# Page 2 | Kenect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kenect the right Customer Communications Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/212906/Kenect/reviews --- Kenect 4.6 (93) [View alternatives](https://www.capterra.com/p/212906/Kenect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Kenect ## Showing most helpful reviews Showing 26-50 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Krista G. Intake Manager Legal Services Used the software for: 2+ years ### "Will always be Kenect's #1 Fan" September 16, 2022 5.0 Overall the program's development and consistent change for the better of the program users has gotten our firm very efficiently communicating with our clients. We are able to track our reviews between 2 locations, and notify the Legal teams assigned to their clients chats immediately in more ways than 1. very customizable and handy on computer or mobile devices. Pros I love how easy it is to communicate with current, future and past clients. Sending files, scheduled messages, and review links are 1-2-3 click. Cons The only con I have is certain integration glitches between our case file management program and Kenect but it's not Kenect's fault. Review Source mB melissa B. case manager Legal Services Used the software for: 2+ years ### "Kenect for messaging " October 13, 2022 4.0 good customer service, quick response and updates when new features are available Pros I like the text messages sent and received to our clients are preserved in their Clio client for preservation of the communications for each client and each file. Cons expensive, price point is high we bought this when Clio did not have a texting feature, now they do so we will more than likely not renew since we are already paying for a product that can provide these same features in the future Reason for choosing Kenect best features for what we needed at the time Review Source SO Sarah O. Attorney Law Practice Used the software for: 1-2 years ### "Extremely pricey for what it is and very hard to get out of the contract" May 1, 2024 1.0 Terrible. Poor customer service and communication. I would not recommend this company. There are plenty of other companies that are less expensive and do more. Pros it allows texting from our main line - other than that there is nothing else. Cons The price point is insane - I am paying $4k a year when I could be paying $60 a month for the same service. They also require a year contract and you have to cancel at least thirty days prior to renewal or they will not let you cancel for another year. Review Source DH Debb H. Office Manager Automotive Used the software for: 1-2 years ### "Officie Manager" January 26, 2021 5.0 Customer like that they can send a text message after hours if they find that they need a part and work during our business hours. they can let us know and we can receive the message in the Morning. that works great for our part manager who is very busy and has lots of phone calls. Customer will sometimes choose to text instead of waiting to talk to parts to. they like the option. Pros That we can send out message and get text message from our customer. Our customers like sending pictures to us with there trade in of the 4-w, side by side, snowmobile, motorcycle that they want to trade to buy a new or different unit. now we have a way of doing that. A lot of cell phone voice mails are phone or not set up to leave message that the parts are here or their unit has been repaired and they can come pick it up and we can now text that to them. It is awesome. My customer can get me the information that I need to finish the paper work for the unit that they purchased. Kennect has made things flow better Cons sometimes the message goes to the wrong person that is a little frustrating Review Source KN Kathy N. Sales/Finance Retail Used the software for: 2+ years ### "Too easy to not utilize! " January 26, 2021 5.0 Kenect made sending pictures, texting and communicating quickly so easy. Before I implemented this service at my business, I was using my personal cell phone to text customers.....always a scary thing as I do not was to give out that info when it is not necessary. This made it a wonderful thing to stay in touch. Also, customers are much more receptive to answering a quick text as opposed to calls or voicemails. Pros Kenect has made it beyond easy to interact with our customers in a more digital fashion. Its quick, super easy, and requires very little effort for the user or recipient. Cons I would like to be able to sort thru messages depending on what I am looking for. Reason for choosing Kenect This was exactly the type of program I was looking for. Virtually no training required, ease of use in adding additional users, quick and efficient and relatively inexpensive. Review Source BM Brittany M. Marketing Manager Recreational Facilities and Services Used the software for: 1-2 years ### "I would never use anyone else!" January 27, 2021 5.0 Great for Customer management for all departments; Sales, Parts, and Service! My employees can do almost all the paperwork for a deal via Kenect!! The payment options and the photo/video capabilities are just perfect! We did almost $500,000 in payment through the Kenect program!! Pros Everything about this platform is amazing. We are able to keep track of sales, as well as keeping the phone lines free! The employees at Kenect really listen to your ideas and complaints and actively fixes or adds features to help! Also, the payment feature has been THE BEST feature added in the past year!! Cons The mobile app can be glitchy, but I can see that they are always making adjustments and fixing the issues!! Reason for choosing Kenect We were going to try "Podium" but Kenect is more suited to the Motorsports industry! They were pissed when we didn't sign the contract and went with Kenect. I definitely do not regret it one bit!! Review Source JK Jessica K. Business Manager Recreational Facilities and Services Used the software for: 2+ years ### "Amazing asset to our daily business!" January 28, 2021 4.0 When the pandemic happened, we have to close our show room & do curbside service only. The Kenect Pay was launched at a perfect time for & we did full advantage. As we still navigate daily changes & challenges we use the Kenect platform & pay daily to help us with doing our daily business! Pros It was very easy to launch & get all our employees on line with it. The functionality is so easy! Kenect Pay is probably my most favorite feature. Cons The integration of the launch was very easy. Unfortunately it doesn't do all the functions when merged with our DMS, causing us to still have