--- title: "Arketa Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Arketa the right Fitness solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/212718/Arketa/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Arketa 4.3 (112) [View alternatives](https://www.capterra.com/p/212718/Arketa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Arketa Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Ayla McCarthy C Client Relations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “What I like most about Arketa is the comprehensive tools it offers for scheduling, managing the client database, and interacting with clients.“ August 27, 2026 LF Lisa F OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “They need more customer service agents to answer questions in a more responsive timeframe - and there are some hiccups in the system, like when customers want to change their membership level.“ September 2, 2026 Ayla McCarthy C Client Relations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I appreciate that Arketa is incredibly customizable, and that we can make small shifts between various pricing options and booking models that we utilize between our two studios.“ August 27, 2026 MG Miral G Client Experience ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The main thing we've noticed is when merging clients accounts if they have active membership on both accounts it doesn't let us merge into one.“ August 24, 2026 Ayla McCarthy C Client Relations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Arketa has made managing classes across studios incredibly easy, and I am excited to continue to learn more about all of the available features (from automations to the various transactional messaging and data analysis options available)!“ August 27, 2026 HN Heather N ownerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Misrepresented with Sales - I still do not have a copy of my contract and need to review the videos to see where the misrep and/or misunderstanding came from.“ August 26, 2026 MR Melanie R ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Having our own app to use (though it does have issues pretty frequently); Achievements and Challenges are cool; being able to leave notes on clients profiles; the referral codes; etc.“ August 24, 2026 Ina V Founder and CEORecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts.“ August 5, 2026 ## Showing most helpful reviews Showing 1-25 of 112 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Owner Used the software for: Less than 1 year ### "Arketa Review " September 8, 2026 4.0 So far it has been good and I have been satisfied. There does seem to be some issue to iron out but every agent that I have spoken with has done a fantastic job solving the issues. Pros I appreciate the customer support they offer - as a new client, there are so many questions that I have at all different times. Cons They need more customer service agents to answer questions in a more responsive timeframe - and there are some hiccups in the system, like when customers want to change their membership level. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reasons for choosing Arketa Customer support and ease of client use. Review Source Manager Used the software for: Less than 1 year ### "Good Customer support" September 7, 2026 5.0 I am generally satisfied with the support we get. I also like the option to get on a quick call with someone in case I need to. Pros Support is usually pretty good when I get someone on the East Coast replying. They are helpful and try to provide quick solutions Cons I don't like when I get someone in Australia or another country to support me. The time difference makes it very inconvenient to resolve issues fast for our members. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) we were looking for vetter customer support which we believe we found at Arketa Review Source Owner Used the software for: Less than 1 year ### "LOVE Arketa" September 7, 2026 5.0 The Client Support is always there to help you. Client & Class Management is easy to navigate. The email and messaging are easy for staff and members. So happy we purchased Arketa for our studio! Pros Arketa Studio Software is a great value for your money. The learning curve is easy because Arketa works with you to help you with your studio needs. The Arketa site is very secure. Cons The Cons are not being able to talk to someone LIVE over the phone, but you can Text with them live. Alternatives considered [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reasons for choosing Arketa Arketa was Affordable and offered more than its competitors Review Source Studio Manager Used the software for: Less than 1 year ### "Arketa 2026" September 7, 2026 4.0 Overall, my experience with Arketa has been wonderful! It’s made managing the day to day operations of our studio much easier and provides a lot of useful functionality in one place. I find it significantly more intuitive than other platforms I’ve worked with, and I appreciate that the system continues to evolve and improve. The customer support has also been a major positive and makes it much easier to navigate any questions or issues that come up. I’ve been very happy with the platform and would definitely recommend it to other studios! Pros Arketa is much more intuitive and user friendly than other studio management software I’ve used. The interface is clean, visually pleasing, and makes it relatively easy to find what I need and navigate the different features. I also really appreciate how responsive and helpful the support team is! Cons There are certain