--- title: "Arketa Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Arketa the right Yoga Studio solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/212718/Arketa/reviews/" page_type: "reviews" language: "en" --- Arketa 4.3 (111) [View alternatives](https://www.capterra.com/p/212718/Arketa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Arketa Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JW Jackson W FounderHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The customized mobile app that allows customers to check in without scanning anything is convenient. When the data is accurate, it is convenient to see in their dashboard after very far explanations of how to decipher their confusing labels that do not reflect what your store actually provides.“ September 12, 2025 CB Cami B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “They have also made payouts nearly impossible, and have held my money for 2-3 weeks now, with no support given (despite multiple requests) for the payout to be made.“ May 4, 2026 SB Sam B Co-OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “It helps studios grow by providing powerful tracking, communication, and marketing features that enhance both the client experience and business efficiency.“ January 7, 2025 Benjamin A OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Issues repeat themselves over and over, and they tell me something is fixed, only for the issue to reappear (or never be fixed properly, because they do NOT test their software, the customers are the test subjects in a live environment, which is NOT the proper way to build software)“ September 14, 2025 CB Cami B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I liked the user interface and the ease to embed webpages into my own website.“ May 4, 2026 CB Cami B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “They state that they have studio support available on weekends, yet I am never able to get in touch with people.“ May 4, 2026 VP Vera P Co-founderSports, 2 - 10 employeesUsed the software for: Less than 6 months. “After having an account, customers can make purchases with one click and they have an easy overview of all packages in their account.“ January 7, 2025 CF Carl F CEO and PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It also turns out that their processing company, stripe, has a reputation for dropping customers who don't align with their political views (eg Rumble, Parlor and others).“ October 30, 2024 ## Showing most helpful reviews Showing 1-25 of 111 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tory V. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth the Investment for Our Growing Pilates Studio" August 28, 2026 5.0 Overall, my experience with Arketa has been amazing. It has given us better systems, stronger reporting, and more opportunities to automate and streamline our studio’s operations. I love the app, our members love the app, and the support we receive from the Arketa team makes such a difference. There are a few features I would love to see expanded, especially within payroll and widget customization, but I also feel confident that the team listens to feedback and will continue improving the platform. Arketa has absolutely been worth the investment for our business! Pros The support team is one of the biggest things that stands out to me. They are incredibly helpful, respond quickly, and will even send personalized videos to walk me through something—whether I cannot find a feature, am trying to set up something new, or accidentally made a mistake. I also love Arketa’s tracking capabilities. Although it is an investment, I can clearly see how much revenue we have generated through automations, no-show fees, and other features, which makes the value very apparent. The built-in substitute management and calendar scheduling are also amazing. We previously needed a separate platform for those tasks, so having everything in one place has made managing our studio much easier. Cons The payroll reporting could be more robust. I currently have to export the data and run it through another system to check for scheduling overlaps, potential conflicts, and changes between pay periods. I would love to see more built-in payroll analysis, including the ability to compare totals from one pay period to another and automatically flag possible overlaps. I would also appreciate more customization within the widgets and purchase pages. For example, I have not been able to adjust certain widget dimensions, which means users sometimes have to scroll. It would be great if these pages offered customization similar to a website editor, although this has not been a major issue overall. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Arketa We also considered Mindbody and Mariana Tek. Mindbody’s user interface did not feel modern or aligned with the elevated experience we wanted for our studio, so we did not pursue it further. Our decision between Mariana Tek and Arketa was much closer, but our experience with Abby, our Arketa sales representative, ultimately made a significant difference. She was incredibly helpful, followed up consistently, and answered every question honestly and thoroughly. I was very direct about features Mariana Tek claimed Arketa did not offer, and Abby took the time to show me exactly what Arketa could do. I also appreciated how respectfully Arketa handled comparisons with its competitors. Rather than speaking negatively about another company, the team stayed focused on demonstrating Arketa’s value. Abby also connected me with Nathan from Boost Pilates, an Arketa customer and fellow studio owner. Speaking with him gave me valuable firsthand insight and made me feel much more confident about the transition. The combination of Arketa’s capabilities, Abby’s exceptional support, and the opportunity to hear directly from another studio owner ultimately made Arketa the clear choice for us. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) We left Vagaro because it no longer supported the needs of our growing studio. We originally chose it because it was affordable and seemed like a practical option when we were first opening. However, as we grew and introduced more systems, we realized how limited its capabilities were. We could not easily charge no-show fees, promo codes were unreliable, and the overall booking experience was not what we wanted for our clients. We made it work for about a year, but it eventually became clear that it was not a sustainable long-term solution. Moving to a more expensive platform felt like a major and somewhat intimidating decision, but switching to Arketa has absolutely been worth the investment. Review Source RD Rose D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Small Group Training Gym Owner! " August 24, 2026 4.0 Very good! Especially once you get used to the intricacies it is very easy to manage and finagle what you need to be specific to your gym! I am not planning on switching! Pros The live chat support is very helpful and prompt! Once I got the hang of how things worked, I do feel like it is easy to manage! The automations and forms are top notch compared to other competitors- I really enjoy these and the simplicity they offer!! I love the recurring booking feature. We do not utilize the app as we do all our booking and cancellations through our gym manager and it is very easy to manage! Cons Occasionally someone on the live chat gives me a wrong answer which is wildly frustrating. All of these systems have their own quirks, and once you get used to them it really is not hard! In the beginning it was a huge learning curve. I will say I felt the onboarding was not stellar as I was left with A LOT of questions! Alternatives considered [Kilo](https://www.capterra.com/p/10011551/Kilo/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing Arketa Honestly I loved my sales woman- she deserves a raise lol! And I really liked the reporting. I also liked that because I had MindBody experience it seemed similar and less of an initial learning curve. Review Source Ina V. Founder and CEO Recreational Facilities and Services Used the software for: 2+ years ### "Frustrated is an understatement " August 5, 2026 2.0 I am a frustrated customer, and I can't take it anymore, so I'm writing this review to share my experience. First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. Pros Easy to navigate. The look and ease of the platform is what attracted me to the platform in the first place. Cons First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I was looking for a more sophisticated software with more ease of use and less clicks on customer end Review Source BR Briana R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vivo Hot Pilates & Yoga Review " August 27, 2026 5.0 Pros Arketa has made running my business a seamless process. There are endless tools that allow for processes to run efficiently and hands-off. The customer support team has been extremely helpful and quickly responsive to every question I have, and they are very patient and detailed! On top of that, they are constantly adding new features to improve the client experience even more. I especially love the in-house text messaging and phone calls with clients through Arketa, it keeps everything tracked in one place and is easily accessible for everyone on my team. Additionally, their marketing suite has great capabilities that allow you to run promos seamlessly, track income from broadcasts/automations, and create specialized workflows for the client groups you want to reach. Booking into classes is seamless and students are even able to pick their mat spot ahead of time which creates a smooth pre-class process! Overall, I am very satisfied with Arketa and grateful to have them as the backbone to my Pilates & yoga studio! Cons I haven't came across any major issues so far, I would just say that there is definitely a big learning curve when setting the software up. There are so many elements that are not explained to you during your onboarding sessions, so definitely take advantage of their customer support team and articles! The team has clarified any questions I have had and have helped me with getting everything set up properly. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Arketa Arketa is committed to constantly improving their features and tailoring to your needs. Review Source VR Verified Reviewer Founder Sports Used the software for: 1-2 years ### "Great product, but would love better price options for a small business" August 26, 2026 5.0 Other then that it's been seamless! I love the team, the user experience and marketing emails look good too. Pros The easy to use dashboard and very quick customer care chat whenever I need it. The team have always been so happy to help out with any of my requests and issues along the way. Which has not always been easy running a new business with so many moving parts. Cons The price for the app is unatainable for a small studio like mine with just 8x weekly classes. I wish they would have a small studio sliding scale price point for the app especially but across all their products really. Alternatives considered [Firefox](https://www.capterra.com/p/228987/Firefox/) Reason for choosing Arketa I think the others didn't have video and/or waitlist and/or multiple location options Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) It didn't have the features I needed i.e. online videos and waitlist (although they have now launched that) Review Source Ayla McCarthy C. Client Relations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Switching to Arketa was a great choice! " August 27, 2026 5.0 Overall, I have been very pleased with our switch to Arketa. We have been able to make our systems even more streamlined as a result of switching over to the software, and I am excited to keep learning and navigating the myriad of features available. I am incredibly grateful to the Arketa team too, who have been incredibly helpful and offered personalized and in-depth support at every step of the way! Pros What I like most about Arketa is the comprehensive tools it offers for scheduling, managing the client database, and interacting with clients. I appreciate that Arketa is incredibly customizable, and that we can make small shifts between various pricing options and booking models that we utilize between our two studios. The interface is also extremely user-friendly from both the studio and client ends, and the customer support is quick and reliable. Arketa has made managing classes across studios incredibly easy, and I am excited to continue to learn more about all of the available features (from automations to the various transactional messaging and data analysis options available)! Cons As far as cons, there are a few easily managed hiccups I've faced; however, I appreciate that Arketa offers a feature request tool and offers comprehensive and personalized support. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) We needed a more comprehensive and customizable platform Review Source ES Erin S. Studio Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Arketa 2026" September 1, 2026 4.0 Overall, my experience with Arketa has been wonderful! It’s made managing the day to day operations of our studio much easier and provides a lot of useful functionality in one place. I find it significantly more intuitive than other platforms I’ve worked with, and I appreciate that the system continues to evolve and improve. The customer support has also been a major positive and makes it much easier to navigate any questions or issues that come up. I’ve been very happy with the platform and would definitely recommend it to other studios! Pros Arketa is much more intuitive and user friendly than other studio management software I’ve used. The interface is clean, visually pleasing, and makes it relatively easy to find what I need and navigate the different features. I also really appreciate how responsive and helpful the support team is! Cons There are certain settings and features that can be easy to overlook or aren’t always immediately intuitive to find, such as the email suppression list, activation toggles, and some of the more specific account or communication settings. Once you know where they are, they’re generally easy to use, but it can sometimes take a little digging. Switched from [Karmasoft](https://www.capterra.com/p/121490/Karmasoft/) This was the owner's decision but I believe we were having a good deal of issues with the old software and it was a bit outdated. Review Source BI Becky I. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "An absolute game-changer for our business—unbeatable support and continuous innovation" August 25, 2026 5.0 We have loved growing with Arketa! From day one, the platform has been incredibly easy to learn, navigate, and scale with. The built-in automations have streamlined our daily operations and saved us countless hours of administrative work, allowing us to focus entirely on our clients and community. Pros Not only is the value for the cost fantastic, but the team is also always looking for ways to improve their system and add meaningful updates. Cons With how fast they roll out all the great updates, we sometimes find ourselves missing the new features. There's so much power in the platform that we could probably be utilizing the system even more. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Arketa We originally wanted to stay loyal to a growing company and support them on their journey, and it has been so rewarding to watch them scale. We’ve continuously seen real, meaningful improvements rolled out over time. Review Source AJ Aubrey J. studio manager and instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Review from inBalance" September 1, 2026 4.0 Overall I've definitely enjoyed Arketa. I used mindbody for 6 years and I can say Arketa is a better experience and product overall. Pros I love that our members love it! Many of the features are easy to use. The members love the branded app. I do enjoy the quick responses when needing technical support. For the most part the dashboard is user friendly. Cons I don't love some of the updates. I don't like that there isn't a "today" option on the business app to get back to today's schedule. I don't love the auto save feature when writing broadcasts. This new feature has not made life easier. I don't love that we are not limited on how many emails we can send out each month. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It wasn't user friendly, it wasn't easy to get technical/customer support Review Source MG Miral G. Client Experience Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Keeps our studio organized and our clients genuinely engaged" August 24, 2026 5.0 Arketa has been a reliable backbone for running our studio. From scheduling and membership management to keeping clients engaged through milestones and rewards, it's helped us stay organized while still feeling personal. It's been especially useful as we've scaled our systems and processes. Pros Arketa has made day-to-day studio management so much easier for us. The achievements & automations features have been a huge win, we built a full milestone rewards program & custom badges automations. Our clients love it. Membership management is seamless too. Cons The main thing we've noticed is when merging clients accounts if they have active membership on both accounts it doesn't let us merge into one. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost & transparency. Mindbody started high and kept climbing. Arketa lets us do more for less. The automations for client engagement and milestone tracking are exactly what we needed. Review Source JW Jackson W. Founder Hospitality Used the software for: 1-2 years ### "Unethical and sketchy service - they will hold your client billing information hostage to keep you from moving to another platform in the future." September 12, 2025 1.0 Avoid the service at all cost! They will promise anything to get the sale and string you along telling you they will update it to accommodate, which never happens. Then when you try to leave, they will keep all of your client billing information from you so you cannot transfer to a different platform unless you talk to all of your clients to get their payment information again. For companies that have a subscription based model, this can cost you thousands in. Pros The customized mobile app that allows customers to check in without scanning anything is convenient. When the data is accurate, it is convenient to see in their dashboard after very far explanations of how to decipher their confusing labels that do not reflect what your store actually provides. Cons When I tried to switch over to a different software, the company would not give our client billing information to our new software provider and became entirely unresponsive to keep us on the platform for longer by holding our client information hostage. Before we planned to leave the service, we brought up many concerns with what we were told the software could do and what it was actually able to do and the customer service was unresponsive and unhelpful. They told us for over a year that they would fix certain issues, but that never happened so we went shopping for a different service provider. Also, the data for a lot of the reports is inaccurate and inconsistent and very confusing. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Arketa They promised to do more for less, which never came to fruition. Review Source LM Lora M. Studio Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "So grateful for Arketa!" April 15, 2025 5.0 9/10 because there is room for a bit of improvement. That being said, we are SO GLAD we switched!!! Mariana Tek and Mindbody have NOTHING on Arketa. Pros Ease of use–intuitive! It's made admin, front desk/teacher, and customer support a breeze. And customer support has been a dream! Cons We've requested a few features that will make some administrative tasks easier. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Everything with MT and BB was a nightmare. If a feature didn't work properly, that suggested a workaround instead of fixing it. Most admin tasks took a million steps. Have one-off events? Good luck. Want your SMS automation to actually send? That's a joke. Expect to wait a long time for support and for the majority of responses to be gaslighting. Want to get out of their contract due to products not working properly (which is listed in the contract as a way to get out)? They won't release you even when they agree they can't fix what they falsely advertised. 0/10 recommend. Review Source SB Susan B. Owner Sports Used the software for: Less than 6 months ### "Arketa is the BOMB.com" January 17, 2025 5.0 Perfect, and I mean that. I was dragging my feet trying knowing I needed a new website and scheduling platform but I was hesitant to start the process because no one company ever seems to have exactly what you want. I responded to an ad for Arketa on Instagram and set up a demo and was hooked immediately and THANK GOD for that, because it has been a god send. Pros Absolutely EVERYTHING!!! The web design platform is easy to use and incredibly robust in what it offers you. Setting up my account was easy as well, all the steps are easy to find and follow. The integration with ClassPass has been a game changer, as has all of the integrations with Google and Zoom. I can not say enough about how much I love Arketa and what it has done for my studio in just a short time. Cons I have yet to find something that I don't like about this system. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I viscerally hated Wellness Living so much that I never wanted to interact with it so the business really suffered. Review Source SB Sam B. Co-Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Why You Should Choose Arketa" January 7, 2025 5.0 Arketa is a game-changer for fitness studios, offering an all-in-one solution. With its user-friendly interface and seamless booking, Arketa streamlines operations and boosts client engagement. It helps studios grow by providing powerful tracking, communication, and marketing features that enhance both the client experience and business efficiency. Pros Easy seamless booking and customer service. Cons I wish Arketa did the whole migration process for us. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Wanted a better streamlined modernized solution that wasn't clunky. Review Source MM Marta M. Fitness Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfied client " December 10, 2024 4.0 I’ve started with Arketa back in 2020, after a year I left not because I wasn’t satisfied, but because I was offered an app with live streaming and chat included. In 2023 I realized that I shouldn’t have left Arketa, and I had little to no control in my business. So I’ve returned and my stress is gone. I’m building everything for almost a year now.🩷 Pros The possibility to control everything and how easy is to make changes at anytime. Cons I only miss the live streaming and having everything translated to Portuguese. Review Source CF Carl F. CEO and President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Dishonest from the first phone call" October 30, 2024 1.0 This is a dishonest company. They knew they planned on adding additional costs to the processing company's fees. When brought up they agreed to waive them, but this would only be for 1 year, then we'd have to deal with their excessive charges. Their fees they tack on weren't brought up until we started to transfer over to their system. At that point we told them we had no interest in dealing with them. It also turns out that their processing company, stripe, has a reputation for dropping customers who don't align with their political views (eg Rumble, Parlor and others). Pros There's nothing we saw in Arketa which was any better than any other CRM vendor. Cons When they contacted us we told them we weren't interested in talking with any company until we went over processing fees. It's the only concern we have with our current CRM company, WellnessLiving. They assured us our rates would be lower with their processing company. However, what they do, unlike every other CRM company is tack on additional percentages to what the processing company charges, so any savings are evaporated. Their monthly fees are higher, but the overall cost would have been lower. They wasted my time and the time of my team members. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) The only reason we considered switch was to save money on the monthly credit card processing fees. What arketa fails to let you know is that they add additional fees onto the credit card processor's fees. Review Source HS Heather S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Software for a small business" June 28, 2024 3.0 I have many years of experience working with booking & CRM software. I think overall the Arketa software is good for someone that does not have as much experience. It is fairly easy to navigate. I will say be sure to be clear about what you want the software to do. It is great for an on demand library, which is how it started. The set up has a fairly intensive onboarding process which means as a business having images, branding, marketing outlined prior to getting started is helpful. If someone is looking for an all in one software, this meets the brief. Pros Areketa is in a constant state of improvement. The dev team looks as suggestions & tries to implement them to make functionality better Cons RM needs more sorting/filtering options. At times there are glitches and bugs. The support team is quick to address these issues. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I wanted On Demand & everything in one software. Review Source CC Courtney C. Owner and Operator Health, Wellness and Fitness Used the software for: 6-12 months ### "Be cautious" May 8, 2024 1.0 I would strongly advise you to be extremely cautious when proceeding with Arketa. From the beginning, I was sold a story by \[sensitive content hidden\] that had inaccurate and misleading promises about the level of support, initial start up, and customer service. The narrative was that Arketa was a smaller business and valued each customer. I was promised that I would have help bringing all my pertinent information over from my original operating system, Wellness Living, quickly and easily. In reality, this was always meant to be done by me or, I could choose to pay more on top of an already hefty monthly payment for my small business. At this time, I was tied into a 6 month contract in which, I paid in full because I could get a better rate. But, between selling my business, a move of our family of 6, some health setbacks and a change of direction, I had to cancel my contract. I requested some of the 6 month PIF payment back (I used less than 2 months of service), but I was told no. I accepted that. But then, I get an email after confirming the cancellation of my contract with Arketa, saying that I would be charged over $3000 for the next 6 months. I emailed right away and asked for this to be taken care of so that I wasn’t charged. Well, sure enough, I was charged over $3k and got declined when trying to use my credit card to purchase groceries. I was also charged an over draft fee because of this unexpected charge of over 3K which I am normally very careful to avoid. FINALLY, after over a month of emailing \[sensitive content hidden\], I was refunded but, not for the correct amount. Due to the exchange rate differential, I was refunded $217 less than what I was charged plus I had that overdraft fee on top of that. Now, I have been ghosted by \[sensitive content hidden\] and no one has acknowledged that I am still missing money. I understand that there was an exchange rate difference but, I do not feel like I should get punished for that since I sent two email reminders to please check that this