 23, 2022

5.0

Fantastic tool which comes with a certain price.

Pros

1\. The repository feature that allows you to keep all the Enterprise Architecture views in one database. That's a platform for MDM-like managements of unique objects. 2. Establishing connections between different objects (model, object, folder). That allows to build reports based on where a certain object was used i.e. the actions performed by a certain person, all the processes whic are automated by a certain system. 3. Advanced user management with ability to assign rwdv rules by folders for all users. The users will be able to see and edit only specific aspects of the Enterprise Architecture. 4. Every visual symbol is actuall a db object with attributes. You may add description, dates, status, etc. to all the objects, models, folders of your repository. 5. The best modelling experience in terms of available settings and ease of use. 6. Highly customisable reports with visual constructor and javascript-like editor.

Cons

It's very hard for me to justify the current price of ARIS products despite their amazing features.

Alternatives considered

[Enterprise Architect](https://www.capterra.com/p/78757/Enterprise-Architect/)[Visual Paradigm](https://www.capterra.com/p/145716/Visual-Paradigm/)[Visio](https://www.capterra.com/p/201133/Visio/)

Review Source

Response from Software AG

May 24, 2022

Hi Bulat, thanks for this amazing statement!

KH

Klemens H.  
Projektmanager  
Information Technology and Services  
Used the software for: 2+ years

### "ARIS is a complete BPM Tool."

October 23, 2023

5.0

I am mainly using ARIS in training and education. The user interface is easy to understand also for first time users. So users can concentrate on good modelling rather than on how to understand the tool.

Pros

ARIS is a complete BPM Tools covering all sights of the Scheer Information System architecture with a lot of different models including EPK. The most used BPMN model is a full standard OMG compliant implementation with a repository and the functionality of extending regarding attributes. With ARIS Express a free tool is available as starting point without a repository but with a full BPMN and EPK Implementation.

Cons

Customizing is too difficult. Reporting is not flexible enough for end users. ARIS Basic has too many restrictions and ARIS Advanced is too expensive for many customers.

Reason for choosing ARIS

EPK support

Review Source

Response from Software AG

November 2, 2023

Hi Klemens. Thank you so much for your great feedback.

GT

Gabriel T.  
Sr Consultant  
Consumer Services  
Used the software for: 2+ years

### "Why is important for me to use ARIS?"

October 17, 2022

4.0

My global experience with ARIS has been very good. For me, it is very useful for any organization for many reasons and I wish it could be cheaper in the future years specially for the SME's and new funtionalities.

Pros

I have used this software since 2008 and I'm a big fan of it. I like several features from ARIS but the 2 most inportant are the functionalities in general for analizing process and it is very easy to model process for any person in the organization without an extensive training.

Cons

I don't like specially 2 things. The help´s documentation that in some topics are very general, is not specific for example the exportation and importation of models. In some cases, is the same situation with the answers from technical support, they don't have enough information to execute a procedure for instance.

Reason for choosing ARIS

In general it has been a decisition from the Executives.

Review Source

LES

Luz Elena S.  
Quality and process director  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Aris experience "

December 5, 2023

5.0

It doesn’t need a lot of training and it’s very agil to modeling

Pros

Very friendly and easy to use for modeling process

Cons

On the basic option it doesn’t have all the objects

Review Source

Response from Software AG

December 11, 2023

Thank you very much for your feedback. We are pleased that you are so satisfied with ARIS.

VS

Veselin S.  
Product Definition Analyst  
Information Services  
Used the software for: 2+ years

### "It is hard to believe that so many companies still do not recognize the power of a good BPM tool"

August 22, 2022

5.0

I have been using ARIS in previous employment for years, creating business process diagrams, but also integrated application architecture diagrams and producing great reports and software requirements specification documents. I changed a few renowned companies afterwards and always felt like I was handicapped while doing my job for the lack of similar software. I spent a good amount of time looking for more affordable alternatives, and there simply are not any. Most applications in the field just produce nice diagrams, which are nothing more than pictures.

Pros

Reporting. There are very few other solutions for diagraming that actually follow a method and record each symbol and connection in the diagram in a structured database. Reporting capabilities, as a consequence, are unparalleled. Job descriptions, functional documentation, matrices for access to data etc. in a single click.

Cons

It is not easy to justify the cost of it in front of management usually, unless management has had experience with it before.

Reason for choosing ARIS

Experience with ARIS from previous employment. Also, there are not many alternative products, surprisingly.

Review Source

KR

KarlHeinz R.  
CIO  
Computer & Network Security  
Used the software for: Less than 6 months

### "ARIS Designer Review"

October 31, 2023

5.0

Pros

My overall experience is quite well. It is easy to use and use r friendly

Review Source

Response from Software AG

November 2, 2023

Hi KarlHeinz. Thank you for your feedback. It's great to hear that you are so satisfied with ARIS.