settings and features that can be easy to overlook or aren’t always immediately intuitive to find, such as the email suppression list, activation toggles, and some of the more specific account or communication settings. Once you know where they are, they’re generally easy to use, but it can sometimes take a little digging. Switched from [Karmasoft](https://www.capterra.com/p/121490/Karmasoft/) This was the owner's decision but I believe we were having a good deal of issues with the old software and it was a bit outdated. Review Source Owner Used the software for: Less than 1 year ### "Worth the Investment for Our Growing Pilates Studio" September 3, 2026 5.0 Overall, my experience with Arketa has been amazing. It has given us better systems, stronger reporting, and more opportunities to automate and streamline our studio’s operations. I love the app, our members love the app, and the support we receive from the Arketa team makes such a difference. There are a few features I would love to see expanded, especially within payroll and widget customization, but I also feel confident that the team listens to feedback and will continue improving the platform. Arketa has absolutely been worth the investment for our business! Pros The support team is one of the biggest things that stands out to me. They are incredibly helpful, respond quickly, and will even send personalized videos to walk me through something—whether I cannot find a feature, am trying to set up something new, or accidentally made a mistake. I also love Arketa’s tracking capabilities. Although it is an investment, I can clearly see how much revenue we have generated through automations, no-show fees, and other features, which makes the value very apparent. The built-in substitute management and calendar scheduling are also amazing. We previously needed a separate platform for those tasks, so having everything in one place has made managing our studio much easier. Cons The payroll reporting could be more robust. I currently have to export the data and run it through another system to check for scheduling overlaps, potential conflicts, and changes between pay periods. I would love to see more built-in payroll analysis, including the ability to compare totals from one pay period to another and automatically flag possible overlaps. I would also appreciate more customization within the widgets and purchase pages. For example, I have not been able to adjust certain widget dimensions, which means users sometimes have to scroll. It would be great if these pages offered customization similar to a website editor, although this has not been a major issue overall. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) We left Vagaro because it no longer supported the needs of our growing studio. We originally chose it because it was affordable and seemed like a practical option when we were first opening. However, as we grew and introduced more systems, we realized how limited its capabilities were. We could not easily charge no-show fees, promo codes were unreliable, and the overall booking experience was not what we wanted for our clients. We made it work for about a year, but it eventually became clear that it was not a sustainable long-term solution. Moving to a more expensive platform felt like a major and somewhat intimidating decision, but switching to Arketa has absolutely been worth the investment. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reasons for choosing Arketa We also considered Mindbody and Mariana Tek. Mindbody’s user interface did not feel modern or aligned with the elevated experience we wanted for our studio, so we did not pursue it further. Our decision between Mariana Tek and Arketa was much closer, but our experience with Abby, our Arketa sales representative, ultimately made a significant difference. She was incredibly helpful, followed up consistently, and answered every question honestly and thoroughly. I was very direct about features Mariana Tek claimed Arketa did not offer, and Abby took the time to show me exactly what Arketa could do. I also appreciated how respectfully Arketa handled comparisons with its competitors. Rather than speaking negatively about another company, the team stayed focused on demonstrating Arketa’s value. Abby also connected me with Nathan from Boost Pilates, an Arketa customer and fellow studio owner. Speaking with him gave me valuable firsthand insight and made me feel much more confident about the transition. The combination of Arketa’s capabilities, Abby’s exceptional support, and the opportunity to hear directly from another studio owner ultimately made Arketa the clear choice for us. Review Source studio manager and instructor Used the software for: Less than 1 year ### "Review from inBalance" September 2, 2026 4.0 Overall I've definitely enjoyed Arketa. I used mindbody for 6 years and I can say Arketa is a better experience and product overall. Pros I love that our members love it! Many of the features are easy to use. The members love the branded app. I do enjoy the quick responses when needing technical support. For the most part the dashboard is user friendly. Cons I don't love some of the updates. I don't like that there isn't a "today" option on the business app to get back to today's schedule. I don't love the auto save feature when writing broadcasts. This new feature has not made life easier. I don't love that we are not limited on how many emails we can send out each month. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It wasn't user friendly, it wasn't easy to get technical/customer support Review Source Owner Used the software for: Less than 1 year ### "Vivo Hot Pilates & Yoga Review " September 2, 2026 5.0 Pros Arketa has made running my business a seamless process. There are endless tools that allow for processes to run efficiently and hands-off. The customer support team has been extremely helpful and quickly responsive to every question I have, and they are very patient and detailed! On top of that, they are constantly adding new features to improve the client experience even more. I especially love the in-house text messaging and phone calls with clients through Arketa, it keeps everything tracked in one place and is easily accessible for everyone on my team. Additionally, their marketing suite has great capabilities that allow you to run promos seamlessly, track income from broadcasts/automations, and create specialized workflows for the client groups you want to reach. Booking into classes is seamless and students are even able to pick their mat spot ahead of time which creates a smooth pre-class process! Overall, I am very satisfied with Arketa and grateful to have them as the backbone to my Pilates & yoga studio! Cons I haven't came across any major issues so far, I would just say that there is definitely a big learning curve when setting the software up. There are so many elements that are not explained to you during your onboarding sessions, so definitely take advantage of their customer support team and articles! The team has clarified any questions I have had and have helped me with getting everything set up properly. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reasons for choosing Arketa Arketa is committed to constantly improving their features and tailoring to your needs. Review Source Client Relations Manager Used the software for: Less than 1 year ### "Switching to Arketa was a great choice! " September 2, 2026 5.0 Overall, I have been very pleased with our switch to Arketa. We have been able to make our systems even more streamlined as a result of switching over to the software, and I am excited to keep learning and navigating the myriad of features available. I am incredibly grateful to the Arketa team too, who have been incredibly helpful and offered personalized and in-depth support at every step of the way! Pros What I like most about Arketa is the comprehensive tools it offers for scheduling, managing the client database, and interacting with clients. I appreciate that Arketa is incredibly customizable, and that we can make small shifts between various pricing options and booking models that we utilize between our two studios. The interface is also extremely user-friendly from both the studio and client ends, and the customer support is quick and reliable. Arketa has made managing classes across studios incredibly easy, and I am excited to continue to learn more about all of the available features (from automations to the various transactional messaging and data analysis options available)! Cons As far as cons, there are a few easily managed hiccups I've faced; however, I appreciate that Arketa offers a feature request tool and offers comprehensive and personalized support. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) We needed a more comprehensive and customizable platform Review Source Owner Used the software for: 1-3 years ### "Highly Recommend " August 31, 2026 5.0 Very positive. They've been really proactive and helpful wherever possible. Where they can't they usually provide a good reason. Pros Great customer service. Very responsive. They're responsive and try to make feature requests happen. Cons No complaints. Currently, they're updating often so you can get occasional surprises. Like all companies, you can't select what products you want to show but we haven't found anyone who can do that. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) better visibility for tracking of google ads, some customers simply couldn't access our schedule Review Source owner Used the software for: Less than 1 year ### "Customer support" August 31, 2026 5.0 I'm still in the beginning phase. Going live tonight. One of the reasons I left my other software vendor was due to poor customer support. Arketa has shown to far exceed my expectations in that arena (customer service dept and AI support). Very happy on that end. I will reserve judgment on the platform itself once we get going. Pros AI and Customer Support are prompt and efficient. All of my questions have been answered timely and in ways that I could easily understand and implement in real time. Cons Misrepresented with Sales - I still do not have a copy of my contract and need to review the videos to see where the misrep and/or misunderstanding came from. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) customer service and not using the products avail Review Source Managing Director November 6, 2026 AI summary based on a full review A user appreciates the ease of Arketa's checkout pages, which enhance the purchasing experience. In contrast, the platform's high monthly fee of $999 is deemed excessive given the numerous issues with features and customer support. Log in to unlock the full review, detailed ratings, and pros & cons Owner Used the software for: 1-3 years ### "Small Group Training Gym Owner! " August 26, 2026 4.0 Very good! Especially once you get used to the intricacies it is very easy to manage and finagle what you need to be specific to your gym! I am not planning on switching! Pros The live chat support is very helpful and prompt! Once I got the hang of how things worked, I do feel like it is easy to manage! The automations and forms are