# Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Field Service Management the right Field Service Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/reviews --- Field Service Management 4.2 (117) [View alternatives](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Field Service Management Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews RW Robert W Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We love the ability so email reports with photos to clients, as well as how easy it is to retrieve the client's past job history and work order/invoice details.“ April 29, 2020 AB Andrew B AccountsRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “There are always going to be the occasional customer claiming work hasn't been done.“ April 29, 2020 AB Andrew B AccountsRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to manage our regular servicing and customise to each customers requirements is amazing.“ April 29, 2020 BS Brittany S Marketing CoordinatorBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “Great app for phones, great app for a desktop, easy to use and easy to understand.“ December 11, 2020 RS Rob S General ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “This software saved my business’ life!“ December 22, 2020 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ruby C. HR Liasion Construction Used the software for: 6-12 months ### "Versatile and easy to use" November 13, 2018 4.0 Since we where essentially in the dark ages (using paper invoices) we have really been impressed with the functionality and ease of use. My non-tech guys have really found it quite easy to use and training was minimal. Pros The best and most needed feature is the customization. We where able to make it exactly what we needed. this allows the input process to flow seamlessly Cons The only con was that it did not tie into our existing software program as we do not use QB but other then that it was aces. And we did find a work around so even that was not a huge problem. Review Source Response from GPS Insight November 21, 2018 Thank you for providing us with the valuable feedback. We're happy to hear the product is working well for you. Please let us know if we can be of further assistance. AB Andrew B. Accounts Recreational Facilities and Services Used the software for: 2+ years ### "Essential for business" April 29, 2020 5.0 Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases. The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished. Pros The ability to manage our regular servicing and customise to each customers requirements is amazing. The ServiceBridge engineers are always trying to understand your requirements and improve the software to accommodate. The customer reporting and web services are great as well. Any small business can operate better than most big businesses without much work at all. Cons It would be great to integrate with more accounting systems. That being said, the integration with Quickbooks makes using quickbooks much easier. Alternatives considered [Pooltrackr](https://www.capterra.com/p/163563/Pooltrackr/) Reason for choosing Field Service Management While these products had many of the features of ServiceBridge, they fell short. In addition, the communication and willingness to assist by ServiceBridge made the decision easy. Review Source KR Kevin R. Franchise Marketing Construction Used the software for: 2+ years ### "Growing Pains" January 19, 2017 3.0 ServiceBridge has helped us overcome many of the field service issues we were experiencing before going digital. The software works nicely on the iPads in the field by allowing us to attach notes, custom fields, pictures, diagrams, and so much more. Jobs can be clocked in and out in the field and the customer can sign the estimate on the spot right on the iPad. The biggest challenges we faced all had to do with matching our workflow with their software or vice versa. The ability to schedule work crews, for example, was something completely to inept to use in the beginning. We had to use an additional CRM called ServiceCEO to get what we needed on the scheduling side. Through continual pressure, the ServiceBridge team finally added the robust scheduling ability to their software. Another huge missing piece was their Open APIs. The software only started using Rest APIs in 2016, something that was a staple in many of the competitor's SaaS platforms. ServiceBridge excels at being a field service digital solution, in that it provides a great instant sales and field service solution for our field teams. What it does in field service point of sale, it lacks in CRM. Getting a simple confirmation on an estimate is a matter of emailing a separate email entirely as there is no digital signing portal connected to a hosted estimate. As far as being a CRM, it is not that of any flavor and needs an additional SaaS platform to help it out. The reporting, although robust and easy to customize, still lacks a few cohesive elements that exist in other CRMs. Attaching a CRM to ServiceBridge requires hiring a third-party developer to create the hooks. Since their API only became open in 2016, there are zero public APIs created and zero mainstream CRM software platforms working with them. The cost of the service is in the upper range of field service software costs. Some more robust alternatives exist in the same price ballpark. Pros Great at creating digital estimates for a point of sale and creating a record of notes, pictures, and service times. Cons For an emerging technology, there are a lot of missing features for the price tag. ServiceBridge needs to lower their costs on their software until they have more robust features that make it marketable