--- title: "Kenect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kenect Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/212906/Kenect/" page_type: "product" language: "en" --- # Kenect Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kenect ## What is Kenect? Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and 350% increase in online reviews. Whether you want to video chat customers or collect text payments, you can do it through Kenect. ## What is Kenect used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Review Management](https://www.capterra.com/review-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 93 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Starting price $1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kenect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kenect.com&name=Kenect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kenect 4.6 (93) VS. [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting Price $1 Per User Starting Price $199 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (93) Ease Of Use 4.5 (16,456) Value For Money 4.5 (71) Value For Money 4.1 (11,507) Customer Service 4.6 (80) Customer Service 3.9 (10,720) ## Kenect alternatives [4.7 (706)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,456)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/212906/Kenect/alternatives/) ## FAQs about Kenect Overview ### What problems does Kenect solve? Kenect solves slow customer response times, phone tag, and the need to use personal phones by moving client communication to business texting. Sales, service, legal, healthcare, and multi-department teams use it to preserve conversation history, share documents and photos, send reminders or payment requests, and reassign messages for better accountability. Answer based on 70 reviews Overview ### Which roles and teams benefit most from Kenect? Kenect benefits front-office teams, sales and service staff, legal offices, and business leaders who need fast customer communication. Service advisors, parts managers, and sales teams use it to handle texts, appointments, and follow-ups, while legal assistants, paralegals, attorneys, managers, and owners rely on it to streamline client outreach and response tracking. Answer based on 93 reviews Overview ### What company size and industries is Kenect built for? Kenect is built for small businesses, which make up 92% of reviewers, and it is most common in retail at 23%. While the vendor positions it for businesses of any size, reviewer use is concentrated among law practices at 19%, automotive companies at 14%, and only smaller shares of midsize and enterprise teams. Answer based on 93 reviews Features and Usability ### What are the key features of Kenect? Kenect includes core CRM integration and reminders, with reviewers focusing most on SMS messaging for client communication and message management. Differentiating features include review requests, payment collection through online payments, and photo or document sharing. Common capabilities such as mobile access and appointment reminders support fast customer follow-up. Answer based on 49 reviews Integrations ### Which third-party tools and platforms does Kenect integrate with? Kenect integrates with Clio and Rocket Matter based on reviewer mentions, and official catalog data also lists 8am LawPay and Tripleseat. Legal teams most often reference Clio for preserving client text communications and contact syncing, while Rocket Matter appears in workflow-related use cases. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Kenect offer? Kenect provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide self-paced learning and review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Kenect offer, and how do users rate the experience? Kenect offers phone support. Users often describe support as responsive, helpful, and available for questions, with some citing nearly immediate replies and regular follow-up. However, others report inconsistent response times, repeated explanations, and frustration during outages or setup issues, even when problems were eventually addressed. Answer based on 16 reviews Features and Usability ### How well does Kenect handle customer messages? Kenect makes customer texting easy to manage, but message routing, notifications, and mobile behavior can be inconsistent. Many small business teams like the shared inbox, photos, and quick replies, while sales, legal, and service users mention missed alerts, delayed refreshes, duplicate contacts, and messages reaching the wrong person. Answer based on 25 reviews Features and Usability ### How good is Kenect for sending review requests? Kenect makes review requests simple and effective for many client-facing teams, especially businesses that rely on text outreach. Medical offices, law firms, and service teams often like the quick review links and centralized feedback, though some users report delays, limited review site options, or occasional issues with review requests working consistently. Answer based on 20 reviews ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra reviewers point to these as the top priorities when choosing customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Kenect supports all three features buyers rate most highly: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage conversations across channels, respond to customers faster, and keep communication organized, allowing teams to deliver more consistent service and build stronger customer relationships. SMS Messaging 3.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Send messages via SMS Chat/Messaging 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Review Request 4.4 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Mobile Access 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Kenect 56 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Appointment Scheduling: Schedule appointments via a calendar - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Electronic Signature: Digitally sign online documents - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Group Messaging: Group messaging lets multiple people carry on a group conversation - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Lead Distribution: Route and distribute your leads to third party buyers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Payment Options: Process payments via multiple modes directly through the application - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Communications: Generate personalized communications upon request to meet customer needs - One-to-One Messaging: Send personal messages to clients or attendees - Online Payments: Accept and process online payment transactions - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Personalization: Adjust communications based on previous interactions or personal preferences - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Screen Sharing: Digitally share screen view with others - SMS Messaging: Send messages via SMS - Social Sharing: Allows businesses to share their videos on social media. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Video Chat: Chat with your counterparts over the video in real time - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.5 (93) 4.5 Based on 93 reviews ## Pricing Value for money 4.5 (71) Basic $1.00 Per User, Value for money 4.5 (71) 4.5 Based on 71 reviews ## Integrations [ Clio](https://www.capterra.com/p/105428/Clio/)[ Tripleseat](https://www.capterra.com/p/118047/Tripleseat/)[ 8am LawPay](https://www.capterra.com/p/177253/LawPay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (80) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (80) 4.6 Based on 80 reviews ## User reviews Overall rating 4.6 Based on 93 reviews Filter by rating 5(73) 4(14) 3(2) 2(0) 1(4) Mentioned topic Sorted by most recent Laurie D. Owner Hospitality ### "Lack of Transparency and 'Renewing Contract'- Don't use Kenect!" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 27, 2026 I value transparency/long-term client relationships- Kenect did not provide transparency at the time of signing up with their 'renewal clause' that locks their customers 'into' paying for their services long after they wish to cancel. This is a huge disappointment and can no longer recommend their services. Pros We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. The on-boarding process was easy and their customer service team is nice while you are signing up.... Not so much when you decide to cancel their service after 3 years of being a customer. Cons Kenect Team, We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. Recently, however, we identified another solution that better fits our evolving business needs. On February 25, 2026, I contacted customer service to request cancellation of our membership. I was told there would be no issue canceling and that someone would follow up with me to handle the offboarding process. After waiting two days without communication, I followed up again on February 27, 2026. After being on hold for 15 minutes, I was informed that we are under contract and cannot cancel until November due to an automatic annual renewal clause. I was told that I had signed an agreement stating that the service would renew each year unless canceled within a narrow window around the original signup date in November, three years ago. I have thoroughly reviewed our account page and searched our email records but have been unable to locate a copy of this contract or any renewal notifications. I have also formally requested a copy of the signed agreement and have yet to receive a response or documentation. It is extremely disappointing to learn that despite our proactive outreach and clear intent to cancel, we are being told we will continue to be billed through November for a contract signed three to four years ago — one that has not been provided upon request. This is particularly frustrating given that a prior representative indicated canceling would not be an issue and even discussed removing the website widget, which has since been taken down. We are no longer using the service, yet we are being told billing will continue. As someone with a background in hospitality and customer service, I value transparency and long-term client relationships. After three years as a loyal customer, I had hoped for a more solution-oriented and professional resolution. Instead, this experience has been disheartening. I respectfully request the following: A copy of the signed contract referenced by your team. Clarification of the renewal terms and any notification policies. Reconsideration of the cancellation request given the circumstances and prior communication from your support team. I look forward to your prompt response and hope we can resolve this matter professionally and amicably. Sincerely, Laurie Davidson-Smith Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joyce S. Legal Assistant Legal Services ### "Our go-to text messaging service! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2025 Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software. It has especially made a large difference in generating reviews from our clients as they are more likely to answer via text. Pros Our law firm uses Clio. While Clio has a text feature, Clio texts do not show under the Communications tab. This is inconvenient because we like to see all forms of communication in one tab. Kenect solves this problem. Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well. Kenect also has a readily available, easy to access support team. Cons We were initially having issues with Kenect automatically creating contacts in Clio, which would result in duplicate contacts. However, once this was addressed to the Kenect team, they quickly disabled the feature and now we do not have to worry about duplicate users. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Kenect Clio does not show the texts under their own communication tab, whereas Kenect shows up there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS John S. Manager Automotive ### "Texting customers made easy with Kenect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 27, 2024 Kenect did not integrate with our DMS, however we were able to export our customer data, which Kenect was able to import for us. We have been able to text our customers regarding service appointments, parts order status, and sales promotions, along with sending out surveys. It has reduced the amount of time spent making and receiving calls Pros The thing I like most about Kenect is the ability to mass text our customer base Cons What I do not like about Kenect is the fact that you cannot mass text images Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LV Lane V. Business Manager Legal Services ### "Modern & Professional Messaging and Review Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 29, 2024 Pros Kenect fills the gap for our business and allows us to communicate with clients and prospective clients via today's most common communication platform. The added