# Total Lean Management (TLM) QMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Total Lean Management (TLM) QMS Software - reviews, pricing plans, popular comparisons to other Quality Management products and more. Source: https://www.capterra.com/p/21289/The-Lean-Machine --- # Total Lean Management (TLM) QMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Total Lean Management (TLM) QMS Software ## What is Total Lean Management (TLM) QMS Software? By eliminating waste in the QMS we help smaller (and larger) companies achieve that state of quality management software excellence where the QMS is actively connected to people, process, and prosperity. Upstream users who are familiar with the full scope of QMS activities will enjoy using all the features of the main TLM App, while everyone else can use the super user-friendly web app for their QMS needs since the web app has UNLIMITED licensing! ## What is Total Lean Management (TLM) QMS Software used for? [Quality Management](https://www.capterra.com/quality-management-software/)[Compliance](https://www.capterra.com/compliance-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Total Lean Management (TLM) QMS Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.theleanmachine.com&name=Total Lean Management \(TLM\) QMS Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Total Lean Management (TLM) QMS Software 4.8 (37) VS. [4.5 (283)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) Starting Price $75 Per User, Per Month Starting Price $238 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (37) Ease Of Use 4.5 (283) Value For Money 5.0 (13) Value For Money 4.6 (242) Customer Service 5.0 (37) Customer Service 4.5 (269) ## Total Lean Management (TLM) QMS Software alternatives [4.5 (527)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,127)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (328)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (3,282)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/21289/The-Lean-Machine/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Compliance Management 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Corrective and Preventive Actions (CAPA) 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Audit Management 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Change Management 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Compliance Tracking 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Document Management 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Total Lean Management (TLM) QMS Software 43 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Track and monitor efficient handling of all changes/transitions Record and track all relevant internal and external communications Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Investigate and take action at root cause or error in processes to prevent recurring issues Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Process of tracking logged defects (errors) in a product or service to create new versions to fix the error Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations Store, manage, and track all electronic documents in a centralized location Guidelines for conforming to environmental laws, regulations and requirements Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track and ensure quality of products in accordance with food and drug administration (FDA) act Manage and track all disruptions and incidents Guidelines set by the International Organization for Standardization Track and monitor processes/products to ensure they meet international standards developed by the ISO Manage, maintain and track the performance of assets and equipment Observe and track the demand, usage, progress or quality of a system, product, or user Create, manage, and track policies and procedures within an organization Ensure that quality requirements and standards are met across production processes Receive data and information in real time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Regulations on a company's internal process when dealing with financial reporting Qualify, select, and monitor supply chain partners Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Track revisions and updates made to files and navigate between different versions Get Advice We can help you find the software with the features you need. Features 4.9 (13) 4.9 Based on 13 reviews ## Pricing Value for money 5.0 (13) Free Trial Basic $75.00 Per User,Per Month Value for money 5.0 (13) 5.0 Based on 13 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (37) 5.0 Based on 37 reviews ## User reviews Overall rating 4.8 Based on 37 reviews Filter by rating 5(29) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KB Kelly B. Director of Contracting Business Supplies and Equipment ### "QMS Implementation Done Right" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2024 All I can say is that if you are a small company like we are and are under pressure to show customers or external auditors a functional QMS that is worth implementing, you can stop looking, this is your solution. Pros The software, both their main app and web app, worked together to get our quality system up and running and ready for a customer audit in less than 2 months. What I really want to write a review about was their implementation consulting and how they used TLM to prioritize creating compliance solutions that maximized what we were already doing out of common sense, and with TLMs help, only had to add a few minor controls that were easy to incorporate into our existing way of doing things. I've just heard a bunch of stories from peers who claim that ISO adds all this non-value added, time consuming work, and it's important to know that they have the opposite philosophy. They want to use TLM to improve your business, and simply comply with ISO along the way. We think this is one of the most important characteristics of the overall TLM package that should not be overlooked in a purchasing decision. Cons To be honest I think I was the biggest "Con" in the whole process due to my lack of experience. Although after working with our TLM Rep to release documents, and weekly meetings/training sessions, after the first day of auditing, one of the auditors did ask, "so, how long have you been ISO certified?" So I guess in the end I wasn't a total train wreck as the Management Rep after all. Alternatives considered [ISOPro](https://www.capterra.com/p/145461/ISOPro/) [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) [isoTracker QMS](https://www.capterra.com/p/63690/isoTracker-Quality-Management/) [QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) [Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Reasons for choosing Total Lean Management (TLM) QMS Software Nothing else was affordable, complete, and could provide implementation support in the time we had or at a price we could afford. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Anthony S. Quality Control Manager Automotive ### "Quality Management for IATF 16949:2016 Implemenation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2024 It's been excellent. Customer service is outstanding. Pros Everything we need to Implement and Control an IATF 16949:2016 as well as ISO 9001:2015 based QMS came built in and is straight forward to use. Cons The hosted experience on the Upstream side is a little slow, however I've noticed improvements already upon mentioning this to them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Paschal M. Head - ICT & Risk Assessment Financial Services ### "Incredibly Capable QMS Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2023 TLM came highly recommended to us from a colleague in our area and we are glad we took the risk in selecting TLM to help us improve our operations. Pros We just wanted to vouch for the TLM claim that "There is Only One Type of Quality System...Yours." We pushed that concept to the extreme by molding TLM into our main business tool for managing reinsurance claims using a combination of electronic forms, customer feedback, and the TLM Checklist feature.We can also back up all the other awesome reviews about their customer service. We are a reinsurance company in Zambia Africa and the TLM Support staff can always be engaged to address our needs and provides remote access support to our local TLM installation without any problems or surprise costs.If you haven't found anything that seems like a perfect fit, definitely contact these guys for a demo. They definitely delivered for us! Cons We have to use their locally installed version, as our management isn't comfortable with a hosted system. This forces a different process for updates, which is a little more work on our end, but TLM automates the process so it's barely worth mentioning. If you can, I'd recommend their hosted solution as you also get unlimited web app licenses and there is zero involvement for updates when we want to trigger them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Julia D. ISO/Regulatory Manager Medical Devices ### "TLM Turns your QMS into a Competitive Advantage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2022 We highly recommend TLM, especially now that they have their companion web app available that can fully serve the document control process with unlimited licensing. I would make this purchase before they realize they can change their pricing and make a lot more money. Pros TLM and the dedicated support and training staff basically makes converting to an electronic QMS a competitive advantage and there is no reason to delay. We highly recommend them, and the sooner you take the plunge and get this done, the better your business will be as a result.We were happy with the product after installing in on our local network, but then the pandemic hit, and we decided the Hosted version of TLM was going to be a better fit for us. This all happened around the time TLM launched their new downstream user web app for easy access to key, high frequency, common QMS activities and now the combination of giving our main quality people access to all the bells and whistles of the main app, and everyone access to the super easy to use web app is just brilliant. I'm not aware of anyone else delivering QMS functionality this way and guarantee you everyone will start trying to copy TLM. Cons At first, we thought of looking at really low cost or freeware solutions, but the QMS is just too big and too integrated not to take a multiple module / "Super App" approach. Luckily TLM was the most affordable of all the options we looked at, so it was a pretty easy decision once we found them. Reasons for choosing Total Lean Management (TLM) QMS Software The dedicated applications for both Upstream and Downstream QMS users made a lot of sense to us and was probably the deciding factor. That, and all the rave reviews about customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alex R. Product Quality Manager Medical Devices ### "Upstream / Downstream User Environment is a Must Have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2022 TLM is allowing us to keep a brisk implementation pace in getting our ISO 13485 Quality Management System implemented. We highly recommend this software, especially if you are a medical device company who would rather spend money on getting your products to market as opposed to spending more than necessary on overly expensive QMS software. Pros As soon as we saw how TLM was creating a super app with every QMS Features imaginable for Upstream users and had an easy to navigate Downstream wep app for everyone else, we immediately added this criterion to our software selection QMS Vendor spreadsheet we used to score all the systems we looked at that we could afford. We also liked that all the customization and configuration was essentially self-serve as you go through the modules, so there was no waiting for the software vendor to make configurations before we could dive in.It's only been a short time, and we are already releasing