for the cost. Review Source Response from GPS Insight January 27, 2017 Hi Kevin, Thanks for your review. We're glad to hear that ServiceBridge is working for you! In response to your comment about training videos, you can find them here: https://support.servicebridge.com/hc/en-us/categories/202524328-Product-Videos We'd love to hear more feedback from you and are open to your ideas on how we can improve our software. Please visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you. - ServiceBridge Team RS Rob S. General Manager Construction Used the software for: 2+ years ### "Great For a Service Company" December 22, 2020 5.0 As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company. Pros I rely on the immediate transfer of information from my office staff to my field team and back again to the office. With GPS Insight FSM we have Real Time information on how are jobs are going, who we can invoice, jobs we need to follow up with, etc. This software replaced the clunky piece meal system I created when the business launched. This software saved my business’ life! Cons I would like to see a communication component imbedded in the software that connects my clients with my staff so that our scheduling/communication is all in one spot. Right now we use an outside messaging platform to schedule. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Field Service Management GPS Insight FSM works for the size of company we are and the work we do. The others required us to be larger or be in certain trades. Review Source Response from GPS Insight January 4, 2021 Thank you for your feedback, Rob. We're delighted that our service has been able to help your business so dramatically! Thanks as well for the communication feature suggestion, we'll ensure that gets into the right hands. Always here to help, GPS Insight VR Verified Reviewer Associate Automotive Used the software for: 6-12 months ### "Helpful tool for management " September 12, 2022 4.0 It is good software for minimising the trouble during mobile services Pros It helps in overall service management and optimises the workflow Cons It needs some what development in some areas Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Think it has some more options than the previous one Review Source Response from GPS Insight February 22, 2024 Thank you so much for your review! DW David W. President Construction Used the software for: 6-12 months ### "Excellent management tool for service companies" November 26, 2019 4.0 Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps. Pros The software is easy to use and implementation time is short..especially if migrating from Service CEO. Mobile app is excellent. Cons The ability to modify forms is somewhat limited. Reason for choosing Field Service Management Better pricing. Features were better and Workwave had some basic functionality flaws Review Source TW Travis W. Marketing Director Construction Used the software for: 2+ years ### "Easy to use field software with a nice mobile app" January 31, 2017 4.0 Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders. There are only 2 reasons I can't rate the software 5 stars. 1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies. 2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments. Pros Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use. Cons All features aren't enabled by default. Limited sales presentation features. Review Source Response from GPS Insight February 1, 2017 Hi Travis - thanks for the great review! We appreciate the straightforward feedback. Regarding your concerns: 1) The reason we don't automatically enable new features across the board is because some functions are tailored to a specific industry; and try to personalize the software to the needs of each client. That said - we can definitely see your concern in this area and will be discussing how we can improve feature roll out in the future so that some of the product updates become automatically enabled for you. 2) Good/Better/Best does make sense from a estimate standpoint, we can consider adding that to the roadmap (and finding a way to enable it faster for you). Your notes have been passed onto the product team to figure out how we can improve custom data in reports and work order management. Overall, we're glad ServiceBridge is working for you, and look forward to continuing to improve so that we can earn 5 stars. - The ServiceBridge Team JL Jennifer L. Construction Used the software for: Less than 6 months ### "Great CRM tools for services industries" January 13, 2017 4.0 The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field. J.Lee Pros communication with field crews and tracking of job status. Uploads of property photos for future reference. There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future. Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property. Also, I have verbiage that is standard disclosure. Appears the disclosures will now be broken out of the actual proposal... it will be attached as a sep doc. Then, there are the details that are template-able to some degree. There is a section where I can upload templates and then alter the verbiage accordingly .. this will show up on the proposal. I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok. We will see. All in all the ideas seem to be functional. We are entering vendors as well. Cons MY CPA does not use online Quickbooks so we are not venturing into the accounting area... yet. We may determine that it is an expense we will take on regardless. Just some terminology bumps that stump me up from figuring things out without a guided session... like, ... I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew. When I was