top notch compared to other competitors- I really enjoy these and the simplicity they offer!! I love the recurring booking feature. We do not utilize the app as we do all our booking and cancellations through our gym manager and it is very easy to manage! Cons Occasionally someone on the live chat gives me a wrong answer which is wildly frustrating. All of these systems have their own quirks, and once you get used to them it really is not hard! In the beginning it was a huge learning curve. I will say I felt the onboarding was not stellar as I was left with A LOT of questions! Alternatives considered [Kilo](https://www.capterra.com/p/10011551/Kilo/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reasons for choosing Arketa Honestly I loved my sales woman- she deserves a raise lol! And I really liked the reporting. I also liked that because I had MindBody experience it seemed similar and less of an initial learning curve. Review Source Founder and CEO Used the software for: 3-5 years ### "Frustrated is an understatement " August 6, 2026 2.0 I am a frustrated customer, and I can't take it anymore, so I'm writing this review to share my experience. First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. Pros Easy to navigate. The look and ease of the platform is what attracted me to the platform in the first place. Cons First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I was looking for a more sophisticated software with more ease of use and less clicks on customer end Review Source Founder Used the software for: 1-3 years ### "Great product, but would love better price options for a small business" August 31, 2026 5.0 Other then that it's been seamless! I love the team, the user experience and marketing emails look good too. Pros The easy to use dashboard and very quick customer care chat whenever I need it. The team have always been so happy to help out with any of my requests and issues along the way. Which has not always been easy running a new business with so many moving parts. Cons The price for the app is unatainable for a small studio like mine with just 8x weekly classes. I wish they would have a small studio sliding scale price point for the app especially but across all their products really. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) It didn't have the features I needed i.e. online videos and waitlist (although they have now launched that) Alternatives considered [Firefox](https://www.capterra.com/p/228987/Firefox/) Reasons for choosing Arketa I think the others didn't have video and/or waitlist and/or multiple location options Review Source Owner Used the software for: 3-5 years ### "An absolute game-changer for our business—unbeatable support and continuous innovation" August 27, 2026 5.0 We have loved growing with Arketa! From day one, the platform has been incredibly easy to learn, navigate, and scale with. The built-in automations have streamlined our daily operations and saved us countless hours of administrative work, allowing us to focus entirely on our clients and community. Pros Not only is the value for the cost fantastic, but the team is also always looking for ways to improve their system and add meaningful updates. Cons With how fast they roll out all the great updates, we sometimes find ourselves missing the new features. There's so much power in the platform that we could probably be utilizing the system even more. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Arketa We originally wanted to stay loyal to a growing company and support them on their journey, and it has been so rewarding to watch them scale. We’ve continuously seen real, meaningful improvements rolled out over time. Review Source Client Experience Manager Used the software for: Less than 1 year ### "Keeps our studio organized and our clients genuinely engaged" August 26, 2026 5.0 Arketa has been a reliable backbone for running our studio. From scheduling and membership management to keeping clients engaged through milestones and rewards, it's helped us stay organized while still feeling personal. It's been especially useful as we've scaled our systems and processes. Pros Arketa has made day-to-day studio management so much easier for us. The achievements & automations features have been a huge win, we built a full milestone rewards program & custom badges automations. Our clients love it. Membership management is seamless too. Cons The main thing we've noticed is when merging clients accounts if they have active membership on both accounts it doesn't let us merge into one. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost & transparency. Mindbody started high and kept climbing. Arketa lets us do more for less. The automations for client engagement and milestone tracking are exactly what we needed. Review Source Studio Director Used the software for: Less than 1 year ### "So grateful for Arketa!" April 16, 2025 5.0 9/10 because there is room for a bit of improvement. That being said, we are SO GLAD we switched!!! Mariana Tek and Mindbody have NOTHING on Arketa. Pros Ease of use–intuitive! It's made admin, front desk/teacher, and customer support a breeze. And customer support has been a dream! Cons We've requested a few features that will make some administrative tasks easier. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Everything with MT and BB was a nightmare. If a feature didn't work properly, that suggested a workaround instead of fixing it. Most admin tasks took a million steps. Have one-off events? Good luck. Want your SMS automation to actually send? That's a joke. Expect to wait a long time for support and for the majority of responses to be gaslighting. Want to get out of their contract due to products not working properly (which is listed in the contract as a way to get out)? They won't release you even when they agree they can't fix what they falsely advertised. 