---
title: "Blackpoint MDR Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Blackpoint MDR Software - reviews, pricing plans, popular comparisons to other Network Security products and more."
source_url: "https://www.capterra.com/p/212884/Blackpoint-MDR/"
page_type: "product"
language: "en"
---

# 

 Blackpoint MDR Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Blackpoint MDR

## What is Blackpoint MDR?

Blackpoint Cyber offers the only world-class, nation state-grade cybersecurity ecosystem serving the MSP community. Headquartered in Maryland, USA, the company was established by former US Department of Defense and Intelligence cybersecurity experts. Blackpoint's True 24/7 Managed Detection and Response (MDR) service not only detects breaches earlier than any other solution on the market, but also provides an actual response rather than just an alert to keep your and your clients’ networks safe!

## What is Blackpoint MDR used for?

[Endpoint Detection and Response](https://www.capterra.com/endpoint-detection-and-response-software/)[Cybersecurity](https://www.capterra.com/cybersecurity-software/)[Threat Intelligence](https://www.capterra.com/threat-intelligence-software/)

Top alternative

Featured

Overall rating

Based on 37 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Blackpoint MDR?[Manage this product listing](https://www.g2.com/products/blackpoint-cyber/claim_requests/new?auto=true)

## Blackpoint MDR Overview

Updated September 2026

AI summary

Blackpoint MDR offers cloud-based cybersecurity and managed service capabilities for small and midsize businesses seeking enhanced protection and oversight. Covering endpoint detection, network security, and threat intelligence, it includes backup and recovery, issue management, and remote monitoring. Notable options such as API access, real-time analytics, and alerts support proactive defense and detailed reporting across Windows and web-based environments.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Blackpoint MDR

4.8 (37)

VS.

[4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (37)

Ease Of Use

4.7 (374)

Value For Money

4.5 (37)

Value For Money

4.4 (357)

Customer Service

4.9 (37)

Customer Service

4.5 (358)

## Blackpoint MDR alternatives

[4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/)

Starting price

$1.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.3 (203)](https://www.capterra.com/p/163344/N-sight/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.4 (75)](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/212884/Blackpoint-MDR/alternatives/)

## FAQs about Blackpoint MDR

Overview

### Which roles and teams benefit most from Blackpoint MDR?

Blackpoint MDR is most used by IT leaders, security-focused operations teams, and business executives who need continuous threat monitoring and fast incident response. IT managers, network engineers, and cloud administrators use it to reduce alert noise and strengthen endpoint oversight, while CEOs, owners, and presidents rely on it for risk visibility and operational continuity.

Answer based on 37 reviews

Overview

### What company size and industries is Blackpoint MDR built for?

Blackpoint MDR is built primarily for small businesses, which account for 92% of reviewers, especially in Information Technology and Services at 54%. It also serves Computer & Network Security firms at 22% and a smaller midsize business segment at 8%, with some use in Information Services at 5%.

Answer based on 37 reviews

Features and Usability

### What are the key features of Blackpoint MDR?

Blackpoint MDR offers continuous monitoring, activity monitoring, and real-time alerts for threat detection and response. It includes anomaly/malware detection, behavioral analytics, vulnerability scanning, and threat intelligence, plus incident reporting, remediation management, and reporting/analytics. Core coverage also extends to endpoint protection, endpoint management, and network monitoring.

Integrations

### Which third-party tools and platforms does Blackpoint MDR integrate with?

Blackpoint MDR integrates with 8 third-party security tools, including Microsoft Defender for Endpoint, Microsoft Defender for Business, SentinelOne, WatchGuard Endpoint Security, Bitdefender Antivirus Plus, Malwarebytes for Business, Cisco Meraki, and OpenText Core Endpoint Protection.

Answer based on 6 reviews

Getting Started and Support

### What training and onboarding options does Blackpoint MDR offer?

Blackpoint MDR provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer reference material and self-paced learning for teams getting started with the product.

Getting Started and Support

### What customer support options does Blackpoint MDR offer?

Blackpoint MDR provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Reviewers describe the support team as knowledgeable, quick to respond, and helpful, though some note that bugs and integration issues are still being worked through with support.

Answer based on 4 reviews

Security

### How does Blackpoint MDR handle data security and access control?

Blackpoint MDR uses managed detection and response with 24x7 monitoring, threat analysis, anomaly detection, and active response to stop incidents before they spread. Reviewers highlight easy deployment across endpoints and a strong added security layer for networks and client data. Some note limited communication on closed incidents and no SSO access.

