# Kenect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kenect the right Customer Communications Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212906/Kenect/reviews --- Kenect 4.6 (93) [View alternatives](https://www.capterra.com/p/212906/Kenect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Kenect Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews JS Joyce S Legal AssistantLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well.“ August 6, 2025 Laurie D OwnerHospitality, Self-employedUsed the software for: More than 2 years. “Kenect did not provide transparency at the time of signing up with their 'renewal clause' that locks their customers 'into' paying for their services long after they wish to cancel. “ February 27, 2026 LV Lane V Business ManagerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “The added feature of review/reputation management provides our firm with the tools to timely and efficiently request reviews.“ July 29, 2024 Laurie D OwnerHospitality, Self-employedUsed the software for: More than 2 years. “It is extremely disappointing to learn that despite our proactive outreach and clear intent to cancel, we are being told we will continue to be billed through November for a contract signed three to four years ago — one that has not been provided upon request.“ February 27, 2026 Laurie D OwnerHospitality, Self-employedUsed the software for: More than 2 years. “The on-boarding process was easy and their customer service team is nice while you are signing up....“ February 27, 2026 JM Jason M Systems ManagerLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Now, we are receiving calls from clients inquiring why people aren't responding - when we never received a message. If you are looking to be disappointed, be frustrated, waste countless time training and retraining employees and emailing support, then Kenect is the product for you. If you prefer a product that works with integrations, look elsewhere and let me know if you found a good one!My recommendation is to look elsewhere until Kenect gets their act together and provides a stable and reliable product.“ November 2, 2023 JS Joyce S Legal AssistantLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software.“ August 6, 2025 JM Jason M Systems ManagerLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “In so doing, the representative claimed our main office phone numbers for all of our locations and we could no longer send or receive texts at all from our clients properly. “ November 2, 2023 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Azizah A. Office Management Telecommunications Used the software for: 1-2 years ### "Great aid for our sales dept" September 11, 2022 5.0 Pros It's easy to use and efficient in its performance. It's a giant benefit for my team to communicate with customers without handing out their private contact details. Within the system, they may make recommendations for evaluations and set up automated notifications. Cons Unfortunately, I don't think I can send many texts at once in this setting. Because of this, I could not reach out to every person on my contact list with a marketing message. I wish the price were lower. Switched from [Maxio](https://www.capterra.com/p/139751/Maxio/) Kenect is more compatible with our work process. Review Source JS Joyce S. Legal Assistant Legal Services Used the software for: 2+ years ### "Our go-to text messaging service! " August 6, 2025 5.0 Kenect is very user friendly, easy to use, and integrates seamlessly with our Cloud management software. It has especially made a large difference in generating reviews from our clients as they are more likely to answer via text. Pros Our law firm uses Clio. While Clio has a text feature, Clio texts do not show under the Communications tab. This is inconvenient because we like to see all forms of communication in one tab. Kenect solves this problem. Other features in Kenect - the templates, the requests for review, and requests for payment - make operations smooth and fast as well. Kenect also has a readily available, easy to access support team. Cons We were initially having issues with Kenect automatically creating contacts in Clio, which would result in duplicate contacts. However, once this was addressed to the Kenect team, they quickly disabled the feature and now we do not have to worry about duplicate users. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Kenect Clio does not show the texts under their own communication tab, whereas Kenect shows up there. Review Source Laurie D. Owner Hospitality Used the software for: 2+ years ### "Lack of Transparency and 'Renewing Contract'- Don't use Kenect!" February 27, 2026 1.0 I value transparency/long-term client relationships- Kenect did not provide transparency at the time of signing up with their 'renewal clause' that locks their customers 'into' paying for their services long after they wish to cancel. This is a huge disappointment and can no longer recommend their services. Pros We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. The on-boarding process was easy and their customer service team is nice while you are signing up.... Not so much when you decide to cancel their service after 3 years of being a customer. Cons Kenect Team, We chose to partner with Kenect after a positive experience at a trade show in Las Vegas approximately three years ago. Over that time, the software and app have served our needs well. Recently, however, we identified another solution that better fits our evolving business needs. On February 25, 2026, I contacted customer service to request cancellation of our membership. I was told there would be no issue canceling and that someone would follow up with me to handle the offboarding process. After waiting