0/10 recommend. Review Source Owner Used the software for: Less than 1 year ### "Arketa is the BOMB.com" January 20, 2025 5.0 Perfect, and I mean that. I was dragging my feet trying knowing I needed a new website and scheduling platform but I was hesitant to start the process because no one company ever seems to have exactly what you want. I responded to an ad for Arketa on Instagram and set up a demo and was hooked immediately and THANK GOD for that, because it has been a god send. Pros Absolutely EVERYTHING!!! The web design platform is easy to use and incredibly robust in what it offers you. Setting up my account was easy as well, all the steps are easy to find and follow. The integration with ClassPass has been a game changer, as has all of the integrations with Google and Zoom. I can not say enough about how much I love Arketa and what it has done for my studio in just a short time. Cons I have yet to find something that I don't like about this system. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I viscerally hated Wellness Living so much that I never wanted to interact with it so the business really suffered. Review Source Fitness studio owner Used the software for: 3-5 years ### "Love Arketa!!" December 27, 2024 5.0 I've been a member for a few years now and I love that they are always so genuinely interested in helping and looking for ways to expand the platform. The customer service is always 10/10. Pros I love that Arketa is always working towards improvement. They are wonderful about welcoming feedback and it's been great to watch all of the changes over the years. Cons Sometimes there's an update that I wish was already on the platform but Arketa is usually quick to implement those changes. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Arketa Best on demand options for the price at the time Review Source Fitness Trainer Used the software for: Less than 1 year ### "Satisfied client " December 24, 2024 4.0 I’ve started with Arketa back in 2020, after a year I left not because I wasn’t satisfied, but because I was offered an app with live streaming and chat included. In 2023 I realized that I shouldn’t have left Arketa, and I had little to no control in my business. So I’ve returned and my stress is gone. I’m building everything for almost a year now.🩷 Pros The possibility to control everything and how easy is to make changes at anytime. Cons I only miss the live streaming and having everything translated to Portuguese. Switched from It’s a lot easier having everything in the same platform Review Source CF Carl F. CEO and President Used the software for: Less than 1 year ### "Dishonest from the first phone call" November 6, 2024 1.0 This is a dishonest company. They knew they planned on adding additional costs to the processing company's fees. When brought up they agreed to waive them, but this would only be for 1 year, then we'd have to deal with their excessive charges. Their fees they tack on weren't brought up until we started to transfer over to their system. At that point we told them we had no interest in dealing with them. It also turns out that their processing company, stripe, has a reputation for dropping customers who don't align with their political views (eg Rumble, Parlor and others). Pros There's nothing we saw in Arketa which was any better than any other CRM vendor. Cons When they contacted us we told them we weren't interested in talking with any company until we went over processing fees. It's the only concern we have with our current CRM company, WellnessLiving. They assured us our rates would be lower with their processing company. However, what they do, unlike every other CRM company is tack on additional percentages to what the processing company charges, so any savings are evaporated. Their monthly fees are higher, but the overall cost would have been lower. They wasted my time and the time of my team members. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) The only reason we considered switch was to save money on the monthly credit card processing fees. What arketa fails to let you know is that they add additional fees onto the credit card processor's fees. Review Source HW Heather W. Owner Used the software for: 3-5 years ### "They were better when they were Sutra" April 19, 2024 3.0 I signed up with them in 2021. They were amazing. Easy to access, helped with on boarding and trouble shooting and their subscriber events were great. Over time I have referred several people. Since the change in name and I safe assume personnel I would not recommend them ' unless you are tech savvy and have your own website. Pros Collects payments Relatively easy to set up schedule Need to improve zoom sync make it easier to edit zoom links House videos Cons Poor customer service. They are friendly but friendly is not getting the job done. When they were Sutra they designed my website. That was a HUGE plus. However getting assistance with my website or building out a community (which they strongly promote when doing challenges) could take 5 weeks to 6 months to get resolved. Currently I have been waiting 4 months to get an answer to why my web pop up disappeared and getting it updated. Switched from [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) I needed a website or site hat would host an On Demand Library. AT the time Book When