--- title: "Arketa Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Arketa the right Fitness solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/212718/Arketa/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Arketa 4.3 (111) [View alternatives](https://www.capterra.com/p/212718/Arketa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Arketa Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Ayla McCarthy C Client Relations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “What I like most about Arketa is the comprehensive tools it offers for scheduling, managing the client database, and interacting with clients.“ August 27, 2026 LF Lisa F OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “They need more customer service agents to answer questions in a more responsive timeframe - and there are some hiccups in the system, like when customers want to change their membership level.“ September 2, 2026 Ayla McCarthy C Client Relations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I appreciate that Arketa is incredibly customizable, and that we can make small shifts between various pricing options and booking models that we utilize between our two studios.“ August 27, 2026 MG Miral G Client Experience ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The main thing we've noticed is when merging clients accounts if they have active membership on both accounts it doesn't let us merge into one.“ August 24, 2026 Ayla McCarthy C Client Relations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Arketa has made managing classes across studios incredibly easy, and I am excited to continue to learn more about all of the available features (from automations to the various transactional messaging and data analysis options available)!“ August 27, 2026 CB Cami B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “They have also made payouts nearly impossible, and have held my money for 2-3 weeks now, with no support given (despite multiple requests) for the payout to be made.“ May 4, 2026 MR Melanie R ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Having our own app to use (though it does have issues pretty frequently); Achievements and Challenges are cool; being able to leave notes on clients profiles; the referral codes; etc.“ August 24, 2026 HN Heather N ownerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Misrepresented with Sales - I still do not have a copy of my contract and need to review the videos to see where the misrep and/or misunderstanding came from.“ August 26, 2026 ## Showing most helpful reviews Showing 1-25 of 111 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tory V. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth the Investment for Our Growing Pilates Studio" August 28, 2026 5.0 Overall, my experience with Arketa has been amazing. It has given us better systems, stronger reporting, and more opportunities to automate and streamline our studio’s operations. I love the app, our members love the app, and the support we receive from the Arketa team makes such a difference. There are a few features I would love to see expanded, especially within payroll and widget customization, but I also feel confident that the team listens to feedback and will continue improving the platform. Arketa has absolutely been worth the investment for our business! Pros The support team is one of the biggest things that stands out to me. They are incredibly helpful, respond quickly, and will even send personalized videos to walk me through something—whether I cannot find a feature, am trying to set up something new, or accidentally made a mistake. I also love Arketa’s tracking capabilities. Although it is an investment, I can clearly see how much revenue we have generated through automations, no-show fees, and other features, which makes the value very apparent. The built-in substitute management and calendar scheduling are also amazing. We previously needed a separate platform for those tasks, so having everything in one place has made managing our studio much easier. Cons The payroll reporting could be more robust. I currently have to export the data and run it through another system to check for scheduling overlaps, potential conflicts, and changes between pay periods. I would love to see more built-in payroll analysis, including the ability to compare totals from one pay period to another and automatically flag possible overlaps. I would also appreciate more customization within the widgets and purchase pages. For example, I have not been able to adjust certain widget dimensions, which means users sometimes have to scroll. It would be great if these pages offered customization similar to a website editor, although this has not been a major issue overall. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Arketa We also considered Mindbody and Mariana Tek. Mindbody’s user interface did not feel modern or aligned with the elevated experience we wanted for our studio, so we did not pursue it further. Our decision between Mariana Tek and Arketa was much closer, but our experience with Abby, our Arketa sales representative, ultimately made a significant difference. She was incredibly helpful, followed up consistently, and answered every question honestly and thoroughly. I was very direct about features Mariana Tek claimed Arketa did not offer, and Abby took the time to show me exactly what Arketa could do. I also appreciated how respectfully Arketa handled comparisons with its competitors. Rather than speaking negatively about another company, the team stayed focused on demonstrating Arketa’s value. Abby also connected me with Nathan from Boost Pilates, an Arketa customer and fellow studio owner. Speaking with him gave me valuable firsthand insight and made me feel much more confident about the transition. The combination of Arketa’s capabilities, Abby’s exceptional support, and the opportunity to hear directly from another studio owner ultimately made Arketa the clear choice for us. