# Page 3 | Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Field Service Management the right Field Service Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/reviews --- Field Service Management 4.2 (117) [View alternatives](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Field Service Management ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Neil S. Owner Construction Used the software for: 6-12 months ### "ServiceBridge " January 6, 2017 5.0 Overall good. Still need to figure a way to allow it to work with credit cards. Would to offer a feature for an email to go out for feedback that we could track throughout all customers. Pros scheduling, integration with QuickBooks Cons Invoices do not always merge over to service bridge. Review Source Response from GPS Insight January 9, 2017 Hi Neil, We're glad you're enjoying ServiceBridge and your experience has overall been a positive one! I have forwarded your review to Kevin, your account executive, and he will be reaching out with some information on our credit card processing partners and ensure that you have the right QuickBooks Online integration set up so that all your invoices are merged. In addition, we invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit additional feedback including making requests for new features under the community section. We look forward to continuing to serve you and hear your ideas on how we can keep improving ServiceBridge! Thank you, Barry @ ServiceBridge JL Jennifer L. Used the software for: ### "Crew Management Guru" January 12, 2017 4.0 ServiceBridge was easy to install and is easy to maintain and use. My crews love it because it's easily accessed on their phone and they can use the GPS, log hours, contact customers, record payments etc. The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc. Customers love it because it contains valuable information about their job site, including photos, forms and project data in custom fields. Adding users is seamless (even when phones are upgraded as they continually are...). The console allows head office to easily adjust access settings, access photos, add and delete users and many other tasks. The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool. Honestly, it would be hard to run my business without it. Review Source Response from GPS Insight January 17, 2017 Thanks for the review, Jennifer! We're happy ServiceBridge is making life easier for both your team and your customers. We pride ourselves on a high quality of support and are really happy to hear we've been able to help your team so much. If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - we're always excited to hear from our customers, show them our software, and learn what we can do to keep improving our software. Remember, we're here anytime you have questions you can reach us at https://support.servicebridge.com/hc/en-us/requests/new We look forward to continuing to serve you and making ServiceBridge an even better tool for your business. Cheers, - ServiceBridge Team BF Brook F. General Manager Consumer Services Used the software for: 2+ years ### "My job is easier since we have started using Servicebridge over 3 years ago. " December 12, 2017 5.0 Its so easy to use yhat it freea me up to do more marketing Pros The software is so easy to use and makes my job scheduling, billing and adding new customera such an easy process. Cons My only.complaint is not even about the software but the inability to speak to.someone when i have a problem. Review Source CT Corey T. Office Manager Consumer Services Used the software for: 2+ years ### "Servicebridge" January 19, 2017 5.0 Servicebridge has made our company run smoother. Communication is easier between office and service plumbers. Pros the ease of using Cons sometimes slow on updating Review Source Response from GPS Insight January 19, 2017 Hello Corey; Glad to hear ServiceBridge is helping to make running your business smoother. As a reminder, we're always open to ideas on how we can improve further. Visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you! - ServiceBridge Team JK Joan K. Office Administrator Used the software for: Less than 6 months ### "ServiceBridge Pros and Cons" July 5, 2016 3.0 I've used ServiceBridge for a few months now. I'm still learning as I go. It was frustrating at first because we didn't build information into the software prior to using but tried to add information as the need came up. If I were to do it over I might not have transferred my QB records and entered the information manually. Pros It will keep our team more up to date with what we have coming up and what each person is doing. Cons Do not like having to always set a date range to see all of our Work Orders; it would be much simpler if we could set a default for what we want to see each time we open the application. There should be a help link easy to connect to when you're not sure of how to do something. Review Source Response from GPS Insight