# Page 2 | Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Field Service Management the right Field Service Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/reviews --- Field Service Management 4.2 (117) [View alternatives](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Field Service Management ## Showing most helpful reviews Showing 26-50 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Laurel M. Owner Glass, Ceramics & Concrete Used the software for: 2+ years ### "Cannot recommend" December 20, 2018 2.0 ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess. Pros Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time. Cons We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better. Review Source CL Christina L. Manager Used the software for: Less than 6 months ### "More headaches than help" July 5, 2016 3.0 Service Bridge seems like such a great idea and such a powerful tool for businesses, but the amount of issues it has caused for the business are innumerable. We thought with this software we would be able to go paperless as a business, but it is creating more paperwork than we have ever had before. The amount of things that need to be double and triple checked because of Service Bridge is astronomical even on a daily basis. Things are added to Service Bridge and then disappear. If you are a business that uses QuickBooks, steer clear from trying to have them coexist together because it is almost impossible for them to work together/interchangeably. Service Bridge is such a good idea for a software, but the actual outcome has not been what it was perceived to be. Pros Adding in work orders and being able to send them to the service technicians within minutes is nice- if the work order actually shows up. As stated previously, things just seem to disappear sometimes. Pretty much the only good thing about this software is the customer service- when they actually respond. Cons If you're trying to go paperless as a business, don't waste your time. You will be printing off so much paper trying to clarify what happens at each client's house and trying to clarify if things were truly put in the software or not. Working with the software is meticulous and can be frustrating. Not only that, but as a company you need to pay every time that you want to add a new employee. Thankfully it's not per client. If you want more than one account for access, that is also an additional charge. There will be duplicates of clients if you are using QuickBooks with this software, especially if they are previous clients. Review Source Response from GPS Insight July 7, 2016 Thank you for the feedback Christina. We'd be happy to investigate why you are needing to print so many documents when using ServiceBridge. Please contact us and we will configure digital reports for you that will provide the peace of mind that all your data is registering correctly. Additionally, our Audit History feature tracks all changes made in the system so we will find any work order that your create in the system. Nothing gets lost! :-) To your issues with Quickbooks Online connection, we can definitely get you configured if you contact us. We have thousands of people using our two-way sync to great success without issue. Once we address your concerns, you will see significant time savings in your operations from no longer having to do double entry for payments and invoices. AG Al G. owner Construction Used the software for: Less than 6 months ### "extreemly intuitive and adaptable" December 8, 2018 5.0 I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches. Pros It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive. Cons We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate. Review Source Response from GPS Insight December 12, 2018 Hi Al, We're happy to hear ServiceBridge has been working well for your business. We're all about making life easy for service companies like yours - glad to hear our experience has been a smooth one. We're sorry to hear you are having some problems with the QuickBooks sync. Our team is always looking to improve. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features and improvements. Thank you for being a ServiceBridge customer - we look forward to continuing to work with you!  Happy Holidays, The ServiceBridge Team SG Stormy G. Code Manager Public Safety Used the software for: 2+ years ### "Code Experience " November 14, 2022 5.0 Overall, our experience was great. there were times the tracking would be off some but over all it was good. Pros This tracker also tracked the cell phones the app was loaded to. This would allow us to track in real time along with backdating. Cons We used this as a GPS device but staff would leave their phones in other locations. Review Source Response from GPS Insight November 15, 2023 Thanks for the positive review, Stormy! We're so happy to hear that you're able to improve your team's efficiency with our real-time tracking! SR Susana R. Founder and CEO Used the software for: 2+ years ### "FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!" May 3, 2017 4.0 Pros great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself. Cons Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT! Review Source Response from GPS Insight July 25, 2017 Susana, We are disappointed to learn about your experience with ServiceBridge. We pride ourselves on not only making great tools for the field service industry, but supporting our customers as well. We welcome you to contact us by sending an e-mail to support@servicebridge.com, where we will respond to your issue within 24 hours (most tickets are resolved within 4 hours during the day). We require an e-mail for a support call in order to ensure any issues with the ServiceBridge platform are documented and resolved. We also use it as an accountability measure - so that you have proof of correspondence with our team, and documentation of the issue. If necessary, we would be happy to schedule