--- title: "CareDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareDesk Software - reviews, pricing plans, popular comparisons to other Patient Management products and more." source_url: "https://www.capterra.com/p/212700/CareDesk/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # CareDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CareDesk ## What is CareDesk? CareDesk by Keona Health is the AI-powered patient access platform built for healthcare organizations that refuse to settle for missed calls, long hold times, and scheduling errors. Kara, our AI call agent, answers patient calls 24/7 and autonomously completes 50%+ of interactions. She schedules appointments, handles billing questions, processes refill requests, and routes clinical concerns, all in natural conversation. No hold music. No phone trees. For calls that need your team, Kara hands off with full context so patients never repeat themselves. DeskAI gives agents real-time decision support, making new schedulers productive in 2 days instead of 6 weeks with 99% accuracy from day one. Results: 99% right appointment, first time. 95% end-to-end call completion. 85% scheduling fully automated. 15M+ clinical calls processed with zero patient safety incidents. 50+ EHR integrations including Epic, Cerner, Athenahealth, and NextGen with real-time read/write access. Live in 2.5 days, not m ## What is CareDesk used for? [Call Center](https://www.capterra.com/call-center-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CareDesk?[Manage this product listing](https://www.g2.com/products/keona-caredesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CareDesk 4.9 (7) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.3 (395) Value For Money 4.8 (6) Value For Money 4.2 (317) Customer Service 5.0 (7) Customer Service 4.3 (342) ## CareDesk alternatives [4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.6 (5)](https://www.capterra.com/p/140841/referralMD/#reviews) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212700/CareDesk/alternatives/) ## FAQs about CareDesk Overview ### What company size and specific industries is CareDesk built for? CareDesk is designed for healthcare organizations of varying sizes, including specialty groups, primary care practices, MSOs, hospitals, health systems, and healthcare contact centers. It fits providers and service teams that need software for patient-facing operations across clinical and administrative settings. Features and Usability ### What are the key features of CareDesk? CareDesk offers appointment scheduling, automated scheduling, and recurring appointments, plus reminders, confirmations, and wait list management. It also includes patient management tools such as EMR/EHR, charting, medical history records, and care plan management, along with messaging, online booking, self-service portal, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does CareDesk integrate with? CareDesk integrates with 8 third-party platforms, including AdvancedMD Telemedicine, Amazon Connect, Avaya CPaaS, Dynamics 365, EPIC, Google Maps, RingCX, and Twilio. These connections cover healthcare systems, contact center tools, CRM software, mapping, and communications. Getting Started and Support ### What training and onboarding options does CareDesk offer? CareDesk offers in-person training, live online sessions, and documentation to help teams get started. In-person training supports guided setup with a trainer, live online sessions allow remote instruction, and documentation provides written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does CareDesk offer? CareDesk provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback about support is available in the catalog data, so user experience details such as response times, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 14,228 Patient Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing appointment scheduling software: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) CareDesk supports **Appointment Management** and **Online Booking**, giving teams a way to organize bookings and let clients schedule appointments without manual back-and-forth. However, it does not include **Calendar Management**. Instead, it offers other features that reviewers also rate as important, including **Confirmations/Reminders** (**50%**), **Mobile Access** (**51%**), and **Client Database** (**44%**). These features help businesses reduce missed appointments, manage schedules on the go, and keep customer information in one place, allowing teams to handle daily scheduling work more efficiently. Appointment Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Contact Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Call Center Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Generative AI 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Patient Intake 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Patients can register for appointments in advance online CareDesk 51 features Define levels of authorization for access to specific files or systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatically create schedules based on business needs or employee availability and qualifications Synchronize with other calendars to view mutual availability and schedules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Electronic storage of stakeholder contact information Manage contact details and communication with clients Automated reminders and confirmations for booked appointments and events via text or email Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Reminders sent via email Create and securely store digital patient records Use AI to generate content in the form of text, images, videos, etc. Automatically find mutually available meeting time slots across multiple calendars Compliant with HIPAA, which sets standards for sensitive patient data protection Automate workflows and trigger campaigns based on customer actions Records of patients' medical history Communicate using messages within the system Access software remotely via mobile devices Manage and support multiple locations Book meetings and appointments through a website or digital platform Allows medical providers and/or customers to request previously filled prescriptions online Allow communication between the company and patients via messages, SMS, emails, phone, and more Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Track and organize physician schedules and pertinent information Predict future data based on historical data sets Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Manage the rescheduling of appointments Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Reminders sent via SMS/text message Set up connections to third-party platforms to improve business processes Record, update and manage waiting lists Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (7) 4.9 Based on 7 reviews ## Pricing Value for money 4.8 (6) Standard Please reach out to Keona. It includes: - Appointment Scheduling - AI Call Agent - Nurse Triage - EHR Integration - Call Routing - Patient Engagement - Appointment Reminders - Analytics & Reporting - After-Hours Support Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[ Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[ EPIC](https://www.capterra.com/p/10010540/Destiny/)[ AdvancedMD Telemedicine](https://www.capterra.com/p/202677/AdvancedTelemedicine/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BL Brooks L. Customer support Consumer Services ### "Care Desk by Keona Health is excellent!