--- title: "OMNITRACKS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OMNITRACKS Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more." source_url: "https://www.capterra.com/p/212823/OMNITRACKS-Cloud-Ticketing-System/" page_type: "product" language: "en" --- # OMNITRACKS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OMNITRACKS ## What is OMNITRACKS? ITSM and Help Desk out-of-the-box Ticketing Solution for smaller companies, beginning with 1 agent user. that supports all basic ITSM features in a low-priced cloud-only system: Supports Incident, Problem, Change, Release, Service Requests, Asset Service & Configuration Management, Knowledge Base, Self-Service Portal. Productive usage within one day is possible. ITIL4 certification for 5 practices. ## What is OMNITRACKS used for? [Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OMNITRACKS?[Manage this product listing](https://www.g2.com/products/omnitracks/claim_requests/new?auto=true) ## OMNITRACKS Overview Updated September 2026 AI summary OMNITRACKS is a cloud-based solution designed for businesses seeking to manage and track issues efficiently. Covering core issue tracking functions such as alerts, assignment management, dashboards, knowledge base, and ticket management, it also offers optional project management capabilities. Its web-based deployment supports teams looking to centralize and monitor issue resolution in a collaborative environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OMNITRACKS 2.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (1) Ease Of Use 4.6 (14,532) Value For Money 2.0 (1) Value For Money 4.6 (9,923) Customer Service 3.0 (1) Customer Service 4.7 (9,679) ## OMNITRACKS alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features AI summary Based on 2,478 Issue Tracking reviews Capterra data shows that buyers of Issue Tracking software rank the following features as their top priorities: - **Ticket Management** (**58%** of reviewers rated this feature as critical) - **Support Ticket Management** (**57%**) - **Task Progress Tracking** (**53%**) OMNITRACKS includes **Ticket Management**. However, it does not offer **Support Ticket Management** or **Task Progress Tracking**. Its **Ticket Management** capability gives teams a clear way to log, organize, assign, and resolve issues, helping businesses maintain visibility into incoming work and handle requests more efficiently. Ticket Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Project Management Plan and coordinate all the resources, costs and time needed to execute assignments OMNITRACKS 6 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Assignment Management: Assign issues and tasks based on availability or required skills - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Features 2.0 (1) 2.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) Value for money 2.0 (1) 2.0 Based on 1 reviews ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 2.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent PB PEGGY B. PROJECT MANAGER Transportation/Trucking/Railroad ### "OMNITRACKS" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 28, 2024 LACKING FOR WHAT WE NEEDED. WE WANTED ALL VIDEOS GENERATED IMMEDIATELY, N OT ON REQUEST Pros WHEN A VIDEO WAS CAPTURED IT WAS CLEARAND EASY TO VIEW. Cons DRIVERS HAD TO HIT A BUTTON TO RECORD AFTER THE INCIDENT. MANY TIMES THEY WERE FLUSTERED AND FORGOT. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.