# Page 5 | Field Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Field Service Management the right Field Service Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/reviews

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Field Service Management

4.2 (117)

[View alternatives](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Field Service Management

## Showing most helpful reviews

Showing 101-117 of 117 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AP

Amy P.  
  
  
Used the software for:

### " Well rounded product, excellent support"

January 6, 2017

4.0

We have been using Service bridge for almost 3 years now. It's great for the techs to have access to customer's history as well as able to see their calls for the day, right from their tablet or phone. The search feature is better than what we have with our existing software. Definitely, helps get their paperwork done and turned it!

Review Source

Response from GPS Insight

January 9, 2017

Thanks for the review! If you ever have questions about our features, or ideas for new ones; visit us at https://support.servicebridge.com/hc/en-us and let us know! We're always here to help. - ServiceBridge Team

CA

Chris A.  
  
  
Used the software for:

### "ServiceBridge Review"

January 9, 2017

4.0

This system has improved our operational efficiency. We really like the scheduling portion of the software.

Review Source

Response from GPS Insight

January 9, 2017

Hi Chris, We're glad to hear ServiceBridge is working for you, particularly the scheduling function! We'd love to hear more feedback as you get familiar with the system. Visit our support site at https://support.servicebridge.com/hc/en-us where you can view documentation on all features within ServiceBridge, as well as submit requests for new features. We look forward to continuing to serve you. - ServiceBridge Team

AL

Andrea L.  
  
  
Used the software for:

### "Not a bad software"

January 6, 2017

4.0

Still trying to get used to the software, but there are definitely things easier to use than our old software. It will still be a bit of a learning curve!

Review Source

Response from GPS Insight

January 9, 2017

Hi Andrea, We understand there's a learning curve with any new software; and we're glad you're finding it easier to use so far. If you ever have questions, ideas for new features, or overall feedback; visit our support page at https://support.servicebridge.com/hc/en-us - we are always eager to hear from our customers on how we can improve. Thanks! - ServiceBridge Team

RD

Ray D.  
Customer service rep  
  
Used the software for: Less than 6 months

### "Easier to use than other similar software"

July 26, 2016

5.0

I work for a double franchise, which uses different calendar software for each type of service. Service Bridge is far easier to learn and use than any other I've accessed.

Pros

Easy to learn, easy to use.

Cons

Takes a little while to iron out glitches in new features.

Review Source

EQ

Edward Q.  
  
  
Used the software for:

### "Fully functional and Customizable"

January 6, 2017

4.0

A great product, the company is willing to work with their customers to add and modify the functionality to suit the business needs.

Review Source

Response from GPS Insight

January 9, 2017

Hi Edward, Thank you for your review! We really pride ourselves on the level of customization we can offer. If you have any ideas on how we can improve our product, please visit https://support.servicebridge.com/hc/en-us and go to Community -> Feature Requests. We're always here to help you and always looking to improve. Thanks! - ServiceBridge Team

AM

Angela M.  
  
  
Used the software for:

### "Overall Very Satisfied with Service Bridge"

January 6, 2017

4.0

Overall Very Satisfied with Service Bridge - It was adapted to our unique service company and we love that it is internet based.

Review Source

Response from GPS Insight

January 9, 2017

Hi Angela! Thank you for the review - we're glad you're satisfied and we were able to adapt a solution for your business! If you have additional ideas on how we can improve, visit our feature board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests ! Thanks again! - ServiceBridge Team

SE

Scott E.  
  
  
Used the software for:

### "quick & simple"

January 16, 2017

5.0

been using service bridge with Service CEO for couple years, have not had any problems with the app or service of appointments syncing

Review Source

Response from GPS Insight

February 1, 2017

Scott, Great to hear your enjoying ServiceBridge! Keep in mind we're always here to listen if you need help or have ideas on how we can improve further - visit us at https://support.servicebridge.com/hc/en-us to reach out or suggest new features. Looking forward to continuing working together! - The ServiceBridge Team

MM

M M.  
  
  
Used the software for:

### "Recommended "

January 12, 2017

5.0

Easy to use, loads of functionality, always quick response from customer service. I can easily recomend this for every company considering implementing a software for mobile field service.

Review Source

Response from GPS Insight

January 17, 2017

Hi M! We're glad you're enjoying ServiceBridge and it's working for your business. We're always here to listen ff you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! - ServiceBridge Team

SH

Scotty H.  
  
  
Used the software for:

### "Great Tool"

January 11, 2017

5.0

Great tool for Field Support it helps alot with us being able to dispatch quickly and capture all the customer important information.

Review Source

Response from GPS Insight

January 17, 2017

Hi Scotty! We're glad you're enjoying ServiceBridge. Sounds like everything is going well! We're always here to listen ff you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! - ServiceBridge Team

jC

james C.  
install sales field supervisor  
Construction  
Used the software for: Less than 6 months

### "install sales field supervisor"

January 3, 2019

4.0

Pros

the ability to track and schedule each service tech

Cons

I haven't really had any issues with this program

Review Source

JC

Jessica C.  
Account manager  
Consumer Services  
Used the software for: 1-2 years

### "A customers experience "

January 19, 2017

3.0

I was brought in to Service Bridge when we first started with them. I can only speak to the start up process. We were all excited for the program and were given great training. There are endless possibilities for the program but takes time to build them custom to what you need.

Pros

Calendar tasks and picture notes

Review Source

MD

Mike D.  
  
  
Used the software for:

### "Schedule and Workflow"

January 23, 2017

4.0

Hi, puzzled about the workflow steps, not overly easy to follow, will take time to learn. Schedule will not allow me to put my personal appts in, needs to be corrected as I do not like having multiple schedules. Geo tracking is good, like the picture and drawing features, signing work orders is nice.

Review Source

AP

Adam P.  
Owner  
  
Used the software for:

### "Great Program and Customer Service"

December 2, 2015

5.0

So far its saved me countless hours and stacks of paper. I'd recommend to anyone who wants to increase efficiency in and out of the office. Customer service is better than the rest as well which made the transition easy and less stressful. 5 stars from us.

Review Source

Response from GPS Insight

December 3, 2015

Thanks Adam!

sA

scott A.  
  
  
Used the software for:

### "pretty good but could be improved"

January 24, 2017

4.0

we have been a user for over a year. still needing changes to your system. calendar default view. document access. my manager has a big list

Review Source

NL

Nick L.  
  
  
Used the software for:

### "Awesome, fast, easy to use!"

October 12, 2015

5.0

I've tried a lot of FSM's and can definitely say that ServiceBridge is one of the best software on the market. Keep going guys!

Review Source

Response from GPS Insight

October 13, 2015

Thanks Nick!

GGG

Gerry Greensher G.  
  
  
Used the software for:

### "ServiceBridge to nowhere"

January 6, 2017

2.0

Poor tech support...calls unanswered. Cumbersome set-up. overall useful once done with the set-up. I expect smoother usability in future.

Review Source

TF

Theresa F.  
Office Manager  
Facilities Services  
Used the software for: Less than 6 months

### "So far I'm impressed"

August 17, 2016

4.0

I'm just starting out with using ServiceBridge, but it seems really user-friendly. Customer service is quick and helpful

Pros

Any paper forms you use they can re-create so everything is digital

Review Source

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