exploring the software from the office I could not find where to upload my photos... then Russ showed me it is uploaded as a document... not a photo. There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete. Review Source Response from GPS Insight January 17, 2017 Hi Jennifer, Great to hear that overall ServiceBridge is working well for you! We pride ourselves on the quality of support we provide - I'll pass your comments on to Russ. We understand that implementing a new software program can be difficult. We really like your approach of tackling it during the slower periods of the year so that when it gets busy, your team is already familiar with the system and ready to go. Our account executives are always here to help. In addition, you can visit our support website at https://support.servicebridge.com/hc/en-us for helpful articles, videos, and more. We even have a feature request board where you can tell us what features we should implement next. We look forward to continuing to serve you and look forward to your thoughts and feedback as you become more acclimated with our software. Thanks, - ServiceBridge Team VR Verified Reviewer Technical Services Manager Medical Devices Used the software for: 2+ years ### "ServiceBridge For buisness" December 10, 2018 5.0 I was involved with the deployment of this service solution to our service network over the last few years. the ServiceBridge team has always been accommodating to our needs and straight forward when thing could not be done. Pros Great Support Structure. Willingness to Help develop business solutions Meets the needs for our entire Service Network Cons Web interface does not have a "log" for tracking who made changes. Review Source Response from GPS Insight December 12, 2018 Hello! We're happy to hear ServiceBridge has been working well for your business. We pride ourselves on helping businesses develop solutions that work for them. We hear you on the "log" - our product team is always looking for new features that can improve the experience for you and all of our users. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features. Thank you for being a ServiceBridge customer and have a great holiday season! Thanks, The ServiceBridge Team VR Verified Reviewer Conference Services Manager Facilities Services Used the software for: Less than 6 months ### "ServiceBridge Software" December 12, 2018 4.0 Pros The phone application is great. The ability to store photos in customer profiles is helpful. Cons There needs to be a log for changes. The customer service could be better. Review Source Response from GPS Insight December 13, 2018 Hello! Thank you for posting an honest review. I would love to show you the audit logs we have in place for many of our features and hear about the other ideas you have for change logs. Please reach out to me at success@servicebridge.com to discuss this further. We are making significant investments in our customer support and hope you have noticed a difference over the last few months. This includes adding live chat (which can be found in the help center in ServiceBridge). Sincerely, Sabrina St. Peter Customer Success Lead BS Brittany S. Marketing Coordinator Building Materials Used the software for: Less than 6 months ### "GPS Insight Review" December 11, 2020 5.0 Great app for phones, great app for a desktop, easy to use and easy to understand. Pros The best thing about the app is the live support that will help you step by step for everything. Cons It does not have time sheets available. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Easier to use for doing estimates and scheduling. Review Source Response from GPS Insight December 17, 2020 Brittany, Thank you for your review! We appreciate your business and your feedback. We wanted to let you know that we actually do have time sheets available. We will reach out to ensure that you are trained on how to use them. Always here to help, GPS Insight SY SCOTT Y. IT Manager Building Materials Used the software for: 2+ years ### "ServiceBridge and beyond" January 6, 2017 4.0 So, just because the software works well means nothing. If you don't have a great support team behind it, its not worth a dime. ServiceBridge's support has always exceeded my expectations. Fast response time with correct sullutions is what I think this company excels at. Pros Very easy to use and setup. Cons Really the software does what is suppose to do, and this is no fault of ServiceBridge but when the LTE carrier is slow, service bridge is very slow. Review Source Response from GPS Insight January 9, 2017 Hi Scott, Thank you for your feedback. We're happy to here you enjoy our support - we pride ourselves on our support team and ensuring all of our customers have the product knowledge they need to make the most of our software. We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit new feature requests and submit general feedback. Thank you again for your feedback and we look forward to continuing to serve you. - ServiceBridge Team RR Robert R. President Construction Used the software for: 2+ years ### "Great Partners in Business" May 6, 2020 5.0 Greatly improves our ability to communicate details internally to ensure the outcomes of our services meet and exceed customer’s expectations Pros We have been using ServiceBridge for over 2 years now. We have been very pleased with the performance and support of the their team. They are receptive to feedback and and our desires for future feature enhancement. Cons Early on there seemed to be regular glitches within the iOS app. They have been responsive to feedback and have improved with respect to this since. Review Source DG David G. Owner Construction Used the software for: 1-2 