# Blackpoint MDR Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Blackpoint MDR Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more.

Source: https://www.capterra.com/p/212884/Blackpoint-MDR/pricing

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# 

 Blackpoint MDR Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Blackpoint MDR

## What is Blackpoint MDR?

Blackpoint Cyber offers the only world-class, nation state-grade cybersecurity ecosystem serving the MSP community. Headquartered in Maryland, USA, the company was established by former US Department of Defense and Intelligence cybersecurity experts. Blackpoint's True 24/7 Managed Detection and Response (MDR) service not only detects breaches earlier than any other solution on the market, but also provides an actual response rather than just an alert to keep your and your clients’ networks safe!

## What is Blackpoint MDR used for?

[Endpoint Detection and Response](https://www.capterra.com/endpoint-detection-and-response-software/)[Cybersecurity](https://www.capterra.com/cybersecurity-software/)[Threat Intelligence](https://www.capterra.com/threat-intelligence-software/)

Overall rating

Based on 36 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Blackpoint MDR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://blackpointcyber.com&name=Blackpoint MDR)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Blackpoint MDR

4.8 (36)

VS.

[4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

Starting Price

Contact vendor

Starting Price

$1.75

Other

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (36)

Ease Of Use

3.9 (195)

Value For Money

4.5 (36)

Value For Money

3.9 (183)

Customer Service

4.9 (36)

Customer Service

3.9 (185)

## Blackpoint MDR alternatives

Highest Rated

[4.7 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.4 (72)](https://www.capterra.com/p/212602/ManageEngine-OpManager-MSP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/212884/Blackpoint-MDR/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Endpoint Management

4.1 (15)

53.33% of 15 reviewers that rated this feature as important or highly important

Track status, assign actions, and control access to systems for devices within the organization

Alerts/Notifications

4.5 (14)

85.71% of 14 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Anomaly/Malware Detection

4.8 (14)

64.29% of 14 reviewers that rated this feature as important or highly important

Automatically identify and flag unusual behaviors and malicious software

Behavioral Analytics

4.6 (14)

57.14% of 14 reviewers that rated this feature as important or highly important

Track and analyse user behavior within a system or network

Event Analysis

4.7 (13)

61.54% of 13 reviewers that rated this feature as important or highly important

Investigate security threats and validate malicious activity

Continuous Monitoring

4.7 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Blackpoint MDR 29 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and report on everything that happens within the system or network

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatically identify and flag unusual behaviors and malicious software

Application programming interface that allows for integration with other systems/databases

Track and analyse user behavior within a system or network

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Graphical representation of data

Track status, assign actions, and control access to systems for devices within the organization

Protect users working remotely and provide secure environments for personal devices to access company programs

Investigate security threats and validate malicious activity

A chronological record of actions or occurrences within a network, software, or process

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Identify and respond to unexpected problems or failures (ie. "negative events")

Observe and track the demand, usage, progress or quality of a system, product, or user

Tracks and makes accessible data on the health of servers and other network components.

Set up and configure network resources to make them accessible for authorized users, devices and servers

Receive notification of issues as soon as they occur

Analyze and gain insights into data in real-time

Receive data and information in real time

Active reporting of data and metrics

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Information to prevent, understand and identify cyber threats

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Discover patch statuses and vulnerabilities

Features

4.5 (36)

4.5

Based on 36 reviews

## Pricing

Value for money

4.5 (36)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.5 (36)

4.5

Based on 36 reviews

## Integrations

[

Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/)[

OpenText Core Endpoint Protection​](https://www.capterra.com/p/166552/Webroot-SecureAnywhere-Endpoint-Protection/)[

Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[

SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)[

WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/)[

Bitdefender Antivirus Plus](https://www.capterra.com/p/266585/Bitdefender-Antivirus-Plus/)[

Microsoft Defender for Business](https://www.capterra.com/p/253101/Microsoft-Defender-for-Business/)[

Microsoft Defender for Endpoint](https://www.capterra.com/p/219686/Microsoft-Defender-for-Endpoint/)

## Support, customer service and training options

Customer Service

4.9 (36)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (36)

4.9

Based on 36 reviews

## User reviews

Overall rating

4.8

Based on 36 reviews

Filter by rating

5(29)

4(6)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JD

Joshua D.

Support Engineer

Information Technology and Services

### "Solid MDR That Actually Catches Real Threats"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 7, 2026

Overall, we’ve had a very positive experience with Blackpoint MDR. It does what it’s supposed to do without being overly complicated or noisy. It’s been reliable, effective, and easy to live with day-to-day.