Answer based on 11 reviews

## Features

AI summary

Based on 1,987 Network Security reviews

Capterra reviewers highlight these as the features MSP buyers care about most when comparing solutions:

-   **Remote Access/Control** (**63%** of reviewers rated this feature as critical)
-   **Server Monitoring** (**56%**)
-   **Remote Monitoring & Management** (**60%**)

Blackpoint MDR supports **Remote Monitoring & Management**, which helps MSPs oversee endpoints and systems across client environments from a central solution. However, it does not include **Remote Access/Control** or **Server Monitoring**. Instead, it offers other important capabilities that reviewers also value, including **Backup and Recovery** (**73%**) and **Alerts/Notifications** (**48%**). These features help businesses protect data, stay aware of issues as they happen, and respond faster, giving teams more control over service continuity and incident response.

Alerts/Notifications

4.5 (14)

85.71% of 14 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Endpoint Management

4.1 (15)

53.33% of 15 reviewers that rated this feature as important or highly important

Track status, assign actions, and control access to systems for devices within the organization

Anomaly/Malware Detection

4.8 (14)

64.29% of 14 reviewers that rated this feature as important or highly important

Automatically identify and flag unusual behaviors and malicious software

Behavioral Analytics

4.6 (14)

57.14% of 14 reviewers that rated this feature as important or highly important

Track and analyse user behavior within a system or network

Event Analysis

4.7 (13)

61.54% of 13 reviewers that rated this feature as important or highly important

Investigate security threats and validate malicious activity

Continuous Monitoring

4.7 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Blackpoint MDR 29 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Monitoring: Track and report on everything that happens within the system or network
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Anomaly/Malware Detection: Automatically identify and flag unusual behaviors and malicious software
- API: Application programming interface that allows for integration with other systems/databases
- Behavioral Analytics: Track and analyse user behavior within a system or network
- Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions
- Data Visualization: Graphical representation of data
- Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization
- Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs
- Event Analysis: Investigate security threats and validate malicious activity
- Event Logs: A chronological record of actions or occurrences within a network, software, or process
- Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site
- Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events")
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Network Monitoring: Tracks and makes accessible data on the health of servers and other network components.
- Network Provisioning: Set up and configure network resources to make them accessible for authorized users, devices and servers
- Real-time Alerts: Receive notification of issues as soon as they occur
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Reporting: Active reporting of data and metrics
- Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions
- Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Threat Intelligence: Information to prevent, understand and identify cyber threats
- Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
- Vulnerability Scanning: Discover patch statuses and vulnerabilities

---

Features

4.5 (37)

4.5

Based on 37 reviews

## Pricing

Value for money

4.5 (37)

Value for money

4.5 (37)

4.5

Based on 37 reviews

## Integrations

[

Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/)[

OpenText Core Endpoint Protection​](https://www.capterra.com/p/166552/Webroot-SecureAnywhere-Endpoint-Protection/)[

Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[

SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)[

WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/)[

Bitdefender Antivirus Plus](https://www.capterra.com/p/266585/Bitdefender-Antivirus-Plus/)[

Microsoft Defender for Business](https://www.capterra.com/p/253101/Microsoft-Defender-for-Business/)[

Microsoft Defender for Endpoint](https://www.capterra.com/p/219686/Microsoft-Defender-for-Endpoint/)

## Support, customer service and training options

Customer Service

4.9 (37)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (37)

4.9

Based on 37 reviews

## User reviews

Overall rating

4.8

Based on 37 reviews

Filter by rating

5(30)

4(6)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Nils B.

CEO

Information Technology and Services

### "Strong MDR platform with excellent SOC and reliability"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 1, 2026

Very positive. It’s a reliable, mature platform that delivers on both technology and service. One of the stronger MDR solutions we’ve worked with.

Pros

Excellent platform with strong visibility, fast response times, and a well-executed SOC offering. Easy to deploy and integrates cleanly into existing environments.

Cons

Pricing is higher than some alternatives, and reporting/customization could be slightly more flexible depending on use case.

Switched from

[Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)

better platform, full time soc, more capabilities

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JD

Joshua D.

Support Engineer

Information Technology and Services

### "Solid MDR That Actually Catches Real Threats"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 7, 2026

Overall, we’ve had a very positive experience with Blackpoint MDR. It does what it’s supposed to do without being overly complicated or noisy. It’s been reliable, effective, and easy to live with day-to-day.