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 CareDesk by Keona Health is easy to use and helps keep patient communication, scheduling, and workflows organized. It saves time, improve efficiency, and makes daily tasks smoother for staff and patients alike. Pros The ease of use makes this software value for money. Customer support, Patient communication and call management is excellent. Dialer is made to be easily understood Cons Appointment Managment can be a little complicated to work sometimes but most the time it’s perfect to use. Switched from [BerniePortal](https://www.capterra.com/p/147193/BerniePortal/) Better value for money with this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Mistie E. Director of nursing Hospital & Health Care ### "Keona health review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 We are extremely satisfied with the software. It has streamlined our workflow and is very easy to use. Pros It is very user-friendly and has streamlined our triage workflow. Everything we need is in one place. Cons We have been very satisfied with all aspects of service! They have always been very responsive to our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jenn T. Operations Lead, Nurse Triage Liaison Medical Practice ### "Keona's CareDesk Has Been A Gift!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2026 Keona’s CareDesk has been one of the easiest platforms to learn and teach to both my Telephone Agents and Nursing Team. We especially value the guided questions and the follow-up educational materials we can provide to patients after each call. Pros We have been using Keona for nearly two years. Their platform has enabled us to standardize workflows, ensuring both staff and patients experience consistent, high-quality care. Since implementation, our handle times have decreased while maintaining high levels of patient satisfaction. Additionally, the Keona team is consistently responsive and a pleasure to work with. Cons Honestly, nothing. The CareDesk has been one of the most valuable assets we've added to our company, and we couldn't have launched our Triage Team without them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NE Nicole E. Technician Health, Wellness and Fitness ### "Extremely helpful" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 15, 2024 Pros What I like most about Health Desk is the service it provides to staff. Cons There is not much i didn't like about Health Desk. The system overall functioned very well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Angel J. Clinical Director Hospital & Health Care ### "Keona Health Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2020 Call center protocols, scheduling protocols, on line scheduling options for our patients. Pros The software provides our call center staff with step by step questions to obtain accurate medical information to provide to our physicians. The physicians are able to provide detailed response quickly to our patients. Cons The in building process is very in depth and requires a lot of time and attention to building the algorithms. The spreadsheets for the protocols are detailed and take time to adapt to the building process. The administrative side of Keona is very easy to use and intuitive. Reasons for choosing CareDesk We had a couple on site visits and saw the product work in person and the team worked very closely with us during the discovery phase and was very attentive and provided detailed answers and information. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WR Wesley R. Clinical Informatics Director Hospital & Health Care ### "Improves Patient Care and Practice Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2020 Health Desk is an incredible product that has allowed our practice to completely streamline incoming clinical triage and patient scheduling. Standardization of triage and complete transparency and visualization across the practice into all incoming clinical calls has drastically improved documentation quality and allowed us to attain our our best practice of a return call in under 30 minutes. The Health Desk scheduling component has revolutionized the way we schedule patients - the hundreds of scheduling rules for our women's health multispecialty practice with varying complex service lines and 44 unique providers that used to be in a 170 manual are now literally built into the Keona Healthdesk platform - we've reduced our onboarding time for new patient coordinators by over 70%. Health Desk takes care of the rules, reducing scheduling errors, and allowing our patient coordinators and staff to focus more on the customer experience during calls. Most recently we launched a patient self scheduling version of Heatlh Desk - Keona PSS. This patient facing version has increased the number of appointments patients schedule themselves on line while improving accuracy and efficiency. Pros Enhanced functionality in comparison to other vendors Very customizable to meet needs of practice Easy to use admin tool makes updates simple and easy allowing flexibility and nimbleness Intuitive user interface Great engineering team - easy to work with Cons Scheduling protocol builder tool could be more intuitive and less time consuming to set up Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena meets our needs from a clinical care and billing perspective however the scheduling is suboptimal. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [Relatient](https://www.capterra.com/p/183345/Relatient/) Reasons for choosing CareDesk Price point was on par but Keona had more functionality, allowing us the ability to customize the solution to best meet the needs of our practice. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CF Cindy F. Vice President, Patient Relations and Process Improvement Hospital & Health Care ### "Why I prefer this product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2020 We have been using their products for more than 5 years and have been very satisfied. Downtime has been minimal and they have been great partners in thinking through better ways to use the tool. Pros Being able to customize the protocols for both scheduling and triage are extremely important to our business, as we continue to work to listen to our providers and match their needs for support with the product, better insuring that we are always working towards providing a superior patient experience. Cons You do have to think through how the information will eventually be recorded into the patient's chart. Each question that you add to your protocol can definitely impact that. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.