years ### "Horrid Program - Only use it because I am required to by my Franchisor" July 22, 2018 1.0 NONE Pros I am forced to do a minimum of 100 characters - Their is absolutely nothing I like about this program!!!!!! Cons Customer Service is non-existent - What company makes you send them an email and then they'll get back you to (BY EMAIL) in 24 hours giving an answer that doesn't even address the problem because they can't be bothered to pick up the phone and call you to understand the problem RUN AWAY RUN AWAY DO NOT WASTE YOUR TIME OR MONEY WITH THEM!!!!!! Review Source Response from GPS Insight December 12, 2018 Hi David We apologize for the frustration you have experienced. We have made significant changes to the way our customer support team operates since your review, to ensure you get faster responses. We again apologize for the inconvenience we have caused, and thank you for being a ServiceBridge customer. Sincerely, The ServiceBridge Team KH Kevin H. Owner Consumer Services Used the software for: Less than 6 months ### "Application Bugs" January 7, 2017 5.0 Overall I would rate ServiceBridge as a very functional application for field service technicians. The cloud application works perfectly. However, as everyone knows, Cellular signals are not always available. I work and service a rather large area of central Texas. The terrain in this area consists of Mesa's and ravines. The point being I do not always have a signal. The stand alone application of ServiceBridge is functional but does not have the product and service editing. It also distorts cells when we try to edit a price or product description on our iPads. For that reason, I ding the application. Setting up my particular business had some bugs to work out, but the support offered was spectacular as well as always returning a call in short order with any questions we have had. Pros Mobility. Instant Estimates on site. Pictures and descriptions are easy to edit and present to customers for review and approval. Cons Stand Alone Application needs bugs worked out as far as modifying and editing prices, listed products and service Review Source Response from GPS Insight January 27, 2017 Hi Kevin, thanks for your review. Our mobile application works offline too and there are no limitations on what you can edit. If you are experiencing any kind of issue or have a question, just let our team know by contacting support@servicebridge.com I will contact you personally to make sure that all questions are answered and our software works great for you! Best, Daniel Acas ServiceBridge Team SJ Sheri J. Used the software for: ### "Service Bridge " January 6, 2017 4.0 We have been using SB for about a year and a half now and I want to start with the best thing about Service Bridge which is the support staff. They are very helpful, professional, and very quick to respond. Having said that, Service Bridge in theory, would be an amazing addition to any company looking to schedule jobs for multiple employees out in the field, track their employees to ensure they are at the jobs they say they are at, and customize reports from the jobs so you can have pictures and detailed information for your customers - if the functionality was always consistent. The tracking for the employees is not always accurate so it is not the best way to hold your employees accountable. We have issues with getting kicked out of the app every time there is a software update either from Apple or SB. The app works much better with Android devices, not sure why that is, but I have probably 85% of our issues with SB coming from our Apple devices. I will say that even though it doesn't operate to 100% of what we would like, it still brings a lot of value to our company, and the support staff is always working with us to fix the problems and improve the product. Review Source Response from GPS Insight February 1, 2017 Sherri, Glad that overall, ServiceBridge is working well for your business! We do our best and pride ourselves on our support and working to support every customer. It sounds like you're already been in touch with our support team, but if you can send us the bugs as they happen to support@servicebridge.com, we can investigate them and do everything we can to make sure that it works for your iOS devices. Thank you for your business and we look forward to continuing to work with you. - The ServiceBridge Team MC Matthew C. Outside sales Construction Used the software for: 2+ years ### "Horrible customer service " March 27, 2019 1.0 Absolutely horrible. Pros Nothing, it is constantly having issues. Cons Constantly have issues and no customer service number to call. I must contact customer service multiple times and I get vague answers and problems are not fixed after weeks of emails. Review Source DS Deb S. Human Resources Manager Used the software for: 2+ years ### "Amazing Software" January 6, 2017 5.0 It is extremely powerful, I have not even taken full advantage of it yet, anytime I have had questions the support center has always been super helpful! Pros Easy to add users/delete Cons Setting up a new user on their smartphone was tricky at first Review Source Response from GPS Insight January 9, 2017 Hi Deb! We're glad you're enjoying ServiceBridge. We pride ourselves on our dedicated support team and are always happy to help! If you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! - ServiceBridge Team CW Colleen W. Operations Mgr Facilities Services Used the software for: 1-2 years ### "Great Product!" January 27, 2017 5.0 Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!! Pros Fairly simple & straightforward system. Easy to train new employees on the system. Cons Not all of the features are operational