to switch out of the DMS and into web browser for Kenect. I also feel the app could use a upgrade/updates, it tends to have lag time with notifications & clicking them to open the messages. Review Source EF Eric F. Technical Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Very useful tool for alot of different reasons." September 29, 2021 5.0 Pros I think the best feature of this product is the push notifications for mobile. It also worked well with my apple watch so I never missed a message. Cons Updates could sometimes cause interuptions. Review Source DW Derrick W. Manager Automotive Used the software for: 2+ years ### "Good Product" January 26, 2021 5.0 What the program does, it does very well. Pros It is easy to use. Good form of communicating with our customers via text. We have not used the video chat feature yet, but it seems like a great idea for when the opportunity presents itself. Cons We would like a program that allows us to record our phone calls with customer, not just used for texting and video chat. Having record of these calls would go a long way to protecting the store from customers complaining that they said something they didn't or say they didn't agree to something they did agree to over the phone. This would prevent many headaches when customers try to get away without paying for something they authorized us to do. Review Source BH Bonnie H. Attorney at Law Legal Services Used the software for: 1-2 years ### "Great way to "Kenect" with clients!" September 22, 2022 5.0 Keeps me in touch right away, clients love it and it's simply wonderful. Pros Onboarding process was wonderful, customer service is great, and every day is better with Kenect! Clients love it so much and it is more personable. Cons There are no contrary indications to using this product. NONE. Review Source LS Lois S. Paralegal Law Practice Used the software for: 6-12 months ### "Kenect is Great!" January 26, 2021 5.0 Kenect has increased my ability to reach our clients and even potential clients that are not answering their phones or do not have voice mail set up on their phones. They see the text thru Kenect immediately and because they can respond by text....it's shortens the amount of time it takes to respond. For Example: I may respond to their question and that prompts a new question in their mind. It doesn't require another phone call to me, I miss the call and it goes to voice mail, I try calling them back and miss them. Makes everything a lot faster and smoother. Pros Direct contact with our clients is immediate. Most of the time I receive an immediate response. I like that I receive an email telling me I have a Kenect message and can also view the message in the email without having to transfer to the Kenect program unless I need to respond by text. Cons Sometimes when trying to establish a new contact....I will get a message unable to create. I would like a message that says that is because it is a landline or wrong format? Review Source KB Kristina B. Office Manager Law Practice Used the software for: 1-2 years ### "Best out there for Reviews!" June 17, 2021 5.0 My experience has been great. Great customer service, easy to use, and loaded with features. Pros It is simple and effective. It allows for my staff to text with clients without giving up their numbers, which is a huge win for them! They can request reviews and schedule out appointment reminders right inside the platform. We held a review contest and went from 7 google reviews to over 200 using this platform. Cons I haven't really found anything that I don't like so far. I am sure there will be something but I will have to update this review when the time comes. Review Source CR Cortney R. Marketing and Communications Manager Law Practice Used the software for: 6-12 months ### "Kenect for streamlining client communication" January 26, 2021 5.0 We have had a very positive experience with Kenect. From being able to communicate via text, which has been so convenient for our clients, to sending Google review requests has been a huge success. We have increased our Google reviews by over 20 new submissions from simply being able to send a text with our Google button in it! Pros We love how easy it is for our clients to contact our firm via text, send pictures or documents, and submit lead information. We also love that we can schedule appointment reminders and confirmations to go out at the correct time for our upcoming appointments. Cons Some of the notifications are hard to find in Kenect. If we get several texts in one day, it can be difficult to see if a client has not received a response. They have updated the software so that we can filter messages that "need a response" which has helped a lot! Some of our contacts sync to every location making duplicates of their information. Review Source BS Blake S. GM Retail Used the software for: 1-2 years ### "Great Addition To Our Business" January 26, 2021 5.0 Great customer service with nearly immediate response from our account manager, \[SENSITIVE CONTENT HIDDEN\]. Somebody give her a raise! Pros Easy to set up and use. Very simple to train others in proper use. Personal mobile devices no longer needed for pictures or communication with customers. Customers for the most part would rather get a message than a phone call. Also, sending quotes has never been easier. Cons The only drawback seems to be keeping track of incoming messages and getting them to the right person. For customers that have sent messages before, their messages always go back to the same person. In our case that is a disadvantage, as we have three different departments that folks will be dealing with at different times. Review Source KK Kaylee K. Parts Retail Used the software for: 6-12 months ### "Very easy to use!" November 11, 2021 5.0 Easy to message back and get responses back from customers instead of emailing. People are more likely to open text messages than emails. More responses with review requests that we send out Pros Quick and easy to use to send photos, invoices and texts to customers. Can assign to different departments and assign to specific people to receive those messages. Cons Wish it would integrate better with our other CRM systems. I think they are doing an update to get that to happen soon! Review Source LB Lee B. Owner Retail Used the software for: 6-12 months ### "Game Changer" January 26, 2021 4.0 Overall, kenect has helped us tremendously. Being in the service industry we are constantly having to contact customers to get approval for service estimates, to let them know when the service is complete or when parts are in. Kenect has made things run smoother. Our