would not happen. Because we have four kids and are just trying our best, this money goes along way with all the expenses that we are all facing. I am very disappointed that after 14 emails sent with kindness and patience, that I could not get a response on what was happening. Finally, after sharing this review, I received a response from Arketa Renewals with another promise of helping me out. I had hope that I was going to receive some customer service and get back the money I was owed. Nope. 3 additional emails were sent from me to Arketa- kindly requesting an update. It has been almost a month and I have once again been ghosted with absolutely no response at all. If you are thinking about using Arketa, ask lots of questions and know that, at end of the day, you are being sold to. My experience with Wellness Living customer service was much better and much more responsive. I know what it’s like to try to survive and thrive in this industry and, we all want to feel like our hard earned money is put to good use, serving us to increase our business. This experience, unfortunately, sent me in the opposite direction. Watch out for this company and the stories they sell. Pros \[sensitive content hidden\] was a great person to work with. Although on-boarding was a lot more than what I expected, he was a great support. Cons The Customer Service was horrible. I have been ghosted for 2 months on getting overcharged. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I regret making the switch from Wellness Living. Review Source NN Natalie N. Studio Owner and Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "So glad we chose Arketa!" September 30, 2022 5.0 I've had a great experience with Arketa so far. I'm excited for our studio to grow alongside them! Pros I've found Arketa easy to use, and the customer service is unmatched. My rep gets back to me quickly to answer or help with any questions I have. I know that Arketa has pivoted after the pandemic to accommodate in-person classes, and I've been super impressed that some of our requests for changes to the system have been made quickly. The functionality is exactly what we need for a small studio, and the price point can't be matched. Cons There's a bit of a learning curve for certain things on the backend, and I know that would be the same for any software. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Karmasoft](https://www.capterra.com/p/121490/Karmasoft/) Reason for choosing Arketa Functionality and options offered, the customer service, and the pricing structure. Review Source JR Jenny R. Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Everything We Need - Nothing We Don't" May 1, 2023 4.0 Pros I love that Arketa has everything we need. We can offer classes, workshops, one-on-ones, retreats, programs, retail items and more. And, the system isn't overly complicated to the point that it's hard to navigate. Cons Some of the functionality is a little counter intuitive (going to Group Classes to schedule a private) but I know a lot of this is shifting with future updates. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody was SO expensive and had so much more functionality than we needed. The online component was also very clunky and not well-integrated into the rest of the software which translated to a convoluted process for clients. Review Source JH Jillian H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Revised Arketa Review, with Happy Ending!" April 8, 2025 3.0 FULL DISCLOSURE: I previously left an extremely negative Review here about my frustrations with the Arketa tech interface. I'm very happy to report that \[sensitive content hidden\], from the Arketa tech team, subsequently reached out to me and she has helped to resolve most of my outstanding tech issues, which involved the Zoom interface, automated confirmation emails to my clients, as well as some difficulties with clients logging on to their accounts. I have yet to resolve my problems with client invoicing, but I think that will be our next hurdle. Thank you \[sensitive content hidden\], for going the extra mile for me and helping to guide me through to a happy resolution! Pros Very affordable Online Platform, for exercise instructors teaching both Private & Group Classes Online, and for building an On Demand Library. Stripe Payment Platform and Zoom interface. I LOVE that there is an option to choose the client paying the extra credit card fees when they book a class! Cons I was automatically migrated to the new Arketa website from Sutra Pro (the previous iteration of Arketa) which I signed up for in 2022. I loved Sutra Pro-it was easy to use and quite intuitive. This will probably NOT be an issue for new Arketa users, but for me the changeover to Arketa was mind boggling! They have added many automations, but I really didn't understand how they were supposed to work, and there a re SO many choices! The new Arketa Dashboard is MUCH more complicated than Sutra Pro, and it is NOT very intuitive, at least for me! With the migration from Sutra Pro in 2024 to Arketa and as a longtime Member (from Sutra Pro days) I felt the tech support I personally needed was simply not there for me Yes, there is an online help chat line, and there are recorded instructional videos, but I found I would sit for hours with many different windows open on my computer, trying to "fix" my ongoing issues, as I followed the instructional videos. Sometimes it worked, other times it didn't. As with any new launch, there were some big missteps, including a tech mess-up with my (previously flawless) Zoom interface. With Arketa, many new