July 7, 2016 Thank you for your review Joan. Our two-way sync with Quickbooks Online is a powerful feature that we offer. Because you can make changes in either ServiceBridge or QBO and have those changes reflect in the other system, your data will be much more consistent. If you contact us, we could still sync your historical customer information into ServiceBridge from QBO to make your work order creation process a bit easier. To your suggestion about letting a user have default values, settings and filters for their profile, we are listening. Our plan to have this functionality very soon. RW Robert W. Office Manager Consumer Services Used the software for: 2+ years ### "ServiceBridge Review" April 29, 2020 4.0 The overall experience has been good. Pros We love the ability so email reports with photos to clients, as well as how easy it is to retrieve the client's past job history and work order/invoice details. Cons Creating custom reports could be simpler. Review Source MM Michael M. Owner / tech Individual & Family Services Used the software for: 1-2 years ### "Great stuff" January 12, 2017 5.0 You guys are great. Anytime we have a suggestion or a problem, you're on it right away. I tell every self-employed person about you. Pros Grass roots. Works fabulous and you accept our suggestions. Cons We can't choose our preferred tax code as default. Review Source Response from GPS Insight January 17, 2017 Hi Michael! We're glad you're enjoying ServiceBridge and it's an ideal solution for your business. We pride ourselves on listening to our customers and providing fast, helpful support. We're always here to listen if you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! We plan to keep it up - no signs of slowing down over here. - ServiceBridge Team JB Jaroslav B. Handyman Facilities Services Used the software for: 2+ years ### "Useful and smart, keeps improoving" August 31, 2016 4.0 Useful and smart, with each update keeps improoving. Still occasionaly freezing my handset Samsung Note3, but not as often as last year. Pros Useful and smart, keeps improoving Cons Still occasionaly freezing my handset Samsung Note3, but not as often as last year. Also phone links in customer contctacts on jobs, those keep adding some more numbers and call forwarde to some automated info and news service. Review Source JC Jason C. Franchise Owner Used the software for: Less than 6 months ### "Great way to track customers" January 6, 2017 4.0 Been using ServiceBridge since Oct 2016 and has been such an amazing way to track pictures and clients without having to keep up with tons of paperwork and SD cards for pics Pros Track customers and attach pics to each customer without taking up memory on my phone or iPad Cons Cannot separate up tax for certain products and having to go back and forth between the app and online versions to perform certain task Review Source Response from GPS Insight January 9, 2017 Hi Jason, Thank you for the great feedback! Regarding going back and forth between the app and online version, can you e-mail us at support@servicebridge.com with more information about the functions you are having trouble with? We may be able to help you troubleshoot and make some modifications to ensure the mobile app works for you. For splitting up tax on products or any other features you think would help improve your usage of ServiceBridge; we suggest submitting this to our Feature Requests forum. We are constantly updating our software and may be able to introduce this function in the future. Our request forum is here: https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests Thanks again for your feedback, and we look forward to continuing to serve you! - ServiceBridge team KG Kelli G. Service Manager Used the software for: 2+ years ### "Awesomeness!" January 6, 2017 4.0 I would give this program all fives with the exception of a longstanding iOS glitch that has not been ultimately resolved. Pros The mobility and instant updates. The ability to take photos on the fly. Cons The inability to attach photos to Service CEO via ServiceBridge automatically. We have to manually download and then upload. I wish that I could access recent history on IOS devices. Review Source DY Dorothea Y. Office Manager Computer Networking Used the software for: 1-2 years ### "Great Product" February 1, 2017 5.0 Great product and easy to use! Helps with organization, team awareness, job recall from previous work. Easy to use. Keeps it simple, yet effective. Great place for pictures as well. Pros Ease of use Cons wish it did more! Review Source Response from GPS Insight February 1, 2017 Hi Dorothea! We're glad you're enjoying ServiceBridge and it's working for your business. We wish it did more too, and we're working on that all the time. :) Visit our support site to submit ideas for new features: https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests Thanks again! - ServiceBridge Team TD Tim D. Owner Consumer Services Used the software