salesman uses it as a key tool to be in contact with potential customers as well. Pros Kenect has been a game changer. In the past years we have noticed people will not answer their phone but will call back without listening to a message. It is simple to send a text with an attachment and the customer usually replies back within a few minutes. Cons I wish they had a built in phone number verification to determine if a number could receive text. We are having to use another site to check and then go into Kenect to send the text. Review Source GN Gerald N. Manager Retail Used the software for: 1-2 years ### "Daily Satisfied User" January 26, 2021 5.0 The lead times to get jobs approved have become shorter and there are less questions about who said what. Kenect support has been responsive to issues that have come up and overall, we are happy with them and the product. Pros I like using Kenect and my customers do to because it is less intrusive than a phone call. Plus when you are done communicating, everything is on record and there are no questions what was said. In the same way, it can be used to summarize a completed phone call. Cons The biggest con is when there are multiple users texting the same person, (through parts, sales & service) the first person who text will get all the replies from that customer, even if it was not meant for him. Review Source CB CARLA B. Owner Retail Used the software for: 1-2 years ### "Boat Sales & Service Dealer" January 26, 2021 5.0 I use it daily and it saves me time and makes my job easier. Pros I use this service daily for communication with my customers in sales and service. It is a centralized location for online reviews and interface as well. It saves me a ton of time and my customers like it too. Cons I think a mass text message feature would be nice and I don't believe I can currently do this. This would allow me to send marketing message to everyone in my contacts list. I wish to cost was less, but I could say that about every service I pay for. I have nothing negative to say about it. Review Source pG patrick G. sales associate Automotive Used the software for: 1-2 years ### "Sales Floor Associate" January 26, 2021 4.0 It is easy to use and beneficial to draw in today's consumer. Pros Companies need Texting Apps to be up to date and to stay in touch with their customers now a days. This Program makes Texting from our "store" easier than sending an email. It is user friendly and is more inviting than a bothersome phone call. Cons The only bad feature, or lack luster feature, is the fact that multiple associates from other departments cannot claim customers as their own. There can only be one store associate/department per customer. Review Source SD Susan D. President Maritime Used the software for: 1-2 years ### "Great Functionality for a team" January 26, 2021 4.0 Kenect is great with their customer service, availability for questions or issues, and responsiveness. The system works flawlessly and communication is instant with clients even while using cellular while on the road, making contact efficient and timely. Pros We like this solution because you can transfer a customer conversation between teams or team members. We have multiple departments that customers will interact with at different times, and the user can reassign a conversation if it no longer applies to them. Also, administrators can see and monitor all conversations, which assists with accountability and oversight. Cons They advertise integration with some other industry partners, but don't have the ability to restrict the integration to only certain things. For example, we don't want ALL of the conversations to sync with our CRM (only sales-related) but there is no option to make that happen. Review Source PH Pat H. Legal Assistant Law Practice Used the software for: 1-2 years ### "Great to Communicate with clients " June 3, 2021 5.0 Overall the experience has been great, we had no issues with our clients in regard to them sending us documents or text. Pros This software is very easy to use and very straight forward. I like that our clients are able to send us documents if they need for us to review and also very quick response from them instead of waiting for a call back. Cons The only thing is that the documents or pictures are not transferred to Filevine, we will need to download them and upload. Review Source PG Preston G. Admissions Director Hospital & Health Care Used the software for: 1-2 years ### "Excellent platform and easy to use." January 28, 2021 5.0 Excellent customer service and just a simple to use product that improves your business. Pros Simplicity of use and people that are new to the platform pick it up quickly. Increased our ability to communicate with potential patients and increase admissions. Cons I would like more options for analytics. Reason for choosing Kenect Ease of use. Customer service during purchase and upgrades made it an easy sell to upper management. It works and makes daily work with patients smoother. Review Source JR Jon R. SALES CONSULTANT Automotive Used the software for: 2+ years ### "Great Tool for your sales force" September 17, 2021 5.0 Kenect has boosted our sales greatly! Pros Great tool for our sales team. Easy to navigate! Cons No dislikes for this product so far. Kenect constantly upgrades its platform. Review Source FS Freya S. Owner Law Practice Used the software for: 6-12 months ### "This Is Great" January 26, 2021 5.0 It has made keeping in touch with clients and prospects so much easier. Pros I love having an "office text" number for clients. And, I like the way it's set up so that I can see my messages historically. Being able to commence a message either from the client's "card" or from the Inbox is very convenient. Oh, and I like being able to ask for a review. The automated messages are great too. Cons I'm looking forward to being able to export the data and I'd love to be able to import contacts at least from an Excel sheet. Reason for choosing Kenect Your sales and customer service teams have been outstanding. Review Source AB Aaron B. SALES MANAGER Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to use and great customer support" January 27, 2021 5.0 5 star Pros The customer support team (\[SENSITIVE CONTENT HIDDEN\] in particular) are fantastic and extremely responsive to any questions. Kenect has increased the ease with which we communicate with customers and also the ease of collecting deposits/payments. Cons Really nothing to not like. Kenect has continued to improve and add features that make the user experience better and better. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.