two days without communication, I followed up again on February 27, 2026. After being on hold for 15 minutes, I was informed that we are under contract and cannot cancel until November due to an automatic annual renewal clause. I was told that I had signed an agreement stating that the service would renew each year unless canceled within a narrow window around the original signup date in November, three years ago. I have thoroughly reviewed our account page and searched our email records but have been unable to locate a copy of this contract or any renewal notifications. I have also formally requested a copy of the signed agreement and have yet to receive a response or documentation. It is extremely disappointing to learn that despite our proactive outreach and clear intent to cancel, we are being told we will continue to be billed through November for a contract signed three to four years ago — one that has not been provided upon request. This is particularly frustrating given that a prior representative indicated canceling would not be an issue and even discussed removing the website widget, which has since been taken down. We are no longer using the service, yet we are being told billing will continue. As someone with a background in hospitality and customer service, I value transparency and long-term client relationships. After three years as a loyal customer, I had hoped for a more solution-oriented and professional resolution. Instead, this experience has been disheartening. I respectfully request the following: A copy of the signed contract referenced by your team. Clarification of the renewal terms and any notification policies. Reconsideration of the cancellation request given the circumstances and prior communication from your support team. I look forward to your prompt response and hope we can resolve this matter professionally and amicably. Sincerely, Laurie Davidson-Smith Review Source pM phillip M. CEO Law Practice Used the software for: 1-2 years ### "Kenect is Killer for Lawfirms" June 28, 2022 5.0 Changed the speed and effiiciency by which we can speak to clients and serve them better Pros Much better than Birdeye, based in the US with US people to talk to for support, not someone overseas, exceptionally efficient and helpful for client management Cons I can really think of anything at the moment, it is my favorite software purchase alongside Clio Alternatives considered [Birdeye Referrals](https://www.capterra.com/p/241053/Birdeye-Referrals/) Reason for choosing Kenect much better value Switched from [Birdeye Referrals](https://www.capterra.com/p/241053/Birdeye-Referrals/) NIrdeye support was horrible, overseas technical support was not good, love the local support and price point, way better value Review Source JS John S. Manager Automotive Used the software for: 2+ years ### "Texting customers made easy with Kenect" December 27, 2024 5.0 Kenect did not integrate with our DMS, however we were able to export our customer data, which Kenect was able to import for us. We have been able to text our customers regarding service appointments, parts order status, and sales promotions, along with sending out surveys. It has reduced the amount of time spent making and receiving calls Pros The thing I like most about Kenect is the ability to mass text our customer base Cons What I do not like about Kenect is the fact that you cannot mass text images Review Source LV Lane V. Business Manager Legal Services Used the software for: 1-2 years ### "Modern & Professional Messaging and Review Platform" July 29, 2024 4.0 Pros Kenect fills the gap for our business and allows us to communicate with clients and prospective clients via today's most common communication platform. The added feature of review/reputation management provides our firm with the tools to timely and efficiently request reviews. Cons Customer support, at times, can be inconsistent in response time. Having said this, I have never had an issue go unresolved. Review Source JM Jason M. Systems Manager Legal Services Used the software for: Less than 6 months ### "Worst Onboarding/Implementation Experience in my Career" November 2, 2023 1.0 Now, Request Google Review has stopped working in Kenect, again for no obvious reason. The only positive I have for this is that Kenect has been generally responsive to my emails. Although, I do have to repeat myself far too often. I have spent at least 2 hours per day for over a month now trying to make all of the promised features work as advertised.We also had a day where all texting stopped working. We were not able to receive or send texts, but outgoing texts were showing as sent, so no idea there was an issue until an employee sent a text to our main number that didn't come through.Since these issues, we have had received a few client complaints about non-responsiveness. Prior to the switch to Kenect, most of our reviews mention our great communication. Now, we are receiving calls from clients inquiring why people aren't responding - when we never received a message. If you are looking to be disappointed, be frustrated, waste countless time training and retraining employees and emailing support, then Kenect is the product for you. If you prefer a product that works with integrations, look elsewhere and let me know if you found a good one!My recommendation is to look elsewhere until Kenect gets their act together and provides a stable and reliable product. Pros Their sales team is really good at selling the product features even if they don't work as advertised. Cons First, Kenect wanted to "test" our numbers to verify they could claim them once we were ready to make the switch. In so doing, the representative claimed our main office phone numbers for all of our locations and we could no