# Arketa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Arketa the right Fitness solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212718/Sutra-Fitness/reviews --- Arketa 4.3 (87) [View alternatives](https://www.capterra.com/p/212718/Sutra-Fitness/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Arketa Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews JW Jackson W FounderHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The customized mobile app that allows customers to check in without scanning anything is convenient. When the data is accurate, it is convenient to see in their dashboard after very far explanations of how to decipher their confusing labels that do not reflect what your store actually provides.“ September 12, 2025 Benjamin A OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Issues repeat themselves over and over, and they tell me something is fixed, only for the issue to reappear (or never be fixed properly, because they do NOT test their software, the customers are the test subjects in a live environment, which is NOT the proper way to build software)“ September 14, 2025 SB Sam B Co-OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “It helps studios grow by providing powerful tracking, communication, and marketing features that enhance both the client experience and business efficiency.“ January 7, 2025 DS Donna S Co-OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform itself shows promise, but the internal knowledge gaps—combined with a sales team that overstates capabilities—create a frustrating and often damaging experience for established businesses like ours.“ June 2, 2025 SS Sydney S FounderHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Additionally, Arketa offers impressive growth capabilities, allowing me to use the software to scale based on the needs of my business.“ August 6, 2024 Maria R OwnerSports, 2 - 10 employeesUsed the software for: 1-2 years. “We have lots more than 2 handfuls of members due to the billing issues.“ February 24, 2026 SS Sydney S FounderHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The software continually impresses with its frequent release of new features, keeping it at the forefront of technology. Whenever I have feature requests, the team is always so encouraging making me feel as though my business is important to them and that I am heard.“ August 6, 2024 DS Donna S Co-OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “To make matters worse, when we reached out for urgent support the day before reopening—after working around the clock and sacrificing personal and family time—we were told by our assigned Studio Success Manager that she was at a family event and unavailable to help.“ June 2, 2025 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kathy C. Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "FINALLY found my perfect fit for studio software!" December 19, 2024 5.0 I've been around the fitness block a few times. I've been teaching group ex classes since they were called "aerobics", and I've had my own fitness business for 19 years. I was with MindBody for 10 years and then Mariana Tek for the past 3 years. While both are well established companies, Arketa has so much more to offer! To start, the onboarding process was top notch. \[sensitive content hidden\] was my specialist and he was amazing! We went through everything in weekly zoom meetings, so that when it was time for my software to go "live" I was more than ready. I feel that I finally found a software that has everything my brick & mortar studio + my online business need. Pros Software looks great and it's easy to customize to your brand. I have EVERYTHING that I need is one spot, instead of paying 3 different providers (software/email/app/etc) which gets overwhelming and expensive. I've had to contact customer service a few times since I'm new(ish) to Arketa, and they've quickly resolved any questions that I've encountered. I LOVE my branded app and so do my members! Cons I haven't had any problems with my software or app. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) I switched because I wanted more freedom to brand my software/app. My old app felt very cookie-cutter, and I was limited on what I could display in the app. The customer service has been much better with Arketa. Review Source AM Ashlee M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Arketa is the best CRM for a yoga studio" September 24, 2025 5.0 Overall, we love it! The transfer was a breeze, the user interface is super easy to understand, and our team has been able to pick up on the system quickly. Oh, and we LOVE that there is a huge red alert if clients are missing a signed liability waiver. Overall, we would recommend this software to anyone looking for a cost effective CRM that gives you tools to automate your business. Pros The customer service is EXCELLENT! We've been with mindbody and momence before and their customer service wasn't nearly as helpful. Arketa agents are quick to reply and always follow up, making client management a breeze. Cons The only thing that were having issues with is for some reason our time zone is wonky because we are in Arizona. We've chatted in a few times that they've been wrong and they'll fix it but it will randomly revert back and then we need to chat in again. Alternatives considered [Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Arketa Walla's pricing was about $200-$300 more a month for the exact same offering. As a small business, we couldn't justify that and your sales team vibe was the deal closer. Allison our salesperson and her down-to-earth vibe was super refreshing in the tech space and made it feel like I was just connecting with a friend instead of being sold an insanely priced software. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Momence's customer service was like fingernails on a chalkboard. They never replied back or fixed our issues. After a week of numerous errors with zero resolution Arketa gave us a cold call and the rest is history! Review Source Maria R. Owner Sports Used the software for: 1-2 years ### "RUN AWAY! Do NOT waste your time, energy, or money on Arketa" February 24, 2026 1.0 RUN!! Do NOT let them trick you like they did me. I gave them way too Many chances and am now out THOUSANDS. They over promise (straight up lie) and way under deliver. They pretend that they are going to solve your problem, and leave it on the shelf. I was told there would be a specific feature by the time my account was set up, I told them I can’t switch to their software without that feature… that was 18 MONTHS AGO. Like, what? You can’t make this stuff up. Everytime I reached out about it I was told “2 more weeks”. Aahh! Lol just wild, seriously. RUN!!!!! Pros The look of the system. They made lots of promises about features, and those promises were good so I bought the software. Cons Pretty much everything. The glitches are unbelievable. The customer support loves to gaslight you. Many of the e features are ghost features. They don’t give you access to your backend payment processing… this should have been the only red flag I needed, but alas. Payment plans and recurring billing doesn’t cancel and then people are charged and you need to refund, but you lose all of the processing fees. I know all companies have Their weakness, but theirs are business ending. We have lots more than 2 handfuls of members due to the billing issues. Oh, they also sold me a point of sale that doesn’t work for Canadian debits… I asked if it would work in Canada before ordering it. They lied. They can’t fix it. They haven’t refunded me for the terminal which I bought in Feb 2025. Switched from [Arbox](https://www.capterra.com/p/184438/Arbox/) Located in Israel when the war started and customer support was lagging. Also, words would sometimes show in Hebrew. Honestly, way better than Arketa in every way and shouldn’t have switched. Count your blessings, people! Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Frustrated user" April 8, 2026 2.0 The overall experience has been poor. It is a developing software with a high price tag. I have to spend valuable time and resources trying to mitigate issues that appear out of nowhere. Support is often not reliable in handling issues. It could be a training issue, or potentially they have a high turnover rate and the support person is new and doesn't appear to now the product very well. I am not impressed and don't recommend this product. Pros The app and consumer interface looks nice and is very user friendly. In general the software is user friendly once you have a basic understanding. Cons They are constantly doing updates that disrupt and disable original settings. It is hare to trust the software, because out of nowhere discount promos will disappear where they should be and other will reappear where they shouldn't be. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Arketa It seems more user friendly. We liked the look and it seemed like they had the best support and were more developed. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The app often glitched. They market other studios to my database Review Source Benjamin A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Promising Features" September 14, 2025 4.0 They are nice people at the company, and they try to do their best, I do recommend Arketa. It is a newer company, so it may not be as stable as established companies like Mindbody. Pros There are a lot of good features with the software that allow you to customize the way you want to run your business, and it now works well for studio scheduling / booking Cons Bugs can occur or the interface/design can be misunderstood, which can create issues for customers trying to complete a sign up or payment Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Arketa because of what they promised, which did not come true. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I fell for Arketa's marketing of the features and strong customer service they provide. They claim to remove friction, but they only create it. I am frustrated and so are my customers who use the software. I spend more time troubleshooting issues then running my business. Review Source JW Jackson W. Founder Hospitality Used the software for: 1-2 years ### "Unethical and sketchy service - they will hold your client billing information hostage to keep you from moving to another platform in the future." September 12, 2025 1.0 Avoid the service at all cost! They will promise anything to get the sale and string you along telling you they will update it to accommodate, which never happens. Then when you try to leave, they will keep all of your client billing information from you so you cannot transfer to a different platform unless you talk to all of your clients to get their payment information again. For companies that have a subscription based model, this can cost you thousands in. Pros The customized mobile app that allows customers to check in without scanning anything is convenient. When the data is accurate, it is convenient to see in their dashboard after very far explanations of how to decipher their confusing labels that do not reflect what your store actually provides. Cons When I tried to switch over to a different software, the company would not give our client billing information to our new software provider and became entirely unresponsive to keep us on the platform for longer by holding our client information hostage. Before we planned to leave the service, we brought up many concerns with what we were told the software could do and what it was actually able to do and the customer service was unresponsive and unhelpful. They told us for over a year that they would fix certain issues, but that never happened so we went shopping for a different service provider. Also, the data for a lot of the reports is inaccurate and inconsistent and very confusing. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Arketa They promised to do more for less, which never came to fruition. Review Source DS Donna S. Co-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Consistently Overpromises and Under-delivers" June 2, 2025 2.0 When we’ve addressed these concerns with Arketa, they’ve denied ever making certain promises—even when multiple members of our team recall hearing the exact same claims. Rather than taking ownership, they deflect responsibility, often implying that any disconnect is due to a customer “misunderstanding.” If switching platforms were easy at this stage, we would have done so already. We had another top contender during our search and, in hindsight, we regret not choosing them. We are extremely disappointed. If you're considering migrating your business to Arketa, we strongly urge caution. If you're just getting started, insist on access to a test environment so you can verify how the features actually work—not just how they’re described in sales calls. Build nothing into your membership structure or client communication until you’ve seen it function live. It may save you months of cleanup and miscommunication. Pros Their pitch. What they claim they do sounds really great and is very exciting. Their claim to be a 1 stop shop makes them very seem very attractive. Cons To begin, the data migration process was extremely mishandled. Despite multiple warnings from my team and me about which reports not to use, and our efforts to provide accurate, curated CSV files, our concerns were repeatedly dismissed. We were explicitly told to "relax" and reassured that we were "in good hands." Unfortunately, our worst fears were realized. The migration was a disaster, and as late as 24 hours before our grand re-opening, we were informed there was no viable solution. We are still dealing with the ripple effects of that poorly executed and completely avoidable migration. Not once has anyone taken accountability for disregarding the guidance we offered in advance. To make matters worse, when we reached out for urgent support the day before reopening—after working around the clock and sacrificing personal and family time—we were told by our assigned Studio Success Manager that she was at a family event and unavailable to help. In addition to overpromising during the sales process, we have consistently had to backtrack and re-educate our members about features and capabilities we were told existed but simply don’t. One such example: We were assured that when a member booked a bike for class, the system would automatically prompt them to reserve shoes and, if needed, collect payment at that time. We were also told the system would track shoe sizes used, offering helpful data insights. This functionality does not exist. We’ve had to revert to manual workarounds that offer no meaningful improvement from our previous system. This is one of many such examples. The process for freezing memberships and upgrading plans is also far more clunky and limited than what was presented. At this point, it’s clear we are dealing with a young company led by well-intentioned but inexperienced staff. The platform itself shows promise, but the internal knowledge gaps—combined with a sales team that overstates capabilities—create a frustrating and often damaging experience for established businesses like ours. We sincerely hope to see more transparency, accountability, and maturity in the future. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Arketa Had a great sales call with Madison who promised she would not leave us in the wind once we signed on and the features they claimed to have were answers to current limitations. She is a good sales person. Switched from [ClubReady](https://www.capterra.com/p/104884/ClubReady/) In retrospect, I wish we had not. It was the devil we knew and we switched to what we thought was a bright light, only to meet the devil we didn't know. Review Source TC Theresa C. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Arketa is the ONLY solution you need" February 27, 2025 5.0 Arketa stands out with its exceptional support, making it the easiest-to-use and highly reliable platform. We've enjoyed growing our studio with them, knowing that we have their unwavering support. If you're tired of wasting time on software that doesn't meet your needs, Arketa is the solution you've been looking for. We've tested all the big and small ones, and Arketa is the only one that checks every box and surpasses our every expectation. Stop searching and start switching over to Arketa. You'll feel the difference in their support from day one. Pros I love the entire system.  It is very refreshing to find a studio platform that thinks of the future and considers the studio's clients to be an essential part of the development process. Their reports are to the penny, their setup is easy, and our clients love the ease of use.  We used this system for our clients and discovered that for the studio side, it was just as easy for us! It is a lovely system, and if you are trying to decide who to go with, you won't look back once switching to Arketa.  They are a breath of fresh air. Cons This is a minimal issue and nothing compared to other software cons. Their reports need a little assistance.  They are the most accurate and reliable reports I have ever had, but sometimes, our ability to see a transaction immediately — can be delayed for 24 hours. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[OfferingTree](https://www.capterra.com/p/179634/OfferingTree/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Tula](https://www.capterra.com/p/124457/Tula/) Reason for choosing Arketa I used Mindbody and Wellness Living for the first 23 years of our business. They are both clunky and do not think forward. All other brands were missing major features or were very cost-prohibitive, and many were solutions based on mind-body and wellness living, and they didn't think outside of those boxes. Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! Finally!! A solution that isn't trying to be another mind-body or wellness living. They are their own! The industry desperately needed this forward-thinking! I also love that every aspect of my studio is in one studio software solution. and then here is Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! We need that! I also love that every aspect of my studio is in one studio software solution. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Clients struggled to navigate the cumbersome system. Reports were often highly inaccurate, confusing, and rarely matched. The website widgets worked only intermittently. System-wide issues were never genuinely addressed; instead, there were just temporary fixes and workarounds. Eventually, those workarounds became problematic, and it was difficult to know how to resolve issues since the original problems were never properly fixed. Having been with them for eight years, we witnessed how this caused significant functional issues for long-term users. Review Source BA Ben A. Owner Consumer Services Used the software for: 2+ years ### " Lots of Features with a Competitive Price " August 21, 2025 4.0 Overall it works and has nice features, but the stability can be improved. Pros There can be bugs/errors which cause frustration for the user Cons It’s very unstable, constantly having bugs. It drives me crazy every day and their Tech support is very slow to fix anything. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because of what I was promised by Arketa, which was not true. Review Source CE Chandler E. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Pilates Laboratory 🤍s Arketa!" December 13, 2024 5.0 Great! Honestly I can say my experience has been 10/10 -- there's always a glitch here or there that you would expect to run into with converting software... but seeing the people behind the scenes and building relationships with these individuals goes and has gone a very long way. The branded app has elevated my clients' experience in all ways of PL. I'm super grateful to be part of all of Arketa's growth as a business but also to other studios! I've had the opportunity to meet and chat with studio \[sensitive content hidden\] on more than one occasion to reiterate my level of satisfaction with the software and how it impacts me/PL. I love to give love and support to those who have done the same for me! Pros Building real relationships with genuine people makes all the difference! I deeply value the support I receive and the opportunity to know exactly who I’m collaborating with on a software team. It’s incredible how much that personal connection positively impacts my business. Huge gratitude to the entire Arketa team for their dedication and partnership! Cons \-Not having Apple Pay, -No font selections on branded app -More style selection options on buttons in branded app (I love how you can round the buttons-- but I don't like how the same function rounds the preview boxes of promo cards and video thumbnails) -Linked Instagram -- it would be cool to be able to link instructors' instagram profiles to their bio info Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Arketa I think the biggest reasons are because of the connections I made with the people within Arketa. Being able to speak directly to my Arketa team and honestly not feel as though I was being "sold" on something... I made the decision to choose Arketa because it felt right in my gut - and I'm so happy I did! Being "sold" on a software was what I experienced with Glofox and I knew I wanted to believe in whomever I would be doing business within software for my next software selection. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) I didn't like the lack of customization, the outdated feel of the app/software, how I could NEVER contact someone in support, there was NO onboarding in the slightest, the timing on the backend was all in military time Review Source AB Amber B. Owner, Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "A wonderful system seemingly made for almost everything I need from a software. " May 12, 2023 5.0 Overall experience has been wonderful. Much more affordable and with more features that are useable than my previous software. Pros Product is super easy to use and with more features coming out will be even better. Price was on point for the amazing features that already come with it. Additionally, I am not paying extra for a lot of random stuff that I don't know how to use. Amazing customer support and help with setup and integration questions. Cons There are some very minor things that I think could be added/changed, but I have been told some of these features were coming so I don't necessarily want to list them. Reason for choosing Arketa A Yoga Studio Owner told me about it and I checked into it and it just looked great. Everyone was so friendly and helpful. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was so difficult for everyone to use, including myself and I used it for years. It was almost impossible to get ahold of anyone to ask any questions. Review Source NN Natalie N. Studio Owner and Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "So glad we chose Arketa!" September 30, 2022 5.0 I've had a great experience with Arketa so far. I'm excited for our studio to grow alongside them! Pros I've found Arketa easy to use, and the customer service is unmatched. My rep gets back to me quickly to answer or help with any questions I have. I know that Arketa has pivoted after the pandemic to accommodate in-person classes, and I've been super impressed that some of our requests for changes to the system have been made quickly. The functionality is exactly what we need for a small studio, and the price point can't be matched. Cons There's a bit of a learning curve for certain things on the backend, and I know that would be the same for any software. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Karmasoft](https://www.capterra.com/p/121490/Karmasoft/) Reason for choosing Arketa Functionality and options offered, the customer service, and the pricing structure. Review Source DB Diana B. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Arketa Problem Solved" March 4, 2023 5.0 Onboarding and migrating customer service team were very helpful with training and getting prepared for launch. Pros I was looking for a system that offered online, studio and on demand purchases all under one platform and I found the solution - Arketa provided all of these! Cons On occasions the software can have some glitches but the tech team are always improving and developing the software feedback is always welcome by the team. Switched from [Uscreen](https://www.capterra.com/p/147245/Uscreen/) Arketa gives you great value for money for unlimited on demand video storage! Review Source SO Sylvia O. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Arketa has changed my life!" June 30, 2022 5.0 One of the loveliest surprises has been the very sincere personal touch of everyone involved in support, whether tech or teaching. The friendliest chat box ever! And amazing scheduling of webinars to complement the platform use and to grow our ideas and businesses. Pros The interface is very intuitive and perfectly aligned with the specifics of the fitness industry. I find everything I need, no matter what I think up in terms of programming, scheduling, pricing... It also allows for creativity and manages the nitty-gritty, so I can get on with teaching and learning. Cons I'm new to the software, so for now, it has more than enough features for me to adventure into. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Arketa I liked that it was a smaller company and more personal. The first one-on-one intro session then sold me, and I basically stopped looking. Easy decision. I also like the pricing structure: I had no idea how much revenue I would generate, so I like the idea of a relatively small base cost plus commission. It feels less risky. Review Source LF Leona F. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great affordable system!" May 12, 2023 5.0 So far it’s been great. Pros User friendly platform. Customer service is always on point. Cons Nothing yet. There’s some glitches every now and then but you’ll have that with any platform. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Arketa Pricing and features were more in line with my goals and budget Review Source AC Alli C. Owner and CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Helping me keep my business afloat!" December 5, 2024 5.0 I have been using Arketa for over three years now, they have supported me as I transitioned from an independent instructor to a full studio owner with a team of 16. They are quick to respond, friendly, always updating their software, and on the pulse with the trends and needs of fitness entrepreneurs. I am so grateful to be part of their community! Pros Fast service, so many tools for my studio, intuitive for business owners and instructors, clean appearance Cons Because Arketa was a newer product when I signed on, there were some hiccups in the beginning, but they have quickly adapted to catch up with studio needs! Review Source CM Carrie M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy for my Clients and Me to Use -- And its pretty! " August 15, 2024 5.0 Arketa has been a game-changer for my Pilates Business. Everything I need—booking, marketing and lead management, mobile app—is all in one place, making my day-to-day operations so much smoother. The mobile app is the best I have seen. The software is customizable to perfectly match the website I had before coming on board, so it was an easy transition. Once I switched to Arketa for marketing and lead management I was able to do more to drive my revenue. My clients love how user-friendly it is, which has made it easy for them to sign-up. Pros Everything is in one place, my booking, marketing, custom mobile app and lead management. The software embeds match the website that I had prior to coming on board. Mobile App is super customizable and all in my brand. It is easy for my clients to use. Cons There isn't much I don't like. Sometimes I don't find out about new features as fast as I would like. Review Source KC Kim C. Yoga Studio Owner Consumer Services Used the software for: 6-12 months ### "Arketa has transformed my studio and my life" July 27, 2024 5.0 It has made a remarkable change in my life. It's freed up a lot of time and it's easier now for me to stay on top of accounts receivable. Arketa has enabled me to be a more efficient manager. Pros Using Arketa has made my life so much easier. I'm saving so much time on administrative tasks, client management and managing my team. The software is well thought out and feels simple. It was learnable and the customer support was very helpful and available. Cons It would be helpful have more continuing education about the software in the dashboard. Review Source ED Emily D. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Definitely worth it" January 26, 2023 4.0 Overall very good. Team is responsive and helpful, software is much better than mindbody I was using before, and my community says the flow is great and easy to understand. Pros I love how it is customizable and can embed easily into my site. I love how fluidly in person, virtual, and on demand experiences can live side by side. Arketa has excellent customer service. Cons Waitlist feature is problematic. There is no fast and clear way of pulling up all the sessions used in a package. There could be more fluidity with payment: mainly the ability to apply payment to something already booked. It would be nice to display your availability for private appts separately from the ones that you reserve for ongoing clients. Reason for choosing Arketa Pricing, seamless integration, recommended from someone Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted all in one (virtual, videos, and IRL) Review Source JK Joclyn K. Owner of Willow Soul Yoga Health, Wellness and Fitness Used the software for: Less than 6 months ### "Willow Soul Yoga- Review" August 8, 2022 5.0 So far my experience with Arketa has been awesome. This is contributed mainly to the support from \[SENSITIVE CONTENT\]! Thank you to \[SENSITIVE CONTENT\] for all of her help, guidance, and quick turn around in answering questions. I also love how Arketa creates a website and an app. This made the process so easy and doable for me. Pros What I enjoyed most was the support and guidance I received in the process of building the app and the website. They understood my vision on the first try. They are there to provide support whenever needed and respond quickly. It is so important to have this support in order to run a business efficiently. Cons The major challenge I had is with the schedule for my studio. I spent a ton of time correcting because there is not a simple delete option for one class. This is definitely something that should be improved. Reason for choosing Arketa I have heard several nightmares about Mind Body, I was referred to Arketa from a friend. Review Source GP Garland P. Owner / Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Designed by Instructors for Instructors" August 8, 2022 5.0 Overall, it's been a good experience. There seems to be a community of people in the same boat rather than the aloof "other clients." So you feel like there's more than just customer service. The account management team is great and willing to hop on a quick call with you when needed and genuinely want to know how things are going. Pros The software is incredibly easy to learn. The UX is straight forward. There are informational meetings to be onboarded and documents to walk you through everything at your own pace. I started with Arketa as an individual teaching virtually and transitioned into their studio version of the platform. The transition was seamless and the UX didn't change. I do like that it's so new the team at Arketa is always asking what else studios need in order to function. You work with other people who know your business from the inside out and understand the requests. Cons Being a new software, there are a few things that are in the works and aren't always easily accessible. Sometimes there are a few "tricks" to get around problems while we wait for the actual solution to be built. Alternatives considered [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Review Source SB Scott B. Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Arketa is the way to go!" March 3, 2023 5.0 We couldn't be happier that we decided to go with Arketa. Their onboarding and customer service have been exceptional. Our customers love how easy it is for them to book classes and access our on demand library. Pros Unlike other platforms, Arketa offers extensive onboarding for studios to learn the software. Because of this our studio was able to have a seamless transition from Mindbody to Arketa. Not to mention the software is easy to use, especially from the client side. The website embeds make our studio website look professional and clients are able to navigate to our schedule or on demand library with ease. They also offer a custom app as an add-on that I highly recommend. Cons Adjusting to a new software always has it's challenges and there are growing pains. Sometimes the things you might expect aren't available yet, but they are constantly adding new features and updating the software to make the experience better for the studio and their clients. Review Source Bj A. Developer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Better than any other fitness management product. Period." May 23, 2023 5.0 From onboarding and uploading client info, videos, etc. the whole process has been flawless. The way Arketa integrates with websites makes it easy to implement. It looks good and it works. Pros Onboarding and implementing Arketa is as easy as it can possibly be. The interfaces are all very straightforward. Their support people are prompt, friendly, and knowledgeable. Cons There isn't anything about Arketa to dislike. It's terrific. Review Source MM Maeve M. Movement Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Focus on the Fun" June 30, 2022 5.0 They are incredibly hands on and anytime I've had trouble, they reply in a very timely fashion. So glad I used them. Pros This software helps me focus on what I like to do, TEACH! It helps me streamline the the process of live-streaming classes and keeps all my student base in one place. Cons I wish there were auto messages to congratulate students at 10, 100, 250, 500 classes, etc. Review Source JP Joyce P. Office Manager and Tech Support Health, Wellness and Fitness Used the software for: Less than 6 months ### "Sutra is amazing." July 1, 2021 5.0 Expect to realize many benefits the longer we use it and take advantage of the options they have for setting things up for our students to access our classes and events. Pros The customer service can't be beat and they are in the process of upgrading to add new features constantly. It's been really intuitive to use for the most part and I have been able to reach customer support whenever I needed. They are all curteous and super helpful. Also, this system keeps students on your website rather than leaving to go to their platform. It's great. Cons Haven't found anything I don't like yet. Reason for choosing Arketa Less expensive for us...costs are shared with students who pay a minor processing fee at checkout so our monthly cost is reasonable. Review Source Similar Products Featured ## Related categories [Fitness](https://www.capterra.com/fitness-software/)[Pilates Studio](https://www.capterra.com/pilates-studio-software/)[Yoga Studio](https://www.capterra.com/yoga-studio-software/)