# Avaya Experience Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Avaya Experience Platform the right Call Center solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212871/Aura-Call-Center-Elite/reviews --- Avaya Experience Platform 4.7 (11) [View alternatives](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Avaya Experience Platform Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Chelsea M. Business banker Banking Used the software for: 1-2 years ### "Every computer needs this " July 13, 2022 5.0 Pros Very quick and user friendly on desktop and laptops Cons Not alot to say bad about this service at qll Review Source BM Barry M. Financial Solutions Financial Services Used the software for: 2+ years ### "Avaya Accomplished Call Software " September 24, 2022 4.0 A terrific call management system that helps bring insight into your call center environment. Pros Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents Cons The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Avaya Experience Platform There was more confidence using an established and reliable brand like Avaya. Switched from [Maestro\*ERP](https://www.capterra.com/p/83238/Maestro-Solutions/) Avaya offers more details and flexibility to organize your call center and call tracking. Review Source YB YAEL B. customer service Banking Used the software for: 1-2 years ### "Avaya - my personl expirence " December 30, 2020 3.0 It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up. Pros Single use insight on versatile and the PC where same customer is utilized on both the gadgets. Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly Portable customer helps in portability where inside office we are accessible any place we go. Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized.. Cons Need Easy visit highlight on the Avaya Client introduced on the Laptop Wish to have Desktop offering accessible to the customer like we have in Skype Need document sharing element on the Avaya customer Switched from [Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) I changed my job Review Source AS Ashley S. Business Operations Real Estate Used the software for: 2+ years ### "Love this Phone System" July 10, 2024 5.0 Pros I love that it is easy to update and use. My team is able to onboard new members with minimal training Cons Some items can be alittle old school but, in this case it makes the platform easier to use Review Source MJS Mark Jill S. Customer Service Telecommunications Used the software for: 2+ years ### "AVAYA keeps your business Going." January 14, 2023 5.0 Pros The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc. Cons Actually, there's nothing to not like about the AVAYA. As a long running company like AVAYA, they always strive to be the best and cater what their clients' needs are. Review Source GM Giacomo M. Communications Manager Facilities Services Used the software for: 1-2 years ### "Avaya Experience Platform Has Reliable Features" April 17, 2024 5.0 Pros I like the effective features of Avaya Experience Platform. Avaya Experience Platform is a reliable contact center. Cons I do not see any issues when using Avaya Experience Platform. Review Source MG Mario G. IT Director Fine Art Used the software for: 1-2 years ### "Meetsa our requirements" January 30, 2024 5.0 Pros The setup and operation were painless. Analytics are not something we rely on, but they are nice to have access to. Cons The support is easily available, but sometimes more complex questions require a lot of details before the support agent can fully understand. Then they have to research and find a solution, but they always do. Reason for choosing Avaya Experience Platform Responsiveness of the sales associate was fast and they addressed all my little questions and concerns. Review Source RV Ronalen V. CSR Telecommunications Used the software for: 1-2 years ### "Best for call center working management " November 3, 2023 5.0 It's really excellent. It's effective and efficient to use. Pros I like this software because it's the best choice for call center company it's really great. You can actually track your call, record calls for quality purposes. Since working we really use it in daily basis. Cons So far I really like this software. But I think it's a bit expensive but it's really worth the price especially for call center companies. Review Source JW Jamie W. Csr Consumer Services Used the software for: 2+ years ### "Awesome" April 6, 2023 5.0 Pros It's easy to log in and it's simple to understand to use. Simple transfer as well Cons I don't have anything negative to say about avaya. Review Source MM Michael M. Sales Account Manager Information Technology and Services Used the software for: 1-2 years ### "Call Recording Masterpiece" February 14, 2023 5.0 Pros Call recording, real time monitoring and reporting are top-shelf. We track complete customer experience to the greatest detail. Cons Nothing I can see that stood out as a negative. Review Source DS Dario S. Project Manager Banking Used the software for: 2+ years ### "Avaya ,una garanzia" March 22, 2023 5.0 Il top nel mercato per quel che concerne il Call Center Pros Scalabilità,flessibilità.Affidabilità. Alte prestazioni Cons L'inconveniente di questo brand è sicuramente il prezzo . Alternatives considered [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) Reason for choosing Avaya Experience Platform Qualità del prodotto Review Source Similar Products Featured ## Related categories [Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.