longer send or receive texts at all from our clients properly. We could not receive texts or live chat leads for a long period of time as a result and lost messages from clients, business leads, and so forth that went into an abyss.We mainly moved to Kenect for Neos integration, which is a legal case management software. At the time, Kenect had no way to limit the contacts synced by case type or even if a case was open or closed. We have contacts dating back to the 1980s/1990s that wound up synced to Kenect and applied as contacts in ALL of our office locations - thus duplicates by location. As a result, we have to be extremely cautious when texting clients to make sure we are texting from the correct location.To try to mitigate the duplication issue before switching to Kenect, we were advised to sync the contacts using a CSV file, then when the Neos sync happens, it would not duplicate the existing contacts. That was incorrect. All contacts went to all locations in spite of that. After spending countless hours trying to fix all of the sync issues, Kenect suddenly unassigned all of our messages from their respective cases ... I'm out of characters, so continued in Describe overall experience... Reason for choosing Kenect There weren't any alternatives that fit a multi-location need and had Neos integration other than Kenect. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) For Neos Integration reasons. Review Source TC Travis C. Sales Automotive Used the software for: 6-12 months ### "Application works well for the most part." January 29, 2021 3.0 Overall I do like the application. It is very user friendly and easy to maneuver. However, the things I mentioned above definitely make a huge difference if you are using iPhone VS. Android. I know for a fact that I have missed out on a lot of sales and leads due to this happening. It would be nice if the company coded it a little different to work hand-in-hand as it does with the iPhone software. Pros I think the software is very easy to understand and get used to. Everything is very straight forward and it definitely would be easy for even a beginner to figure out and use. Cons The first thing is a more user-friendly interface when using this application on an Android phone. Most of my colleagues have iPhones, and I have a Samsung S10+. We work in sales and when we get a notification for a new message from a customer showing interest in a unit it shows up on the iPhone in almost like a text format. They can click on it and it goes straight to the message and they can quickly respond. On the Android platform, I get a notification, but when I click on it it does not take me straight to the message. It just tells me that someone has messaged. I have to physically load the app, search for the customers name, and then proceed to respond. Even though this does not seem like a big deal, these messages are what you would call "first come first serve". So whoever responds to the lead the quickest gets the access to the lead. So I am constantly missing out on these leads just for the fact that I have to go through a couple separate steps to get to where I can respond to the message. One other small thing is it when I am responding to a customer and lets say I get another message from a different customer, if I click off of that first message that I was typing to read the 2nd customers response, the initial message that I was typing up is deleted. I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and you have to completely redo it. Review Source LM Lourdes M. Receptionist Law Practice Used the software for: 2+ years ### "Texting instantly" February 13, 2023 5.0 I enjoy the quick response time. Pros It's easy to use. The clients love that they can text and get a quick response. I love that I can also share documents instantly with the clients. Cons When inputting a clients name it doesn't say if there was another person with that same name. Review Source EC Eliel C. Manager Legal Services Used the software for: 2+ years ### "One of the best investments ever made" October 20, 2023 5.0 Pros Kenect allows you to keep your team and clients in the loop while integrating with key management apps. Cons Nothing negative to say about Kenect. It's simply the best! Review Source MS Melissa S. Partner Legal Services Used the software for: 1-2 years ### "Took our Firm to a whole new level! " February 1, 2021 5.0 Pros The further developments that Kenect has made to start as just a company review tool, and marketing guide transition into a wonderful communication outlet for our clients and employees. Kenect has solved many communication problems for us. Cons We would like the images and videos that are sent from our clients to automatically attach to their respective assigned projects. Reason for choosing Kenect Kenect had the tools our firm needed to be more successful and create a stronger client-attorney relationship. Review Source RZ Robyn Z. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awesome Product" January 26, 2021 5.0 Awesome, they are always there when I need them. \[SENSITIVE CONTENT HIDDEN\] does an fantastic job. Pros This product is simple to use. It's easy to interact with the customer and it helps you keep a record of all your conversations with dates and times. It helps so much in eliminating the he said, I said disagreements. I would recommend this product to everyone. Cons For me it has all the requirements that meet my needs. Reason for choosing Kenect We choose Kenect because we felt it would be a great fit with our company. Review Source DT David T. Sales Training Manager Automotive Used the software for: 6-12 months ### "Modern remedy for customers who won't pick up." January 26, 2021 5.0 Kenect is the modern remedy for customers who won't pick up the phone or listen to a voicemail. Often an email gets ignored or the customer only reads the first 8-9 words and stops. BUT THEY WILL REPLY TO A TEXT! It's how most people currently communicate. Pros Fast, easy to use. Use it just like your cell phone, attach photos, videos, links. Ask for reviews and attach the link for that. Send a link for a credit application, customers upload their paystubs, driver license, etc. Customize the notifications to the proper level. I like how Kenect collect our reviews in one place, easy. Cons No complaints or suggestions at this time. Review Source RI Ron I. GM Retail Used the software for: 1-2 years ### "Excellent Program" January 26, 2021 5.0 Pros We signed up over a year ago, Kenect has helped us grow in sales and service, gained 5 star Google and FB reviews, easy to use, their customer support is fantastic, Kenect is adding new ways to improve business at a constant pace, we are very happy with Kenect, keep up the good work. Cons Kenect developed the perfect product for our business, I really cannot list anything I dislike. Review Source EF Eric F. Sales Manager Automotive Used the software for: 2+ years ### "Great resource for a dealership to use for easy communication!" January 26, 2021 5.0 Pros The ease of use for our customers, and employees to interact on the fly. Either during business hours or not. Cons App does have some bugs, but the DEV team is fast at getting them fixed. Review Source BH Brittany H. Ultrasound Technologist Medical Practice Used the software for: 1-2 years ### "Kenect connects!" January 26, 2021 5.0 Pros Kenect has been a great tool in our medical office. We are able to easily add contacts and send and receive messages. With a simple click, we can also send a review to our patients which has increased feedback and boosted our ratings online. The ease of sending and/or responding to a message has allowed us to stay better connected with our patients which is our ultimate goal. Cons Kenect is easy to use and I haven't found anything I would change. Review Source SO Shey O. Service Sales Consultant Automotive Used the software for: 6-12 months ### "I'm not good at Titles" January 26, 2021 5.0 Overall good Pros Its very handy to be able to use the desktop version as well as the mobile version. The option with the mobile version to send photos is very handy as well. Cons If a customer is assigned to another team or team member I do not see the replies. This can be annoying when a customer was previously talking with another department and then needs service again, we don't see the message unless we go looking for that specific person. Review Source AH AARON H. SERVICE MANAGER Farming Used the software for: 1-2 years ### "KENECT VALUE" January 26, 2021 5.0 Use it everyday. Would be lost without in my day to day connectivity with my customers. Pros It helps me stay in contact with my customers in so many ways. estimates, pictures, billing. Customers have stated that it makes things easy on them as well. Cons I have no dislikes of this software at this time. Review Source FM FARAH M. RV SPECIALIST Retail Used the software for: 1-2 years ### "Very Satisfied " January 26, 2021 5.0 I feel it was a great choice for our business Pros It makes my job easier and I'm able to connect with customers when they may not be able to take a call and it also helps me keep up with my notes to know what the customer is looking for Cons I can't think of anything I don't like. Review Source RH Ronny H. Sales Associate Recreational Facilities and Services Used the software for: 1-2 years ### "Clear Creek RVs" January 26, 2021 5.0 Over all it is great and easy to use Pros The easy of communicating with my customers from my desktop and mobile use Cons Notifacations on cell are not very quick and we have 5 sales people in our office that take leads at first come first serve Review Source CV Conner V. Service Advisor Retail Used the software for: 1-2 years ### "Great system" January 26, 2021 4.0 Pros I like that we can all use the same number and be on the same page when another coworker is off Cons I do not like that if you do not assign a lead right away it will disappear out of your filter. Review Source BL BEN L. Finance and Sales Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "KENECT REVIEW" January 27, 2021 4.0 Pros EASE OF USE! i CAN GET THE LEADS TO THE SALESMEN QUICKLY ON A DAILY BASIS! Cons IT DOES NOT INTEGRATE WITH IDS. i DO GET INTO KENECT EVERYDAY Review Source EK ERIN K. SERVICE ADVISOR Recreational Facilities and Services Used the software for: 6-12 months ### "Easy way to connect with customers " January 26, 2021 5.0 Easy way to update customers following repairs and stop phone tag. Pros I love that I can communicate with most customers how they are already comfortable communicating. No more sitting around and playing phone tag. Cons Don't always see messages if multiple team members are talking to a customer at once. Review Source JG Joel G. Service Advisor Leisure, Travel & Tourism Used the software for: 6-12 months ### "Joel's Review " January 26, 2021 5.0 Again just the time savings as well as having a record of all communication. Pros Ease of use. Taking the phone tag out of the equasion. Saving time through out my day. Cons Honestly, I can not think of anything that I do not like about the product. Review Source TW Thomas W. Parts Sales Rep Construction Used the software for: 6-12 months ### "Easy way to communicate with customers when you do not have a company cell phone!!" January 27, 2021 5.0 Pros Easy to use, customers like the fact they do not have to email us and they can do most everything from their phone Cons Nothing I can think of, this program is wonderful for us Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.