--- title: "IndicaOnline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IndicaOnline Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/212783/IndicaOnline/" page_type: "product" language: "en" --- # IndicaOnline Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IndicaOnline ## What is IndicaOnline? IndicaOnline is a cloud-based cannabis point-of-sale solution that helps marijuana businesses and dispensaries process transactions and manage daily operations. Key features include patient and physician verification, inventory tracking, customer management, an offline mode, automated state reporting, smart order assignment for delivery, and additional features like Open API for third-party website integrations, SWIPE - POBS to accept cashless payments, RFID scanners for inventory management ## What is IndicaOnline used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 71% Neutral 13% Negative 16% Starting price $240 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IndicaOnline?[Manage this product listing](https://www.g2.com/products/indicaonline/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IndicaOnline 3.9 (31) VS. [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $240 Per Feature, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (31) Ease Of Use 3.8 (242) Value For Money 3.9 (28) Value For Money 3.6 (218) Customer Service 3.6 (29) Customer Service 3.6 (227) ## IndicaOnline alternatives [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.6 (390)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) [Epicor Propello](https://www.capterra.com/p/202395/Epicor-for-Retail4/) [4.0 (5)](https://www.capterra.com/p/202395/Epicor-for-Retail4/#reviews) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202395/Epicor-for-Retail4/) ## FAQs about IndicaOnline Overview ### Which roles and teams benefit most from IndicaOnline? IndicaOnline is most used by business owners, executives, and store management teams that need tight control over retail operations. Owners and CEOs use it to monitor sales, inventory, and compliance, while managers, operations leaders, and accounting staff rely on it to streamline POS workflows, reporting, reconciliations, and day-to-day oversight. Answer based on 31 reviews Overview ### What company size and specific industries is IndicaOnline built for? IndicaOnline is designed for cannabis dispensaries and delivery services of all sizes, from single-store retailers to multi-location operations in legal U.S. and Canadian markets. Features and Usability ### What are the key features of IndicaOnline? IndicaOnline offers inventory management, multi-location support, and real-time data as core features. It also includes point of sale, billing and invoicing, payment processing, cash management, and customer database tools, plus barcode recognition, purchase order management, customizable reports, and third-party integrations. Getting Started and Support ### What training and onboarding options does IndicaOnline offer? IndicaOnline provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation gives written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does IndicaOnline offer? IndicaOnline provides FAQ/Forum, a Knowledge Base, and 24/7 Live Rep support. Users often describe customer service as helpful when issues are resolved, but others report slow responses, hard-to-reach agents, and unresolved glitches that make support feel inconsistent. Answer based on 9 reviews ## Features AI summary Based on 1,708 Medical Practice Management reviews Capterra data shows that buyers of retail POS systems rank the following features as their top priorities: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**70%**) - **Credit Card Processing** (**70%**) IndicaOnline supports all three of the features reviewers value most: **Inventory Tracking**, **Point of Sale (POS)**, and **Credit Card Processing**. Together, these capabilities help businesses keep stock levels accurate, complete transactions quickly at checkout, and process card payments reliably, allowing teams to run day-to-day retail operations with better speed and control. Inventory Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Point of Sale (POS) 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Payment Processing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Barcode/Ticket Scanning 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Discount Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track products that are for sale at a reduced price or part of coupon promotions IndicaOnline 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Marketing: Create and send email blasts/campaigns - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Sales Reports: Reports specific to sales analysis for trends and strategies - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 3.9 (31) 3.9 Based on 31 reviews ## Pricing Value for money 3.9 (28) Free Trial Core $240.00 Per Feature,Per Month Storefront Pro $600.00 Per Feature,Per Month Delivery Pro $600.00 Per Feature,Per Month Ultimate $680.00 Per Feature,Per Month Value for money 3.9 (28) 3.9 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (29) 3.6 Based on 29 reviews ## User reviews Overall rating 3.9 Based on 31 reviews Filter by rating 5(14) 4(8) 3(4) 2(3) 1(2) Mentioned topic Sorted by most recent CH Chad H. Owner Retail ### "Happy dispensary owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 Very good I’m satisfied with my service Pros Customer service has been amazing over the ye always very informative and helpful Cons The reports and extra costs y’all have created last couple yrs Reasons for choosing IndicaOnline Ease of use customer service being grandfathered in at my price 6yrs ago Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jeffrey P. Compliance Officer and Admin. Retail ### " User friendly with a great support team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2024 10 out 10 recommendation, I have recommended and used this platform at 4 different locations and the experience is great every time. Pros Tech support that is knowledgeable and available 7 days a week. Cons I don't have any cons in comparison to other POS systems I have dealt with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Hannat L. Manager Retail ### "Exceptional Service by IndicaOnline" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2023 It tracks inventory, drivers and reports transactions to the state. It helps us make business decisions by providing reports and analytics. Pros We used IndicaOnline for over 7 years and loved it. We expanded from a small delivery service to managing over 500 drivers, 150 vehicles and 2 storefront locations. Indicaonline handles all out needs. We love their driver tracking and route optimization. Also their ecommerce is fully integrated with our site and our customers love it. Their support is also always on point. We never had to wait on hold and all questions were answered momentarily. Cons Cant think of anything that is too major to mention. Alternatives considered [Cova Dispensary POS](https://www.capterra.com/p/163386/Cova-POS/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jonathan H. Owner Alternative Medicine ### "Horrible customer service. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 28, 2023 So far the experience has been terrible don't recommend use of this software find a company that actually has customer service and go with that instead Pros There aren't any pros about this software. We've been signed up for 2 weeks and can't get a hold of anybody and customer service to help us resolve the issues that we're having. Cons Customer Services horrible. Nobody answers the phone and nobody's available to get you set up. They take your money and then nobody answers the phone nobody returns phone calls and nobody's available we haven't even completed our onboarding, and nobody calls you back to walk you through the setup I would not recommend this to anybody. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WC wesley C. owner Retail ### "Lied to" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 9, 2022 Indica online is great software how ever thebon boarding agent took 3 days to answer a simple email question and the rep who sold me a lie said if i wasnt 100% happy that i would get a full refund and i gave them plenty of notice through emails etc... that there onboarding guy wasnt answering my email so i emailed rep and he finally responded I read all the reviews and at 1st i thought maybe buyers were over reacting but found out really fast that i should of listened I will not recommend this current staff to anyone in this industry .Now they are telling me i waited to long to cancel i cancelled 3 days after purchase because there onboarding guy cant remember his name but it wasnt a pleasant experience dealing with him and now i intend to get a lawyer and sue this company just on general principal for being deceitful. Pros soft ware was great and repn was great ,I truly wanted to switch from my existing pos but the customer service atleast for me was terrible . Cons customer service they have along way to go Reasons for choosing IndicaOnline I liked the ease of access and overall set up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Karen K. Director Retail ### "Not as promised, We are long-time users" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2019 Pros Less expensive hardware: Uses iPads, TSP printers, change drawers. Not difficult to use (exactly the same as other companies, uses icons.) Cons We have been struggling with this software for over a year. It consistently drops items and although their advertising states they support Weedmaps and your website integration, that is a lie. They will kick out a WordPress API key to use as a plugin but that hasn't worked on our website for about a year (no kidding.) When you complain, they say they don't support (or even walk you through! the API key in the plug in. OK. I figured that out but it still doesn't work (ex: we haven't sold clones since spring but can't get rid of them on our online menu (our website is just a shell that leads customers to the Indica POS inventory.Still, it is wrong.) They don't answer questions about WooCommerce because they use their own commerce site, Potify, which DOESN'T INTEGRATE IN TO WORDPRESS and they say Potify doesn't integrate into our website at all. So who cares about Potify? This is just greedy. Our customers don't go to Potify, they go to our website. This company is way behind other companies. Recommendation: don't waste your time with Indica Online unless you want headaches and broken websites. Note: Indica Online drops items. I have sent over frequent screenshots of outright errors and they do nothing. Switched from [Cova Dispensary POS](https://www.capterra.com/p/163386/Cova-POS/) Cova tech support was horrible. Reasons for choosing IndicaOnline Less expensive, promise of better customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Shawn B. Owner Retail ### "Hope you don't have issues because they won't fix them" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 July 25, 2019 Pros Adding items to the cart from a dispatching standpoint was easy. Cons They show a bunch of features on the demo but a lot of them don't work and they will not attempt to fix them. You will be unable to text your customers through the POS with out carriers blocking it. This is easily fixed but they won't do it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Beverly M. Operations manager Retail ### "Beverly Mayo" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 June 21, 2019 I like your system very much. You really need better tech support Pros The functionality is wonderful. Getting help when you need it is almost impossible Cons Customer service sucks. It takes way to long to get somebody on the phone. Only once in a while have they been able to give me answers and they never call back Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kalli W. Owner/Manager Retail ### "Terra Wellness-Indica Online experience 4 mons. in" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 June 20, 2019 We have been less than satisfied with the overall experience with the Elo touch and the app. Even with updates, refreshing, various phone calls to technical support, we are still having issues with the app and hardware freezing up and having numerous glitches. About 70-80% of the time, it will not print out a receipt in a timely manner, or without us backing out of the app completely and returning to the order to reprint. At first, we thought this may be an internet issue, but I have checked the numerous other devices from computers, TVs and square pos app, and they all run efficiently. Not sure what to do, but honestly may consider looking into other options. We pay too much for this for it to be efficient 30 percent of the time. Pros The app is pretty easy to use, and thank goodness it has been because the demo did not thoroughly cover features and the reports took a bit to understand and find various bits of information for monthly compliance reporting. Not sure there is anything we enjoy most. Cons We've had to do a lot of maneuvering through the app to get a flow. We felt the demo did not prepare us for adding items, making purchases and understanding reports. Seems to be better suited for a recreation program, rather than medical. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Juan H. Owner Alternative Medicine ### "Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2019 Pros Mobility and simplicity it so simple to use Cons End of months reports are confusing and Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212783/IndicaOnline/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.