# SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/212795/SurveyMonkey-Audience/reviews --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 10,455 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Versatile information gathering solution Comprehensive feedback collection tool Restrictive and costly pricing model Starting price $30 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Form Builder / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyMonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.momentive.ai/&name=SurveyMonkey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyMonkey 4.6 (10,455) VS. [4.7 (967)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting Price $30 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10,442) Ease Of Use 4.6 (1,630) Value For Money 4.4 (6,481) Value For Money 4.2 (1,280) Customer Service 4.3 (5,789) Customer Service 4.4 (1,212) ## SurveyMonkey alternatives [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (965)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (451)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 254 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 254 reviews Administrative 32% Administrative 32% Marketing 11% Human Resources 10% Health & Medical 9% Others 38% Top industries Based on 254 reviews Education Management 37% Information Technology and Services 25% Hospital & Health Care 16% Construction 11% Other 11% ## Pros and Cons Versatile information gathering solution 93% positive reviews out of 948 Most users report information gathering is streamlined, allowing efficient data collection, analysis, and decision-making for research, events, and market studies. ANGELA H Accountant, 11 - 50 employees. "Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions." Restrictive and costly pricing model 39% negative reviews out of 1617 Some reviewers find pricing confusing and expensive, with free plans offering limited features and paid plans often not justifying their cost for occasional or small-scale use. Francois L president, 2 - 10 employees. "The monthly fee was not justified for light and occasional (a few times a year) usage." Comprehensive feedback collection tool 97% positive reviews out of 878 Most reviewers describe feedback as easy to gather from diverse groups, enabling actionable insights and improvements across various business areas. Poerwestri N Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Efficient polling and voting platform 95% positive reviews out of 255 Most reviewers indicate polls are quick to set up, simple to distribute, and effective for collecting group opinions and making decisions. Serena S Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.4 (1,042) 62.67% of 1042 reviewers that rated this feature as important or highly important SurveyMonkey helps you turn survey data into clear, actionable insights with automated charts, filters, and visual summaries. Some reviewers find the real-time analytics, export options, and customizable reports valuable for sharing results and making informed decisions. Survey Builder 4.6 (922) 65.18% of 922 reviewers that rated this feature as important or highly important SurveyMonkey offers a versatile builder that lets you quickly create customized surveys using templates and drag-and-drop tools. Users think it’s intuitive, supports many question types, and streamlines survey design for both beginners and advanced needs. Data Import/Export 4.3 (727) 58.05% of 727 reviewers that rated this feature as important or highly important You can seamlessly transfer survey data in and out using formats like Excel, CSV, and SPSS. Reviewers appreciate the integration with external tools, ease of exporting for further analysis, and flexibility to share or archive results efficiently. Surveys & Feedback 4.6 (595) 66.05% of 595 reviewers that rated this feature as important or highly important With this capability, you can easily collect, manage, and analyze feedback from various audiences. Reviewers appreciate the intuitive interface, the ability to gather actionable insights, and the flexibility to share surveys widely for timely, confidential responses. Survey/Poll Management 4.6 (592) 59.97% of 592 reviewers that rated this feature as important or highly important It gives you robust tools to organize, schedule, and monitor surveys or polls in real time. Reviewers indicate the management options are efficient, support anonymous responses, and make it easy to track engagement and analyze results across multiple projects. Customizable Templates 4.4 (481) 62.16% of 481 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements SurveyMonkey 115 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatically populating fields or sections within a form Compare key metrics for the business against prominent players in the industry Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources You can seamlessly transfer survey data in and out using formats like Excel, CSV, and SPSS. Reviewers appreciate the integration with external tools, ease of exporting for further analysis, and flexibility to share or archive results efficiently. Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Used by marketers and advertisers Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Allow the audience to interact or engage with the content Manage the process of attracting and converting business prospects into leads Facilitate training materials that help employees grow and progress in their positions Present live poll results to audience Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns SurveyMonkey helps you turn survey data into clear, actionable insights with automated charts, filters, and visual summaries. Some reviewers find the real-time analytics, export options, and customizable reports valuable for sharing results and making informed decisions. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options SurveyMonkey offers a versatile builder that lets you quickly create customized surveys using templates and drag-and-drop tools. Users think it’s intuitive, supports many question types, and streamlines survey design for both beginners and advanced needs. It gives you robust tools to organize, schedule, and monitor surveys or polls in real time. Reviewers indicate the management options are efficient, support anonymous responses, and make it easy to track engagement and analyze results across multiple projects. With this capability, you can easily collect, manage, and analyze feedback from various audiences. Reviewers appreciate the intuitive interface, the ability to gather actionable insights, and the flexibility to share surveys widely for timely, confidential responses. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Visual representations of words that give greater prominence to words that appear more frequently Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (10,428) 4.5 Based on 10,428 reviews ## Pricing Value for money 4.4 (6481) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - 100,000 responses per year\*\* - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Statistical significance - Multi-survey analysis - Flag poor-quality responses - Sentiment analysis - Crosstabs - Connect your workflow Value for money 4.4 (6,481) 4.4 Based on 6,481 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5789) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,789) 4.3 Based on 5,789 reviews ## User reviews Overall rating 4.6 Based on 10,455 reviews Filter by rating 5(6818) 4(3000) 3(497) 2(91) 1(49) Mentioned topic Sorted by most recent CF Cody F. Principal Software Engineer Information Technology and Services ### "Relieved SurveyMonkey actually gets the job done" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 This tool was instrumental for us to avoid employees shying away from filling our HR questionnaires for the company. The Employees are filling in the questionnaire right now on his/her cell phone and WhatsApp connector is like crazy cool. Pros The chat style surveys are good I guess. Im honestly shocked the automation triggers didn't completely crash when we hooked them up to Slack. It takes less time than the old boring forms. Cons The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and it lags so bad which drives me crazy when I am trying to finish a campaign. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ashley G. HR Manager Maritime ### "Professional looking surveys and Easy-to-Use Survey Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 19, 2026 Overall, SurveyMonkey is a reliable and flexible survey tool that combines simplicity with powerful customization options. I would highly recommend it to organizations of all sizes. Pros SurveyMonkey is an excellent tool for creating surveys quickly and efficiently. One of the things I like most is how intuitive and user-friendly the platform is. Even users with little experience can build professional-looking surveys in just a few minutes. The customization options are also a major strength. SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. Cons My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jenny H. Communications Director Non-Profit Organization Management ### "Great Tool for Surveys" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2026 Pros SurveyMonkey has been great for collecting feedback and organizing data. The platform is incredibly user-friendly, making it easy to create professional-looking surveys in just minutes. I especially appreciate the variety of question types, customization options, and detailed analytics that help turn responses into actionable insights. SurveyMonkey makes the entire process smooth and efficient. Cons The major downside is the cost and you cannot share passwords, each team member has to have their own account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Julianne Bastien J. office manager Consumer Services ### "Great Basic way to collect feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2026 Great experience and allows live updating to accommodate the needs of the survey. Would highly recommend. Pros Survey Monkey is an easy, user friendly way to collect data, get feedback on just about thing. We have used for craft fairs, and general feedback for our company Cons I don't really have anything bad to say about survey monkey. it is a basic way to collect feedback or get answers to general questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Aja Nurse J. Student Education Management ### "Great Tool for Collecting Program Feedback " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 15, 2026 My overall experience with SurveyMonkey was very positive. I used it in 2024 during my NPower Canada program while completing the Google IT Support Certificate through Coursera. The program ran from May to August, and after it ended, NPower used SurveyMonkey to collect feedback from graduates. The platform was simple to navigate, the questions were clearly structured, and it only took a few minutes to complete each survey. It made the feedback process smooth, organized, and convenient, especially since it worked well on both my phone and laptop. Pros I liked how easy and straightforward SurveyMonkey was to use. The surveys were well‑organized, simple to navigate, and quick to complete. I also appreciated that it worked smoothly on both my phone and laptop, which made it convenient during the NPower Canada program. The clear question formats and clean layout made the feedback process fast and stress‑free. Cons The only thing I liked least was that some surveys felt a bit long when there were many questions in one session. Also, a few features—like advanced question logic or deeper analytics—seem to require paid plans, so organizations using the free version have limited customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Arnaud J. Software developper Information Technology and Services ### "Reliable and polished survey tool with great analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 14, 2026 SurveyMonkey continues to be a reliable and well-polished survey platform. The improvements to the results dashboard and AI-powered survey suggestions have made it even more useful. It's great for employee feedback, customer satisfaction surveys, and event registrations. The mobile experience for respondents is smooth and professional. Pros SurveyMonkey makes building and distributing surveys incredibly simple. The wide variety of question types, pre-built templates, and logic branching features allow for highly customized surveys. Response collection is fast and the results dashboard gives clear, digestible insights for quick decision-making. Cons The free plan is quite limited in the number of questions and responses allowed. Advanced analytics, crosstab reports, and data exports are locked behind expensive paid tiers. Some survey design customization options are also restricted unless you upgrade. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jen C. Associate Director of Admissions Education Management ### "Survey Monkey Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 12, 2026 I love getting feedback on specific things and to track a variety of information. You can get data and analyze is easier. Pros I like that it is easy to use, great value and can be used many times to get great feedback on the information needed. Cons The free plan has certain limitations but a better plan can be purchased. There is limited design capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michelle R. Researcher Research ### "SurveyMonkey Surpasses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 May 10, 2026 SurveyMonkey has been my go-to survey developer for over 15-years. They were one of the first, and they have the art of surveying perfected. Pros SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. Fantastic for mixed-methods research and evaluation efforts. Cons The features that are the most beneficial and can really tailor and nuance your survey can be extra costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Veronica C. Digital Media Strategist Consumer Services ### "Use Survey Monkey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2026 Pros I like how the surveys can be customized to any experience, profession, or industry. It also allows you to be thorough with responses. Cons I don't like how hard it is to reach customer service, especially for certain topics. The AI bot wants to try and answer the question. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Richard L. Financial Risk Manager Real Estate ### "An Evaluation of SurveyMonkey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 My overall experience with SurveyMonkey is good and very reccomdendable for people who needs basic surveys. Pros SurveyMonkey is a very easy tool for creating and answering survey. It's user friendly and recommendable for beginners Cons It lacks of customization and could be expensive especially when needing premium features in creating a survey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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