a phone call with you to resolve any remaining issues you may have with the system. Again, we are sorry to hear about your experience, and would like to work with you to improve your experience going forward. Regards, ServiceBridge Team AS Amanda S. Branch Manager Environmental Services Used the software for: 2+ years ### "Easily THE Most Powerful Tool For Your Business!" January 6, 2017 5.0 ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge! Pros Ease of use, multi-function, solid features. Cons Some minor glitches over the years, but nothing terrible. Review Source Response from GPS Insight January 9, 2017 Thank you for your great review, Amanda! Critter Control has been one of our favorite companies to work with, and we're very excited to hear that ServiceBridge is working so well for you. We're always looking for ways we can improve ServiceBridge even further and invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features, or reach out to support directly with feedback. We look forward to continuing our great relationship together and hearing from you on how we can keep improving to provide you with the best tools possible to manage your business. Thanks, ServiceBridge SB Sara B. Controller Construction Used the software for: 2+ years ### "Great Customer Service" January 6, 2017 4.0 we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested Pros Ease of use Cons would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself. Review Source Response from GPS Insight January 9, 2017 Hi Sara, Thank you for your feedback! We really pride ourselves on providing an application that is easy to use, yet powerful - and backing that with great customer support. We only succeed when our customers do! Regarding your note on purchase orders, we're going to be introducing new functions for purchase orders and PO integration with Quickbooks this year! Your account executive, Kevin, will reach out when this new feature starts to roll out and will make sure we get you set up with it at the first available opportunity. We really appreciate your feedback and are always welcome to ideas on how we can improve our software even further. We have a part of our site dedicated to new feature ideas at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - let us know if you have additional ideas for features. We look forward to continuing to serve you in 2017! Thanks, ServiceBridge Team JT John T. Purchasing/Licensing Manager Construction Used the software for: 2+ years ### "Easy to use and customize this app!" January 7, 2017 4.0 We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do! Pros Easy to use... easy to update users Cons Glitches from time to time getting it to load up current jobs or work orders, client lists ect. Review Source Response from GPS Insight January 9, 2017 Hi John, We're happy to hear ServiceBridge is working out for you! We pride ourselves on providing a product which we can customize to customer needs, and backing it with great customer support. Please keep us informed if you run into glitches by visiting our support site at https://support.servicebridge.com/hc/en-us where you can contact support with bugs as they appear, and also can suggest new features. We are constantly introducing new features and patches; and we appreciate any feedback you have on how we can improve the program further. In regards to constant change, we have a webinar every other Wednesday to keep our customers informed on the latest new features in the program. We'll make sure you're e-mailed on the next one and invite you to join us. We look forward to continuing to serve your business and look forward to your feedback on how we can make ServiceBridge even better. Thanks, ServiceBridge Team KP Kenneth P. Owner Construction Used the software for: 2+ years ### "The Brothers That Just Do Gutters" January 6, 2017 5.0 Overall experience has been great. At times customer support in transition was a challenge. If you don't keep up with updates the program kicks off way too much. Pros It saves on all paperwork. It covers the beginning estimate with the salesperson and relays all estimate info with pictures and diagrams to the crews that perform the work to the after pictures and collection of any monies due. A start to finish program that is awesome once you get the hang of all the features Cons When it cuts out or there is delays when texting in info Review Source Response from GPS Insight January 9, 2017 Hi Kenneth, We're glad the overall program has been great for your business! We understand starting out with new software can be difficult and we try to make that process as easy as possible. We strive to provide the best customer support possible and welcome any and all feedback on how we can improve. We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can get support contact information, view feature documentation; and submit ideas for new features. We look forward to continuing to serve you and look forward to additional feedback from you on how we can continue improving. Thank you, ServiceBridge Team BS Beth S. Owner Consumer Services Used the software for: 2+ years ### "Great Support" January 12, 2017 5.0 I had some trouble getting started but with the help of a great support system from Service Bridge we managed to iron everything out. I highly recommend this software. Pros Easily manageable to all employees, office and techs in field. Cons Still waiting for ability to create Tasks from within customer main file. Not crazy about the necessary integration with quickbooks online since desktop is so much easier to navigate but I know that isn't negotiable. Review Source Response from GPS Insight January 17, 2017 Hi Beth, It's been great hearing so many positive reviews from our friends at Critter Control - we really enjoy working with you and it's been great getting such good feedback. We look forward to improving ServiceBridge even more in 2017 to give you the best tools possible for