procedures and working with the TLM support staff to make some updates to the web app so we can use it to support our customer feedback process exclusively in TLM.The web app does a superb job and document management, with built in tools to create hyperlinks within the documents that will open related QMS documents within the web app. Combined with tools in the main TLM app to link documents to ISO elements, risk management, and parts, we have not run into anything we need that isn't already there or being added in just a few weeks.You can also upload separate attachments to the DCO for the copy of the marked up / track changes copy of a revision change.If you are a small company < 100 employees, and have any need to digitize your business systems, whether for compliance, or just to improve how your business runs, TLM should definitely be on your short list of considerations. Cons The only reservation we had was that the company behind TLM was smaller compared to other systems, which admittedly has been a non-issue as the support has been stellar. Admittedly, if they were bigger the software would probably cost more, so we really can't complain. Reasons for choosing Total Lean Management (TLM) QMS Software TLM was simply the runaway winner, both in terms of features as well as cost/value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kelly R. Production Manager Medical Devices ### "Everything We Need and Awesome Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2022 I would not want to tackle managing any aspect of our QMS without TLM. I highly recommend this software without reservation! Pros This is actually the second company I've worked at that uses TLM. I think my favorite part of TLM is their dedication to making sure I have the features needed to make my life easier. I recently had to populate the Inspection Templates for the 1667 parts listed in the inventory module. In a matter of days, we had new buttons that could copy master inspection templates from another part, as well as copy a template for all parts of a given type. This included multiple layers of data, as some tasks included links to the equipment used for that inspection step. Cons The only con I can think of is that their new web app still needs some features for other modules, but at the rate we are seeing the web app updated, this will be taken care of in a few months anyway. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Craig P. VP QA & RA / Management Representative Medical Devices ### "Great QMS Software and the best Customer Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2021 C2C highly recommends the Lean Machine QMS software. It meets all of the requirements for GMP and ISO 13485, easy to use and great customer support. We have gone through 2 ISO 13485:2016 audits with no issues relating to the software. Pros Software has all the requirements for both GMPs and ISO 13485. Most modules are very easy to use. The system is very reasonably priced and customer support is top notch. Cons TLM can function on the desktop connected to a local server, or as a SaaS using solely a browser to access the system connected to a data center (hosted) database, so we really haven't had any experiences that are worth complaining about. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK David K. Vice President Automotive ### "The Lean Machine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2019 Pros Excellent software for ISO 9001. Easy to use and very good customer support. We use this software everyday for all aspects of our QMS. Cons No cons this software is a great price, great support and is a all in one system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Christopher T. QMS Manager Insurance ### "The Lean Machine (TLM) Software - The Best QMS software in the World" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2018 The benefits are immense....our internal business processes have been streamlined to make lean and world class......staff morale has greatly improved resulting in customer satisfaction index rising from 65% prior to the implementation of TLM Software to almost 93%. TLM has become one of our major business partner to deliver value to all our key stakeholders Pros TLM Software has revolutionized the way we do our business at NicozDiamond. Our internal business processes have been transformed and now exceed world-class standards- thanks to reps whose support has been exceptionally excellent. The features of TLM Modules exceeded our expectations to the extent that our employees think that TLM can virtually resolve ALL our internal issues! Cons None at the moment ....the fact that you can request customizations to match your company specific requirements makes TLM Software the best in the world. Our internal network connectivity has been giving us challenges to fully exploit the capabilities of TLM. Reps have been helping us to resolve the connectivity issue which is not in anyway related to TLM Software!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jonathan B. Manufacturing Manager ### "The Lean Machine software has always met our company requirements as we continue to grow!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 19, 2018 Pros The best feature of The Lean Machine is that all of our quality system needs are managed in a single software platform. The single QM software platform ensures quality system data is easily shared by everyone from manufacturing to quality assurance that is involved in maintaining product quality. Cons The GUI could use a make-over so it is contemporary in appearance but this is not a necessity for a utilitarian QS software platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/21289/The-Lean-Machine/reviews/) Popular comparisons [MasterControl Quality Excellence vs Total Lean Management (TLM) QMS Software](https://www.capterra.com/compare/21289-148577/The-Lean-Machine-vs-MasterControl)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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