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) We left Vagaro because it no longer supported the needs of our growing studio. We originally chose it because it was affordable and seemed like a practical option when we were first opening. However, as we grew and introduced more systems, we realized how limited its capabilities were. We could not easily charge no-show fees, promo codes were unreliable, and the overall booking experience was not what we wanted for our clients. We made it work for about a year, but it eventually became clear that it was not a sustainable long-term solution. Moving to a more expensive platform felt like a major and somewhat intimidating decision, but switching to Arketa has absolutely been worth the investment. Review Source BR Briana R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Vivo Hot Pilates & Yoga Review " August 27, 2026 5.0 Pros Arketa has made running my business a seamless process. There are endless tools that allow for processes to run efficiently and hands-off. The customer support team has been extremely helpful and quickly responsive to every question I have, and they are very patient and detailed! On top of that, they are constantly adding new features to improve the client experience even more. I especially love the in-house text messaging and phone calls with clients through Arketa, it keeps everything tracked in one place and is easily accessible for everyone on my team. Additionally, their marketing suite has great capabilities that allow you to run promos seamlessly, track income from broadcasts/automations, and create specialized workflows for the client groups you want to reach. Booking into classes is seamless and students are even able to pick their mat spot ahead of time which creates a smooth pre-class process! Overall, I am very satisfied with Arketa and grateful to have them as the backbone to my Pilates & yoga studio! Cons I haven't came across any major issues so far, I would just say that there is definitely a big learning curve when setting the software up. There are so many elements that are not explained to you during your onboarding sessions, so definitely take advantage of their customer support team and articles! The team has clarified any questions I have had and have helped me with getting everything set up properly. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing Arketa Arketa is committed to constantly improving their features and tailoring to your needs. Review Source Ina V. Founder and CEO Recreational Facilities and Services Used the software for: 2+ years ### "Frustrated is an understatement " August 5, 2026 2.0 I am a frustrated customer, and I can't take it anymore, so I'm writing this review to share my experience. First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. Pros Easy to navigate. The look and ease of the platform is what attracted me to the platform in the first place. Cons First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I was looking for a more sophisticated software with more ease of use and less clicks on customer end Review Source VR Verified Reviewer Founder Sports Used the software for: 1-2 years ### "Great product, but would love better price options for a small business" August 26, 2026 5.0 Other then that it's been seamless! I love the team, the user experience and marketing emails look good too. Pros The easy to use dashboard and very quick customer care chat whenever I need it. The team have always been so happy to help out with any of my requests and issues along the way. Which has not always been easy running a new business with so many moving parts. Cons The price for the app is unatainable for a small studio like mine with just 8x weekly classes. I wish they would have a small studio sliding scale price point for the app especially but across all their products really. Alternatives considered [Firefox](https://www.capterra.com/p/228987/Firefox/) Reason for choosing Arketa I think the others didn't have video and/or waitlist and/or multiple location options Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) It didn't have the features I needed i.e. online videos and waitlist (although they have now launched that) Review Source Ayla McCarthy C. Client Relations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Switching to Arketa was a great choice! " August 27, 2026 5.0 Overall, I have been very pleased with our switch to Arketa. We have been able to make our systems even more streamlined as a result of switching over to the software, and I am excited to keep learning and navigating the myriad of features available. I am incredibly grateful to the Arketa team too, who have been incredibly helpful and offered personalized and in-depth support at every step of the way! Pros What I like most about Arketa is the comprehensive tools it offers for scheduling, managing the client database, and interacting with clients. I appreciate that Arketa is incredibly customizable, and that we can make small shifts between various pricing options and booking models that we utilize between our two studios. The interface is also extremely user-friendly from both the studio and client ends, and the customer support is quick and reliable. Arketa has made managing classes across studios incredibly easy, and I am excited to continue