only functioned as hosting landing pages Reasons for choosing Arketa I needed a host for a library I was creating Review Source Owner and Operator Used the software for: Less than 1 year ### "Be cautious" May 13, 2024 1.0 I would strongly advise you to be extremely cautious when proceeding with Arketa. From the beginning, I was sold a story by \[sensitive content hidden\] that had inaccurate and misleading promises about the level of support, initial start up, and customer service. The narrative was that Arketa was a smaller business and valued each customer. I was promised that I would have help bringing all my pertinent information over from my original operating system, Wellness Living, quickly and easily. In reality, this was always meant to be done by me or, I could choose to pay more on top of an already hefty monthly payment for my small business. At this time, I was tied into a 6 month contract in which, I paid in full because I could get a better rate. But, between selling my business, a move of our family of 6, some health setbacks and a change of direction, I had to cancel my contract. I requested some of the 6 month PIF payment back (I used less than 2 months of service), but I was told no. I accepted that. But then, I get an email after confirming the cancellation of my contract with Arketa, saying that I would be charged over $3000 for the next 6 months. I emailed right away and asked for this to be taken care of so that I wasn’t charged. Well, sure enough, I was charged over $3k and got declined when trying to use my credit card to purchase groceries. I was also charged an over draft fee because of this unexpected charge of over 3K which I am normally very careful to avoid. FINALLY, after over a month of emailing \[sensitive content hidden\], I was refunded but, not for the correct amount. Due to the exchange rate differential, I was refunded $217 less than what I was charged plus I had that overdraft fee on top of that. Now, I have been ghosted by \[sensitive content hidden\] and no one has acknowledged that I am still missing money. I understand that there was an exchange rate difference but, I do not feel like I should get punished for that since I sent two email reminders to please check that this would not happen. Because we have four kids and are just trying our best, this money goes along way with all the expenses that we are all facing. I am very disappointed that after 14 emails sent with kindness and patience, that I could not get a response on what was happening. Finally, after sharing this review, I received a response from Arketa Renewals with another promise of helping me out. I had hope that I was going to receive some customer service and get back the money I was owed. Nope. 3 additional emails were sent from me to Arketa- kindly requesting an update. It has been almost a month and I have once again been ghosted with absolutely no response at all. If you are thinking about using Arketa, ask lots of questions and know that, at end of the day, you are being sold to. My experience with Wellness Living customer service was much better and much more responsive. I know what it’s like to try to survive and thrive in this industry and, we all want to feel like our hard earned money is put to good use, serving us to increase our business. This experience, unfortunately, sent me in the opposite direction. Watch out for this company and the stories they sell. Pros \[sensitive content hidden\] was a great person to work with. Although on-boarding was a lot more than what I expected, he was a great support. Cons The Customer Service was horrible. I have been ghosted for 2 months on getting overcharged. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I regret making the switch from Wellness Living. Review Source Studio Owner and Teacher Used the software for: Less than 1 year ### "So glad we chose Arketa!" October 6, 2022 5.0 I've had a great experience with Arketa so far. I'm excited for our studio to grow alongside them! Pros I've found Arketa easy to use, and the customer service is unmatched. My rep gets back to me quickly to answer or help with any questions I have. I know that Arketa has pivoted after the pandemic to accommodate in-person classes, and I've been super impressed that some of our requests for changes to the system have been made quickly. The functionality is exactly what we need for a small studio, and the price point can't be matched. Cons There's a bit of a learning curve for certain things on the backend, and I know that would be the same for any software. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Karmasoft](https://www.capterra.com/p/121490/Karmasoft/) Reasons for choosing Arketa Functionality and options offered, the customer service, and the pricing structure. Review Source Studio Manager Used the software for: Less than 1 year ### "Everything We Need - Nothing We Don't" May 2, 2023 4.0 Pros I love that Arketa has everything we need. We can offer classes, workshops, one-on-ones, retreats, programs, retail items and more. And, the system isn't overly complicated to the point that it's hard to navigate. Cons Some of the functionality is a little counter intuitive (going to Group Classes to schedule a private) but I know a lot of this is shifting with future updates. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody was SO expensive and had so much more functionality than we needed. The online component was also very clunky and not well-integrated into the rest of the software which translated to a convoluted process for clients. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.