--- title: "PiPcall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PiPcall Software - reviews, pricing plans, popular comparisons to other Softphone products and more." source_url: "https://www.capterra.com/p/212738/PiPcall/" page_type: "product" language: "en" --- # PiPcall Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PiPcall ## What is PiPcall? All-In-One Business Mobile Solutions PiPcall's app satisfies all your company's needs in a unique combination. - Deployment on personal and business-owned mobile devices – at no cost to the user – with an eSIM add-on, Dual SIM or replacement SIM - Enhanced calling features such as call recording, IVR functions and group pickup - High quality resilient calls over dedicated voice channels with text and data ## What is PiPcall used for? [Softphone](https://www.capterra.com/softphone-software/)[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PiPcall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pipcall.com&name=PiPcall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PiPcall 4.4 (12) VS. [### Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price £15 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.8 (884) Value For Money 4.3 (12) Value For Money 4.5 (795) Customer Service 4.5 (12) Customer Service 4.6 (815) ## PiPcall alternatives [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (670)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163604/GoTo-Connect/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [3CX](https://www.capterra.com/p/158704/3CX/) [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158704/3CX/) ## FAQs about PiPcall Overview ### Which roles and teams benefit most from PiPcall? PiPcall is most used by sales leaders, business owners, and operations managers who need reliable calling to reach prospects, handle customer inquiries, and coordinate daily activity. Customer service teams use it to manage conversations efficiently, while consultants, technical specialists, and community leaders rely on it for responsive outreach and relationship management. Answer based on 12 reviews Overview ### What company size and industries is PiPcall built for? PiPcall is best for teams working in the office, at home, and out-and-about, with 100% of reviewers from small businesses. It serves a mixed industry base led equally by Health, Wellness and Fitness, Real Estate, and Information Technology and Services, each representing 17% of reviewers. Answer based on 12 reviews Features and Usability ### What are the key features of PiPcall? PiPcall includes call center management features such as auto-dialer, call routing, call queues, call recording, and call monitoring. It also offers communication tools like IVR, voicemail transcription, SMS messaging, live chat, video conferencing, and unified communications, plus reporting, access controls, CRM integration, and third-party integrations. Integrations ### Which third-party tools and platforms does PiPcall integrate with? PiPcall integrates with 10 third-party tools and platforms, including Pipedrive, HubSpot CRM, HubSpot Content Hub, SalesforceIQ, SugarCRM, Zoho BackToWork, Zendesk Suite, Bullhorn ATS & CRM, Microsoft Dynamics AX, and Microsoft Dynamics GP. These connections span CRM, support, and ATS workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does PiPcall offer? PiPcall provides in person training, live online sessions, webinars, documentation, and videos. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, documentation gives written reference material, and videos provide visual instructions for reviewing features and setup steps. Getting Started and Support ### What customer support options does PiPcall offer? PiPcall provides email/help desk, FAQ/forum, knowledge base, and phone support. Support is organized around self-service and direct contact options, giving users multiple ways to get help when setup, account, or calling issues arise. ## Features AI summary Based on 328 Softphone reviews Capterra data shows that buyers of softphone software rank the following features as their top priorities: - **VoIP Connection** (**68%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Call Transfer** (**46%**) PiPcall supports all three features that reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Transfer**. Together, these capabilities help businesses manage inbound and outbound calls more efficiently, direct conversations to the right person faster, and move callers between team members without disruption, allowing teams to deliver more consistent customer communication. VoIP Connection 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 5.0 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Screening 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View caller ID details such as name and number and determine how to respond by prioritizing or blocking it PiPcall 59 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (12) 4.3 Based on 12 reviews ## Pricing Value for money 4.3 (12) Free Trial Mobile+ £15.00 Per User,Per Month Value for money 4.3 (12) 4.3 Based on 12 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[ Zoho BackToWork](https://www.capterra.com/p/210759/Zoho-BackToWork/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (12) 4.5 Based on 12 reviews ## User reviews Overall rating 4.4 Based on 12 reviews Filter by rating 5(8) 4(2) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent JP John P. New Business Sales Consultant Printing ### "Brilliant Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2023 Before we implemented PiPcall we had no way of measuring the outbound activity of our sales team. Sales strategy in this area was dictated by gut feel as opposed to data. Deploying PiPcall has enabled us to create a culture of healthy competition in the team resulting in higher outbound activity levels. The data we now measure has enabled us to deploy measurable KPI's for our team and underpins the data driven and scientific way we now execute in this part of the business. Pros There is a complete functional fit between our requirements and the PiPcall system. The transparency it gives us around our outbound sales activity not only helps create a culture of healthy competition within the team, but is also used to underpin our sales strategy and execution. The product is very user friendly and intuitive and was very low effort to integrate with our existing business processes. Cons The only way I think the product could be improved is by enabling customisation on the dashboard reporting screen and the ability to completely automate the report tool, enabling you to set up reports automatically that would be sent to you at variable cadences set by the administrator. You can still pull the reports out of the tool that you need, but it is a manual process. Reasons for choosing PiPcall Mediahawk had a slightly nicer user interface. However we felt it was a sledgehammer to crack a nut for us. Whilst there was a functional fit, there were plenty of features that were simply not relevant for us, this coupled with a much higher price point drove our decision. Our personal existing relationship with Mel, meant that we also view PiPcall as a much lower risk partner in this area. