--- title: "Arketa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Arketa Software - reviews, pricing plans, popular comparisons to other Fitness products and more." source_url: "https://www.capterra.com/p/212718/Arketa/" page_type: "product" language: "en" --- # Arketa Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Arketa ## What is Arketa? Arketa is the complete fitness + wellness business platform built by people who've actually worked behind the front desk. Everything it takes to run and grow your studio lives in one place: class and appointment booking, staff scheduling, a branded mobile app, a branded website, marketing and client communication, memberships, and payments. Because we've been in your shoes, Arketa is built around how studios actually operate, not how a software company assumes they should. The result is more time with your clients and a clearer path to growing your revenue, memberships, and community. ## What is Arketa used for? [Fitness](https://www.capterra.com/fitness-software/)[Yoga Studio](https://www.capterra.com/yoga-studio-software/)[Pilates Studio](https://www.capterra.com/pilates-studio-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 90 user reviews Reviews sentiment Positive 80% Neutral 7% Negative 13% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Arketa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.arketa.com/&name=Arketa) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Arketa 4.3 (90) VS. [4.6 (3,205)](https://www.capterra.com/p/146651/My-PT-Hub/reviews/) Starting Price Contact vendor Starting Price $22.5 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (90) Ease Of Use 4.4 (3,204) Value For Money 4.2 (86) Value For Money 4.6 (3,032) Customer Service 4.2 (89) Customer Service 4.5 (2,880) ## Arketa alternatives [4.8 (417)](https://www.capterra.com/p/202837/Everfit/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (81)](https://www.capterra.com/p/215808/FliiP/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (241)](https://www.capterra.com/p/190526/LegitFit/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (329)](https://www.capterra.com/p/197172/bsport/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212718/Arketa/alternatives/) ## FAQs about Arketa Overview ### What problems does Arketa solve? Arketa solves time-consuming studio administration by combining class scheduling, memberships, payments, client management, and on-demand content in one system. Fitness instructors, yoga and wellness studios, and front-desk teams use it to reduce manual setup, simplify hybrid in-person and virtual offerings, and avoid juggling separate website, app, Zoom, and video-library tools. Answer based on 36 reviews Overview ### Which roles and teams benefit most from Arketa? Arketa is most used by studio owners, founders, and fitness business leaders who need to run scheduling, memberships, payments, and client communications from one platform. Studio managers and operations teams use it to streamline daily administration, while instructors and trainers rely on it to manage bookings, deliver classes, and support client engagement. Answer based on 89 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Arketa built for? Arketa serves small fitness and wellness businesses, with 99% of reviewers from small businesses and 87% in Health, Wellness and Fitness. It also appears in Consumer Services and Sports, each at 3%, with use centered on fitness, which accounts for 90% of reviewer use cases. Answer based on 89 reviews Features and Usability ### What are the key features of Arketa? Arketa includes core scheduling and commerce tools like class booking, event management, membership management, payment processing, and recurring billing. Differentiating features include an on-demand video library, branded mobile app, website integration, and marketing automation. Reviewers also often mention client self-check-in, digital waivers, and support for virtual and in-person classes. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does Arketa integrate with? Arketa integrates with Stripe for payments, Zoom Workplace and Zoom Meetings for live classes, Mailchimp and Flodesk for email marketing, Squarespace for website connections, and Zapier for app automation. Official catalog data also lists HubSpot CRM, Klaviyo, Twilio, and Kisi, for 10 third-party tools overall. Answer based on 24 reviews Getting Started and Support ### What training and onboarding options does Arketa offer? Arketa provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Arketa offer, and how do users rate the experience? Arketa offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Many users describe support as quick, friendly, and helpful during onboarding and troubleshooting, especially over chat and email. Others report inconsistent experiences, including delayed replies, reliance on self-service materials, and slower resolution when technical issues persist. Answer based on 65 reviews Features and Usability ### What features does Arketa offer for studios? Arketa offers scheduling, booking, on-demand content, website embeds, automations, memberships, and branded app options for fitness and wellness studios. Many small studio owners find the feature set broad and client-friendly, though some teams say certain workflows feel clunky, promised capabilities are missing, or newer features take time to learn. Answer based on 20 reviews Bugs and issues ### Does Arketa have bugs or reliability issues? Arketa shows recurring reliability issues for many studios, especially around glitches, loading, billing, scheduling, and migrations. Small fitness businesses often like the product direction, but many report unstable behavior and slow fixes, while others say support resolves problems quickly and the platform improves over time. Answer based on 31 reviews ## Features AI summary Based on 2,674 Fitness reviews Capterra data shows that buyers of fitness software rank the following features as their top priorities: - **Client Management** (**55%** of reviewers rated this feature as