# OMNITRACKS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OMNITRACKS Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more.

Source: https://www.capterra.com/p/212823/OMNITRACKS-Cloud-Ticketing-System

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# 

 OMNITRACKS Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 10, 2024

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

OMNITRACKS

## What is OMNITRACKS?

ITSM and Help Desk out-of-the-box Ticketing Solution for smaller companies, beginning with 1 agent user. that supports all basic ITSM features in a low-priced cloud-only system: Supports Incident, Problem, Change, Release, Service Requests, Asset Service & Configuration Management, Knowledge Base, Self-Service Portal. Productive usage within one day is possible. ITIL4 certification for 5 practices.

## What is OMNITRACKS used for?

[Issue Tracking](https://www.capterra.com/issue-tracking-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for OMNITRACKS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://omnitracker.com&name=OMNITRACKS)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OMNITRACKS

2.0 (1)

VS.

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting Price

Contact vendor

Starting Price

$7.91

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.0 (1)

Ease Of Use

4.1 (14,351)

Value For Money

2.0 (1)

Value For Money

4.3 (9,759)

Customer Service

3.0 (1)

Customer Service

4.2 (9,515)

## OMNITRACKS alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (855)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/)

Starting price

$4.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Ticket Management

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Assignment Management

Assign issues and tasks based on availability or required skills

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Project Management

Plan and coordinate all the resources, costs and time needed to execute assignments

OMNITRACKS 6 features

System alerts about the need to escalate an issue or request

Assign issues and tasks based on availability or required skills

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Plan and coordinate all the resources, costs and time needed to execute assignments

Track, manage, or resolve user requests and IT incidents/issues

Features

2.0 (1)

2.0

Based on 1 reviews

## Pricing

Value for money

2.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

2.0 (1)

2.0

Based on 1 reviews

## Support, customer service and training options

Customer Service

3.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (1)

3.0

Based on 1 reviews

## User reviews

Overall rating

2.0

Based on 1 reviews

Filter by rating

5(0)

4(0)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

PB

PEGGY B.

PROJECT MANAGER

Transportation/Trucking/Railroad

### "OMNITRACKS"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

October 28, 2024

LACKING FOR WHAT WE NEEDED. WE WANTED ALL VIDEOS GENERATED IMMEDIATELY, N OT ON REQUEST

Pros

WHEN A VIDEO WAS CAPTURED IT WAS CLEARAND EASY TO VIEW.

Cons

DRIVERS HAD TO HIT A BUTTON TO RECORD AFTER THE INCIDENT. MANY TIMES THEY WERE FLUSTERED AND FORGOT.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

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