for: 1-2 years ### "difficult fro old guys" January 30, 2017 4.0 I'm not very computer savvy, so the change to this product has been difficult, but I've not given up ...yet Pros mobility, can be used anywhere there is internet Cons Time to get used to using it Review Source Response from GPS Insight February 1, 2017 Hi Tim, Sorry to hear that the product has been difficult for you. Keep in mind our support team is always here to help - visit our support site at https://support.servicebridge.com/hc/en-us to contact support. We're always here and happy to help, and make sure you have the support you need to adapt our software. - The ServiceBridge Team RE Robert E. Service Manager Construction Used the software for: Less than 6 months ### "Wow - No Help" August 10, 2018 4.0 Was told we would have plenty of support when going live an since we have gone live it has been 1 hell after another. I have reached out to my rep with no response at all in over a week. I cannot invoice as something is not working, tech support is e-mail only and I was never given any other kind of phone number to reach out to anyone else in the office. I have been doing this for 20 years and this is the worst changeover experience by far, and I have had some bad ones. Pros I like the software that's no the problem Cons Software is not the problem it is trying to get help Review Source Response from GPS Insight December 12, 2018 Hi Robert, We apologize for our delayed response to you and the frustration you have experienced. In the time since your review, we have made significant changes to the way we handle customer support to ensure these frustrations do not occur in the future. You can always contact our support department at https://support.servicebridge.com/hc/en-us/requests/new We again apologize for the inconvenience we have caused, and hope your ServiceBridge experience has been smoother since. Sincerely, The ServiceBridge Team GS Gary S. Owner Facilities Services Used the software for: 1-2 years ### "Service bridge review" July 12, 2016 4.0 It's been good, a lot of little quirks that need to be worked out. For the most part it works well, we had support in the beginning, but now if I call service bridge i rarely get ahold of them. In the field using a IOS device lately something is going on and the specialist have to call the office to fix the problem. If I was to call service bridge and try to tell them about the issue nothing would get done about it. We have learned to work with what we have. Pros Paperless Cons Support Review Source SC Stephen C. Installed Sales Coordinator Building Materials Used the software for: Less than 6 months ### "ServiceBridge Rocks!" December 12, 2018 5.0 Overall experience is very good. It has improved our overall communication and organization by leaps and bounds. Pros ServiceBridge has really helped my company organize our service department. The ability to see all of your services and how productive we are daily is a huge advantage. Also the communication that ServiceBridge brings between you and the customer is excellent. Cons No real cons. Only a few minor quirks that we had to get used to. Review Source Response from GPS Insight December 13, 2018 Hi Stephen, We're happy to hear ServiceBridge has been working well for your business. We are thrilled to hear it has helped you with organization and communication. Thank you for being a ServiceBridge customer - we look forward to continuing to work with you! Happy Holidays, The ServiceBridge Team IA Ivan A. COCO Environmental Services Used the software for: 2+ years ### "Software for everuday use" December 21, 2018 4.0 Overall it allows us to do our work efficiently and accurately Pros Ease of use/ functionality Good support team Cons It needs an accounting module to integrate it better with Quickbooks Review Source PW Paul W. Used the software for: ### "Don't Tell My Competitors" January 6, 2017 4.0 Would have no hesitation in recommending the software, in my opinion, suitable for anything for very small to very large and anything in-between with functionality to suit every scenario. Very Strong Reporting, Responsive Team for Support and service enhancements. Overall very pro-active with new "useful" functionality. We have a distinct advantage over our competitors for our field service requirements, so much so I have withheld our company name as I don't want them to know what we are using! Review Source Response from GPS Insight January 9, 2017 Hi Paul, Thank you for your great feedback. That's some high praise! We're very happy to hear we've been able to give you a great advantage over your competitors! We like having advantages over our competitors, too - we'd love to hear from you if you have ideas on how we can make ServiceBridge even better! We have a new feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - if there's any way you think we can improve, please let us know so we can continue to provide you with the best software solution