at this time. Review Source Response from GPS Insight February 1, 2017 Hi Colleen, thanks for the great review! Glad ServiceBridge is working for your business. We're working around the clock to introduce new features. Visit us at https://support.servicebridge.com/hc/en-us to tell us your thoughts on what features should be introduced next. We appreciate your business and look forward to continuing to work with you. - The ServiceBridge Team HL Holly L. Used the software for: 6-12 months ### "Service Bridge Review" January 12, 2017 4.0 We're still getting the hang of using Service Bridge - our service techs feel like it's not very user-friendly or intuitive. I think once they embrace change a little and start using it, they will feel better about it. Pros I like that we can assign work orders and see what it done and what isn't. Cons A better overall calendar view would be easier for our techs. It could be a little more intuitive, but some of that could be lack of user knowledge Review Source Response from GPS Insight January 17, 2017 Hi Holly, We're glad you're enjoying ServiceBridge so far. We understand that adapting to any new software can be difficult, and we want to make that process as easy as possible for you. As you continue to get more familiar with our software, please keep us updated on your thoughts and how we can improve. Our support site - https://support.servicebridge.com/hc/en-us - has some great documentation on getting started, as well as an area to request new features; and contact information for our support department. You can also reach out to your Account Executive, Kevin, at any time with questions on the system. We look forward to working with you and look forward to hearing your thoughts as you continue working with ServiceBridge! - ServiceBridge Team JF Jason F. Used the software for: 2+ years ### "Servicebridge is an outstanding product!" July 5, 2016 5.0 Great customer support! We've been using SB for a few years now and it has bridged the gap with ServiceCEO for us. Pros Very easy to teach new employees how to use it. Cons Can't manually move jobs into a different spot so that they are in the correct order on the drivers phone. Review Source SK Stacie K. Office manager Used the software for: 1-2 years ### "Love this software....makes business so much easier. They keep improving with time too! " July 13, 2016 4.0 We have been using ServiceBridge for about a year and half and I love the time it saves us. Our customers love the pictures and the fact the everything is handled electronically. Another aspect to prove that we are the top notch professionals in our industry. Pros The ease of use for the office as well as the field technicians. Cons Would like a better sales tax report. Review Source DS Dawn S. Bookeeper Automotive Used the software for: 6-12 months ### "Protec Petroleum" January 26, 2017 4.0 Daniel is great to deal with. Couple of quirks that are hard to get past based on being an online system. Pros Ease of changing invoices & editing information Cons Goesback to beginning page everytime you edit customers, does not go back to previous screen Review Source Response from GPS Insight February 1, 2017 Hi Dawn, thanks for the great review! We'll pass your praise onto Daniel. We'll definitely look into the customer edit -> beginning page jump, excellent point. Glad it's working well for your business and we look forward to continuing to serve you! - The ServiceBridge Team TP Theresa P. Owner Construction Used the software for: Less than 6 months ### "Top Hat Chimney Sweeps Review " January 12, 2017 4.0 We have enjoyed using service bridge- appreciate the ease and the overall access and functionality. We are however still puzzled with many of the functionalities. Communication for the support is not good. It takes several calls and attempts to resolve an issue or concern and rolling this out during our busy season with little response on questions or resolutions is not customer centric. Pros Ease of getting information to our technicians- and processing invoices. Cons Support- we think the software is amazing but we don't have time to watch tutorials to find resolutions to our concerns. We started this software at the start of our busy season to increase and improve productivity- but having to chase answers is not productive at all- neither is taking my sales reps off the phone for 30 minutes to watch a video. Review Source KW Kelly W. Used the software for: ### "Exceptional tool!" January 16, 2017 5.0 We have had an excellent experience with Service Bridge. The customer service from Service Bridge is terrific. There is only one snag which is when changing team members for a particular job, the history of the rest of the jobs change to that new team member. I would also like to see the reporting features be a bit more user friendly. All in all, Service Bridge is an exceptional tool! Review Source Response from GPS Insight January 17, 2017 Hi Kelly Exceptionally glad to hear ServiceBridge is working for your business! We pride ourselves on fast, helpful support; and it sounds like We've always looking to improve our software, including the reporting and team scheduling functions. You can visit our support site at https://support.servicebridge.com/hc/en-us , where we have a Feature Request board under Community - we're always looking to hear from our customers on what features we can implement to make ServiceBridge the best solution for today's service teams. We look forward to continuing to serve you, and look forward to your feedback on how we can improve our reporting and scheduling functions to be the best solution possible for your business. Thanks! - ServiceBridge Team Similar Products Featured