--- title: "Arketa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Arketa Software - reviews, pricing plans, popular comparisons to other Fitness products and more." source_url: "https://www.capterra.com/p/212718/Arketa/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Arketa Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Arketa ## What is Arketa? Arketa is a fitness and wellness platform that handles booking, client and staff management, reporting, marketing, and a branded app in one place. It also covers what a lot of studio software leaves out: events, teacher trainings, retreats, and on-demand video. The reporting includes a built-in AI assistant you can ask about your data in plain English, along with campaign tracking that shows which marketing actually brings in revenue. It's used by yoga and Pilates studios, gyms, and recovery businesses, from a single location to multi-location brands. The team has run studios themselves, and if you're moving from other software, they handle the switch for you: clients, packages, and stored payment cards all move over with a dedicated onboarding manager. ## What is Arketa used for? [Fitness](https://www.capterra.com/fitness-software/)[Pilates Studio](https://www.capterra.com/pilates-studio-software/)[Yoga Studio](https://www.capterra.com/yoga-studio-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 83% Neutral 5% Negative 12% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Arketa?[Manage this product listing](https://www.g2.com/products/sutra-spaces-arketa/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Arketa 4.3 (111) VS. [4.6 (3,206)](https://www.capterra.com/p/146651/My-PT-Hub/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (111) Ease Of Use 4.4 (3,205) Value For Money 4.3 (107) Value For Money 4.6 (3,033) Customer Service 4.3 (110) Customer Service 4.5 (2,881) ## Arketa alternatives [4.8 (433)](https://www.capterra.com/p/202837/Everfit/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (83)](https://www.capterra.com/p/215808/FliiP/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.9 (244)](https://www.capterra.com/p/190526/LegitFit/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212718/Arketa/alternatives/) ## FAQs about Arketa Overview ### Which roles and teams benefit most from Arketa? Arketa is most used by studio owners, founders, and fitness business leaders who manage daily operations, memberships, and client bookings. Studio managers and directors use it to coordinate class schedules and staff activity, while instructors, personal trainers, and wellness coaches handle appointments, payments, and participant communication. Answer based on 111 reviews Overview ### What company size and industries is Arketa built for? Arketa is for small fitness and wellness studios and businesses, with 98% of reviewers from small companies and 86% in Health, Wellness and Fitness. It also serves Sports (4%) and Consumer Services (3%) organizations, while midsize and enterprise users each represent 1%. Its most common use case is fitness. Answer based on 111 reviews Features and Usability ### What are the key features of Arketa? Arketa includes online booking and booking management for client reservations, plus class management for setting up studio classes and schedules. Payment processing, billing and invoicing, and membership management support recurring member charges and account administration. Attendance tracking records class participation, while communication management supports client messaging. Answer based on 48 reviews Limitations ### Does Arketa have bugs or reliability issues? Arketa can experience operational bugs that affect sign-ups, payments, time zones, and loading reliability. Studio operators describe intermittent glitches, and some report recurring billing or migration problems requiring manual fixes. Other businesses find issues limited or promptly resolved, but teams should test critical workflows before launch. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does Arketa integrate with? Arketa integrates with 10 third-party tools, including Stripe for payments, Zoom Workplace for virtual classes, Mailchimp for email marketing, and Squarespace for website embedding. Its catalog also includes Google Calendar, HubSpot CRM, Zapier, Twilio, Klaviyo, ClassPass, and Flodesk. Answer based on 25 reviews Getting Started and Support ### How good is Arketa customer support? Arketa provides generally responsive onboarding and customer support, with many studio teams valuing quick replies, follow-up, and hands-on setup guidance. Some businesses report delayed help with urgent technical, billing, or account issues, especially during transitions. Organizations with complex needs should clarify support availability and escalation paths before migrating. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does Arketa offer? Arketa provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps. Answer based on 8 reviews Getting Started and Support ### What customer support options does Arketa offer, and how do users rate the experience? Arketa offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Many users describe the team as responsive, patient, and helpful during onboarding and technical questions. Others report delayed resolutions, limited personalized assistance, or inconsistent help with complex migrations, billing, and recurring software issues. Answer based on 66 reviews Features and Usability ### What features does Arketa offer for fitness studios? Arketa offers a broad, customizable feature set for studio scheduling, bookings, memberships, on-demand content, and client-facing tools. Fitness and wellness businesses value frequent additions and flexible operations, while some administrators find certain functions difficult to configure or unavailable. Teams should confirm specialized workflows, including waitlists, payments, and membership changes, before switching. Answer based on 21 reviews ## Who uses Arketa? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,719 Fitness reviews Capterra data shows that buyers of fitness software rank the following features as their top priorities: - **Client Management** (**56%** of reviewers rated this feature as critical) - **Online Booking** (**60%**) - **Electronic Payments** (**54%**) Arketa supports all three features that reviewers rate most important: **Client Management**, **Online Booking**, and **Electronic Payments**. Together, these capabilities help fitness businesses manage client relationships, let customers book sessions online with less friction, and process payments efficiently, allowing teams to save time and keep daily operations running smoothly. Client Management 3.9 (33) 75.76% of 33 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Online Booking 4.2 (66) 77.27% of 66 reviewers that rated this feature as important or highly important It gives you a straightforward way for clients to book classes online, either via website or mobile. Users think the booking process is intuitive, easy to set up, and convenient for both staff and clients, though some mention occasional glitches or confusion with recurring sessions. Electronic Payments 4.5 (48) 75.00% of 48 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Membership Management 4.4 (58) 74.14% of 58 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Class Management 4.3 (67) 76.12% of 67 reviewers that rated this feature as important or highly important With this capability, you can easily customize, schedule, and manage classes, including adding details, editing in bulk, and tracking attendance. Reviewers appreciate the user-friendly dashboard, simple setup, and flexibility to adjust classes or view registrations and cancellations quickly. Payment Processing 4.3 (66) 72.73% of 66 reviewers that rated this feature as important or highly important Arketa offers seamless payment processing through Stripe, enabling quick payouts, easy refunds, and membership management. Reviewers indicate setup is simple, integration with Stripe is smooth, and payments are reliable, though some mention high processing fees and missing Apple Pay support. Arketa 92 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Collections: Automates monthly billing for memberships, and assists with collecting fees for late payments or cancellations. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autonomous Task Execution: Completes tasks independently without constant human intervention - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Class Management: With this capability, you can easily customize, schedule, and manage classes, including adding details, editing in bulk, and tracking attendance. Reviewers appreciate the user-friendly dashboard, simple setup, and flexibility to adjust classes or view registrations and cancellations quickly. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Contract Creation: Users can create new contracts within the platform using built-in document creation features. - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-system Integration: Works across multiple software systems or databases - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fitness Performance Tracking: Tracks fitness and exercise performance - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Gyms: Intended for sports & fitness gyms - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Tools: Provides relevant marketing tools to support email campaigns, website branding, and other related advertising efforts. - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Merchandise Sales: Provides tools to process apparell purchases online or on-site. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Booking: Make reservations on the go through a mobile device - Multi-Location: Manage and support multiple locations - Multi-step Planning: Ability to break down and plan multi-step processes - Online Booking: It gives you a straightforward way for clients to book classes online, either via website or mobile. Users think the booking process is intuitive, easy to set up, and convenient for both staff and clients, though some mention occasional glitches or confusion with recurring sessions. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Payment Processing: Arketa offers seamless payment processing through Stripe, enabling quick payouts, easy refunds, and membership management. Reviewers indicate setup is simple, integration with Stripe is smooth, and payments are reliable, though some mention high processing fees and missing Apple Pay support. - Payroll: Includes payroll module or integration to an external payroll provider which automates the recording of payroll. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Push Notifications: Trigger clickable pop-up messages - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reports & Dashboards: Organize data in customized formats for viewing. Generate reports to observe business trends over time. - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Scheduling & Reservations: Manage reservations for classes, programs, and personal training to inform staff coverage. - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.2 (111) 4.2 Based on 111 reviews ## Pricing Value for money 4.3 (107) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/212718/Arketa/pricing/) Value for money 4.3 (107) 4.3 Based on 107 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (110) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (110) 4.3 Based on 110 reviews ## User reviews Overall rating 4.3 Based on 112 reviews Filter by rating Counts reflect reviews available in this feed. 5(77) 4(15) 3(6) 2(4) 1(9) Mentioned topic Recent reviews first, then most helpful OW Owner Owner Used the software for: Less than 1 year ### "Arketa Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2026 So far it has been good and I have been satisfied. There does seem to be some issue to iron out but every agent that I have spoken with has done a fantastic job solving the issues. Pros I appreciate the customer support they offer - as a new client, there are so many questions that I have at all different times. Cons They need more customer service agents to answer questions in a more responsive timeframe - and there are some hiccups in the system, like when customers want to change their membership level. MA Manager Manager Used the software for: Less than 1 year ### "Good Customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 7, 2026 I am generally satisfied with the support we get. I also like the option to get on a quick call with someone in case I need to. Pros Support is usually pretty good when I get someone on the East Coast replying. They are helpful and try to provide quick solutions Cons I don't like when I get someone in Australia or another country to support me. The time difference makes it very inconvenient to resolve issues fast for our members. OW Owner Owner Used the software for: Less than 1 year ### "LOVE Arketa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2026 The Client Support is always there to help you. Client & Class Management is easy to navigate. The email and messaging are easy for staff and members. So happy we purchased Arketa for our studio! Pros Arketa Studio Software is a great value for your money. The learning curve is easy because Arketa works with you to help you with your studio needs. The Arketa site is very secure. Cons The Cons are not being able to talk to someone LIVE over the phone, but you can Text with them live. SM Studio Manager Studio Manager Used the software for: Less than 1 year ### "Arketa 2026" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 7, 2026 Overall, my experience with Arketa has been wonderful! It’s made managing the day to day operations of our studio much easier and provides a lot of useful functionality in one place. I find it significantly more intuitive than other platforms I’ve worked with, and I appreciate that the system continues to evolve and improve. The customer support has also been a major positive and makes it much easier to navigate any questions or issues that come up. I’ve been very happy with the platform and would definitely recommend it to other studios! Pros Arketa is much more intuitive and user friendly than other studio management software I’ve used. The interface is clean, visually pleasing, and makes it relatively easy to find what I need and navigate the different features. I also really appreciate how responsive and helpful the support team is! Cons There are certain settings and features that can be easy to overlook or aren’t always immediately intuitive to find, such as the email suppression list, activation toggles, and some of the more specific account or communication settings. Once you know where they are, they’re generally easy to use, but it can sometimes take a little digging. OW Owner Owner Used the software for: Less than 1 year ### "Worth the Investment for Our Growing Pilates Studio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Overall, my experience with Arketa has been amazing. It has given us better systems, stronger reporting, and more opportunities to automate and streamline our studio’s operations. I love the app, our members love the app, and the support we receive from the Arketa team makes such a difference. There are a few features I would love to see expanded, especially within payroll and widget customization, but I also feel confident that the team listens to feedback and will continue improving the platform. Arketa has absolutely been worth the investment for our business! Pros The support team is one of the biggest things that stands out to me. They are incredibly helpful, respond quickly, and will even send personalized videos to walk me through something—whether I cannot find a feature, am trying to set up something new, or accidentally made a mistake. I also love Arketa’s tracking capabilities. Although it is an investment, I can clearly see how much revenue we have generated through automations, no-show fees, and other features, which makes the value very apparent. The built-in substitute management and calendar scheduling are also amazing. We previously needed a separate platform for those tasks, so having everything in one place has made managing our studio much easier. Cons The payroll reporting could be more robust. I currently have to export the data and run it through another system to check for scheduling overlaps, potential conflicts, and changes between pay periods. I would love to see more built-in payroll analysis, including the ability to compare totals from one pay period to another and automatically flag possible overlaps. I would also appreciate more customization within the widgets and purchase pages. For example, I have not been able to adjust certain widget