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BM Ben M. Owner Health, Wellness and Fitness ### "Honest Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 29, 2023 I started to write an in depth review of my experience with pip call but It started to be far too long. If you want the most basic of basic services and you never need to contact their customer support, you might get on well with this service but for the same price or just a little more, there are a dozen better companies. PipCall have no interest in helping you set anything up on any level and their customer services talk to you like youre stupid if you have even the most technical of questions. This isnt the first VoiP service I have used but it is by far the most basic and frustrating. If you want a number that people can call and nothing else, then go for it. Otherwise, go elsewhere. Pros It was cheap but thats fine as I didnt want much. Cons Poor service, basic app, everything outside of the absolute bare minimum felt like a chore. Nothing updated on your account, had to email customer services to confirm everything as I couldnt see it with my own eyes. Everything I wanted was basically confirmed with "trust me bro" Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nick T. Website Consultant Information Technology and Services ### "Great team, great support, great service. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2023 At one stage I had lost access to my control panel with my old supplier and I was really worried I may even lose my numbers. PipCall reassured me and I no longer have that black hole feeling that my voip numbers are at risk. Pros I ported in all my old numbers and PiPcall handled that for me going to multiple sources to get them. I went from a very flakey supplier to a guaranteed personal and attentive service who respond to emails and calls in a timely manner. Cons No cons. Really impressed and recommend many of my clients to use the service too. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reasons for choosing PiPcall Aircall look very good but with all silicone valley darlings I expect the price to rise at varying stages of business development and I do not want to be in that trap. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DV dr V. principle Health, Wellness and Fitness ### "Great customer service and agents are great at resolving issues" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2023 Great company - commuicate well and answer our queries swiftly Pros The software company help to resolve any issues we have immediately which is great for a small business. Our staff find the software easy to use. Cons Inability to use other formats for voice recording Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TC Tom C. Logistics / Operations Manager Events Services ### "Casablanca" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2023 Pros The softphone app is easy to use for our business needs Cons The install can be a little tricky sometimes Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PO Peter O. Customer Service Manager Construction ### "The perfect communication solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2023 Its a great platform that is does what we need when we need it. The technical support is second to none and with a very fast response - every time. Pros it so easy to use. no service issues so totally reliable. Cons having used the system for a year, there is nothing yet. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AR Ali R. Commercial Director Information Technology and Services ### "Great growing company with a unique take on small business phone management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2022 Fantastic company with great staff who are flexible to your needs which is important for me when choosing a product so key to our business. Pros The call routing over GSM is a great touch which gives superior quality over even the best VOIP connections. The fact the team were happy to setup to my specifications and took the time at short notice to hop onto multiple calls with me. Nothing is too mcuch trouble. Cons There are a few features I would like to have exposed on the app but everything I raised was in the pipeline or immediately addressed. I had a small issue importing contacts but the guys were on it and sorted this for me Switched from [CircleLoop](https://www.capterra.com/p/175424/Circle-Loop/) Because the call quality and the solutions to remedy this were not effective. Circleloop is an excellent product but with the team expanding and more complex workflows we needed to re-evaluate. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) [Yay](https://www.capterra.com/p/217244/Yay/) Reasons for choosing PiPcall Call quality, support and personalisation services offered to ensure we had exactly what was required. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GL Gary L. Managing Director Real Estate ### "Enjoying the product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 19, 2022 Pros It allows people to see a landline for the business even though mostly the office is not manned. Cons I would like to have it routable to others in the business Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MC Matthew C. Minister of Religion Religious Institutions ### "A second number on my phone" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 April 1, 2022 It proved an unreliable way of maintaining contact, and eventually I upgraded my phone. Although the user experience was somewhat improved when I used a newer phone and the latest iteration of Android, the software was still not very user-friendly, and the cost of the service was greater than having a second SIM card. Pros I like that I could have a second number on my phone without using a separate phone or investing in a dual-sim phone. Cons The software was glitchy and functioned poorly, especially on a phone with a previous version of Android. When I received calls from contacts, it often wiped the contact from my list. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AH Antony H. Technical Sales and Applications Engineer Maritime ### "Personal phone in work phone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2022 It does exactly what I need without the need to buy another phone or pay for an expensive mobile phone contract with features I don’t need Pros Good call quality and allowed me to easily keep my personal number running alongside my work phone number without carrying round two phones Cons SMS features are basic and only very limited ways to import existing numbers, but it’s improving all the time Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/212738/PiPcall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.