--- title: "RemoteCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RemoteCall Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/212709/RemoteCall/" page_type: "product" language: "en" --- # RemoteCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RemoteCall ## What is RemoteCall? RemoteCall is a pioneering cloud-based remote support supplier that provides a fast and reliable solution for remote support through a web browser and on-demand sessions. Our product is widely accepted by a range of industries including financial services, telecommunication, and manufacturing. RemoteCall provides support via PCs and mobile devices, as well as visual support via smartphone camera that allows you to share your screen in real time. ## What is RemoteCall used for? [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59.9 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RemoteCall?[Manage this product listing](https://www.g2.com/products/remotecall/claim_requests/new?auto=true) ## RemoteCall Overview Updated August 2026 AI summary RemoteCall delivers remote support and management capabilities for businesses of all sizes, supporting remote desktop access, monitoring, and collaboration. It enables secure connections, screen sharing, file transfer, and real-time chat across major platforms. With features like session recording, two-factor authentication, API access, and customizable branding, RemoteCall adapts to diverse support workflows and deployment environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RemoteCall 4.0 (4) VS. [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $59.9 Per User, Per Month Starting Price $129 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.6 (11,624) Value For Money 4.0 (4) Value For Money 4.6 (8,222) Customer Service 4.3 (4) Customer Service 4.5 (7,515) ## RemoteCall alternatives [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) Highest Rated [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,798)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) ## FAQs about RemoteCall Overview ### What company size and specific industries is RemoteCall built for? RemoteCall is designed for B2B enterprises and government agencies, with particular fit for financial services, including banking and insurance, as well as asset management, education, telecommunications, electronics manufacturing services, and home appliance manufacturers. Features and Usability ### What are the key features of RemoteCall? RemoteCall offers remote access/control, screen sharing, screen recording, and session recording for live support sessions. It also includes chat/messaging, file transfer, two-way audio & video, multiple monitor access, and security features such as access controls/permissions, secure login, two-factor authentication, and SSL security. Getting Started and Support ### What training and onboarding options does RemoteCall offer? RemoteCall provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of features and setup steps. Getting Started and Support ### What customer support options does RemoteCall offer? RemoteCall provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Without reviewer feedback on support experiences, no reliable claim can be made about response times, helpfulness, or common frustrations. The listed channels indicate multiple ways for users to seek assistance and find product information. ## Features AI summary Based on 6,446 Remote Support reviews Capterra reviewers highlight these as the features buyers care about most when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) RemoteCall supports **Remote Access/Control** and **Access Controls/Permissions**, so teams can connect to devices directly and manage user access with more control. However, it does not offer **Unattended Access**. Instead, it provides other features that reviewers also rate highly, including **Screen Sharing** (**46%**) and **Chat/Messaging** (**48%**), which help support staff guide users in real time, communicate clearly during sessions, and resolve issues faster, helping businesses improve service efficiency and reduce downtime. Remote Access/Control 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Screen Sharing 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Digitally share screen view with others File Transfer 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Move files across different systems or networks Multiple Monitor Access 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access multiple screens from one centralized location Real-Time Chat 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. RemoteCall 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Support: Supports various video file formats - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.0 (4) Free Trial Basic $59.90 Per User,Per Month Value for money 4.0 (4) 4.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(1) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SM Sebastian M. Information Tecnology and services Information Technology and Services ### "Me gusto" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 3, 2023 Pros Me parecio una herramienta muy util en cuanto a prestar servicio de asistencia remota, la cual me ha permitido incursionar en otras fotmas de trabajo en mi area. Cons me parece muy tedioso realizar el envio de archivos o instaladores por este medio. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Ashok B. Digital Marketer Information Technology and Services ### "Best remote support solution tool in the market." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 6, 2022 Pros It can support computer as well as mobile devices which makes it handy. RemoteCall saves a lot of time and travelling cost for an IT professional and it is also very easy to use. Cons While it is very easy to use but the design needs some more work, it needs to be more smooth and interactive. Switched from [RemotePC](https://www.capterra.com/p/173304/RemotePC/) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Manav M. Software Developer Information Technology and Services ### "Mid-level tool for remote support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 14, 2022 Pros This tool is easy to download and install on our computers. Supports live chat and file sharing. Cons The UI is outdated which RemoteCall should upgrade and make it more user friendly. Switched from [TSPlus](https://www.capterra.com/p/217414/TSPlus/) [Sygma Connect](https://www.capterra.com/p/148635/Sygma/) [TruGrid](https://www.capterra.com/p/172770/TruGrid/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tony M. Owner Machinery ### "Excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2020 We've been using it for 6-8 years. Especially this year with COVID, people would prefer us to not come on site unless necessary. We are able to install drivers & fix problems remotely. This saves us time and the expense of going on site. It also allows us to resolve the problem immediately. Pros RemoteCall is very easy to use and easy for the end user to launch to allow us to support them. Cons I would like for it to update on it's own. If I havent used it for a while, it takes some time to update, and the customer that called in has to wait for that before we can start the session. Reasons for choosing RemoteCall Easy to use and least expensive of all of the remote control options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 25, 2021 Thank you for your sincere review. RemoteCall is moving towards browser only version which will require NO updates! Since you are already a paid customer, you will get that upgrade for free! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.