# Best Avaya Experience Platform Alternatives 2026 | Capterra > Looking for alternatives to Avaya Experience Platform? Find out how Avaya Experience Platform stacks up against its competitors with real user reviews, pricing information, and what features they offer. Source: https://www.capterra.com/p/212871/Aura-Call-Center-Elite/alternatives --- # Alternatives to Avaya Experience Platform [4.7 (11)](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/reviews/) Write a Review! [View Profile](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Tabset anchor ## Top Avaya Experience Platform Alternatives Avaya Experience Platform * * * Starting from: Not provided by vendor Pricing Model: Per Feature * * * Overall Rating: [4.7 (11)](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/reviews/) Ease of Use 4.5 Customer Service 4.6 Features 4.5 Value for Money 4.2 * * * Starting from: $115/Per Month Pricing Model: Per User * * * Overall Rating: [4.4 (4083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 * * * Starting from: $19/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (3460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of Use 4.5 Customer Service 4.5 Features 4.3 Value for Money 4.4 * * * Starting from: $20/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of Use 4.4 Customer Service 4.3 Features 4.5 Value for Money 4.5 Tabset anchor All Avaya Experience Platform Alternatives At a Glance Top Alternatives for Avaya Experience Platform - [Zendesk Suite](#product_ffc45fc8-9499-40c2-b1ba-a6d200b7a22f) - [Freshdesk](#product_7ab9772e-1e92-48c9-bfbb-a6d200b42fbe) - [Zoho Desk](#product_81110b70-0546-4846-9874-a6d200b7a22f) - [Bitrix24](#product_d4f9fc76-9ea5-40e1-99c4-a6d200b2e0b3) - [Salesforce Service Cloud](#product_008cf187-8246-4661-af4c-a6d200b654f5) Tabset anchor by Bitrix [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is the fastest-growing free CRM, trusted by 15M+ companies worldwide. One platform for all your business needs. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Compare Tabset anchor by Salesforce [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Boost mobile worker productivity, optimize scheduling and dispatch, and drive field efficiency with Salesforce Field Service. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Compare Tabset anchor by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Compare Tabset anchor ## [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) by Nextiva [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. [Learn more about Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Compare Tabset anchor ## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) by Genesys [4.3 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Compare Tabset anchor ## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) by NiCE [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Compare Tabset anchor ## [Five9](https://www.capterra.com/p/132405/Five9/) by Five9 [4.2 (484)](https://www.capterra.com/p/132405/Five9/reviews/) Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) Compare Tabset anchor ## [Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) by Efficy [3.9 (91)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/) Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. [Learn more about Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) Compare Tabset anchor ## [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) by Talkdesk [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Compare Tabset anchor ## [UJET](https://www.capterra.com/p/164070/UJET/) by UJET [4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. [Learn more about UJET](https://www.capterra.com/p/164070/UJET/) Compare Tabset anchor ## [Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/) by Ring.io [4.1 (19)](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/reviews/) Ringio adds telephony features to your CRM for increased productivity, less manual data entry, and enhanced coaching and analytics. [Learn more about Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/) Compare Tabset anchor ## [InfoFlo](https://www.capterra.com/p/96628/InfoFlo/) by InfoFlo Solutions [4.5 (100)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package [Learn more about InfoFlo](https://www.capterra.com/p/96628/InfoFlo/) Compare Software Found In - [Call Center Software](https://www.capterra.com/call-center-software/) - [Contact Center Software](https://www.capterra.com/contact-center-software/) - [Call Center Workforce Management Software](https://www.capterra.com/call-center-workforce-management-software/) - [Call Recording Software](https://www.capterra.com/call-recording-software/) - [Call Tracking Software](https://www.capterra.com/call-tracking-software/) - [Conversational AI Platform Software](https://www.capterra.com/conversational-ai-platform-software/) - [Speech Analytics Software](https://www.capterra.com/speech-analytics-software/) - [Customer Communications Management Software](https://www.capterra.com/customer-communications-management-software/) - [Customer Experience Software](https://www.capterra.com/customer-experience-software/)