to learn more about all of the available features (from automations to the various transactional messaging and data analysis options available)! Cons As far as cons, there are a few easily managed hiccups I've faced; however, I appreciate that Arketa offers a feature request tool and offers comprehensive and personalized support. Switched from [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) We needed a more comprehensive and customizable platform Review Source ES Erin S. Studio Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Arketa 2026" September 1, 2026 4.0 Overall, my experience with Arketa has been wonderful! It’s made managing the day to day operations of our studio much easier and provides a lot of useful functionality in one place. I find it significantly more intuitive than other platforms I’ve worked with, and I appreciate that the system continues to evolve and improve. The customer support has also been a major positive and makes it much easier to navigate any questions or issues that come up. I’ve been very happy with the platform and would definitely recommend it to other studios! Pros Arketa is much more intuitive and user friendly than other studio management software I’ve used. The interface is clean, visually pleasing, and makes it relatively easy to find what I need and navigate the different features. I also really appreciate how responsive and helpful the support team is! Cons There are certain settings and features that can be easy to overlook or aren’t always immediately intuitive to find, such as the email suppression list, activation toggles, and some of the more specific account or communication settings. Once you know where they are, they’re generally easy to use, but it can sometimes take a little digging. Switched from [Karmasoft](https://www.capterra.com/p/121490/Karmasoft/) This was the owner's decision but I believe we were having a good deal of issues with the old software and it was a bit outdated. Review Source BI Becky I. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "An absolute game-changer for our business—unbeatable support and continuous innovation" August 25, 2026 5.0 We have loved growing with Arketa! From day one, the platform has been incredibly easy to learn, navigate, and scale with. The built-in automations have streamlined our daily operations and saved us countless hours of administrative work, allowing us to focus entirely on our clients and community. Pros Not only is the value for the cost fantastic, but the team is also always looking for ways to improve their system and add meaningful updates. Cons With how fast they roll out all the great updates, we sometimes find ourselves missing the new features. There's so much power in the platform that we could probably be utilizing the system even more. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Arketa We originally wanted to stay loyal to a growing company and support them on their journey, and it has been so rewarding to watch them scale. We’ve continuously seen real, meaningful improvements rolled out over time. Review Source AJ Aubrey J. studio manager and instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Review from inBalance" September 1, 2026 4.0 Overall I've definitely enjoyed Arketa. I used mindbody for 6 years and I can say Arketa is a better experience and product overall. Pros I love that our members love it! Many of the features are easy to use. The members love the branded app. I do enjoy the quick responses when needing technical support. For the most part the dashboard is user friendly. Cons I don't love some of the updates. I don't like that there isn't a "today" option on the business app to get back to today's schedule. I don't love the auto save feature when writing broadcasts. This new feature has not made life easier. I don't love that we are not limited on how many emails we can send out each month. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) It wasn't user friendly, it wasn't easy to get technical/customer support Review Source BH Brandie H. Owner, Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Arketa Aims to Grow Your Business" August 26, 2026 5.0 Arketa is great. It has a lot to offer. Many different tools to maximize your business and help it grow. Pros \[sensitive content hidden\] with Arketa was quick to respond on chat and solve my question. Overall, Arketa is an in depth program that offers a variety of great tools to maximize your business. Cons I wish there was number I could call directly for support instead of using a chat. I am more of a traditionalist in wanting to speak to someone rather than going through chat. The people on chat are quick to respond and do solve any concerns I run in to. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) They could not solve some payment issues between clients and the gym memberships; we were having to do a lot of back-end work to correct things. Review Source AL Amy L. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly Recommend " August 26, 2026 5.0 Very positive. They've been really proactive and helpful wherever possible. Where they can't they usually provide a good reason. Pros Great customer service. Very responsive. They're responsive and try to make feature requests happen. Cons No complaints. Currently, they're updating often so you can get occasional surprises. Like all companies, you can't select what products you want to show but we haven't found anyone who can do that. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) better visibility for tracking of google ads, some customers simply couldn't access our schedule Review Source KR KeriAnn R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Grateful for the all-in-one" August 24, 2026 5.0 I’m very grateful for the support in the onboarding process and the continued support via messaging. Pros I like that it is a one stop shop. I can perform accounting, marketing, scheduling, booking; all in one place. It’s also fairly easy to navigate. Cons I would like more options to better stream line automations. I like the support articles, but support videos would also be helpful. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Arketa I chose Arketa because I’m able to use one product for multiple things Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "An Amazing Team That Has Really Gone Above and Beyond for Me" March 14, 2025 5.0 I’m actually amending a previous review because Arketa has made such an amazing impression on me. Their team consistently goes above and beyond, listens to feedback, and makes things right. I’m very glad to be proven wrong here—it’s refreshing to work with a company that truly cares about its clients’ success. I’m excited to keep building with them Pros The Arketa team has truly impressed me with their dedication and support. Coming from Mindbody, I was conditioned to expect a fight to get anything handled—and I definitely put their team through the wringer in the beginning. But they showed up, time and again, with patience, solutions, and genuine care. They’ve proven that they’re here to support you every step of the way. Cons Any early hiccups were met with real follow-through. It’s clear they’re committed to growing and improving, and they’ve earned my trust. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) arketa promised it would be better. it was a lie Review Source SB Susan B. Owner Sports Used the software for: Less than 6 months ### "Arketa is the BOMB.com" January 17, 2025 5.0 Perfect, and I mean that. I was dragging my feet trying knowing I needed a new website and scheduling platform but I was hesitant to start the process because no one company ever seems to have exactly what you want. I responded to an ad for Arketa on Instagram and set up a demo and was hooked immediately and THANK GOD for that, because it has been a god send. Pros Absolutely EVERYTHING!!! The web design platform is easy to use and incredibly robust in what it offers you. Setting up my account was easy as well, all the steps are easy to find and follow. The integration with ClassPass has been a game changer, as has all of the integrations with Google and Zoom. I can not say enough about how much I love Arketa and what it has done for my studio in just a short time. Cons I have yet to find something that I don't like about this system. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I viscerally hated Wellness Living so much that I never wanted to interact with it so the business really suffered. Review Source MM Marta M. Fitness Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfied client " December 10, 2024 4.0 I’ve started with Arketa back in 2020, after a year I left not because I wasn’t satisfied, but because I was offered an app with live streaming and chat included. In 2023 I realized that I shouldn’t have left Arketa, and I had little to no control in my business. So I’ve returned and my stress is gone. I’m building everything for almost a year now.🩷 Pros The possibility to control everything and how easy is to make changes at anytime. Cons I only miss the live streaming and having everything translated to Portuguese. Review Source CF Carl F. CEO and President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Dishonest from the first phone call" October 30, 2024 1.0 This is a dishonest company. They knew they planned on adding additional costs to the processing company's fees. When brought up they agreed to waive them, but this would only be for 1 year, then we'd have to deal with their excessive charges. Their fees they tack on weren't brought up until we started to transfer over to their system. At that point we told them we had no interest in dealing with them. It also turns out that their processing company, stripe, has a reputation for dropping customers who don't align with their political views (eg Rumble, Parlor and others). Pros There's nothing we saw in Arketa which was any better than any other CRM vendor. Cons When they contacted us we told them we weren't interested in talking with any company until we went over processing fees. It's the only concern we have with our current CRM company, WellnessLiving. They assured us our rates would be lower with their processing company. However, what they do, unlike every other CRM company is tack on additional percentages to what the processing company charges, so any savings are evaporated. Their monthly fees are higher, but the overall cost would have been lower. They wasted my time and the time of my team members. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) The only reason we considered switch was to save money on the monthly credit card processing fees. What arketa fails to let you know is that they add additional fees onto the credit card processor's fees. Review Source HW Heather W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "They were better when they were Sutra" April 17, 2024 3.0 I signed up with them in 2021. They were amazing. Easy to access, helped with on boarding and trouble shooting and their subscriber events were great. Over time I have referred several people. Since the change in name and I safe assume personnel I would not recommend them ' unless you are tech savvy and have your own website. Pros Collects payments Relatively easy to set up schedule Need to improve zoom sync make it easier to edit zoom links House videos Cons Poor customer service. They are friendly but friendly is not getting the job done. When they were Sutra they designed my website. That was a HUGE plus. However getting assistance with my website or building out a community (which they strongly promote when doing challenges) could take 5 weeks to 6 months to get resolved. Currently I have been waiting 4 months to get an answer to why my web pop up disappeared and getting it updated. Reason for choosing Arketa I needed a host for a library I was creating Switched from [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) I needed a website or site hat would host an On Demand Library. AT the time Book When only functioned as hosting landing pages Review Source AB Amber B. Owner, Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "A wonderful system seemingly made for almost everything I need from a software. " May 12, 2023 5.0 Overall experience has been wonderful. Much more affordable and with more features that are useable than my previous software. Pros Product is super easy to use and with more features coming out will be even better. Price was on point for the amazing features that already come with it. Additionally, I am not paying extra for a lot of random stuff that I don't know how to use. Amazing customer support and help with setup and integration questions. Cons There are some very minor things that I think could be added/changed, but I have been told some of these features were coming so I don't necessarily want to list them. Reason for choosing Arketa A Yoga Studio Owner told me about it and I checked into it and it just looked great. Everyone was so friendly and helpful. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was so difficult for everyone to use, including myself and I used it for years. It was almost impossible to get ahold of anyone to ask any questions. Review Source SH Seana H. Owner, EarthFIT NF Health, Wellness and Fitness Used the software for: 1-2 years ### "Still a lot to learn because there's so many great features! :) " August 23, 2024 4.0 Overall I am happy with it and just want more support with using the system as best as possible. Pros I like the appearance and cleanness of the site. I also like the chat option for questions. I am still learning communities but am hoping to utilize them more as I learn about them. Cons There seem to be a lot of glitches here and there. I wish that there were more weekly courses or videos to learn. I believe there was when I signed up but I learn by seeing and doing and not reading the articles so I feel like I'm always asking questions. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mostly how expensive it was. I was using Mindbody for many many years but it kept going up. I also liked the community page option. Review Source JR Jenny R. Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Everything We Need - Nothing We Don't" May 1, 2023 4.0 Pros I love that Arketa has everything we need. We can offer classes, workshops, one-on-ones, retreats, programs, retail items and more. And, the system isn't overly complicated to the point that it's hard to navigate. Cons Some of the functionality is a little counter intuitive (going to Group Classes to schedule a private) but I know a lot of this is shifting with future updates. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody was SO expensive and had so much more functionality than we needed. The online component was also very clunky and not well-integrated into the rest of the software which translated to a convoluted process for clients. Review Source JH Jillian H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Revised Arketa Review, with Happy Ending!" April 8, 2025 3.0 FULL DISCLOSURE: I previously left an extremely negative Review here about my frustrations with the Arketa tech interface. I'm very happy to report that \[sensitive content hidden\], from the Arketa tech team, subsequently reached out to me and she has helped to resolve most of my outstanding tech issues, which involved the Zoom interface, automated confirmation emails to my clients, as well as some difficulties with clients logging on to their accounts. I have yet to resolve my problems with client invoicing, but I think that will be our next hurdle. Thank you \[sensitive content hidden\], for going the extra mile for me and helping to guide me through to a happy resolution! Pros Very affordable Online Platform, for exercise instructors teaching both Private & Group Classes Online, and for building an On Demand Library. Stripe Payment Platform and Zoom interface. I LOVE that there is an option to choose the client paying the extra credit card fees when they book a class! Cons I was automatically migrated to the new Arketa website from Sutra Pro (the previous iteration of Arketa) which I signed up for in 2022. I loved Sutra Pro-it was easy to use and quite intuitive. This will probably NOT be an issue for new Arketa users, but for me the changeover to Arketa was mind boggling! They have added many automations, but I really didn't understand how they were supposed to work, and there a re SO many choices! The new Arketa Dashboard is MUCH more complicated than Sutra Pro, and it is NOT very intuitive, at least for me! With the migration from Sutra Pro in 2024 to Arketa and as a longtime Member (from Sutra Pro days) I felt the tech support I personally needed was simply not there for me Yes, there is an online help chat line, and there are recorded instructional videos, but I found I would sit for hours with many different windows open on my computer, trying to "fix" my