# IndicaOnline Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IndicaOnline Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more.

Source: https://www.capterra.com/p/212783/IndicaOnline

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# 

 IndicaOnline Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

IndicaOnline

## What is IndicaOnline?

IndicaOnline is a cloud-based cannabis point-of-sale solution that helps marijuana businesses and dispensaries process transactions and manage daily operations. Key features include patient and physician verification, inventory tracking, customer management, an offline mode, automated state reporting, smart order assignment for delivery, and additional features like Open API for third-party website integrations, SWIPE - POBS to accept cashless payments, RFID scanners for inventory management

## What is IndicaOnline used for?

[Retail POS System](https://www.capterra.com/retail-pos-system-software/)

Overall rating

Based on 31 user reviews

Reviews sentiment

Positive

71%

Neutral

13%

Negative

16%

Starting price

$249

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for IndicaOnline?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://indicaonline.com/dispensaries/&name=IndicaOnline)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IndicaOnline

3.9 (31)

VS.

[3.8 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting Price

$249

Per Feature

Starting Price

$349

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (31)

Ease Of Use

3.8 (711)

Value For Money

3.9 (28)

Value For Money

3.6 (664)

Customer Service

3.6 (29)

Customer Service

3.6 (686)

## IndicaOnline alternatives

[4.8 (186)](https://www.capterra.com/p/76636/RetailEdge/reviews/)

Starting price

$495.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (276)](https://www.capterra.com/p/172058/Meevo-2/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (163)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/)

Starting price

$2500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/212783/IndicaOnline/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Barcode/Ticket Scanning

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Scan barcodes to ensure accurate pricing and label tracking

Discount Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track products that are for sale at a reduced price or part of coupon promotions

Payment Processing

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Point of Sale (POS)

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Accept and process customer payments for products or services using hardware and software

Sales Reports

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Reports specific to sales analysis for trends and strategies

Activity Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

IndicaOnline 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

The ability to identify a barcode on or within an image or packaging

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances

Accept and process credit card transactions

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Create and send email blasts/campaigns

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Manage and support multiple locations

Manage and track customer orders for goods, investments, or any other purchases

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Tool used to determine accurate pricing and product eligibility for borrowers

Present a catalog of inventory that customers can view

Create, send, and track purchase orders and their statuses

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

Reports specific to sales analysis for trends and strategies

Manage the buying, selling, and holding of stocks

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Get Advice

We can help you find the software with the features you need.

Features

3.9 (31)

3.9

Based on 31 reviews

## Pricing

Value for money

3.9 (28)

Free Trial

Basic

$249.00

Per Feature,

Value for money

3.9 (28)

3.9

Based on 28 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.6 (29)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.6 (29)

3.6

Based on 29 reviews

## User reviews

Overall rating

3.9

Based on 31 reviews

Filter by rating

5(14)

4(8)

3(4)

2(3)

1(2)

Mentioned topic

Sorted by most recent

CH

Chad H.

Owner

Retail

### "Happy dispensary owner"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 7, 2024

Very good I’m satisfied with my service

Pros

Customer service has been amazing over the ye always very informative and helpful

Cons

The reports and extra costs y’all have created last couple yrs

Reasons for choosing IndicaOnline

Ease of use customer service being grandfathered in at my price 6yrs ago

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Jeffrey P.

Compliance Officer and Admin.

Retail

### " User friendly with a great support team!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 10, 2024

10 out 10 recommendation, I have recommended and used this platform at 4 different locations and the experience is great every time.

Pros

Tech support that is knowledgeable and available 7 days a week.

Cons

I don't have any cons in comparison to other POS systems I have dealt with.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HL

Hannat L.

Manager

Retail

### "Exceptional Service by IndicaOnline"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 17, 2023

It tracks inventory, drivers and reports transactions to the state. It helps us make business decisions by providing reports and analytics.

Pros

We used IndicaOnline for over 7 years and loved it. We expanded from a small delivery service to managing over 500 drivers, 150 vehicles and 2 storefront locations. Indicaonline handles all out needs. We love their driver tracking and route optimization. Also their ecommerce is fully integrated with our site and our customers love it. Their support is also always on point. We never had to wait on hold and all questions were answered momentarily.

Cons

Cant think of anything that is too major to mention.

Alternatives considered

[Cova Dispensary POS](https://www.capterra.com/p/163386/Cova-POS/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Jonathan H.

Owner

Alternative Medicine

### "Horrible customer service. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 28, 2023

So far the experience has been terrible don't recommend use of this software find a company that actually has customer service and go with that instead

Pros

There aren't any pros about this software. We've been signed up for 2 weeks and can't get a hold of anybody and customer service to help us resolve the issues that we're having.