possible. Thank you again for your feedback, and we look forward to continuing to provide you with new features and even more ways to make your business better. Cheers, - ServiceBridge Team RS Richard S. Used the software for: ### "service bridge soft ware survey" January 12, 2017 4.0 We appreciate the value that Service Bridge brings to the table. We have not been able to keep up with the webinars etc. and we most likely are not using S/B to full potential due to lack of knowledge or understanding or awareness of system. It seems to me S/B should have a operational manual by now. Review Source Response from GPS Insight January 17, 2017 Hi Richard, We're glad you see the value in our product, and we hope we can make learning our software as easy as possible. We hold a webinar every Wednesday from 4-5 PM Eastern time - you can find the link in the newsletter we sent out today. If you have the time to join us, we'd love to hear from you. In addition to our dedicated account executives here at ServiceBridge who are always ready to answer your questions, there's a lot of helpful information on our support website at https://support.servicebridge.com/hc/en-us If you can not join us tomorrow for the webinar, we'll post the recording to our support website so you and your team can check it out at a time which fits your schedule. In addition to webinars and product videos, our support website contains getting started guides, detailed articles on particular functions, and even a feature request board. We look forward to continuing to serve you! - ServiceBridge Team MC Mario C. Pres Telecommunications Used the software for: 2+ years ### "Needs improvment" January 12, 2017 3.0 slow to make changes in functionality and fit in with my business. Always have to make my company operation to compensate for functions not in SB. Review Source DP David P. Manager Used the software for: 1-2 years ### "Great Product" July 9, 2016 5.0 Service bridge has helped cut our office duties in half while increasing sales and customer service. Pros Easy to use. Connects to QB online. Updates are always improving software. Cons Search engine does not always find what we are looking for the first time. Review Source TD Trista D. Office Manager Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Great Operating system" January 12, 2017 5.0 Operating system is much easier to navigate and has great functionality. Makes overall process much easier. Pros easy to use, functional, instantly lets me dispatch work orders Cons wish it had a few more customized report options Review Source Response from GPS Insight January 17, 2017 Thanks for the great review, Trisha! Glad you're enjoying our software. We're always working on to add more features in ServiceBridge, including additional report options. If you ever have questions about our features, or ideas for new features; visit us at https://support.servicebridge.com/hc/en-us - there's a feature board in the community section where you can let us know what report options we should be adding and additional ways we can improve our software. Keep in mind our account executives are always here to help if you have questions about reporting functionalities. We look forward to continuing to work with you! - ServiceBridge GT Graciela T. Administrative Officer Environmental Services Used the software for: 2+ years ### "My experience with ServiceBridge" November 26, 2019 5.0 I'm very happy with my overall experience wiht the program and I find it very useful in my daily basis. Pros How easy it is to use the system and how how adaptable to my needs is. Cons The search mode in the WO tab should be more friendly. Review Source PS Paul S. Owner Glass, Ceramics & Concrete Used the software for: 6-12 months ### "service bridge" December 12, 2018 5.0 It addresses lack of time- it makes things easy and tracks the jobs from entry even into quickbooks. What took an hour can now be done in about 15 minutes. and everything is recorded that you can review things easily. Pros Like having a full time secretary, From entry to bookeeping seamlessly Cons I have problems with the phone application. But I haven't reported it, it can probably be rectified fairly easily. Review Source MV Marlene V. office manager Used the software for: 1-2 years ### "ServiceBridge serves" July 19, 2016 5.0 After an initial learning curve, things are running relatively smoothly. When a situation occurs that we don't know how to deal with the support staff is only an email away. Pros I like that they will listen to users ideas and incorporate them. Review Source JS Joseph S. wildlife technician Used the software for: 1-2 years ### "Not bad, could use a few tweeks" January 19, 2017 4.0 System works but would be nice to receive intructional videos for technicians and ability to view work assigned to other technicians. Pros Mapping and being able to view job history Cons Unable to view jobs if assigned to other technicians Review Source Similar Products Featured