dimensions, which means users sometimes have to scroll. It would be great if these pages offered customization similar to a website editor, although this has not been a major issue overall. SM studio manager and instructor studio manager and instructor Used the software for: Less than 1 year ### "Review from inBalance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 2, 2026 Overall I've definitely enjoyed Arketa. I used mindbody for 6 years and I can say Arketa is a better experience and product overall. Pros I love that our members love it! Many of the features are easy to use. The members love the branded app. I do enjoy the quick responses when needing technical support. For the most part the dashboard is user friendly. Cons I don't love some of the updates. I don't like that there isn't a "today" option on the business app to get back to today's schedule. I don't love the auto save feature when writing broadcasts. This new feature has not made life easier. I don't love that we are not limited on how many emails we can send out each month. OW Owner Owner Used the software for: Less than 1 year ### "Vivo Hot Pilates & Yoga Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2026 Pros Arketa has made running my business a seamless process. There are endless tools that allow for processes to run efficiently and hands-off. The customer support team has been extremely helpful and quickly responsive to every question I have, and they are very patient and detailed! On top of that, they are constantly adding new features to improve the client experience even more. I especially love the in-house text messaging and phone calls with clients through Arketa, it keeps everything tracked in one place and is easily accessible for everyone on my team. Additionally, their marketing suite has great capabilities that allow you to run promos seamlessly, track income from broadcasts/automations, and create specialized workflows for the client groups you want to reach. Booking into classes is seamless and students are even able to pick their mat spot ahead of time which creates a smooth pre-class process! Overall, I am very satisfied with Arketa and grateful to have them as the backbone to my Pilates & yoga studio! Cons I haven't came across any major issues so far, I would just say that there is definitely a big learning curve when setting the software up. There are so many elements that are not explained to you during your onboarding sessions, so definitely take advantage of their customer support team and articles! The team has clarified any questions I have had and have helped me with getting everything set up properly. CR Client Relations Manager Client Relations Manager Used the software for: Less than 1 year ### "Switching to Arketa was a great choice! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2026 Overall, I have been very pleased with our switch to Arketa. We have been able to make our systems even more streamlined as a result of switching over to the software, and I am excited to keep learning and navigating the myriad of features available. I am incredibly grateful to the Arketa team too, who have been incredibly helpful and offered personalized and in-depth support at every step of the way! Pros What I like most about Arketa is the comprehensive tools it offers for scheduling, managing the client database, and interacting with clients. I appreciate that Arketa is incredibly customizable, and that we can make small shifts between various pricing options and booking models that we utilize between our two studios. The interface is also extremely user-friendly from both the studio and client ends, and the customer support is quick and reliable. Arketa has made managing classes across studios incredibly easy, and I am excited to continue to learn more about all of the available features (from automations to the various transactional messaging and data analysis options available)! Cons As far as cons, there are a few easily managed hiccups I've faced; however, I appreciate that Arketa offers a feature request tool and offers comprehensive and personalized support. OW Owner Owner Used the software for: 1-3 years ### "Highly Recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 Very positive. They've been really proactive and helpful wherever possible. Where they can't they usually provide a good reason. Pros Great customer service. Very responsive. They're responsive and try to make feature requests happen. Cons No complaints. Currently, they're updating often so you can get occasional surprises. Like all companies, you can't select what products you want to show but we haven't found anyone who can do that. OW owner owner Used the software for: Less than 1 year ### "Customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 31, 2026 I'm still in the beginning phase. Going live tonight. One of the reasons I left my other software vendor was due to poor customer support. Arketa has shown to far exceed my expectations in that arena (customer service dept and AI support). Very happy on that end. I will reserve judgment on the platform itself once we get going. Pros AI and Customer Support are prompt and efficient. All of my questions have been answered timely and in ways that I could easily understand and implement in real time. Cons Misrepresented with Sales - I still do not have a copy of my contract and need to review the videos to see where the misrep and/or misunderstanding came from. [View all Reviews](https://www.capterra.com/p/212718/Arketa/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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