critical) - **Online Booking** (**60%**) - **Electronic Payments** (**53%**) Arketa supports all three features that reviewers rate most highly: **Client Management**, **Online Booking**, and **Electronic Payments**. Together, these capabilities help fitness businesses keep member information organized, let clients schedule sessions easily, and process payments in one place, allowing teams to save time, reduce manual admin work, and deliver a smoother customer experience. Client Management 3.8 (28) 71.43% of 28 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Online Booking 4.2 (64) 76.56% of 64 reviewers that rated this feature as important or highly important It gives you a streamlined way for clients to book classes online, both from mobile and web. Reviewers indicate the process is intuitive, easy to set up, and user-friendly for both staff and clients, though some mention occasional glitches and limited recurring booking options. Electronic Payments 4.5 (46) 73.91% of 46 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Membership Management 4.3 (50) 70.00% of 50 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Class Management 4.3 (62) 74.19% of 62 reviewers that rated this feature as important or highly important With this capability, you can easily customize, schedule, and manage classes, including recurring and one-time events. Reviewers appreciate how simple it is to edit classes, track attendance, and control class details, making organization and preparation much easier. Payment Processing 4.3 (63) 71.43% of 63 reviewers that rated this feature as important or highly important Arketa offers integrated payment processing through Stripe, allowing for easy membership management, quick payouts, and refunds. Users think the integration is seamless and user-friendly, but some mention high processing fees and wish for additional payment options like Apple Pay. Arketa 47 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar With this capability, you can easily customize, schedule, and manage classes, including recurring and one-time events. Reviewers appreciate how simple it is to edit classes, track attendance, and control class details, making organization and preparation much easier. Schedule in-person or online classes Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Intended for sports & fitness gyms Designed for yoga and pilates studios Manage the instructor/teacher's schedule, tasks, responsibilities Track and manage inventory levels to maintain proper supply Store information about leads or contacts and track, manage and nurture them throughout the sales process Automate workflows and trigger campaigns based on customer actions Contact members listed in the database through email, SMS, social, phone, etc. Database of members to track personal information of individuals and families Manage and support multiple locations It gives you a streamlined way for clients to book classes online, both from mobile and web. Reviewers indicate the process is intuitive, easy to set up, and user-friendly for both staff and clients, though some mention occasional glitches and limited recurring booking options. Arketa offers integrated payment processing through Stripe, allowing for easy membership management, quick payouts, and refunds. Users think the integration is seamless and user-friendly, but some mention high processing fees and wish for additional payment options like Apple Pay. Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Check-in and out via a mobile device or kiosk Send messages via SMS Set up connections to third-party platforms to improve business processes Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.1 (90) 4.1 Based on 90 reviews ## Pricing Value for money 4.2 (86) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/212718/Arketa/pricing/) Value for money 4.2 (86) 4.2 Based on 86 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (89) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (89) 4.2 Based on 89 reviews ## User reviews Overall rating 4.3 Based on 90 reviews Filter by rating 5(62) 4(10) 3(6) 2(4) 1(8) Mentioned topic Sorted by most recent Ina V. Founder and CEO Recreational Facilities and Services ### "Frustrated is an understatement " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 5, 2026 I am a frustrated customer, and I can't take it anymore, so I'm writing this review to share my experience. First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. Pros Easy to navigate. The look and ease of the platform is what attracted me to the platform in the first place. Cons First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I was looking for a more sophisticated software with more ease of use and less clicks on customer end Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS David S. CEO Health, Wellness and Fitness ### "AIR+Arketa Partnership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2026 Wonderful. I consider them a true partner and we are very happy with them. One of the best decisions we made as a brand was moving to Arketa. Pros Flexibility and the staff/leadership team. They are innovative, courteous ,smart, driven, and very kind people. Cons At times buggy. Would prefer more regression testing before releases. The team does a great job of enhancing the product all the time and at times needs to slow down to ensure existing features are not affected. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost, customer service, overall brand disappointment. Alternatives considered [Hapana](https://www.capterra.com/p/143341/Hapana/) Reasons for choosing Arketa Leadership team was the main reason. Flexibility of the product was another. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Cami B. Owner Health, Wellness and Fitness ### "Not set up for those on the individual plan with in-person studio spaces" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 4, 2026 I have already cancelled my plan for next year and about once a month when someone in the industry asks if I would suggest Arketa as a platform, I tell them the truth about my experience. Pros I liked the user interface and the ease to embed webpages into my own website. I also appreciated the ease of getting set up with Arketa, there were absolutely no hoops to jump through. Cons As a customer, I am not valued at all. They state that they have studio support available on weekends, yet I am never able to get in touch with people. They raised my yearly plan without any notice, and when I requested support, they are not able to provide any proof they they sent notice. They have also made payouts nearly impossible, and have held my money for 2-3 weeks now, with no support given (despite multiple requests) for the payout to be made. At an individual plan, they take 6% of all profits as they pass on the Stripe processing fee and have their own fee. They market themselves as the affordable alternative yet every single option is an up-charge. I have had reoccuring issues where if I enable referral codes for clients, their referral code will pop up with a competitor studio's name within it, which is a real great way to drive traffic to my studio as it just creates confusion about the brands and reminds students about the competitor's studio. Their software team does not care about this at all, so to save face, I am not able to have referral codes on at all, which is such a missed opportunity. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I needed the ability to manage more classes, events, etc. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) [Momence](https://www.capterra.com/p/229516/Ribbon/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Arketa Arketa seemed easier to use and more intuitive for a smaller studio. I liked the individual plan but really feel their fees are horrendous and just make up for the lower priced individual plan. Not actually saving any money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Health, Wellness and Fitness ### "Frustrated user" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 8, 2026 The overall experience has been poor. It is a developing software with a high price tag. I have to spend valuable time and resources trying to mitigate issues that appear out of nowhere. Support is often not reliable in handling issues. It could be a training issue, or potentially they have a high turnover rate and the support person is new and doesn't appear to now the product very well. I am not impressed and don't recommend this product. Pros The app and consumer interface looks nice and is very user friendly. In general the software is user friendly once you have a basic understanding. Cons They are constantly doing updates that disrupt and disable original settings. It is hare to trust the software, because out of nowhere discount promos will disappear where they should be and other will reappear where they shouldn't be. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The app often glitched. They market other studios to my database Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reasons for choosing Arketa It seems more user friendly. We liked the look and it seemed like they had the best support and were more developed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Amanda V. Owner Health, Wellness and Fitness ### "There are great features, but not a lot of help to utilize the features." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 March 19, 2026 I like the options, but need help knowing how to use it. It would be so helpful to have real people support us and not have to look things up through support. Pros The ability and ease to add on demand options and create a community. There are great features, but there needs to be help with learning how to best use them for our business. Cons There is very little support. It is hard to find answers when you try to work on something. When you submit a question it has sometimes taken over a week to get an answer. Switched from [Kajabi](https://www.capterra.com/p/154682/Kajabi/) More fitness specific options with Arketa and easier to set up and use. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Arketa More options that fit my business for offering an online option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Maria R. Owner Sports ### "RUN AWAY! Do NOT waste your time, energy, or money on Arketa" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2026 RUN!! Do NOT let them trick you like they did me. I gave them way too Many chances and am now out THOUSANDS. They over promise (straight up lie) and way under deliver. They pretend that they are going to solve your problem, and leave it on the shelf. I was told there would be a specific feature by the time my account was set up, I told them I can’t switch to their software without that feature… that was 18 MONTHS AGO. Like, what? You can’t make this stuff up. Everytime I reached out about it I was told “2 more weeks”. Aahh! Lol just wild, seriously. RUN!!!!! Pros The look of the system. They made lots of promises about features, and those promises were good so I bought the software. Cons Pretty much everything. The glitches are unbelievable. The customer support loves to gaslight you. Many of the e features are ghost features. They don’t give you access to your backend payment processing… this should have been the only red flag I needed, but alas. Payment plans and recurring billing doesn’t cancel and then people are charged and you need to refund, but you lose all of the processing fees. I know all companies have Their weakness, but theirs are business ending. We have lots more than 2 handfuls of members due to the billing issues. Oh, they also sold me a point of sale that doesn’t work for Canadian debits… I asked if it would work in Canada before ordering it. They lied. They can’t fix it. They haven’t refunded me for the terminal which I bought in Feb 2025. Switched from [Arbox](https://www.capterra.com/p/184438/Arbox/) Located in Israel when the war started and customer support was lagging. Also, words would sometimes show in Hebrew. Honestly, way better than Arketa in every way and shouldn’t have switched. Count your blessings, people! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ashlee M. Owner Health, Wellness and Fitness ### "Arketa is the best CRM for a yoga studio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2025 Overall, we love it! The transfer was a breeze, the user interface is super easy to understand, and our team has been able to pick up on the system quickly. Oh, and we LOVE that there is a huge red alert if clients are missing a signed liability waiver. Overall, we would recommend this software to anyone looking for a cost effective CRM that gives you tools to automate your business. Pros The customer service is EXCELLENT! We've been with mindbody and momence before and their customer service wasn't nearly as helpful. Arketa agents are quick to reply and always follow up, making client management a breeze. Cons The only thing that were having issues with is for some reason our time zone is wonky because we are in Arizona. We've chatted in a few times that they've been wrong and they'll fix it but it will randomly revert back and then we need to chat in again. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Momence's customer service was like fingernails on a chalkboard. They never replied back or fixed our issues. After a week of numerous errors with zero resolution Arketa gave us a cold call and the rest is history! Alternatives considered [Walla](https://www.capterra.com/p/265361/Walla/) Reasons for choosing Arketa Walla's pricing was about $200-$300 more a month for the exact same offering. As a small business, we couldn't justify that and your sales team vibe was the deal closer. Allison our salesperson and her down-to-earth vibe was super refreshing in the tech space and made it feel like I was just connecting with a friend instead of being sold an insanely priced software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Benjamin A. Owner Health, Wellness and Fitness ### "Promising Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 September 14, 2025 They are nice people at the company, and they try to do their best, I do recommend Arketa. It is a newer company, so it may not be as stable as established companies like Mindbody. Pros There are a lot of good features with the software that allow you to customize the way you want to run your business, and it now works well for studio scheduling / booking Cons Bugs can occur or the interface/design can be misunderstood, which can create issues for customers trying to complete a sign up or payment Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I fell for Arketa's marketing of the features and strong customer service they provide. They claim to remove friction, but they only create it. I am frustrated and so are my customers who use the software. I spend more time troubleshooting issues then running my business. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reasons for choosing Arketa because of what they promised, which did not come true. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jackson W. Founder Hospitality ### "Unethical and sketchy service - they will hold your client billing information hostage to keep you from moving to another platform in the future." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 12, 2025 Avoid the service at all cost! They will promise anything to get the sale and string you along telling you they will update it to accommodate, which never happens. Then when you try to leave, they will keep all of your client billing information from you so you cannot transfer to a different platform unless you talk to all of your clients to get their payment information again. For companies that have a subscription based model, this can cost you thousands in. Pros The customized mobile app that allows customers to check in without scanning anything is convenient. When the data is accurate, it is convenient to see in their dashboard after very far explanations of how to decipher their confusing labels that do not reflect what your store actually provides. Cons When I tried to switch over to a different software, the company would not give our client billing information to our new software provider and became entirely unresponsive to keep us on the platform for longer by holding our client information hostage. Before we planned to leave the service, we brought up many concerns with what we were told the software could do and what it was actually able to do and the customer service was unresponsive and unhelpful. They told us for over a year that they would fix certain issues, but that never happened so we went shopping for a different service provider. Also, the data for a lot of the reports is inaccurate and inconsistent and very confusing. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Arketa They promised to do more for less, which never came to fruition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Ben A. Owner Consumer Services ### " Lots of Features with a Competitive Price " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 21, 2025 Overall it works and has nice features, but the stability can be improved. Pros There can be bugs/errors which cause frustration for the user Cons It’s very unstable, constantly having bugs. It drives me crazy every day and their Tech support is very slow to fix anything. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because of what I was promised by Arketa, which was not true. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212718/Arketa/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [My PT Hub vs Arketa](https://www.capterra.com/compare/146651-212718/My-PT-Hub-vs-Arketa)[FitBudd vs Arketa](https://www.capterra.com/compare/212718-227564/Arketa-vs-FitBudd)[Mindbody vs Arketa](https://www.capterra.com/compare/40229-212718/MINDBODY-vs-Arketa) [WellnessLiving vs Arketa](https://www.capterra.com/compare/145039-212718/WellnessLiving-vs-Arketa)[TeamUp vs Arketa](https://www.capterra.com/compare/150357-212718/Teamup-vs-Arketa)[Mariana Tek vs Arketa](https://www.capterra.com/compare/175281-212718/Mariana-Tek-vs-Arketa)