running your business. As a reminder, you can visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features (such as creating task within a customer main file), or reach out to support directly with questions and feedback. We look forward to continuing to serve you and our support department is always here to help along the way if you have questions. Cheers! - ServiceBridge Team CR Curtis R. Service Administrator Facilities Services Used the software for: 2+ years ### "ServiceBridge Review" July 5, 2016 4.0 We have a relatively small group of eight technicians to manage multiple types of service calls and this application works very well for that. Also, having work orders and test reports be automatically emailed out is extremely convenient for our office staff because it saves quite a large amount of time. Pros It is very easy to set up customers, jobs, and notifications for scheduling of future jobs. There are lots of fields where we can also enter further data about a customer or what our technicians should be aware of for certain jobs. They have even built custom forms for our technicians to use as our test reports and such which streamlines our jobs. Cons Currently, custom forms can not be suspended or moved over to another projected visit. This means that jobs that take multiple days but use only one custom form require our technicians to be logged into one visit for the entirety of the call causing us to have to go back and fix the hours and dates of those visits. Review Source AP Avril P. Office manager Oil & Energy Used the software for: 1-2 years ### "FEEDBACK FOR SB" January 6, 2017 4.0 A good program to work with, the only concern we have is when we have an issue we can not speak to anyone immediately, some times the response time is longer than we want through email & phone. When we do get the support it is very good & efficient. Pros I am able to dispatch easily & invoice quickly. Cons Not always aware of changes & have to adapt. Review Source Response from GPS Insight January 9, 2017 Hi Avril - thank you for your feedback. We aim to respond to all support tickets within 24 hours. If it is taking longer then this time frame to receive support help; please e-mail support@servicebridge.com and let us know. We want to make sure you get support when you need it. For product changes, we have a webinar every other week on Wednesday afternoon which covers the latest changes to our software. We announce these features and provide a webinar sign up in our newsletter, which generally goes out 2-3 days before the webinar on Wednesdays. We'll make sure you receive an e-mail next week which will cover new features and updates to ServiceBridge. If you ever have additional questions, ideas for new features; or want to review past new feature webinars which cover updates to the system; visit https://support.servicebridge.com/hc/en-us . Thank you for your feedback and we look forward to continuing to serve you. - ServiceBridge Team SB Sean B. Owner Construction Used the software for: 1-2 years ### "Awful! Do not use!" December 20, 2018 1.0 We are switching because of how awful the experience has been. Stay AWAY! Pros It has an office and field compoenent and you can accept payments in the field. Cons Customer support is awful. There is no training. The system is a drag on the business and very inefficient. If you ever try to leave it is nearly impossible to get all the data that you need out of the system. You will lose a lot of data if you try and transfer. If they tell you that you won't, you will, I am making the transfer now and we are going to lose a significant amount of information but it is worth doing it to not use Service Bridge. Also, they do not respond to you in the timeframe they say they will respond to you. Review Source Response from GPS Insight December 21, 2018 Hi Sean, Thank you for the honest review of ServiceBridge. I am sorry to hear that you have been frustrated with our customer support in the past. We are making significant investments to improve the support we provide which includes adding live chat (this can be found in the help center in ServiceBridge). Please do not hesitate to reach out to us with any further questions or concerns you may have. Thank you, Sabrina St. Peter Customer Success Lead JC Jennifer C. Facilities Services Used the software for: 1-2 years ### "service bridge" August 31, 2016 4.0 Incorporating Service Bridge into our business has made work orders and maintaining customer records easier or more accessible in and out of the office. Pros We are able to track customer work orders. I like that we can keep record with photos attached to the work orders. The ability to sync with quickbooks. Cons I wish there were a way to customize which custom fields show up for different customers, change the order in which they show up, and have the option to include them on work orders that are sent to customers. Each month I have to schedule the recurring weekly service accounts. I wish there were a way to duplicate that each month; it would save me a lot of time. It would also be nice to view a customer's work order list in one pane and click thru to view in another pane; opening a new window and/or going back and forth to the cust file takes a lot of time. I also wish there were a way to view all photos instead of having to go work order by work order. If some of these features are available I am unaware. Review Source BF Brook F. Office manager Consumer Services Used the software for: 1-2 years ### "We appreciate servicebridge" January 6, 2017 5.0 Servicebridge has made running our pool business with such ease. Thank you for providing such a user-friendly program. Pros I am new to the pool business and servicebridge has made it easy for me to learn the business with your user-friendly system Cons N/a Review Source Response from GPS Insight January 9, 2017 Hi Brook, We're glad to hear you're enjoying ServiceBridge. We set out to make the most