ED

Eduard D.  
CEO  
Construction  
Used the software for: 6-12 months

### "ProfiCircle"

April 3, 2023

5.0

Pros

We have been using Causal for more than a year and we are very satisfied with the application that allows us to have our financial data in one place. it is easy to create different scenarios and control the company's activity

Cons

It would be good to have the option to add integration with the software we use for invoicing (FGO) and the accounting software - Stripe

Review Source

MTG

Marco Tulio G.  
Agente de Controles Internos  
Financial Services  
Used the software for: I used a free trial

### "Aris - Recomendação"

July 4, 2022

4.0

Pros

Aris é de fácil uso, possui interface web que permite acessar facilmente o repositório de processos a partir de qualquer lugar. Existem vários atributos possíveis de serem preenchidos para documentar o processo. Aliás, existem vários relatórios que podem ser gerados, permitindo ver o documento dos processos, fazer gestão de riscos, ver os papéis RACI etc. Possui ótimo desempenho e é bem amigável de utilizar.

Cons

Aris não possui a possibilidade de modelar processos com piscinas e raias quando se trata da notação EPC na versão Aris Basic. Também não possui alguns objetos como o "sys" que encontrava em outras versões. Nem todos os objetos estão disponíveis no Basic.

Review Source

Response from Software AG

July 20, 2022

While ARIS Basic is our starter edition, you have a lot more capabilities, flexibility and add-ons in the next edition. What about a 30-days free trial for ARIS Advanced? You can try it for free here: https://ariscloud.com/pricing/ and upgrade easily from ARIS Basic to Advanced, if it fits to your needs. Regards, Christina

SC

Silvia C.  
dipendente  
Information Technology and Services  
Used the software for: 6-12 months

### "Aris"

September 18, 2023

4.0

Pros

Molto facile da usare, predisposizione di molte possibilità di stampe e report .

Cons

Sarebbe auspicabile una maggiore integrazione con altri SW

Review Source

MF

Malik F.  
Business Analyst  
Computer Software  
Used the software for: I used a free trial

### "An Awesome product experience"

July 12, 2021

5.0

Slowly, but steadily learning the software. Wish there were more helpful tutorials & videos available on internet to get along with the software.

Pros

I am understanding how to model business processes. ARIS is an awesome tool to learn and excel in my career.

Cons

Less videos/tutorials availability on internet.

Review Source

Response from Software AG

July 13, 2021

Hi Malik, thanks a lot for your great review! I am glad you like ARIS. Did you already check our Know how section on the ARIS Community? There you'll find many helfpul tutorials and videos: https://ariscommunity.com/know-how If there is anything we can help you with please feel free to reach out, we are always happy to help. Regards, Christina

DN

Diorge N.  
BPM Consultant  
Banking  
Used the software for: 2+ years

### "Best Tool in the Mkt"

March 1, 2021

5.0

Pros

Arial software is a colaborative tool.

Cons

THe toll keeps giving the option for aswimming lanes.

Review Source

Response from Software AG

March 3, 2021

Thank you very much!

MS

Martti S.  
CEO  
Apparel & Fashion  
Used the software for: 6-12 months

### "Basic licence need bit more freedom"

January 3, 2023

5.0

We are describing and analyzing business processes to implement ERP system and later establish business process management.

Pros

Repository functionality and semantic checks. Also possibility to export from Advanced licence.

Cons

Missing functionalities in the Basic licence: like database export, lack of reports, lack model types.

Reason for choosing ARIS

Because of semantic checks, reports and possibility to import-export database.

Review Source

Response from Software AG

January 9, 2023

Hi Martti, thanks for your review. You are using ARIS Basic, our starter edition which provides essential features to get started. If you are missing functionalities like the ones you mentioned, you can find them in ARIS Advanced. As an ARIS Basic user, you can easily upgrade to this edition and find everything you need. Please see a more comparison here: https://ariscloud.com/pricing/ Hope that helps, Christina

AP

Andrea P.  
CIO  
Packaging and Containers  
Used the software for: I used a free trial

### "ARIS - How to support business process design"

June 28, 2021

5.0

Very positive experience

Pros

Very easy and simple to use, so efficient for sharing and distributeprocess changes

Cons

ARIS element version has very low feature in terms of roles and authorization

Review Source

Response from Software AG

June 29, 2021

Thanks a lot for your review!

TB

Tihomir B.  
Software Engineer  
Banking  
Used the software for: 1-2 years

### "Extremely Simple Business Process Management Solution"

February 21, 2022

5.0

Pros

Documenting Business Processes, Analyzes and Process mining

Cons

The price is a bit high,

Review Source

Response from Software AG

March 1, 2022

Hi Tihomir, we are more than happy to receive your 5\* rating and wish you continuous success with ARIS in the future!

CL

Carlo L.  
Developer in Chief  
Information Technology and Services  
Used the software for: I used a free trial

### "Great product!"

March 1, 2021

5.0

It's been great. My client is impressed with the quality of my diagram. And I haven't shown him yet all the features of ARIS

Pros

I enjoyed using ARIS especially the process flow

Cons

I was hoping there's also UML / Use Case Diagrams

Review Source

Response from Software AG

March 17, 2021

Thank you very much for that fantastic feedback. We really appreciate that! BTW: UML is part of the ARIS Enterprise Edition.

PE

Philipp E.  
Werksstudent  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Incredible good software programm for beginner and students"

May 25, 2021

5.0

In regard to our tasks of our university it is a really useful programm.

Pros

In general the prozess building if it is the organization, the documental or the function sheet

Cons

There is not a real negative aspect of Aris

Review Source

Response from Software AG

May 28, 2021

Thanks for your great review!

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