ongoing issues, as I followed the instructional videos. Sometimes it worked, other times it didn't. As with any new launch, there were some big missteps, including a tech mess-up with my (previously flawless) Zoom interface. With Arketa, many new Automations have been added, and although I worked very hard at updating my account I was really struggling with the lack of communication & support, until quite recently. FYI, although every user might not need it, I would be happy to pay a bit more for some personalized tech support and help! I'm happy to report that \[sensitive content hidden\], from the Arketa tech team, stepped up and reached out to me to help resolve most of my outstanding issues. I have now received the tech support I needed to navigate the (still rather confusing) dashboard. Thank you \[sensitive content hidden\]! You are terrific! Review Source KH Kacy H. Owner Alternative Medicine Used the software for: Less than 6 months ### "Arketa platform for yoga business" January 14, 2025 4.0 I am a hands on learner and love to work with people so this was a challenge for me getting started as it was so brand new. I am happy to say my platform is up and running and that's in thanks to customer service helping me. Pros Ala Carte concept which works well for many different types of wellness businesses Cons Dependent upon the plan that you choose it can be hard to get some assistance initially. At a higher level tier plan you have access to live chat or video calls. My only recommendation here would be to offer a one time onboarding with a live staff member to help trouble shoot regardless of the plan you choose. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) I thought this would be better but it's not. Review Source ED Emily D. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Definitely worth it" January 26, 2023 4.0 Overall very good. Team is responsive and helpful, software is much better than mindbody I was using before, and my community says the flow is great and easy to understand. Pros I love how it is customizable and can embed easily into my site. I love how fluidly in person, virtual, and on demand experiences can live side by side. Arketa has excellent customer service. Cons Waitlist feature is problematic. There is no fast and clear way of pulling up all the sessions used in a package. There could be more fluidity with payment: mainly the ability to apply payment to something already booked. It would be nice to display your availability for private appts separately from the ones that you reserve for ongoing clients. Reason for choosing Arketa Pricing, seamless integration, recommended from someone Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted all in one (virtual, videos, and IRL) Review Source DD Donna D. Owner/ Fitness Instructor/CPT, CES Health, Wellness and Fitness Used the software for: 6-12 months ### "Arketa" May 19, 2022 5.0 I've had a very good experience with Arketa. I love the zoom implementation and that I can create automatic emails to personalize a message for a specific class when people sign up. Pros I love all the features available in Arketa. Very user friendly on my end and the students end. Cons I haven't come across anything I don't like. Review Source MC Maggie C. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "The cleanest dashboard for class management PLUS all in one platform" May 19, 2022 5.0 Before moving my business to arketa, I had to manage several different platforms. With the arketa platform I can manage all of my systems in one place, make changes quickly and easily, and I am so proud of the polished look presented in way that still feels like my business and brand. Pros I love being able to manage On-Demand content, livestream classes, and special programs in one place. Cons Arketa listens to customer feedback and is always growing and evolving to fit our needs. No complaints :) Reason for choosing Arketa To be able to host classes, share on demand content, and create separate pricing structures for each was previously a HUGE headache! I spent so much time on other platforms on day to day busy work that has been made so much easier on arketa. Also, I was previously paying for video storage (arketa now offers me unlimited video storage without extra fees). Huge wins all around! Review Source JA Janine A. Virtual Yoga Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Arketa is great!" May 19, 2022 5.0 Overall I am very happy with Arketa for my online yoga studio. It allows me to take payments, schedule classes, workshops, and eventually my annual retreat. Everything is automated and I don't have to worry about sending out emails before each class or having to deal with credit cards, etc. I have been with Arketa for about a month and it has been great. Pros The depth of uses: classes, workshops, events, virtual classes, in person classes, it covers it all. It is relatively easy to use once you figure it out (and the onboarding sessions helped tremendously), and the support staff is great. If I can't find the answers I am looking for in their online articles, someone will get back to me typically within 24 hours. Cons Nothing is difficult to use per se, but some of the settings aren't as straightforward as they could be. Having multiple places to personalize emails is confusing. I can see the benefit of having multiple ways to address the same issue, but then you don't know which email is going out. Reason for choosing Arketa I was worried about their business model and didn't want to have to switch my people again. I felt like Arketa was a more stable product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.