feature of review/reputation management provides our firm with the tools to timely and efficiently request reviews. Cons Customer support, at times, can be inconsistent in response time. Having said this, I have never had an issue go unresolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SO Sarah O. Attorney Law Practice ### "Extremely pricey for what it is and very hard to get out of the contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2024 Terrible. Poor customer service and communication. I would not recommend this company. There are plenty of other companies that are less expensive and do more. Pros it allows texting from our main line - other than that there is nothing else. Cons The price point is insane - I am paying $4k a year when I could be paying $60 a month for the same service. They also require a year contract and you have to cancel at least thirty days prior to renewal or they will not let you cancel for another year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jason M. Systems Manager Legal Services ### "Worst Onboarding/Implementation Experience in my Career" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 November 2, 2023 Now, Request Google Review has stopped working in Kenect, again for no obvious reason. The only positive I have for this is that Kenect has been generally responsive to my emails. Although, I do have to repeat myself far too often. I have spent at least 2 hours per day for over a month now trying to make all of the promised features work as advertised.We also had a day where all texting stopped working. We were not able to receive or send texts, but outgoing texts were showing as sent, so no idea there was an issue until an employee sent a text to our main number that didn't come through.Since these issues, we have had received a few client complaints about non-responsiveness. Prior to the switch to Kenect, most of our reviews mention our great communication. Now, we are receiving calls from clients inquiring why people aren't responding - when we never received a message. If you are looking to be disappointed, be frustrated, waste countless time training and retraining employees and emailing support, then Kenect is the product for you. If you prefer a product that works with integrations, look elsewhere and let me know if you found a good one!My recommendation is to look elsewhere until Kenect gets their act together and provides a stable and reliable product. Pros Their sales team is really good at selling the product features even if they don't work as advertised. Cons First, Kenect wanted to "test" our numbers to verify they could claim them once we were ready to make the switch. In so doing, the representative claimed our main office phone numbers for all of our locations and we could no longer send or receive texts at all from our clients properly. We could not receive texts or live chat leads for a long period of time as a result and lost messages from clients, business leads, and so forth that went into an abyss.We mainly moved to Kenect for Neos integration, which is a legal case management software. At the time, Kenect had no way to limit the contacts synced by case type or even if a case was open or closed. We have contacts dating back to the 1980s/1990s that wound up synced to Kenect and applied as contacts in ALL of our office locations - thus duplicates by location. As a result, we have to be extremely cautious when texting clients to make sure we are texting from the correct location.To try to mitigate the duplication issue before switching to Kenect, we were advised to sync the contacts using a CSV file, then when the Neos sync happens, it would not duplicate the existing contacts. That was incorrect. All contacts went to all locations in spite of that. After spending countless hours trying to fix all of the sync issues, Kenect suddenly unassigned all of our messages from their respective cases ... I'm out of characters, so continued in Describe overall experience... Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) For Neos Integration reasons. Reasons for choosing Kenect There weren't any alternatives that fit a multi-location need and had Neos integration other than Kenect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EC Eliel C. Manager Legal Services ### "One of the best investments ever made" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2023 Pros Kenect allows you to keep your team and clients in the loop while integrating with key management apps. Cons Nothing negative to say about Kenect. It's simply the best! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lourdes M. Receptionist Law Practice ### "Texting instantly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 13, 2023 I enjoy the quick response time. Pros It's easy to use. The clients love that they can text and get a quick response. I love that I can also share documents instantly with the clients. Cons When inputting a clients name it doesn't say if there was another person with that same name. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NY Nicholas Y. President Law Practice ### "kenect is not worthwhile and seems to be disappearing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 3, 2023 I think their support person quit and they never changed my portal so I cannot even find a person. Their support staff doesn't answer phone calls, texts or email. Particularly I believe they misrepresented the functionality, and they certainly promised support. Pros It's not good at all, the things it does can be done another way much less expensively. Cons the thing about their review request, it needs always to be the same one sent to everybody, and people can only leave a review if they also have an account like Google for Google reviews, etc., but Kenect doesn't offer many, just Google and Facebook and one more--just a couple review kinds, what a rip off. Not worth what they charged me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jim T. Owner Law Practice ### "Kenect Software is primitive " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 26, 2022 I like it but wish that it worked better. Pros I love the idea of texting from my website. Cons Technically primitive. For the price, it should be more technically versatile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212906/Kenect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Kenect](https://www.capterra.com/compare/180345-212906/WhatsApp-vs-Kenect) [Podium vs Kenect](https://www.capterra.com/compare/164285-212906/Podium-vs-Kenect)