Pros

Blackpoint has been very easy to deploy and manage compared to other security tools we’ve used. Pricing is reasonable for what you get, and the support team has been great to work with. They are quick to respond and are clearly knowledgeable and willing to help. We’ve been using it for about a year now, and it has already stopped multiple real security incidents.

Cons

Alerting could use more customization, especially if you want more control over what triggers notifications and how they’re delivered. It would also be nice to see integrations with more third-party products, even though it already covers all the major ones we rely on.

Alternatives considered

[Microsoft Defender XDR](https://www.capterra.com/p/219687/Microsoft-365-Defender/)

[ESET PROTECT MDR](https://www.capterra.com/p/253735/ESET-Protect/)

[Arctic Wolf Managed Detection and Response](https://www.capterra.com/p/212855/Artic-Wolf-MDR/)

Reasons for choosing Blackpoint MDR

It seemed to achieve everything we needed at a better price point. Other products were overkill and expensive, or did not seem to be as simple to manager.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Andrew J.

NOC lead

Information Technology and Services

### "Reliable MDR"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

May 4, 2025

We have had a good experience overall. I think they aren’t keeping up with competitors lately.

Pros

We can trust them in threat hunting for critical incidents..

Cons

Not enough communication. Incident ms from EDR triggers are closed even when the EDR acted on something. No reasoning why the incident was closed. They offer no sso into the platform also. They are our last vendor to not implement this which seems odd for a security vendor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LB

Lauren B.

Office Manager

Computer & Network Security

### "Easy to Use and Great Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 25, 2024

Overall good, the billing issue is being actively investigated and corrected, so even though that was a hurdle they have made every effort to help.

Pros

Ease of setup, and even when we have had issues support has been very on top of any questions or concerns we have.

Cons

Their billing is in the middle of a transition, so we have run into a few billing issues that have needed to be resolved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LN

Lisa N.

President CEO

Computer & Network Security

### "This is a MDR solution with a company that has the support to be there with you!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2021

It has been an excellent experience and the team is very knowledgeable and responsive!

Pros

Vendor Support is Excellent! Resources are available to assist in deployment and marketing. We

Cons

Logging into the portal to get the monthly reports - need reminder that the reports are ready!

Alternatives considered

[Huntress](https://www.capterra.com/p/229839/Huntress/)

Reasons for choosing Blackpoint MDR

I like their threat hunting and remediation solution.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RV

Robert V.

COO

Information Technology and Services

### "Excellent Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 27, 2021

Pros

This solution is easy to use and the customer service has been exceptional.

Cons

They have some work to do for PCI and other certifications as a provider.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KD

Kevin D.

Director of IT Services

Information Technology and Services

### "Highly recommended security suite for any company who understands the importance of cybersecurity."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

Eliminated the need for an in house managed SIEM and is a key addition to our new MSP security stack we are now rolling out to new and existing clients.

Pros

Ease of implementation, very knowledgeable support staff, extremely effective product. In one case we received an alert for a critical event in a client network just hours after installation.

Cons

Would like to see integrations with operating systems outside of Windows.

Reasons for choosing Blackpoint MDR

Security features, presentation, focus on MSP partnerships, cost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PE

Pam E.

Operations Director

Computer Networking

### "The Team is unbelievable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

The Team at Blackpoint is like none other, really responsive, professional and really know what is happening. Their knowledge is like none other and hey are always willing to talk with us about the Cybersecurity landscape so we can pass it down to our clients.

Pros

Its simple to set up, its not intrusive, ease of ordering for our clients.

Cons

Its such a hands off product I do not really have any issues with it, it would be nice to have a Mac version but I think that is coming along.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NB

Nate B.

VP

Information Technology and Services

### "MDR Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

Pros

Response time and quick remediation techniques

Cons

False positives even after notifying SOC of previous False positive

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Scott H.

ceo

Telecommunications

### "Product and entire team ROCKS!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

From our support to team with client projects, demos and executive team on large opportunities...first class org! Had a large retailer that was hit with ransomware earlier this year and how quickly they responded to help and get their SNAP agents deployed with helped us slowly reopen the clients 100+ stores made us look great during a serious crisis with a VIP client.

Pros

Next gen security software and SOC that gives me peace of mind for my clients networks we manage.

Cons

Doesn't support MAC OS and that's all I can think of.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DH

Drew H.

Security Support Engineer

Computer & Network Security

### "Blackpoint Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 24, 2021

Pros

The features that I enjoy the most about Blackpoint is the real-time constant monitoring that the SOC teams provides. If there is an issues the team is quickly on top of it.

Cons

I haven't found many cons in the Blackpoint software; the only cons I experienced is during the initial trail period. The software was extremely loud and noisy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/212884/Blackpoint-MDR/reviews/)

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