Automations have been added, and although I worked very hard at updating my account I was really struggling with the lack of communication & support, until quite recently. FYI, although every user might not need it, I would be happy to pay a bit more for some personalized tech support and help! I'm happy to report that \[sensitive content hidden\], from the Arketa tech team, stepped up and reached out to me to help resolve most of my outstanding issues. I have now received the tech support I needed to navigate the (still rather confusing) dashboard. Thank you \[sensitive content hidden\]! You are terrific! Review Source FL Francesco L. Fitness Entrepreneur Health, Wellness and Fitness Used the software for: 6-12 months ### "make your life easier and more professinal " July 1, 2022 5.0 I love Arketa! it is a professional tool for professional fit pros. I do not need to worry about automated emails, schedule reminders, payments and unlimited space where you can download your videos. The community behind it is very strong and supportive as well their customer service. I highly recommend this software if you want to make your life easier as well your business more productive! Pros I have been using this platform since January and I simply love it! It is easy to use and it is pretty intuitive. The layout is very friendly and the services offered are fantastic. You can create your own customized schedule either you are teaching live in person OR online OR both at the same time. It allows you also to crate an unlimited videos on demand library. Not so many platform out there allows you to do so! You can also create memberships as well challenges to keep your clients motivated. It is all trackable and you, of course, it is all made to monetize your business. I highly recommend this software if you want to make your life easier as well your business more productive! Cons So far, in my experience I did not find any major CONS. If you will find any, there is a specific section where you can tell them fix some tech bugs or also give your feedback in order to improve the platform. Review Source BB Bethany B. Owner, teacher, coach Health, Wellness and Fitness Used the software for: 2+ years ### "It started out great, but that all changed" September 11, 2024 3.0 It started out great, but by the end it was horrible. If customer service was better and the re-occurring tech issues I had for 6 months were fixed quickly, I would’ve stayed; however, this was not the case. If you are looking for a platform with great customer service that fixes your issues quickly, I do not recommend. I give it 3 stars because the first 2 1/2 years were great. Pros In the beginning, Arketa worked great. Their customer service response times were amazing and they were really helpful. The software worked well and it was easy to use. Cons When they continued to grow and expand on their features, the customer service lacked majorly. Rather than helping you with a problem, they would point you towards pre-written help documents that weren’t relevant. After waiting for months for critical components in my software to be fixed without much update, I had to finally make the decision to move to a different platform. Review Source CM Carrie M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy for my Clients and Me to Use -- And its pretty! " August 15, 2024 5.0 Arketa has been a game-changer for my Pilates Business. Everything I need—booking, marketing and lead management, mobile app—is all in one place, making my day-to-day operations so much smoother. The mobile app is the best I have seen. The software is customizable to perfectly match the website I had before coming on board, so it was an easy transition. Once I switched to Arketa for marketing and lead management I was able to do more to drive my revenue. My clients love how user-friendly it is, which has made it easy for them to sign-up. Pros Everything is in one place, my booking, marketing, custom mobile app and lead management. The software embeds match the website that I had prior to coming on board. Mobile App is super customizable and all in my brand. It is easy for my clients to use. Cons There isn't much I don't like. Sometimes I don't find out about new features as fast as I would like. Review Source JA Janine A. Virtual Yoga Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Arketa is great!" May 19, 2022 5.0 Overall I am very happy with Arketa for my online yoga studio. It allows me to take payments, schedule classes, workshops, and eventually my annual retreat. Everything is automated and I don't have to worry about sending out emails before each class or having to deal with credit cards, etc. I have been with Arketa for about a month and it has been great. Pros The depth of uses: classes, workshops, events, virtual classes, in person classes, it covers it all. It is relatively easy to use once you figure it out (and the onboarding sessions helped tremendously), and the support staff is great. If I can't find the answers I am looking for in their online articles, someone will get back to me typically within 24 hours. Cons Nothing is difficult to use per se, but some of the settings aren't as straightforward as they could be. Having multiple places to personalize emails is confusing. I can see the benefit of having multiple ways to address the same issue, but then you don't know which email is going out. Reason for choosing Arketa I was worried about their business model and didn't want to have to switch my people again. I felt like Arketa was a more stable product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.