user-friendly yet powerful mobile application possible, and we're happy to hear it's working for your pool business! We have noted your comment on location names for multiple location clients and forwarded that to the support team. We welcome you to visit our support site at https://support.servicebridge.com/hc/en-us where we have a Feature Request board under Community - we're always looking to hear from our customers on what features we can add to make ServiceBridge even better. We wish you the best with your pool business in 2017 and look forward to continuing to support your business as it grows. Thanks, ServiceBridge Team jL jennifer L. partner Construction Used the software for: 1-2 years ### "ServiceBridge" December 11, 2017 1.0 frustrating in too many ways Pros potential could be great if you have one person who does nothing but focus on setting it up to work for your company. this will require trying really hard to work with the SB crew as you are not granted access to areas you need to change. Cons they do not answer the phones and seldom available to actually provide help if they do. they are more likely to send you video of something that has little to do with what you need. the software is not editable by the client where it is really needed. they want the password changed all the time. loss of data base if you are not paying monthly... the logo and return address of our company is off tab off font ... off in man ways and we were told that is just the way it is... we sent an example invoice to the SB team and asked them to fix it and they literally said there is nothing they can do... it is merely a normal address and company name.on the top of an invoice. removing the logo does not help. Review Source JB Jordan B. GM Construction Used the software for: 2+ years ### "Very Functional and Useful" January 6, 2017 5.0 We've been using Service Bridge for several years and it has helped our company dispatch, track, and manage our techs, finances, and growth. It is user-friendly and capable doing a variety of things to help your CSRs, Dispatcher, and Management teams properly record your company's daily happenings. The customer support team is helpful and quick to action whenever needed. Would definitely recommend Service Bridge. Pros Dispatching daily board, and in-field use for techs Cons Reporting breakdowns Review Source Response from GPS Insight January 9, 2017 Hi Jordan, Thank you for your review and feedback! We are always looking to improve our solution and have recently introduced an API to give some additional reporting functionality. If you have specific report features you'd like to see implemented, please add them to our feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests We look forward to continuing to serve you and welcome any and all feedback on how reporting can be further improved. Thank you again! - ServiceBridge Team cM charles M. ceo/owner Construction Used the software for: 1-2 years ### "Been using for 2 years now was a little had to learn but easy to use once learned" March 13, 2018 3.0 Paperless office Pros Integrates easily with qb online. Seamless integration to service techs devices. Gives techs mapped directions to house via google maps. Can store pictures in customers files. Email work orders with pics to customers. Has customer portal pages. Cons Techs cant bill from the field. I cant understand why they cant enable this option ive been asking for it for 2 years now. It would take a lot of unnecessary work away from my office. Review Source Response from GPS Insight December 12, 2018 Hi Charles, We're happy to hear you have benefited from our QBO integration, mapping features, and customer portal functionality. We aren't so happy to hear about the frustration you are experiencing regarding techs billing from the field. We are always looking to improve, and encourage you to visit https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board, we are always looking for feedback on what new features can be added. Thank you for being a ServiceBridge customer, and we look forward to continuing to work with you. Sincerely, The ServiceBridge Team JS Josh S. Owner Construction Used the software for: 2+ years ### "Service bridge is TERRIBLE TERRIBLE TERRIBLE " July 20, 2018 1.0 Nothing but pain and loss of income and hatred from our employees for using it Pros It's layout is good and idea is good, other than that the app just flat out fails 10 out of 10 times Cons Everything you try to do in the app fails, notes don't save, camera won't work more than half of the time, job timer won't track properly, jobs don't sync between devices, every time the have an update to fix something is gets worse, no tech support over the phone, Review Source Response from GPS Insight December 12, 2018 Hi Josh, We apologize for the frustration you have experienced. We have made significant changes our product to improve stability since the time of your review. We hear your frustration - and are taking steps to ensure these problems no longer occur for you, or any other customer, in the future. We again apologize for the inconvenience we have caused, and thank you for being a ServiceBridge customer. Sincerely, The ServiceBridge Team GB Greg B. Market Director Construction Used the software for: 1-2 years ### "Great for keeping track of our technicians and work we've sold" January 6, 2017 5.0 ServiceBridge does pretty much exactly what we need it to do, offering the ability to simply schedule and sell work on the fly. We use it heavily in the field and in the office to help manage our growing customer base. Pros Able to manage multiple branches and run reports based on sales and estimates. Cons This isn't a true CRM and there are some things that can be done to improve the "Customer" aspect of the software. Review Source Response from GPS Insight January 9, 2017 Hi Greg, Thanks for your detailed feedback. We're glad to hear ServiceBridge is helping your company