# PiPcall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PiPcall the right Softphone solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212738/PiPcall/reviews --- PiPcall 4.4 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PiPcall Ease of use 4.3 Customer Service 4.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP John P. New Business Sales Consultant Printing Used the software for: Less than 6 months ### "Brilliant Experience " July 7, 2023 5.0 Before we implemented PiPcall we had no way of measuring the outbound activity of our sales team. Sales strategy in this area was dictated by gut feel as opposed to data. Deploying PiPcall has enabled us to create a culture of healthy competition in the team resulting in higher outbound activity levels. The data we now measure has enabled us to deploy measurable KPI's for our team and underpins the data driven and scientific way we now execute in this part of the business. Pros There is a complete functional fit between our requirements and the PiPcall system. The transparency it gives us around our outbound sales activity not only helps create a culture of healthy competition within the team, but is also used to underpin our sales strategy and execution. The product is very user friendly and intuitive and was very low effort to integrate with our existing business processes. Cons The only way I think the product could be improved is by enabling customisation on the dashboard reporting screen and the ability to completely automate the report tool, enabling you to set up reports automatically that would be sent to you at variable cadences set by the administrator. You can still pull the reports out of the tool that you need, but it is a manual process. Reason for choosing PiPcall Mediahawk had a slightly nicer user interface. However we felt it was a sledgehammer to crack a nut for us. Whilst there was a functional fit, there were plenty of features that were simply not relevant for us, this coupled with a much higher price point drove our decision. Our personal existing relationship with Mel, meant that we also view PiPcall as a much lower risk partner in this area. Review Source AR Ali R. Commercial Director Information Technology and Services Used the software for: Less than 6 months ### "Great growing company with a unique take on small business phone management" August 22, 2022 5.0 Fantastic company with great staff who are flexible to your needs which is important for me when choosing a product so key to our business. Pros The call routing over GSM is a great touch which gives superior quality over even the best VOIP connections. The fact the team were happy to setup to my specifications and took the time at short notice to hop onto multiple calls with me. Nothing is too mcuch trouble. Cons There are a few features I would like to have exposed on the app but everything I raised was in the pipeline or immediately addressed. I had a small issue importing contacts but the guys were on it and sorted this for me Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Yay](https://www.capterra.com/p/217244/Yay/) Reason for choosing PiPcall Call quality, support and personalisation services offered to ensure we had exactly what was required. Switched from [CircleLoop](https://www.capterra.com/p/175424/Circle-Loop/) Because the call quality and the solutions to remedy this were not effective. Circleloop is an excellent product but with the team expanding and more complex workflows we needed to re-evaluate. Review Source MC Matthew C. Minister of Religion Religious Institutions Used the software for: 6-12 months ### "A second number on my phone" April 1, 2022 3.0 It proved an unreliable way of maintaining contact, and eventually I upgraded my phone. Although the user experience was somewhat improved when I used a newer phone and the latest iteration of Android, the software was still not very user-friendly, and the cost of the service was greater than having a second SIM card. Pros I like that I could have a second number on my phone without using a separate phone or investing in a dual-sim phone. Cons The software was glitchy and functioned poorly, especially on a phone with a previous version of Android. When I received calls from contacts, it often wiped the contact from my list. Review Source NT Nick T. Website Consultant Information Technology and Services Used the software for: 6-12 months ### "Great team, great support, great service. " March 17, 2023 5.0 At one stage I had lost access to my control panel with my old supplier and I was really worried I may even lose my numbers. PipCall reassured me and I no longer have that black hole feeling that my voip numbers are at risk. Pros I ported in all my old numbers and PiPcall handled that for me going to multiple sources to get them. I went from a very flakey supplier to a guaranteed personal and attentive service who respond to emails and calls in a timely manner. Cons No cons. Really impressed and recommend many of my clients to use the service too. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing PiPcall Aircall look very good but with all silicone valley darlings I expect the price to rise at varying stages of business development and I do not want to be in that trap. Review Source BH Bronte H. Head of Resources Non-Profit Organization Management Used the software for: 2+ years ### "Good service and supportive team" February 24, 2022 4.0 Very good service, easy to use, and good customer support. Pros Desktop app easy to use, good quality of calls, admin panel easy to manage, and good customer support. Cons Mobile app is basic. Difficult to manage/maintain voicemail admin (recording/changing messages). Review Source dV dr V. principle Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service and agents are great at resolving issues" February 6, 2023 5.0 Great company - commuicate well and answer our queries swiftly Pros The software company help to resolve any issues we have immediately which is great for a small business. Our staff find the software easy to use. Cons Inability to use other formats for voice recording Review Source PO Peter O. Customer Service Manager Construction Used the software for: 2+ years ### "The perfect communication solution" January 9, 2023 5.0 Its a great platform that is does what we need when we need it. The technical support is second to none and with a very fast response - every time. Pros it so easy to use. no service issues so totally reliable. Cons having used the system for a year, there is nothing yet. Review Source AH Antony H. Technical Sales and Applications Engineer Maritime Used the software for: 2+ years ### "Personal phone in work phone" March 30, 2022 5.0 It does exactly what I need without the need to buy another phone or pay for an expensive mobile phone contract with features I don’t need Pros Good call quality and allowed me to easily keep my personal number running alongside my work phone number without carrying round two phones Cons SMS features are basic and only very limited ways to import existing numbers, but it’s improving all the time Review Source TC Tom C. Logistics / Operations Manager Events Services Used the software for: 2+ years ### "Casablanca" January 17, 2023 5.0 Pros The softphone app is easy to use for our business needs Cons The install can be a little tricky sometimes Review Source BM Ben M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Honest Review" March 29, 2023 2.0 I started to write an in depth review of my experience with pip call but It started to be far too long. If you want the most basic of basic services and you never need to contact their customer support, you might get on well with this service but for the same price or just a little more, there are a dozen better companies. PipCall have no interest in helping you set anything up on any level and their customer services talk to you like youre stupid if you have even the most technical of questions. This isnt the first VoiP service I have used but it is by far the most basic and frustrating. If you want a number that people can call and nothing else, then go for it. Otherwise, go elsewhere. Pros It was cheap but thats fine as I didnt want much. Cons Poor service, basic app, everything outside of the absolute bare minimum felt like a chore. Nothing updated on your account, had to email customer services to confirm everything as I couldnt see it with my own eyes. Everything I wanted was basically confirmed with "trust me bro" Review Source PL Perry L. Director / Founder Real Estate Used the software for: Less than 6 months ### "Pip Call Phone" March 23, 2022 4.0 overall the experience to this point has been above average but still needs work Pros i like that it uses 4G and not reliant on wifi to work efficiently, its simple to use Cons i'm not keen on the call back when you dial a number out and the call drop outs Reason for choosing PiPcall it wasnt reliant on Wifi and our friends said they had moved over to it. Review Source GL Gary L. Managing Director Real Estate Used the software for: 1-2 years ### "Enjoying the product" April 19, 2022 5.0 Pros It allows people to see a landline for the business even though mostly the office is not manned. Cons I would like to have it routable to others in the business Review Source Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Softphone](https://www.capterra.com/softphone-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.