Cons

Customer Services horrible. Nobody answers the phone and nobody's available to get you set up. They take your money and then nobody answers the phone nobody returns phone calls and nobody's available we haven't even completed our onboarding, and nobody calls you back to walk you through the setup I would not recommend this to anybody.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WC

wesley c.

owner

Retail

### "Lied to"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 9, 2022

Indica online is great software how ever thebon boarding agent took 3 days to answer a simple email question and the rep who sold me a lie said if i wasnt 100% happy that i would get a full refund and i gave them plenty of notice through emails etc... that there onboarding guy wasnt answering my email so i emailed rep and he finally responded I read all the reviews and at 1st i thought maybe buyers were over reacting but found out really fast that i should of listened I will not recommend this current staff to anyone in this industry .Now they are telling me i waited to long to cancel i cancelled 3 days after purchase because there onboarding guy cant remember his name but it wasnt a pleasant experience dealing with him and now i intend to get a lawyer and sue this company just on general principal for being deceitful.

Pros

soft ware was great and repn was great ,I truly wanted to switch from my existing pos but the customer service atleast for me was terrible .

Cons

customer service they have along way to go

Reasons for choosing IndicaOnline

I liked the ease of access and overall set up.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KK

Karen K.

Director

Retail

### "Not as promised, We are long-time users"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 30, 2019

Pros

Less expensive hardware: Uses iPads, TSP printers, change drawers. Not difficult to use (exactly the same as other companies, uses icons.)

Cons

We have been struggling with this software for over a year. It consistently drops items and although their advertising states they support Weedmaps and your website integration, that is a lie. They will kick out a WordPress API key to use as a plugin but that hasn't worked on our website for about a year (no kidding.) When you complain, they say they don't support (or even walk you through! the API key in the plug in. OK. I figured that out but it still doesn't work (ex: we haven't sold clones since spring but can't get rid of them on our online menu (our website is just a shell that leads customers to the Indica POS inventory.Still, it is wrong.) They don't answer questions about WooCommerce because they use their own commerce site, Potify, which DOESN'T INTEGRATE IN TO WORDPRESS and they say Potify doesn't integrate into our website at all. So who cares about Potify? This is just greedy. Our customers don't go to Potify, they go to our website. This company is way behind other companies. Recommendation: don't waste your time with Indica Online unless you want headaches and broken websites. Note: Indica Online drops items. I have sent over frequent screenshots of outright errors and they do nothing.

Switched from

[Cova Dispensary POS](https://www.capterra.com/p/163386/Cova-POS/)

Cova tech support was horrible.

Reasons for choosing IndicaOnline

Less expensive, promise of better customer service

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Shawn B.

Owner

Retail

### "Hope you don't have issues because they won't fix them"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

July 25, 2019

Pros

Adding items to the cart from a dispatching standpoint was easy.

Cons

They show a bunch of features on the demo but a lot of them don't work and they will not attempt to fix them. You will be unable to text your customers through the POS with out carriers blocking it. This is easily fixed but they won't do it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BM

Beverly M.

Operations manager

Retail

### "Beverly Mayo"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

June 21, 2019

I like your system very much. You really need better tech support

Pros

The functionality is wonderful. Getting help when you need it is almost impossible

Cons

Customer service sucks. It takes way to long to get somebody on the phone. Only once in a while have they been able to give me answers and they never call back

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

Kalli W.

Owner/Manager

Retail

### "Terra Wellness-Indica Online experience 4 mons. in"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

June 20, 2019

We have been less than satisfied with the overall experience with the Elo touch and the app. Even with updates, refreshing, various phone calls to technical support, we are still having issues with the app and hardware freezing up and having numerous glitches. About 70-80% of the time, it will not print out a receipt in a timely manner, or without us backing out of the app completely and returning to the order to reprint. At first, we thought this may be an internet issue, but I have checked the numerous other devices from computers, TVs and square pos app, and they all run efficiently. Not sure what to do, but honestly may consider looking into other options. We pay too much for this for it to be efficient 30 percent of the time.

Pros

The app is pretty easy to use, and thank goodness it has been because the demo did not thoroughly cover features and the reports took a bit to understand and find various bits of information for monthly compliance reporting. Not sure there is anything we enjoy most.

Cons

We've had to do a lot of maneuvering through the app to get a flow. We felt the demo did not prepare us for adding items, making purchases and understanding reports. Seems to be better suited for a recreation program, rather than medical.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Juan H.

Owner

Alternative Medicine

### "Easy to use "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2019

Pros

Mobility and simplicity it so simple to use

Cons

End of months reports are confusing and

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/212783/IndicaOnline/reviews/)

Popular comparisons

[Epos Now vs IndicaOnline](https://www.capterra.com/compare/152638-212783/Epos-Now-vs-IndicaOnline) 

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