grow! We're always looking to improve our offering and would love to hear your ideas on how we can improve the customer management within ServiceBridge. We invite you to submit your thoughts to our feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests We've also introduced some new API capabilities which would allow you to tie ServiceBridge into a more robust, dedicated CRM system. Keep us posted on how we can keep improving and feel free to reach out anytime you have questions or suggestions! - ServiceBridge Team BS Bobby S. Ops manager Civil Engineering Used the software for: 2+ years ### "ServiceBridge review" December 8, 2018 3.0 Field service Pros Ease of access Job information Phone app Cons A few updates could be done Calendar requires a better view overall Review Source Response from GPS Insight December 12, 2018 Hi Bobby, We're happy to hear ServiceBridge has been working well for your business. We're all about making life easy for service companies like yours. We hear you on the calendar board, and we're sorry it's not an ideal solution for you at this time. We are always looking to improve, and welcome your thoughts on how we can improve the calendar functionality. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features and improvements. Thank you for being a ServiceBridge customer - we look forward to continuing to work with you!  Happy Holidays, The ServiceBridge Team TH Ted H. Office Manager Construction Used the software for: Less than 6 months ### "Thanks for your help" January 6, 2017 4.0 We are starting Service Bridge with The Glass Guru and so far have been very very happy. Our estimators and installers in the field have also found it easier than the operating system that we were previously using. Pros So far it has been very easy to learn and use, especially for employees in the field. They have almost enjoyed learning to use it. Cons Access to information from a phone. We are struggling to sync our mobile apps and have them work and supply all the information that we need in the field. We still have not figured out how to view a customer phone number from the mobile app. We are aware that these are small con's that will work themselves out as we adjust to this new operating system Review Source Response from GPS Insight January 9, 2017 Hi Ted, We're glad to hear you're happy so far and it's easier to use then your past solution. We designed ServiceBridge to be as user-friendly as possible, yet powerful enough for growing businesses. I spoke with Kevin, your account executive, and he has changed some settings in your account so that you should be able to see custom information on the calendar. If you close and re-open the app, this change should take effect. Kevin, and our entire support department, is always ready to help! You can visit our support site at https://support.servicebridge.com/hc/en-us to contact support, read documentation on features, and suggest ideas for new features. We look forward to hearing your feedback as you continue using ServiceBridge; and we look forward to continuing to serve you! Thanks, Barry @ ServiceBridge JO Jimmy O. Owner Used the software for: 2+ years ### "They have the WORST customer service. They do not answer phones and assume you can figure it all." April 10, 2018 2.0 Pros Note much right now!!! If they can actually help their clients by improving their client service, I might re consider giving a better response Cons It freezes, constant change of features without notification. Loss of data, inconsistencies between different devices Review Source Response from GPS Insight December 12, 2018 Hi Jimmy, We apologize for the frustration you have experienced. We have made significant changes our customer service team since the time of your review, as well as changes to the product to improve stability. Our team is committed to fixing these issues and improving the experience for you, and all of our ServiceBridge customers We again apologize for the inconvenience we have caused, and thank you for being a ServiceBridge customer. Sincerely, The ServiceBridge Team AB Andrew B. Director Used the software for: 2+ years ### "Very powerful tool for business." November 4, 2016 4.0 The functionality of Servicbridge has allowed to me to grow our business past my expectations. Not only has the field management software reduced my scheduling time but invoicing time has reduced by 80%. The customer portals and automated site receipts have improved our business presentation, giving us a clear advantage over our competitors. The professionalism has enabled us to focus less on being price competitive and more on a better service. Pros Very reliable and powerful tool to manage technicians in the field. Great advantage for our customers, allowing us to increase profits by offering a premium service. Cons More connectivity to other accounting platforms. Review Source EQ Ed Q. General Manager Construction Used the software for: 1-2 years ### "Great response with Customer Service!" January 12, 2017 4.0 The team always gets back to me promptly with any questions I may have. The software is customizable and partners with Quickbooks as well. Pros Customizable reports Cons Forms not as professional looking as we would prefer. Review Source Response from GPS Insight January 17, 2017 Hi Ed! Great to hear that ServiceBridge is working for your team! We pride ourselves on great support - I'll pass you praise onto Daniel, you're account executive. As a reminder, Daniel and the entire ServiceBridge team are always here to help! Visit our support site at https://support.servicebridge.com/hc/en-us for help in troubleshooting issues, to contact support if you can't reach Daniel; and you can even submit feature requests (such as improved professional forms). We look forward to hearing your feedback on how we can keep improving ServiceBridge to make it the best possible product for your business. Cheers, The ServiceBridge Team Similar Products Featured