Pros

Blackpoint has been very easy to deploy and manage compared to other security tools we’ve used. Pricing is reasonable for what you get, and the support team has been great to work with. They are quick to respond and are clearly knowledgeable and willing to help. We’ve been using it for about a year now, and it has already stopped multiple real security incidents.

Cons

Alerting could use more customization, especially if you want more control over what triggers notifications and how they’re delivered. It would also be nice to see integrations with more third-party products, even though it already covers all the major ones we rely on.

Alternatives considered

[Microsoft Defender XDR](https://www.capterra.com/p/219687/Microsoft-365-Defender/)

[ESET PROTECT MDR](https://www.capterra.com/p/253735/ESET-Protect/)

[Arctic Wolf Managed Detection and Response](https://www.capterra.com/p/212855/Artic-Wolf-MDR/)

Reasons for choosing Blackpoint MDR

It seemed to achieve everything we needed at a better price point. Other products were overkill and expensive, or did not seem to be as simple to manager.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Andrew J.

NOC lead

Information Technology and Services

### "Reliable MDR"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

May 4, 2025

We have had a good experience overall. I think they aren’t keeping up with competitors lately.

Pros

We can trust them in threat hunting for critical incidents..

Cons

Not enough communication. Incident ms from EDR triggers are closed even when the EDR acted on something. No reasoning why the incident was closed. They offer no sso into the platform also. They are our last vendor to not implement this which seems odd for a security vendor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LB

Lauren B.

Office Manager

Computer & Network Security

### "Easy to Use and Great Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 25, 2024

Overall good, the billing issue is being actively investigated and corrected, so even though that was a hurdle they have made every effort to help.

Pros

Ease of setup, and even when we have had issues support has been very on top of any questions or concerns we have.

Cons

Their billing is in the middle of a transition, so we have run into a few billing issues that have needed to be resolved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LN

Lisa N.

President CEO

Computer & Network Security

### "This is a MDR solution with a company that has the support to be there with you!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2021

It has been an excellent experience and the team is very knowledgeable and responsive!

Pros

Vendor Support is Excellent! Resources are available to assist in deployment and marketing. We

Cons

Logging into the portal to get the monthly reports - need reminder that the reports are ready!

Alternatives considered

[Huntress](https://www.capterra.com/p/229839/Huntress/)

Reasons for choosing Blackpoint MDR

I like their threat hunting and remediation solution.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RV

Robert V.

COO

Information Technology and Services

### "Excellent Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 27, 2021

Pros

This solution is easy to use and the customer service has been exceptional.

Cons

They have some work to do for PCI and other certifications as a provider.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KD

Kevin D.

Director of IT Services

Information Technology and Services

### "Highly recommended security suite for any company who understands the importance of cybersecurity."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

Eliminated the need for an in house managed SIEM and is a key addition to our new MSP security stack we are now rolling out to new and existing clients.

Pros

Ease of implementation, very knowledgeable support staff, extremely effective product. In one case we received an alert for a critical event in a client network just hours after installation.

Cons

Would like to see integrations with operating systems outside of Windows.

Reasons for choosing Blackpoint MDR

Security features, presentation, focus on MSP partnerships, cost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PE

Pam E.

Operations Director

Computer Networking

### "The Team is unbelievable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

The Team at Blackpoint is like none other, really responsive, professional and really know what is happening. Their knowledge is like none other and hey are always willing to talk with us about the Cybersecurity landscape so we can pass it down to our clients.

Pros

Its simple to set up, its not intrusive, ease of ordering for our clients.

Cons

Its such a hands off product I do not really have any issues with it, it would be nice to have a Mac version but I think that is coming along.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NB

Nate B.

VP

Information Technology and Services

### "MDR Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

Pros

Response time and quick remediation techniques

Cons

False positives even after notifying SOC of previous False positive

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Scott H.

ceo

Telecommunications

### "Product and entire team ROCKS!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

From our support to team with client projects, demos and executive team on large opportunities...first class org! Had a large retailer that was hit with ransomware earlier this year and how quickly they responded to help and get their SNAP agents deployed with helped us slowly reopen the clients 100+ stores made us look great during a serious crisis with a VIP client.

Pros

Next gen security software and SOC that gives me peace of mind for my clients networks we manage.

Cons

Doesn't support MAC OS and that's all I can think of.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/212884/Blackpoint-MDR/reviews/)

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Popular comparisons

[Cove Data Protection vs Blackpoint MDR](https://www.capterra.com/compare/163343-212884/Backup-and-Recovery-vs-Blackpoint-MDR)